The Ritz-Carlton, San Francisco

Address: 600 Stockton Street, San Francisco, California, 94108, United States | 5 star hotel
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This 5 star hotel, located in the Civic Center area of San Francisco, is near Point Reynes, San Francisco Bay Trail, Don Edwards San Francisco Bay Wildlife Refuge, and 450 Sutter Building.
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    TravelPod Member ReviewsThe Ritz-Carlton, San Francisco

    Reviewed by jose.benavides


    Reviewed Apr 16, 2013
    by (10 reviews) Monterrey , Mexico Flag of Mexico

    Very nice, good service concierge

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Ritz-Carlton, San Francisco

    Highly Recommended


    Excellent service and courteous staff. Staff went above an beyond to assist with all requests and helped plan great day trips (from trips to Alcatraz to bike rides across the Golden Gate). Room was not huge, but not small by any means. Will definitely return.

    Five Star? No Way!


    When I checked into the San Francisco Ritz Carlton with my family, they literally REFUSED to honor an American Express Travel reservation, both with regard to the type of rooms and the rates. We spent one night and then switch to the Mandarin Oriental, which is a FAR superior hotel.

    I wrote to the CEO of Ritz Carlton about our experience, but never received a reply of any kind, which told me theirs is a top-down problem.

    Now, whenver we can, we stay at Four Seasons and not Ritz Carlton.

    Wonderful Ritz!


    This hotel is truly wonderful! My husband and I began a two week long vacation here arriving Jan 24-26th. From the moment we arrived the staff was very warm and welcoming. The decor is very elegant and plush. I had told the reservation agent that we normally vacation for our anniversary, but due to work and surgery we had to postpone our trip this year. When we arrived they wished us Happy Anniversary, and there were chocolates and a card waiting in our room. That evening at turndown they sprinkled rose petals over our bed-how romantic!!! The concierge made us dinner reservations as well as handled shipping a large box home for us. The only negative thing about the hotel is the lack of a view, but the staff more than make up for it. I would definitely stay at this hotel in the future.

    Exceptional Hotel


    Location: The Ritz-Carlton is a great hotel to stay at while vacationing in San Francisco as it is within close proximity to all the featured destinations of San Francisco- Union Square, Chinatown, etc. If you like walking around San Francisco, it is best to be advised that in order to get back to the Ritz-Carlton, you will have to walk up steep hills, especially coming back from Union Square. One need not feel guilty about eating if you stay here and constantly walk as oppose to driving around San Francisco (well areas within walking distance of the hotel). Valet: Valet parking is your only option at this hotel unless you don t mind finding a 24-hour parking garage. The valet parking fee is a bit of a turn off, $45USD, but hey, it s the Ritz. For comparative purposes, Four Seasons San Francisco valet parking charge is $35USD. The bellmen were all very professional and accommodating as one would expect. Sometimes the cars would get backed up; however, if you call ahead for your car (maybe 10-15 minutes in advance), it would be ready. Lobby/Public Areas: The lobby/public areas were all beautifully furnished all in good taste. The lobby is on the FOURTH floor. I would not prefer to reside in a room below the lobby, so request a higher floored room. The Ritz-Carlton San Francisco has a magnificent collection of beautiful art pieces. Everything within the hotel was strategically placed to evoke a tranquil, yet luxurious setting. Front Desk: Nice people manning the Front Desk. Arrived at 2PM to find a room still not available; however, official check-in time was 3PM. Booked an Executive Suite on Club Level for $625USD a night the rack rate. We were disappointed that we did not ask for some sort of freebie. Prevailing hotel tax rate is 14%. Extra rollaway beds are $30USD night. Mistakes on billing were quickly corrected when brought to their attention. Concierge: As we stayed on the Club Floors, we had a dedicated concierge that would assists with clients staying solely on the club level. Did not really require their assistance to fully measure how successful they could be in obtaining dinner reservations at a fully-booked restaurant but seemed competent to do so to say the least. The concierge for the rest of guests residing at the Ritz seemed understaffed. One person manning the concierge booth seem to be out of the ordinary if the Ritz prides itself on providing good service. One person trying to help some twenty odd clients doesn t really work. Again, each person we saw working there seemed to be competent and friendly. Room: Our room was 1100sqft. Contained 1.5 bathrooms. One full bathroom located in the sleeping quarters and a guest powder room located by the entrance. Furniture and bed were all well maintained. Color scheme was a bit awkward; however, it didn't really bother us. The view was disappointing. Our room number was #909. Telephones placed throughout the room was a plus. The bathroom contained 2 sinks-- always nice, a separate shower, a bath tub, and of course a toilet. Nothing was wrong with the bathroom that I can recall. When retiring to bed one can count on a pleasant nice sleep. The Ritz did a nice job soundproofing their rooms. Opens open a little to allow fresh air to filter in. A/C worked fine. Turndown service is provided. Housekeeping did a great job! Club Level: The food on Club Level was okay, not the best, but the presentation made it look appetizing. Drinks (sodas, juice, tea, coffee, etc.), including alcohol are all free of charge. Nice place to sit down and relax. Oh yeah, the cookies are so delicious, I guess the highlight of the lounge? Eh, maybe not. Dining: We only ate at The Terrace for Sunday Brunch and at $55/person (in June) we expected nothing but the best of the best of food. Again, we were not disappointed. Word to the wise, unless you like "fancy" delicacies and seafood, etc. do not eat here. The food may have been to good for us...haha. A great buffet that was worth it is at the Bellagio Las Vegas. Room service was quick to bring up our food, but it is expensive...but hey, what do you expect, your staying at THE RITZ-CALRTON. This hotel is recommended to everyone, minor things here and there (what can I say, I am a picky person) should not deter you from staying here.

    Terrible Service


    Awful. We arrived, they fortunately allowed us to check in early, but were rude when we asked if there was a dress code to restaurant which they couldn't even seem to answer. The lady had to call an assistant to check. I asked if there were any published rules. The gym was half closed. It was a drama to get coffee, gym didn't have any. I asked to get it thru room service. They begrudgingly got me some at gym after they said a latte would take longer. No one told me a newspaper is extra...i saw a paper saying you didn't have to receive, said i didn't want one after calling front desk, still got one. I asked for a second umbrella, no can do. In miami, the Ritzs are nice. Not in San Fran. GYM SUCKS!!!

    A great stay - A refuge from the World


    We had a four night stay at the Ritz-Carlton a few weeks ago and we were not disappointed. At the end of a 2-week holiday it was the best place to be beofre returning home. The club lounge had a warm and cosy feel it. The food presentations were great and once againa R-C Club Lounge did not disappoint. I am going to make it my mission in life to visit them all and review them. It looks like some residents never leave their rooms other than laden with food from the Club. The rooms were luxurious, bathrooms wonderful but a bit on the small side compared to other similar city hotel rooms we've been to before. It's nice when you get a hand written card from the restaurant manager after we ate their one night thanking us for our custom. Those are the little touches that tempt you back again.

    Ritz Carlton was Wonderful


    The Ritz Carlton was a wonderful experience for a relaxing and fun vacation. The personal treatment provided a really nice touch. The room was very spacious and always clean. The daily breakfast was delicious and the service excellent. The lobby lounge was a nice place to wind down with a drink after a busy day of sightseeing San Francisco. We would definitely select the Ritz Carlton during a future visit to San Francisco.

    Just Not the Same as it Used to Be


    I remember when the Ritz opened and it was a very big deal indeed. A truly beautiful hotel with exemplary staff, the Ritz had a special polish...enough to take me away from Mandarin Oriental.

    Those days are over. The Ritz seems to have gone the way of "Marriott-ization." The staff acts like robots, the rooms are getting a bit drab and frankly, who needs the snooty attitude of some staff and even the guests. This has become a bourgeous camping ground...I went back to the Mandarin where service is so great....a guy at the front door remembered my name and its been a few years. That hotel is a class act; the Ritz is a Marriott with better clothing. If I am spending the money for a top hotel, its not this, or the Four Seasons (how can people like that looks like a corporate office), its Mandarin..

    The best in san francisco


    we stayed in this hotel for two nights in august 2003. We couldn't wait to move in our suit there from mandarin hotel which was only good for its view, nothing else. Our experience with ritz was outstanding! We came to check on the hotel the night before our arrival day, while staying in mandaring, which is only 2 blocks away. They showed us three different rooms and let us choose. We decided on executive suit, it was huge and beautiful, but not on the club floor, where you have different launge with food tasting services 7 times a day!!!! We only wanted the club floor, so they gave us club acces and uprated us from the room to a suit lowing the rate from 675 to 550 per night!!! We were so impressed that decided to stay two nights instead of one. They had no rom available, but found one just for us. When we arrived next day from very cold and unaccomadating mandaring we found out that room was not ready yet, but were given the club key and sent to the club level launge. What a treat!!!! Service perfect, food fantastic, beautiful atmosphere. We didn't want to leave, when our room was ready. Room was so spacious and comfortable and beautiful that we didn't want to do any sightseeing but stay in the room an club launge all day. We felt even more like home after we got to know some staaff members : Sofia at the front desk, Nataly -housekeeping, Daniel concierge on te club level are the best!!! Next day we had to go on a tour to see SF, which was great, but could't wait to come back to our room and club level. This was our best stay ever. Ritz-carlton has beautiful properties : rooms, hallways, beautiful lobby with fresh flowers an live intertainment, great restoraunts and the best service ever. This is the only place to stay in san francisco!!!!

    Ritz No More!


    If it's expensive it's good right? NOT! The staff is courteous and will help you out with whatever you need. Remember tips are not expected here. The rooms, we had a grand deluxe, were OK! Ya so what Fette linens and marble floors. I have stayed at the Peninsula and Four Seasons both and I must say you will get more for you moneyand feel better about spending it. My last stay with the Ritz was in San Francisco. Sorry it's just not worthy of my hard earned dollar.

    TripAdvisor Reviews The Ritz-Carlton, San Francisco

    4.50 of 5 stars Outstanding

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