The Residence Mauritius
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
Photos of The Residence Mauritius
Historical Traveler Reviews Star City Hotel Zhuhai
It's the little things that make the difference here
We stayed half board 13 nights for 10 in August 2005 in a larger room overlooking the sea with our 20 month old daughter. Weather was great, although July/August can be and was pretty breezy in Mauritius.
The Residence is exceptional because of the wonderful, friendly service. There is a great Kids' Club for over 2s; great nannies for about 5 Euros an hour; brilliant watersports including some decent windsurfers; snorkelling off a twice a day boat; and plenty of diving. Or you can just lie on the loungers. The only downers are on a serious mark-up on wines in the restaurants; don't expect this place to be cheap. Having said this the restaurants are excellent, with the vast fresh buffet breakfast a highpoint. The second restaurant, the Plantation, is down the beach a little way and ideal for a late lunch.
Aside from the sheer pampering and beatifully maintained building, grounds, and equipment, it's the little touches make this place: a "room butler" who will unpack your stuff (and pack when you leave!); get your shirts ironed; and even run you a huge bubble bath with roses and candles. Ours even dashed out to find a battery for our baby monitor in the local village! On the beach the staff bring you a bottle of mineral water and ice when you arrive, and occasionally bring you fresh fruit as well.
The well-heeled clientele was a nice mix, with plenty of English, French, Italians, South Africans and more exotic nations represented. There were plenty of honeymooners but also many families with young children.
There is quite a bit to do on the island - get a guide if this is for you - but surprisingly travelling can be quite time-consuming on Mauritius' narrow roads: an hour and forty five minutes from The Residence (which is on the East of the island) to attractions on the South. The famous gardens near the capital are more accessible (about an hour).
If you are being transferred from the airport by an outfit called Solis, watch out for a babyseat scam where they try to charge you a "supplement." Pre-order babyseats if you need them.
Great place for honeymoon
Beautiful place and the service way way above average.
Be careful while booking through expedia. they have the listed the hotel in the name of Le Palmar Beach hotel which is couple of hotels down the road and is not in the same league as The Residence.
There is a butler and a waiter for your room.The staff is really nice,very helpful and courteous. The food is really good.
The rooms are very good and spacious. We found the ocean view and oceanfront rooms are more or less the same but have very different prices.
It dosn't get much better than this...
We are just back from our second visit to The Residence. As return guests we were treated even better than on our first trip! Most staff were the same and many remembered us - we certainly remembered them.
This place is very stylish and beautifully maintained - there has been no slip in standards since we last visited 2 years ago. Staff are genuinely friendly and charming and cannot do enough for you. The atmosphere is chic but relaxed and smart-casual attire is fine in the evening (no shorts for men though). The food is excellent - we would recommend half-board unless you plan to eat out in other hotels a lot of the time. There are 2 great restaurants with à la carte menus, as well as individual menus of the day. They also have 3 or 4 themed buffets per week (e.g.: seafood, Oriental, African) and these are lavish. I am not usually a fan of buffets but have to admit that these are well worth the effort! The breakfast is also buffet style and out of this world in terms of selection and quality.
We have 2 small children and I would recommend this hotel to anyone considering taking a young family. There is a good kids' club for over 3s and babysitting (lovely friendly girls) for younger ones is available at very reasonable rates. There is also a good kids' menu and fresh pureed baby food available so no need to lug lots of jars and packets. Children are welcome in the restaurants in the evening or you can request a babysitter. Baby monitors work from some rooms to the Dining Room (not The Plantation).
If you are thinking of getting married or having a honeymoon, don't be put off by all this talk of children! The Residence is lovely for everyone and because of the kids' club, the pools and beach are quiet (maybe not in high season but certainly while we were there). We saw a wedding almost every day and the hotel seemed to do a lovely job.
The beach is fabulous - clean white sand which they rake every morning - and you can walk for a mile or so in either direction. The water is clear and fish come right in to the shore.
We went in May as the family offer is great. Note that it can be quite breezy at this time which personally I like as it keeps the temperature down but some might be disappointed by the lack of sweltering heat! Since it's a tropical island there is often a lot of cloud and you do get sudden heavy showers which means abandoning your lounger at short notice! These tend to last less than a few minutes. I believe it gets cooler and windier throughout our summer (their winter) months so it's worth checking out the weather before planning a trip.
We spent our Honeymoon here and it was perfect...personal Butler, fantastic rooms, amazing food and first class service...this is really a luxurious place to stay.
We stayed on a half board basis which is the best value with a great selection in two restaurants. Lunch is inexpensive and imaginative and they also serve snacks by the pool if you don't fancy leaving your sun lounger..which you won't! Drinks are not too expensive and the cocktails are divine..all fresh fruit and large amounts of alcohol.
At the Residence you will be waited on hand and foot and won't want to leave.
Best hotel we've ever stayed in! We had our own butler who ran baths, put out robes & slippers. Can't fault the hotel. Great getaway and very tranquil location. Food was excellent too.
The restaurants and lobby are all open sided, which is lovely as the weather was superb. If you're getting married, look through the offers (small print) in the back of the brochure, as we found one brochure where the bride went free if we brought the marriage certificate!
Upgrade to ocean front if you can afford it, or do what we did and go for ocean view room and ask upon arrival if an upgrade is available. Also meals were included as June is off season for them. Great value...
Excellent hotel and service, one minor thing: sheets
I recently stayed at the residence and loved the service (the butlers are good from unpacking, packing, prepare a bath, attending to all wishes) the spa is fantastic from the pedicure, massages, body scrubs etc...and the food at plantation....just so good
food at the dining is not as good as plantation..but the chef can prepare stg personal for you if you get bored with the menu.
one minor thing: the sheets are not high threadcount...little deception
but all in all, excellent hotel
Service - Out of this world
This hotel has to be the best I have ever stayed in - Le Tousserok is much better known but I think that The Residence by far surpasses it as they have not yet cottoned on to the fact that they have a great reputation!Service, comfort and sheer determination to ensure you feel like royalty means that no stay here will feel like " just another holiday!"
Outstanding family friendly hotel
It doesn't come cheap but this place is worth every penny. My wife and I visited for two weeks in August 2004 with our two year old boy and six month old daughter. The Senior Suite we had was huge and the service impeccable. They literally can't do enough for you and will bring you (free) purees for a baby whenever you want and even sterilise all your bottles any time of day or night. The Kids Club and it's staff are fantastic. The minimum age to leave them is 3 but they are happy for you to accompany your younger kids and join in any of the scheduled activities. Our little boy loved going for dinner and a play every night with the bigger kids before we had our meal.
The restaurants for adults are of a very high standard, although it does tend to be the kind of eclectic cuisine you find in an expensive contemporary restaurant in London or New York. There's nothing particulary local about the experience. My wife is a vegetarian and with a little notice the kitchen always made a real effort to come up with something new and interesting if she didn't fancy anything on the menus. All the other facilities, including the spa, tennis courts and water sports tuition are excellent too. Don't leave without treating yourself to a massage.
We went in August as the weather is not too hot in Mauritius then, which is good when you have little kids. However, be aware that it can be a bit cloudy and windy on some days, although we had plenty of lovely sunny days too. One small gripe is that for a hotel of this quality you would expect at least one of the pools to be heated, particularly when it's not the height of summer over there. It was pretty hard to encourage our son to get in whilst I was standing there shivering.
The hotel has a policy of leaving one tip for all staff at the end of the stay. You'll want to be generous as they're all wonderful and make your stay feel really luxurious. However, there's no pressure to do so and not even a recommended figure. I've heard that some hotels on the island recommend up to 25% on top of your total bill - which seems a bit cheeky to me.
All in all, about as relaxing as a holiday with two kids under three gets. The Residence is a truly classy hotel without being stuffy.
Stylish, great public spaces and outstanding service
A really excellent hotel. We travel a lot long-haul and in the Indian Ocean and this is a stand-out hotel. It's on the East coast (nicest, though can be windy) in a premium location on a white sand beach with a shallow lagoon. The style is colonial, with service that is outstanding even by Mauritian standards. Most of the staff knew us by name within a day or two. There are about 160 rooms and they are big; we were upgraded to a senior suite which was gigantic with a huge bathroom. The public areas look and feel great; a large three-story open atrium reception leads onto a huge open crescent-shaped bar/lounge area. Multiple tiered swimming pools lead onto the beach. Sun loungers are patrolled by beach waiters who provide free water + towels. Dining is very good French nouvelle or Mauritian; go for half-board as you will be dining here most of the time. No extra charge for room service which is nice. It's particularly good for families, but in a discreet luxury kind of way rather than in-your-face; there's a (low-key) kids club and endless baby sitters, but couples without children won't feel uncomfortable. And it's reasonable value for the luxury end of Mauritius.
In summary: this is a chic, stylish hotel with great public spaces, perfect for couples and families with small children alike, and with service as good as the best in the world. We'll be going back!
Heaven on earth
This was the best hotel I ever visits. In Europe we don't have this level of hotels with so a'n outstanding service. Everything is possible there, just ask it. They do it with a smile and the mean it!
When you arrive you receife a frech parfumed towel to refrech your face and a frech welcome drink, on the pool and the beach they pamper you with soft sunbeds, frecht water and refreching towels and frech fruit during the day. If you order a snack on the beach they bring them on a silver plate, just like in a gastronomique restaurant.
The rooms are so spacies(minimum 55m²) with dressing room and butler service, they even pack your louggage in and out and irioning your clothes.
The food in the restaurant is very good in a extra ordinairy setting in colonial style, like the hole hotel.
More than 30 % of the gast are repeaters, like us we came for the second time but not the last time.
This is the real haeven on earth, and it's true!!!
TripAdvisor Reviews Star City Hotel Zhuhai
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