The St. David'S Hotel & Spa
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Historical Traveler Reviews The St. David'S Hotel & Spa Cardiff
My boyfriend and I went here to watch the first division play-off final this year (2004). The whole town was covered with football mad supporters. The hotel was a wonderful get-away for me. It looks amazing, the room was great, everything was clean, in order and immaculate. The staff were friendly and smiley. Make sure you are on the 7th floor, the views were amazing. We would definate go again, hopefully when there isn't any football on!
A load of c**p!!!!!!!!!!!!!!!!!!!!!!!
Never Never Never again!!!!
To start, couldn't park the car in the car park which is not much bigger than a postage stamp so was forced to pay to use the public car park next door. The food in the Tides Bar was cold and of poor quality. The Champagne was served in an ice bucket with NO ICE!! The rooms were clean, but very small and sparingly furnished. One of the smart keys would not work and no repalcement was offered.
This is never a 5* hotel and with breakfast at an extra £15 a head one should not have to wait for the chicken to lay an egg.
Great service, fantastic spa
I have just returned from a break here on the spa package. The spa is definitely the main reason to visit this hotel, the pool area with a marine hydrotherapy lagoon is fabulous. The staff are friendly and helpful and the treatments (I had an aromotherapy massage) are wonderful.
The building is very impressive and each room has a balcony, they say each room overlooks the bay but many rooms actually currently over look cranes and builders as there is development going on all around this hotel. I'm sure it will be great when its finished but right now it's a bit of a mess.
The rooms and bathroom are fine - as you would expect from a five star. The only let-down in this hotel was the Tides restaurant, the food was pretty disapointing - I had risotto and the rice was undercooked.
But this didn't spoil the stay and I would certainlyl recommend this hotel to anyone - particularly women, who are looking for a relaxing, pampering night or two away from it all.
Nice build, shame about the service.
Try to avoid staying here during big events. On arrival, very impressed - service was fine until a very famous pop star and his entourage arrived, when the normal paying guests were treated as lower life forms. At one point we were refused entry to the car park as spaces were reserved for "important visitors".
Same with the spa - couldn't get near it as the entourage had insisted on privacy and therefore availability was limited to specific times for all other guests. Complained but got nowhere.
I'm prepared to accept that this might not be typical of a normal weekend but 5 star hotels should not be 5 star struck, whoever stays there.
What a let down.
It started off badly and didn't really redeem itself....No car parking available - after comparing the size of the hotel to the car park this is no surprise. We had to park in the council pay & display next door. Not really the sort of vehicle security I expected from a 5* hotel.The next blow came when we tried to check in. We had a wedding to attend nearby at 4pm and needed to freshen up after a 130 mile drive and change into our wedding attire. We were told our room wouldn't be available till after 3pm and there were none available before that time. This was not very helpful and put us on a tight deadline to reach the wedding. The 3pm check in is mentioned in part of the booking details but the lack of flexibility or availability of a room to change in did not help.When we got our room it was quite bland but comfortable and could really be summed up as average.The late night bar snack menu was excellent and the items we ordered were freshly cooked. The breakfast room service the next morning was also excellent.We had to check out at 12 and had planned to use the SPA before facing the journey home. We checked out and asked the receptionist if it was OK to use the Spa and we were told it was. Upon entering the Spa, after checking out, we were told it was only for guests currently staying at the hotel. The fact that we had checked out prevented us from using the facilities. We were asked to pay an additional ?10 each to use the Spa. After two conversations with the manager and initially being told that we couldn't use the facilities they finally allowed us to use the facilities, this was only after I threatened to approach my card company to stop the payment. It appears you are only a customer until the ink is dry on your credit card receipt!In summary I would say the hotel and service are average and if you are looking for a special weekend (as we were) look elsewhere. It is certainly not a 5* hotel but more an average 4*.P.S. If you have a newspaper included in the room price - it is the Western Mail. Any others will cost you, as did my Sunday Times at ?1.70 - This was not mentioned until check out....
Consistent to a previous review I have just read, my whole experience was appalling at this hotel.No parking at the hotel car park, our room was dirty, ill equipped and completely lacking in style.Granted the atrium is impressive and the front of house staff very pleasant, but generally this was certainly not the experience I expected from a Rocco Forte Hotel.
Think twice if you are not a businessman.
The hotel is a five-star, and is meant to be very good, but it was disappointing. It is very much geared towards businessmen, and I mean 'men'. We had a twin room, and we had requested an extra bed for my daughter. However, we had to ask for the bed twice before it finally arrived, just in time for my daughter's bed-time. We didn't arrive there till nearly 7pm, so they could have easily put it there prior to our arrival. When we went down to the restaurant for breakfast, we were surprised to find that there were no seperate charges for children for their buffet-style breakfast. They don't seem to expect women guests, either. There are no cotton pads, etc. which are standard for hotel of their calibre. Even though I used the title 'Dr' in my reservation, they addressed me either as 'Mr' or "Ms'. How difficult was it for them to address me as 'Dr'. Other hotels do that without a problem.In conclusion, the hotel might be good if you a businessman, but not if you are anything else.
Arrived at hotel to be told that there was no space in the car park "because there was a wedding" and my partner had to struggle up to our suite with all our bags as I shovelled money into the adjacent council car park pay and display machine. Suite looked very impressive with the wall to ceiling windows and the view of the Bay. However, everything in the room was dirty. Not slightly iffy but positively unclean - confirmed by duty manager who admitted the room was "disgusting" - there was even brown water in the ice bucket. Asked for room to be cleaned (which it was eventually). Summoned hotel manager next day and to be fair we were not charged for the accommodation but still await letter addressing thr issues raised by our stay. Restaurant was disappointing - one main course was sent back and the bar was hopelessly slow - we were timing rounds at between 20 and 25 minutes.
It is a disgrace that this place has got 5 starts because the building itself is a fine affair, esp the lobby and atrium. Front of house staff were excellent.
The perfect getaway
If your looking for a great relaxing getaway then this is the place for you. We spent the whole first day in the very nice Spa and jacuzzi.
Even had a massage which was lovely.
Rooms are very comfortable and are a good size. We had a balcony with a view over the water. Bath robes were a nice extra which you could wear to the spa via the private lift which takes you direct. Good room service.
check out the new bars and restaurants nearby (5 min walk) Will stay again, worth the extra money to stay here.
Luxury at affordable proices!
This is a fantastic hotel. I'd recommend going here for a Sunday and Monday night, the Spa is empty on a sunday, you get a whole swimming pool and spa to yourself almost.
Try to get a deal on the rooms, they seem very empty sunday nights and may be willing to upgrade you.
You can sit on a bike in the gym and watch the birds wading in the bay, just a few meters away.
Wonderful beds, great views, fantastic service. The staff are friendly without being stuffy, nothing is too much trouble. And the bar is lovely!
No need to go out into Cardiff when you can spend the whole day in the hotel!
Only down side - car parking. Shame they didn't build an underground car park...
TripAdvisor Reviews The St. David'S Hotel & Spa Cardiff
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