The Portofino Hotel & Marina
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TravelPod Member ReviewsThe Portofino Hotel & Marina Redondo Beach
Nice hotel with lovely extra's. Bed comfy and personnel very friendly.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Portofino Hotel & Marina Redondo Beach
A decent hotel masquerading as a luxury hotel
With a name like the Portofino Hotel and Yacht Club I was expecting something much nicer than we got. I had read the mixed reviews on this website, but decided it would be nice to stay in a place that was not a chain.
The bad stuff: Upon entering our room there were several flies buzzing around, the faucet was leaking and there was standing water around the handles, the wallpaper was peeling in the bathroom, and the free coffee in the morning was almost undrinkable. The night before my departure I inquired about the Supershuttle van to the airport (one of those blue and yellow vans). I was told that I just needed to call 20 minutes before I wanted to leave. The next morning I called to do just that and was told at the front desk that I needed to make a reservation 24 hours prior to leaving! The woman I had talked to earlier had assumed I meant a cab to the airport (which ended up being cheaper anyway). The experience was frustrating!
The good stuff:
We were on the marina side which indeed does overlook a parking lot. However, it was warm, there are palm trees, and a decent look at the boats in the slips so I didn't mind the view so much. The ocean view I would assume is much better. The lobby is very beautiful. It was very dramatic to see the fire place going, the three story windows open, overlooking the ocean with a breeze blowing in and causing the sheer curtains to literally billow. The rooms were fairly clean, albeit on the small side. They gave everyone a free USA Today at their door in the morning. A plumber did eventually come to fix our leaky faucet. The shower head and water pressure were great.
I wouldn't say it was a bad experience but all in all we felt we paid too much for the accomodations we had. It was an okay hotel masquerading as a really nice hotel.
We were in the first floor west facing room (40 years ago my dad would catch bonita off that breakwater while we were playing in the rocks looking for crabs). This is a very comfortable and cozy hotel. The great room is very attractive, and our room was a very nice. This isn't a Fairmont, but from what I've seen it's much improved from what the reviews said it was last year. For $150, a nice breakfast included, it's a deal.
This hotel is right on the water, but it is not the oceanfront that we were expecting. Initially we had a "marina view" room booked, but we paid the $40 upgrade to move because it was actually a "parking lot view". The view is certainly better on the other side, especially if you can get an upper level floor. The "ocean" is actually a working fishing harbor with a sea wall and lots of noisy sea lions! Some of the rooms have been remodeled, but it seems like they only upgraded the carpeting and furnishings. The bathrooms were dated and run down along with paint, woodwork, etc. I think for the area, this is one of the better lcations, but it is certainly not a four star hotel. Staff was very nice and helpful, but there are no concierge services. There are several good restaurants within walking distance, but be prepared to have a car to explore the area, which means you are stuck paying a $15/day parking fee!
Trip advisor user July 2004.
We stayed here July 2004 and I was disappointed, the hotel needs to be remodeled, the temperature of the water in our shower was either hot or cold, bathroom tile was cracked, the air condition did not work well, and our marina view included the parking lot. For the money we spent I would not recommend or stay there again.
Dont expect too much
The Portofino has big pretensions.
The marina view rooms are actually "power plant view".
We changed to an ocean view room, decent view, reasonable size, but needing a refurb.
The service was generally poor, we were even told the bar was closed, when the bar tender was still serving her friends.
There are better places for the money.
NEEDS A MAJOR REDO AND A NEW BROCHURE
My wife and I stayed this past weekend. We originally booked a "marina view." We were disappointed to learn that this included a lovely view of the parking lot. Our room was fithy (stains on all the furniture, cracked tiles in the bathroom, stines on the curtains, stains on the carpeting.) We asked for a room change, and were given an ocean front room. Views were much better, but everything in this room was also stained. I do not think management ever takes evaluations of their rooms. I would NEVER stay here again.
The Portofino Hotel
We stayed at the Portofino Hotel in March 2004 for a tourism conference, we placed our valuables in the hotel safe deposit boxes, as none were in the rooms, and they were all stolen except the staff safe boxes that night. The General Manager did not contact us, as we had some very valuable and sentimental jewels placed there ( as my mum had just passed away), but some finance person, who I have tried to contact re their insurance for weeks to no avail. We had just arrived in the USA on the start of a long work trip. We gave them our details eg cell phone, email etc, but in the month away heard nothing, since returning home to Sydney Australia, I have sent many emails and faxed letters to the Portofino but no letter, no e-mail, no phone, just ignored and forgotten by the staff and management of the Portofino, after numerous emails and faxed letters trying to get to the bottom of this and find out their insurance details The way they treated us was rude on informing us of the robbery, I did say to them, how come you are smirking, and where was all the security that they promised us the day before, when we put our valuables in their supposed safe safe. This lack of care since is so upsetting. Their attitude just after my great loss from their slackness in allowing the robbery was appalling. Their follow up shocking and disgraceful. The attitude while we were there also was disgusting. We own a hotel here in Australia and would never treat a guest as dreadfully as the Portofino did to us I would never stay at the Portofino or recommend to anyone as they do not care about their paying guests
The Portofino is AMAZING! I went for a getaway weekend with my boyfriend and loved it. Cozy lobby with a beautiful fireplace lounge where you can watch the yachts sail by while sipping a glass of wine. The rooms are comfortable and clean. There are numerous restaurants walking distance (Cheesecake factory, Bluewater Grill, etc). You have to drive a little bit if you want to go to the big beaches and bars of Hermosa Beach, though. If you're looking for a comfortable, affordable oceanfront getaway, go to the Portofino!
Run down, where is the real one?
We had a wonderful brochure of the Portofino Inn and when we got there it was dirty, old, thought I was in a convalescent hospital or something. They were working on remodeling the lobby so we were ushered in some side door. No view at all, I asked them "where is the one in the brochure at." We quickly left there and went right across the way to the Crowne Plaza, which was wonderful. Totally 360 degrees better, were treated like royalty. If I didn't know better I would have thought I was in Beverly Hills. Spacious rooms, wonderful service they had everything including free computers, pool, tennis court, etc.
Not Worth It
The photos included on the website do not clearly represent this poor quality of this hotel. It is very old and outdated. The rooms are small, dirty and in disrepair. The plumbing didn't work well. The workout room consists of a couple of treadmills. The views are not that great, unless you like a view of a stone wall or a parking lot. There are much better places to stay in Los Angeles for the money. I was extremely disappointed with this hotel and will not be back.