The Ritz-Carlton, Tysons Corner
How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Wheelchair accessibility
- Free parking
- Pets allowed
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Historical Traveler Reviews Extended Stay America - San Francisco - San Mateo - SFO
Stay at the Ritz Pentagon City instead!!!
We wanted to try and stay at a different Ritz than we normally stay in while in DC. We were traveling with 2 children, 8 and 6. This IS NOT a hotel for children. I felt as if my children were the biggest inconvience to the staff at best. They are not unruly or rude, but clearly the hotel does not normally have children as it's guests.
There were no "good points", but I will share some of the more dismal points.
1) Their deluxe room was TINY - it was a struggle to get the roll away bed in there. Smelled funny, and looked like it had seen better days!! This was not a $300+ room. I have stayed in nicer Marriots. We upgraded the second night to an executlve suite, which was much better suited for a traveling family - but it cost upwards of $500.
2)Room service was a joke, food cold, not cooked, took forever to arrive, was extremely expensive, I could go on and on. However, there is no place within walking distance to get a bite to eat. So, unless you want to have the hotel shuttle take you to the nearest metro center - you were stuck with the hotel, or the restaurants in the mega-expensive Galleria Mall.
3)We liked the idea that this Ritz had an indoor pool, especially with the boys. However, the pool was only open to children from 7-9am and 7-9 pm. The rest of the time we were told that the children disturbed the spa rooms that were close by. So, we showed up at 7 am to swim only to find that there were people who were trying to swim laps, and my kids were told to "be quiet", "stop splashing". etc. Come on! Adults could swim at the non-children designated times.
4)We stayed on the Club floor and the staff was just plain RUDE!! They could not have been bothered to get the kids a glass of milk in the morning and the room was empty!
We then decided to head over to the Ritz in Pentagon City, where we have stayed before and what a difference!! Check out my review of the Pentagon City before you decide to stay here!!
There's no place like home...
My husband and I were in need of a getaway/night out after being housebound with our three boys and their assorted friends due to several consecutive snow days. We booked a room at the Ritz Carlton and made the border crossing into Virginia. Our welcome was unremarkable, but pleasant enough. The room was a different story. The furniture was worn and chipped, the handle on the minibar was broken, and there was a big red wine stain by the side of the bed. This hotel is in desperate need of a renovation, and while they're at it, they should drop the boring, grandmotherly federal style and come up with something more original and inspiring. We got up the next morning and couldn't wait to get back home.
Fabulous, except for ONE thing.......:(
We had a great stay there over Valentine's weekend. I was able to check in early (1:00) to set the room up for my hubby with champagne, rose petals, etc. which great. The employees at the hotel were all so incredibley nice and helpful. We enjoyed the use of the hot tub and pool (heated) facilities while there and also had dessert in the Lobby Lounge. Everything was great except.....we could hear EVERYTHING our neighbors said. I didn't realize this until 2:00am when I woke up to the man next door screaming about the basketball game that was on earlier in the night. After that, he and his wife proceeded to talk, watch tv, open and close drawers, etc for over an hour. I could hear everything, not just when they spoke loudly. Finally they went to bed and I got some sleep. We could hear them again the next morning as they got up and we left soon after that. I told the front desk as we were checking out and they were apologetic but didn't offer any compensation for the lack of sleep and our embarrassment when realizing they could hear us too I'm sure. We are staying again later this year and I will ask for a room that doesn't have adjoining doors perhaps.
What a disappointment.
This was one of the worst hotels in which we have ever stayed. The service was poor, at best, and the management was in no way prepared to correct any situations which arose. The food, both in-room and hotel dining, were sub-par (i.e. undercooked, took 45 minutes to receive a club sandwhich, food removed from one table and placed at another customer table "by mistake"). At one point we even received a "sealed" bottle of mini ketchup that, upon opening, revealed a half-eaten french fry inside. Our room was not cleaned for two days in a row without calling to request the service. I would recommend that anyone venturing to the DC area choose another hotel if they are looking for service and comfort. The Ritz in Tyson's Corner is not worthy of it's name, or it's rating.
Nice enough but not amazing
I agree with the previous reviewer that the rooms seemed somewhat tired. We spent our wedding night here and were graciously upgraded to an executive suite (close to $400 a night at rack rate--reserved room booked at $240) and were wished well by all the staff members who saw us arrive. While the room was incredibly spacious and the bed fabulously comfy with a thick featherbed, I was surprised that such an expensive room had chipped furniture, a faded looking bedspread and just a standard issue hotel tub. In addition, looking for something I dropped on the floor I found trash from previous occupants under the bed. We booked the bed and breakfast package and I did not think much of the breakfast buffet (which employees set about dismantling as we and others in the room were still eating); most of the prepared hot entrees were room temperature and some obvious breakfast items were not available. Our package also clearly stated that we were to receive a newspaper delivered to our door but none was, though they were available all over the hotel. We were also told we couldn't get a late checkout because the hotel was full even though the website showed available rooms. On our way out, laden with luggage no one asked us if we needed help at all. These are minor quibbles but it was my impression that service and quality of product were supposed to justify Ritz-Carlton's higher prices--in this case I wouldn't say that was the case. Given the choice again I'd save my money and stay at a mid-market property.
Gracious Hotel in need of a Face Lift
I enjoyed my stay at the Ritz the staff is accomodating and the room spacious. However there are holes in the carpet and the furniture is in need of refinishing just put a damper on the stay.
One of my favorite hotels and have stayed here several times. Superb service, food,rooms and amenities. The location at Tyson's corner is excellent. Just walk out the door into this beautifull shopping center....seeing the Godiva chocolates as you enter/exit makes the mouth water. If it does not have what you need the hotel will escort you in the town car to nearby shopping as well. The pool and fitness center is wonderful but the small spa is just so so. Will return!!
Messed up my reservation
Made reservation 4 weeks in advance, but when I checked in on Sunday night, front desk told me reservation was for a month later. Of course, they were sold out for the week. The desk clerk and the desk manager were unapolegtic. To compound matters, the best they could come up with was to place me in Georgetown at $425 per night.
Thanks but no thanks.
A wonderful experience! We stayed only one night because it was all we could afford. We loved the room. However all the extras are a bit pricey.
Nothing they won't do!
after a very long week, My wife and I had the great plesure to stay here! we checked in to the hotel, were called by name, went up to the room and there were chocolate chip cookies in the room with a cute "welcome" sign placed on top of them made from chocolate.
The next day, the Chef himself made sure he found us a space in the LOBBY LOUNGE(which was fully commited for lunch but the Chef made us feel wanted and arranged a table!!!) when we sat down the experience was out of this world!
The surroundings, the service and of course the food were all fantastic!
I would highly recomend tihs place
TripAdvisor Reviews Extended Stay America - San Francisco - San Mateo - SFO
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