The Ritz-Carlton, Millenia Singapore
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TravelPod Member ReviewsThe Ritz-Carlton, Millenia Singapore
From the moment your transfer drops you off you are greeted with warm smiles and welcomes.
Belle at reception was a star of warmth and welcome and the room is to die for!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Ritz-Carlton, Millenia Singapore
I stayed for three nights in a club delux room at the Ritz-Carlton in mid November during a three-week trip around South East Asia. During this trip we stayed in 6 different five star hotels in Bangkok, Kuala Lumpur, Singapore, Phuket and Langkawi and the Ritz Carlton Millennia was undoubtably one of the highlights. The service was outstanding from the moment we arrived at the front door to checking out. In fact at times the level of service could almost be overwhelming with all staff going out of their way to say hello and enquiring if there was anything you needed. It was impressive that the foyer staff would greet us by name every time we entered the hotel and accompany us into the lift to press our floor number asking how our day was etc.
The room was large, and very comfortable with amazing views over the marina and the Singapore skyline. The bathroom was huge and enjoyed the same view. Whilst the room was well furnished, it did feel very slightly worn around the edges.
The staff in the club lounge were exemplary, being very friendly, courteous and charming with nothing being too much trouble for them. The food and drink presentations were very good with delicious snacks, dim sum and afternoon cakes and evening cocktails. Breakfast was also taken in the lounge which consisted of a very good buffet spread.
Unlike the previous reviewer from New York, all calls to the front desk, house keeping etc were answered very swiftly, professionally and courteously. In fact I really can't imagine any member of staff here being rude to a guest. We did have a slight problem with the bill on checkout, the rate charged and our confirmation rate varied, but this was very quickly and professionally handled. I look forward to staying there again.
RITZ CARLTON HOTEL
Each year we return to this wonderful hotel with the best staff in Asia. The rooms are large and all have wonderful views over Singapore but best of all is the bathroom with the big window by the bath. It is pure bliss to sit back in the bath and watch the world go by. The Ritz Carlton is in a great position, handy to shopping and the underground rail. We have stayed at most of the big hotels in Singapore and nowhere have we had the service that the Ritz Carlton provides.
I live in Bangkok and travel to Singapore three times a year for short holidays. This was my first time (December, 2004) at the Ritz, but it won't be my last. I found the service personnel responsive, involved and friendly. All of my needs and requests were cheerfully and quickly met (e.g., I asked that the low wattage bulbs in my room be replaced with 100 watt bulbs to facilitate reading). I was met upon arrival by one of the staff, who accompanied me through the check-in process and then to the room. She checked back with me several times during my stay to make sure that everything was okay. My room, a standard one, was large, as was the bathroom. The bath tub, in front of a large picture window facing the sea, was about the most luxurious experience of its kind I've had. The buffet breakfast was excellent, as were the drinks and service in the lobby bar/lounge. I can't wait to return in a few months. A great hotel.
Bad unprofessional Service!
During my last visit to Singapore in June, 2004, my brother ( who lived in Singapore ) suggested for me to stay in Ritz Carlton as he stood there when the hotel first opened and was very happy about the hotel.
However, to my disappointment, the hotel service was not up to the standard of a 5 Star hotel ( and it was the named the best hotel in Singapore for the past 7 years, they lost the 2004 award to Four Seasons and now I understood why ).
When I first checked in, I was amazed by the beautiful decoration and was very pleased that I booked this hotel. My nightmare began at the check-in counter; the lady was rude and was obviously not well trained at all. I asked for the hotel business card so my brother could call me and she gave me a dirty look and acted very impatient towards my simple request.
Once I checked into my room, the light and the Internet was broken. I tried to call the front desk 3 times, no one picked up the phone (This is front desk!). I had to call the floor manager directly to be transferred to a technician.
By this time, I am already tired and exhausted from my long-hour flight. To make things even worse, the technician refused to come up to my room to fix the Internet until I tried every single step she asked me to do, such as turn off your computer and plug in and out! When technician finally decided to come up to my room, since the Internet was still not working, she acted angry and rude. No hello what so ever. Just walked in right to my notebook as if I was bothering her.
The next day, we decided to have our dinner at the hotel's Chinese restaurant, which was highly recommended in the travel book. The restaurant reception had a bad attitude. The hostess was rude and wanted to know if I am a guest of the hotel?!! I didn't know that you can't dine in the hotel restaurant if you are not a guest there! The meal itself was expensive and a rip-off with horrible service. Snobbish attitude!
I originally booked 4 nights with the Ritz Carlton. By this point, I had decided to cancel my remaining reservation and stood with the Four Seasons Hotel instead.
I later found out that the head of the manger in Ritz Carlton tried to cut down on the operation expenses and decided to hire a bunch of young untrained people to work in the hotel. This was why the service was horrible and unprofessional.
My recommendation to anyone who intends to stay in Ritz Carlton, book another hotel!
you should improve the services in banquets because it was unprofessional. I suggest you should give further training for the workers. I hope I would see a better service next time.
Not as good as we thought....
We stayed at the Ritz in June 2004 for two nights. The room was okay, however it was a little worn down. The bathroom was nice except for the toilet which had stains and scratches all over the seat. It did have a beautiful view, though. Also, the TV was old (not a flat screen even) and was blurry.
For being a top rated hotel, even ranked highly in the world, we were surprised at this lack of detail and quality. We have stayed at MUCH nicer hotels in the U.S., France, Australia and Thailand.
If I had to return to Singapore I would stay somewhere else - probably the Raffles.
A1 rated hotel - service impeccable
Stayed here 9th - 15th October. Wonderful hotel set in Marina district nearly opposite Esplanade Theatres. Set in small grounds of its own - grand drive way. High ceilings in lobby - all marble and funky sculptures. Service impeccable - from arriving in taxi when several people opened doors, unloaded luggage and another "host" escorted us to the checkin area and waited - offering us a drink - while another person checked us in. To the club lounge staff (amongst them Michelle the Manager and Michael stand out from overall exceptional staff). Club lounge on 32nd floor facing bay/city - all day tea, coffee and soft drinks. Morning continental breakfast, light lunch, afternoon tea and evening light dinner/canapes, late evening chocolates. Food served is a mixture of western, chinese and indian. Unlimited bar from mid afternoon to around 10.30pm. Rooms large with floor to ceiling window and huge window in bathroom (large bathroom with separate shower). Walk in wardrobe. Cable tv (around 20 channels). Nightly turndown service with chocolates, ice bucket filed and mineral water. Room decor nice in blond colours/wood - generally well kept and certainly clean - but some signs of age but nothing to worry about. Partially wood floors but heard no sounds from other rooms and never heard doors slamming. Very friendly staff - never failed to greet us whether in the lounges or just walking through reception. Security on all doors (even the backdoor to the shopping centre) was reassuring. Pool area nice - pool depth around waist height all over. Evertime someone leaves their chair (ie goes back to room) the poolboys change the chair covering and towels - nice touch. Even though facing main road no noise is heard as area is well landscape with trees and bushes. Room service prompt and they come in and set up a table for you (even for a burger and fries). Shopping centres all around (Millenia Walk, Marina Square and Suntec City) - one with a supermarket and a selections of restaurants at all prices. You can walk virtually through airconditioning via Marina Square and Raffles Link Centres to the City Hall MRT station. Overall, excellent hotel and would certainly stay here again and one of the berst hotels service wise I have stayed in for a while.
Stay for the View from the Bath
I had mixed results with this hotel.
I stayed during the SARS outbreak in 2003, and am a regular R-C visitor globally.
Was disappointed by the check in guy who totally failed to put me at ease and charged me extra for a room with a view of the Harbour (not worth staying there unless you have this view IMHO) this despite the fact that the city was empty and other hotels were begging for my custom.
The rooms are spacious and lots of nice touches, great amenities, but the bathroom is really why I stayed here; the bath right under a huge octagonal window overlooking the city and the MerLion; very romantic (room for two in the bath, which the butler will draw for you on request!) and a great experience.
Breakfast buffet was mixed, with appalling scrambled eggs seemingly prepared by someone who did not have a clue how they should taste and or look! Unacceptable at this level.
Summary; stay there for the bathroom, otherwise can be a patchy experience; I checked out and moved to the Fullerton after my second night.
The Ritx is ok, but....
For the last few years, I have stayed at this hotel about 8 times a year because it is well located for business meetings in the Suntec City area. Although it is frequently named in various "Top Ten" lists, I fail to see what the big deal is about. While the hotel was seen as revolutionary and very fashionable when it opened about 10 years ago, it is now quite tired. The rooms that I have stayed in (and I have stayed in many, so it wasn't a one off thing) contained couches that are upholstered with fraying fabric, the harwood floor finishes are wearing out and the wood furniture is often pretty scratched up. The bathroom - which the hotel often advertises as a selling point - is very large, but the shower stalls sometimes leak and the shower floor is not always as clean as it could be. On the plus side, the tub in the bathroom is fantastic as it is set beside a huge picture window so you can bathe looking out at the city or the sea. The room service in the hotel is pretty good but not spectacular. That being said, food is never a problem as there are literally hundreds of restaurants within walking distance. The hotel's proximity to the Esplanade and Suntec City shopping complex is definitely a plus. The swimming pool is a bit weird as the whole thing is the same depth -- about 4 feet. Overall, this is a good hotel with fairly consistent service but it certainly is not the exceptional hotel that critics make it out to be.
Best Hotel in Singapore
I've stayed in many hotels in Singapore since I travel there quite frequently for business. Nothing beats the Ritz in terms of the rooms. The hardwood floors and magnificent views are amazing. The best thing is the HUGE window right over the bathtub. Looking out over the bay and towards the ocean and the city skyline can't be beat while soaking in the most relaxing bubble bath. The service is great too. There is a mall down the street for quick cheap food if you don't want to eat at the hotel, but cabs are cheap and plentiful in Singapore so its generally not a problem that there is relatively little within walking distance.