The Ritz-Carlton, Marina Del Rey
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Historical Traveler Reviews The Ritz-Carlton, Marina Del Rey
Not so different from a Holiday Inn
I've just returned from 2 nights at the Ritz in Marina Del Rey. My husband was there for a business meeting. I should preface this by saying this is a nice hotel. The lobby is lovely as is the pool area and restaurant. Yet, for the money it's not as good as it should be.
Our room was ok, it was actually rather small, they are all basically the same size, we could hear the phone ringing in the room next door, our room was not so clean (old toothpick in the bathroom, spare change on the carpet under the writing desk) and the room was a bit threadbare. The linens were a little tired and the carpet worn and stained. Also the way the hotel is physically situated most rooms have partial views of the harbor and mostly of the driveway or the pool area. It's ok, but it's not what I think of for the Ritz at $300/night.
On the positive side they do have a nice workout room, refreshments at the poolside and tasty iced tea in the lobby in the afternoon -- heck you should get something for the money, right? Also, we had dinner in Jerne the restaurant and enjoyed our meals immensely. Thus, this hotel would not be my first choice when staying again in LA, it's really a dressed up Holiday Inn but we did have a nice time there; it just was not world class.
Excellent Ritz-Carlton experience
We stayed at this property June 2004 and it is my new favorite US hotel. Everything was outstanding; and the club level upgrade is worth every penny. The club food presentations and conceirge staff are truly outstanding and you won't want to leave the property. It is on the harbor side of the marina and you can access the marina walkway and walk to the Cheesecake Factory and other restaurants. There is a lovely sand playground area for little kids and sailing lessons further up the marina. Only 10 mins from LAX- I go to LA several times a year and never knew about this hotel, I guess it is easy to overlook this 5 star hotel when Beverly Hill is about 10 miles away. Since Santa Monica is also only 10 minutes away too, it is really is well situated and a peaceful retreat. Only drawback I can see is it is not on the beach in a conventional sense, and there are no mega resort activities/spa. The pool and jacuzzi spa are accessible to guests 24/7 and both are terrific.
Service is great
WE booked the mercedes deal with club level access. Upon checking in we were given the Keys to a brand new SL 500 Convertible. Wow was that nice. The concierge said mercedes replaces the car every so many miles so the guest have a new car to borrow. Everyone at this hotel smiles and is very attentive to service. I'm use to staying at 5 star hotels so this fits right in there with the rest of my top notch stays. Melanie in the club level was great. The 5 food presentations and complimentary drinks is worth the extra cash. The first room we had was very small. So we upgraded to a suite (room 1130) and it was gorgeous. It had 1 1/2 bath, hallway, huge bathroom, living room, Bedroom, and 2 balconies that overlooked the marina. Very beautiful. The suite was an extra 200 bucks a night but more than 3 times the size of a regular hotel room, and well worth the money. Per night ran about $680, which included the club level, oceanfront suite, Mercedes car rental, free valet parking, free gas fill up nightly, and unlimited miles. We had tons of fun. Email me if you have any more questions.
What a rip!
I am not one of those people who only write in for a bad review. That being said, I was disappointed at the level of service/value of the Ritz Carlton. The only reason I stayed there was because a friend's wedding was being held there and it was the most convenient option. For a luxury hotel that charges top dollar for its rooms, I expected the highest level of detail and service. Instead, I got missing towels, slow response to my call for them (Yes...I do need to take a shower and be at the wedding in an hour), and charge after charge for everything!!! I had stayed at the Best Western Peppertree Inn in Santa Barbara the night before for less than 1/2 the cost and received a bottle of good wine at check-in, free parking, an abundance of toiletries (are Q-tips too much to ask for?), free snacks (no honor bar), coffee and a coffee maker, and best of all....TOWELS! I would never stay at the Ritz again unless I am in an extremely pretentious mood. Good luck to the rest of the Mercedes Benz crowd.
Great place to stay!
After reading some of the reviews before I left for vacation, I almost changed my reservation! I was so glad I decided not to and stayed here!
I could not find ANYTHING to complain about. We had a club level room and the concierge lounge was excellent - much better than other hotels offered. The food was very good and many choices were offered. Our room was spotless and nothing was outdated or worn. We had a waterfront view which was lovely. When we got to our room, there were no chairs on the balcony but they were immediately brought in. The front desk attendants were charming and helpful. The one concierge downstairs - female - was the only one who seemed dis-interested in helping us with some reservations but everyone else was very gracious and helpful. I did not eat in the restaurants as breakfast and snacks provided in the lounge covered everything but the one meal we ate out. I did see the menus and felt the prices were high. I am sorry I was not able to stay here longer and would definately go back!!!
Very comfortable and hospitable, but
Just returned from a 4 day, 3-night stay at this lovely hotel. The staff was prompt, courteous and helpful and the general appearance of the hotel was oppulent. However, I wished it would have had an in-room coffee maker with packets of regular and decaf to go with the morning papers they leave on your door each weekday morning. Also, I wish the shower had worked better and not have the tub fill with water while showering. Other than those minor details, it was a completely enjoyable stay. I am told it is going to get a complete redo in 2005.
Can't wait to return again. Thanks for the R&R and your gracious staff.
Not the usual Ritz
Just spent one night here and we were a little surprised at the condition of the rooms--clean but very worn looking, bedskirt had holes in it! Very nice view of marina. Service was quite pleasant. Parking is now about $50 a night!! Ridiculous.
Jerne restaurant was fine for breakfast and lunch, although the service was very slow. We paid about $215 without tax for the room but with the parking so expensive it wasn't a bargain at all.
My wife and I stayed at the Ritz Carlton in Marina Del Rey over July 4th Weekend of 2003. We were very unhappy with our room, as it reaked of cigarette smoke and had dust under the bed. We were also unhappy that we could not get a chair out by the pool, we had to sit on the wet soppy grass in the heat with a towel. I couldn't understand why they could not accomodate their guests, especially in the middle of the summer. We were also unhappy with the "menu" selections at Jerne and at the Wave. The service was adequate, but the food choices were uncomprehensible. The hotel needs updating and needs to live up to it's "Ritz" appeal. Overall, I would have stayed at Shutters in Santa Monica.
The worst Ritz in California
My wife and I spent 4 nights here in Sept. Unfortunately, it was during the poolside filming fo a Bernie Mac show episode. The pool and spa were closed completely during our stay.
The rooms are small, with old decor, much needing renovation. The layout of the rooms were at best very awkward. The bedding and linen were of poor quality. We had to move room-to-room initially to find a room that did not reek of smoke or have a moldy/musty smell.
The business center was not available evenings. This was despite the fact that we were told we could be let into the business center upon request. Well, we made the requests, but no one ever came to let us in!
We could never get into the hotel spa for any appointments.
There is a severe shortage of service staff. This is unlike the typical Ritz Carlton where the staff are usually everywhere.
When we checked out with the front desk staff, we voiced our disappointments (having numerous Ritz stays at other sites for comparison). The staff was disinterested. We received the response: "If you wanted to use the pool and spa, we could have shuttled you down the street to the Marriott!"
'Never again. Save your time and money. Skip this one.
Nice hotel with a few small quirks
We went there for two nights to celebrate our anniversary. It was a nice hotel, but maybe not 100% up to par with what I would expect from a Ritz-Carlton.Our bedskirt on the bed was stained.They charged a whopping $23 per night for parking.Use of the tennis court was $25 an hour.(As far as those fees go, I wish they had made it known on the website that those applied. $50 for two nights of parking was somewhat outrageous as was the charge for the tennis court. But, on the second day we used the court without paying and it wasn't a problem.) The rooms were pretty small.But, the bathroom was gorgeous, we had an amazing view of the marina and the food and beverage offerings in the club level were outstanding and worth the extra money. The service was very good and all in all we enjoyed the stay. The bed was very comfortable.All in all we had a very nice time and I would recommend the hotel.
TripAdvisor Reviews The Ritz-Carlton, Marina Del Rey
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