The Ritz-Carlton, Philadelphia
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Historical Traveler Reviews The Ritz-Carlton, Philadelphia
Nice lobby, otherwise don't bother.
Upon arriving, we were placed in the wrong room category (we booked a superior room w/full bath, but were given a lower categaory room with no tub). Trying to get the situation rectified proved a major ordeal that lasted 3 days. The staff was reluctant to re-negotiate the rate, and then tried to charge us for parking although it was supposed to be included in our package.
The rooms could use a little sprucing up (who chose the bedding for their rooms?), and has anyone actually seen the back side of the hotel?
I'm not sure how the Automobile Assocation can give this place a five-diamond rating.
Did not live up to expectations
Just returned from Philly from a long weekend at the Ritz with an old college friend. Location is good and the hotel's open spaces are beautiful. I also would recommend the spa located inside the Ritz -- they were wonderful. Great crab dip & wine selection at the lobby bar.
Rooms are average at best and not really worth the $220(through Expedia) per night rate, there was no bath tub and the shower is set up so that you are flashed with cold water before it heats up. (not fun).
My sheets and pillow cases were stained and had holes in them. We received no turn down service on Friday at all. Saturday turn down service arrived at 5pm -- just a bit early. We also had an A/C problem which was resolved, but the man pulled out the most horrible looking filter I have ever seen. The Vault bar had a 10 year old boy at the bar sipping Shirly Temples at cocktail hour which we thought was a bit odd and inappropriate. Late Saturday, we returned after dinner to have a night cap at the lobby bar and waited for 30 minutes before giving up and going back to our room, only to discover our key no longer was operating. Three phone calls later and 30 more minutes we were finally back in our room. I've stayed in several other Ritz Carlton locations and this one was a let down.
An excellent hotel
We spent a night at the Ritz a couple of weekends ago and enjoyed it a lot. From the reception desk to the bellman to the turndown service, the staff was very friendly and professional. I would gladly stay here again if my travels take me back to Philadelphia.
The old mighty dollar wins out over good customer service.
Several years ago my husband and I came to Phila for a few days of R&R.
I am a native Philadelphian and we thought we'd enjoy two nights away from our 3 children and stay at the Ritz. We stayed on the club floor in a very nice room. There were two things that happened that really took away from the enjoyment of our stay. The first was that our toilet ran all day and all night. We complained to the front desk but the problem was never fixed. The second thing that happened was that I was awaken around 2am on the second evening that we were there. There were two workmen outside of our room having a very loud conversation for about ten minutes. We complained the following morning and once again our complaint fell on deaf ears. When we returned to Rhode Island I called customer service at thier national number and lodged a formal complaint and I barely got an apology. I guess good customer relations is not a priority at the Ritz. I doubt we will ever stay at a hotel in Phila again, and most certainly not the Ritz Carlton! We have encouraged our friends not to stay ther either.
Though I reside in Philadelphia, on several occasions I have stayed at the Ritz-Carlton. I have stayed in several top notch hotels worldwide and it is in my opinion that the Ritz in Philadelphia measures right up to the others. The staff has always treated me nicely. The rooms are always clean and crisp. Just before Christmas I had a lovely lunch with a friend. I will continue to frequent the Ritz and continue to refer friends and colleagues in the future.
Rang in 2004 in style at the Ritz
My wife and I returned for our annual New Year's Eve celebration at the Phila Ritz and it was excellent. We were quickly greeted by the friendly and efficient valet who parked the car and took care of our luggage. (Getting the car the next day was just as quick and efficient.) We preceded right to the front desk where we were upgraded from a Club Level room to a Club Level Suite on the 11th floor. The room was spacious with a separate living room, TV, bar. The king size bed was equipped with the standard Ritz white starched sheets and pillow mattress. Large bathroom with a spacious glass shower and tub. Roomy closet. The room had a perfect view of William Penn and the City Hall circle where we watched the Mummer's strut around during the parade. After unpacking we visited the Club Level lounge on the 30th floor that is always a relaxing experience. Complimentary champagne and snacks hit the spot before heading off to dinner at Morton┬ s that was a 5-minute walk to Walnut St. The concierge, James, was still able to get us reservations for the sold-out restaurant. For those that maybe bothered by some late night traffic or elevators, I would recommend requesting a higher floor away from the elevators as our room was a bit on the noisy side. The next morning we ate a delicious breakfast in the beautiful Pantheon restaurant. It was a great overnight stay and I would recommend this hotel for the most demanding traveler.
My mother and I go out to Philly quite often and always stay at the Rittenhouse. We decided to go out for my Birthday a few weeks back and they were sold out for several weddings being held at the property that weekend. We turned to the Ritz for its stunning architecture and rich history. Upon check in, the staff gave me a Birthday card and there was a Ritz cookie plate waiting in the room. When we called due to a faulty faucet in the bathroom, someone was up in our room within a minute to fix it. The room was a tad bit small, but the splendid view of city hall and Penn perched on his clock tower made the somewhat tight space more than worth it. I will never forget sitting in the bathtub, while starting at the clock which was once the highest point in Philadelphia.
The staff was very friendly and helpful over our two night stay and I can't really complain about anything major. One morning, my mother and I had high tea in the lobby, and that was a highlight. The woman who runs the high tea, Linda, is one of the best things the Ritz has to offer. She is charming and really cares about her clientel. Her tea menu is unbelievable and she even sold us some of her Green Tea Passion. Somehow, she knew it was my birthday and brought me out a special cake with my name on the plate in chocolate and sang to me. I have been to high tea at many of the worlds most renouned establishments, but this one will always stand out in my mind. In addition, every night in the lobby, the Ritz offers a chocolate buffet for a very decent price. You can easily gain 5 pounds inhaling hand made crepes and pastries....all you can eat. I am very glad we decided to spend this weekend at the Ritz. Its location, decor and fine staff certainly made it one of my most memorable Birthday weekends.
We stayed at the Ritz-Carlton on New Years Eve. The room was very small. The electric went out for a few hours. We had dinner reservations and missed them because the elevators were broken. We ended up eating pizza on South Street because we couldn't get reservations anywhere else. Part of our package was late check out at 5pm. One of the rude managers knocked on our door at 4pm to tell us check out time is 5pm. He acted like we should have checked out already. Why offer late check out and then knock on peoples doors with the attitude that they should have checked out early in the day?
Overall the staff was insensitive and rude about our experince. They offered us to come back at 25%-NO THANKS! I would never stay there again. Overrated and a big waste of money.
Better Bring Your Own Towels to The Ritz
The hotel was OK but should the Ritz Carlton be OK. This is the second time I stayed at this hotel. It was far from the Ritz. Upon arriving, I realized that soiled towels were still hanging on the back of my bathroom door. I let desk know and was told it would be corrected. Upon arriving back around dinner time the towels were still there. I callled the desk and was assured it would be taken care of. Upon returning for the evening at around eleven-thirty the towels were still there! I angrily called the desk and was told housekeeping would be up directly. An hour later I received a call asking if the sitauation was corrected. The answer was NO! I asked that I not be disturbed at 12:30. My shoes which were left out for a shine were not. The hotel health club had not towels all day on Sunday even after I requested towels (The same situation happened on my first stay). The alarm clock in the room went off at 5 AM on two mornings. Beware, not all the rooms have bathtubs so if you want to use the service of their bath butler you may be surprised to find only a shower. Upon checkout, I did mention the situations and asked that I at least be given one nite off my bill. They did do that. However, when my AMEX bill arrive the credit wasn't there. I have stayed at several Ritz Carltons and the Philadelphia Ritz doesn't measure up.
The Ritz was the Ritz!!
What a gorgeous hotel! I had the best night's sleep I have ever had in my life - the featherbed and down comforter made me feel like I was sleeping on a cloud! My room was beautiful and very clean. The staff was very friendly and helpful. I will definitely go back!
TripAdvisor Reviews The Ritz-Carlton, Philadelphia
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