The Victorian Condo-Hotel Resort & Conference Center
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Historical Traveler Reviews The Victorian Condo-Hotel Resort & Conference Center Galveston
In need of work
I was disappointed in the upkeep of the room. The bedroom was very small and the double bed was turned caddy corned to make it fit. The bunk bed was shoved in an opening that might have one time been a closet. The bathroom needed new tile and the whole place just smelled bad. The freezer did not work so our ice cream melted. Our view from the balcony was nice. The staff was very nice when we were there, although my only contact with them was check in and check out. I would probably not stay there again nor would I recommend it to anyone unless improvements were made.
Don't even think about the Victorian Condotel
HORRIBLE, HORRIBLE, HORRIBLE. The room was supposed to have an ocean view from the balcony...and if you leaned out and craned your neck, you might catch a 2-inch glimpse of the ocean on the horizon. No maid service, no fresh towels, bars over the doors, and they do not provide portable cribs. (The desk clerk said it was because they kept having them stolen! yikes) The elevator was in terrible condition and stunk to high heaven. Parking garage dripped water on your head, no room service or bell service was available. Desk clerk was rude and the entire experience was awful. Will never return!
We had been booked into the Victorian for a retreat on the weekend of August 22-24 . When we arrived on Saturday, the surly girl at the desk had a hard time finding our reservation then informed us it was $189 for the one bedroom condo for one night. We told her we had a group rate and she said that was the group rate. Customer service is not a priority here, folks! Now, I would think for that kind of money we would be walking into quite a room once we figured out where it was!
Security bar for the sliding glass door was half out of the wall, dishes had been put back into the cabinet with layers of caked on crud on them, coffee, soaps, etc. not even enough for 1 person. By the way, our rate was supposed to be $109 for that first night, but we had to wait until the person who actually made the reservations for the group got there. When we checked out, not one Victorian employee asked how our stay had been. I'm sure they didn't want to hear. There are too many other places to stay in Galveston. Never again will I stay at the Victorian.
We just returned from a three day stay at the Victorian. It was a big disapointment. It was advertized as a deluxe condon suite, but what we got was a tiny one bedroom condo. We were told we would have a view of the ocean, we got a view of WalMart. The carpet was filthy, the microwave did not work, we had no maid service and were cheated on the price. We love Galveston and will return, but not to the Victorian.
Three days ended up costing us $460. That would have been okay if we had gotten what we were promised on the telephone and if it had been clean. The staff was very rude and no help at all. Also the ice machine did not work.
Moldy, rotted walls and awful service!
We really wanted to like it, but the service was appalling and the upkeep was terrible. Our bathroom had rotten walls from moisture and was rusting in the cracks. There is no maid service until the 3rd day and then that was never provided despite numerous complaints.
Housekeeping banged on the doors at 8:30 AM to deliver towels (waking us up) and that was it for any service.The ice machine wasn't working in our huge building and most of the time the entire complex had no ice. The pool was dirty with hair and oil floating on the surface. Our repeated request for a pillow and a missing plate was always promised but never delivered until the 3rd(!) day and our complaints fell on unresponsive and unsympathetic ears. We are STILL waiting for a promised call from the manager and are hoping you will not waste your money like we did. Too bad, it could be a nice place.
Overall good experience
The condo was clean and nicely set up with a balcony but the one bed was small and very uncomfortable and the pull out couch was even worse.
The toilet stopped up right before we left, and the provided plunger broke. The ocean was not easily visible from our condo since we were way toward the back of the complex and they built a Sonic right in our view. The worst part was that there was no easy access to the beach.
You literally had to climb down rocks to get there (very dangerous). We stayed there 12 years ago, and the beach was right there. I don't know what the town did to it when they widened Seawall Blvd. If you just want a clean little condo with a nice kitchen and a balcony, and don't care about the view or access to the beach, then I would recommend staying there.
Good experience in Galveston
Pleasant room, accommodating staff and very good views of the Gulf for the price. We had a one-bdrm suite with bunk beds to sleep a total of 6 (including the kids). It was pretty cramped, but we knew it would be cozy before we registered. The balcony was great.The only thing missing was a nearby beach. The Seawall area directly across the street isn't actually a beach -- mostly granite and seaweed. Still, Stewart Beach is just a short drive.We'll definitely go back to the Victorian.
We had a wonderful experience at the Victorian in Galveston and it was the Kappa weekend. Big events like that normally mean bad service well maybe not bad but hectic service but it was wonderful. I am Kappa alumni and found the experience to be wonderful especially the hotel service. The rooms were in excellent condition and fully equipped for the event and the hotel employees were even excellent and we really enjoyed it. I would recomend the Victorian to anyone who is visiting the Galveston area if their service was so great on that weekend of such choas then imagine their service when you stay there without such a weekend. I am simply impressed and want to visit the Galveston area every other month just to stay there. I am really hard to please and was so impressed my husband normally says that nothing pleases me and that i call room service for every little thing but never once did i have to call for anything because they had everything in the room or easy accessible. and they also had security in the parking lot i mean i really love it. See you there this Kappa all you brothers and sisters!!!!!!!!!!!!!!!
Watch for bait and switch
I read the reviews on these boards before I went. Boy, am I glad I did. When we got to the facility, they tried to switch our two bedroom/two bath to a one bedroom/one bath. For five people, this was total unreasonable. Their excuse was they said they didn't book the two bedrooms over the internet. Well, I had a printout showing that indeed I had a two bedroom/two bath deluxe reserved with a CREDIT CARD. I had also called the reservation company directly. They, in turn, called the property to make sure we had a full ocean view. If I hadn't taken these steps to secure my reservation, I would have been screwed by the facility. As it was, it took over half an hour to complete registering and then things only kicked in gear when I called the reservation company on my cell phone and let my three young sons run amuck in their lobby. An owner was also in the lobby by this time and helped push it along. However once in the suite, things were nice. I wouldn't recommend this place to someone with young children. There were too many safety hazards like an extremely hot stove shield. All my children are over the age of 5, so this was not as much of a concern. The rooms were roomy but old. With kids, that can be an advantage. On one windy night, we had to shove a towel in the ocean side door to stop it from vibrating. Many things were out-of-service (we went during christmas which is off-season) because they were under repari. However, the view and location were fantastic. This place has a lot of potential to be a great family place. The current management company needs to work on their customer service. Maybe it's better during high season, but based on the other postings and mine, I doubt it. Good value, good price, lousy service.
I stayed in this condo-hotel in 1997 and again summer '02. It has gone downhill as far as maintenance and upkeep but is still an excellent deal for families. The pool and garden areas are very nice. The rooms and furnishings are looking a little worn but with kids it is great having bunk beds and kitchenette. Good deal for the money, right on the gulf and half a block from a decent beach.
TripAdvisor Reviews The Victorian Condo-Hotel Resort & Conference Center Galveston
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