How has this hotel rated in the past?
- Room service
- Business Services
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews The Roger New York City
Great service but lacks in other areas
We had a standard room, king bed. A+ service, extremely friendly, professional and unintimidating for a place that tries to be "chic". I never felt like I was being worked for a tip. Except after midnight, there was always a doorman to greet us and hail a cab. They had courtesy umbrellas. Be warned, the rooms are smaller than the pics on their website, but if you can deal with that (i.e., bed is only comfortable place to sit), the Japanese/ modern decor really works in making the most of the tiny space. The bathrooms have slate-like floors and the shower floor is a unique wooden grate that rests above the drain. Although your feet never touch it, the shower drain was in DESPERATE need of cleaning. Comfy pillows. Prompt housekeeping. No traffic noise. Air controls worked efficiently. Did trip 3 circuits while using my hairdryer, which is something they really ought to fix.
Plenty of decent cafes ($5-7) within a block of the hotel for breakfast, if you can't find room to sit in the 30-seat mezzanine for complimentary pastries (it was packed each time I went). For lunch, great ethnic dives are all along 3rd Ave. (15-20 min. walk). Not much nightlife within walking distance. Subway station is a three minute walk.
All in all, a nice change for the budget-minded. Not for a business traveller that needs workspace. Like another reviewer, I wouldn't spend more than $150 a night, and I wouldn't stay here if I wanted to stroll around at night. Unless I have business in Murray Hill area, I'll stay in midtown or higher next time I visit NYC.
An Ian Schlager Knock Off
If you are looking for something cheap and a cheesy "chic" atmosphere, then this place is for you. the rooms are the smallest around, slightly bigger than a cruise ship. While staying there I encountered a mouse in my room and two cockroaches in the bathroom. I proceeded to the front desk looking for some compensation after paying 130 a night in MAY. I was simply told, "Well New York is old and the buildings aren't perfect." If this is the degree of intelligence it takes to work here for the money they make--then im switching jobs. I have stayed at many of the finer places in new york and will continue to do so after this fiasco. Their website poorly describes the real hotel you encounter, it is nothing close to the perception they provide you with. Do yourself a favor...go somewhere else.
Stayed July 12th-14th and was very pleased with hotel. We were worried about the previous reviews but went opened minded. The location was great since we were in NY for business and the hotel was two blocks from the wholesale district. We arrived at 9am and was able to check in early! We were given an upgrade on the room without asking. The room was average size and clean. The hotel staff was very friendly. The breakfast buffet was great since we were traveling with preteen children. There was an assortment of items including pastries, cereal, yogurt, bagels,juices, coffee and tea . The Empire State building is located only a few blocks from the hotel . I would definately stay at this hotel again. It was nicer than other hotels I have stayed at and the price was great.
Someone Stop the Noise & Smell
Just stayed at this hotel during the July 4th weekend. You should get more for what you paid for. Rooms are NYC size(Small), nothing new here, however the AC is noisy and its the only way to get the room odor out, its a trade off. I think someone there needs to change the filters. Good location, could be about $50 cheaper then it would be a great deal. Don't be fooled by the lobby.
Stay Somewhere Else ..
stay some where else .. this hotel is not worth going back .. Had horrible experience
Nice Stay, but not what was advertised on thier site.
I would like to first say that I am a travel agent and recently stayed at this Midtown hotel for the first time. This the same information that I will provide to my clients traveling to NYC and thinking about this hotel. I booked a superior room for myself and a suite for a relative during the same stay. The superior room was much smaller that the internet picture and the bathroom was miniscule. My guy likes to use the word, intimate. The toilet almost touched the bathtub. You could not sit on the toilet without first closing the door. The sink was small as well but functional. The AC was very noisy and though there were many settings, it only seem to blow on high fan. There was no complimentary drink on arrival or a bathrobe like they stated on the webpage. The walk to a subway was about 4 blocks. This hotel only has 2 small elevators in which it was almost impossible to get downstairs in the mornings. We took the stairs. There are some pros like the clock/cd player, the VCR w/ free tape rentals, the large king bed with nice linens. Some but not all of the pillows were down and the furntiure was very contemporary. There were these nice Koje like screens behind the bed with lighting. There were reading lights on both sides of the bed that deamed and there was a remote control window blind. The initial 2 bottles of water in the room were free, if you wanted additional water it was $1.00. The bellmen were great and always right on time. The front desk people were courteous as well. They helped in getting the videos as well as provided me with some first aid items, for a badly broken fingernail. When it was time to leave they wuick on getting us a car to the airport. Oh yes, the do store luggage for you until your room is ready and after you check out. The offer a complimentary continental breakfast which looked very appealing. They did have the expresso/cappicino machine available. In addition on to the above information the Suite was bigger and had a remote control cd player as well as a clock/cd p big enough to need both. The bathroom was slightly bigger, but the tub was brown and dirty looking. Whenever the toilet was flushed or a border room flushed the toilet the light in the room flickered. The only good thing about this room was the private terrace, which is bigger than the room. It was roomy with lots of seating and greenery. No view though because it was like in between the other rooms of the hotel. I would recommend this hotel for a standard or superior room, but only if you can get a discounted rate. I would not pay more than $150.00 per room for this hotel.
Service is horrible -- They deserve ZERO stars
At first glance, it seemed as if the hotel was going to be a great place to enjoy while in NYC. To start, there are only two elevators. Which look more like sevice elevators-- very worn down and unattractive, second they go very slow and are always packed as you try to go out in the morning. Apparently, the hotel service use these elevators thus limiting their availability.As you get off the elevator you walk into the halls. The carpet was not installed properly so there are ridges billowing up every where ... making it almost impossible to roll your luggage without it getting snagged every other step you take.The next morning we wanted to sleep in but were bothered by the cleaning service over four times by phone, by knocking on the door to ask if we wanted the room serviced. We had the sign up, the light signaled that we wanted to sleep in and I spoke with their people by phone and at the door to let them know that YES I WANTED TO SLEEP IN. PLEASE PLEASE GO AWAY.There isn't a bar in the hotel. There isn't a restaurant in the hotel. There is very limited room service (the food is from a restaurant down the street) -- the food is medioocre. They do not have in-demand movies on their cable system. The videos that they do have are very limited and usually out of stock.After five ... the surrounding area shuts down almost completely. If you want to go have a bite to eat. It will take you a while to find something decent and affordable. Same issue with drinks.The hotel service is so-so. We tried to use their concierge service twice and were disappointed twice.For the price that I spent on this stay at this hotel ... I could have stayed at a four star hotel where I know that I would have been taken care in respects to the issues that I listed above.The room itself was okay ... it had a terrace. The bathroom was very tiny. I had to go in the service closet to look for more toilet paper. As they did not give you more than what was there over my entire stay.Go somewhere else. The amount of money that you value at all
Great price & everything! Made the trip!!
I was a little wary after reading online reviews from other guests of the hotel when I booked the room, but I couldn't pass up the great price! The hotel far, far exceeded my expectations! I had bought the trip to New York as a birthday gift for my fiance and asked the hotel staff to give us a romantic room. We were definitely pleased with our room - huge for New York - two big bright windows, a little balcony, huge king bed, big fluffy down pillows and comforter, no street noise. We were greeted by the warm and accomodating staff and the concierge was very helpful in navigating around the city and booking restuarants. Even a bottle of champagne in the room and free espressos and cappucinos!!! We'll definitely stay here again!!
This hotel was nothing short of fantastic. From the moment I walked in until I was leaving everyone on the staff was friendly, courteous, and helpful. The hotel was clean, very modern and offered several ammenities - VCR in the room, luxurious bed linens, continental breakfast, & 24 hour complimentary coffee, cappucino, expresso, etc. I would recommend this hotel to anyone and hope I get the opportunity to stay there again!
I stayed at the Roger Williams as an "Expedia Bargain Hotel" and I was very impressed. The location is excellent, the hotel room was lovely - clean and trendily decorated, and the staff were extremely helpful. Well worth the price, and a better standard of service than I have experienced elsewhere in New York.
TripAdvisor Reviews The Roger New York City
Travel Blogs from New York City
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