The Palace Hotel
How has this hotel rated in the past?
Historical Traveler Reviews The Palace Hotel Buxton
Like many reviewers of this hotel, I greatly admired the remarkable internal and external architecture which compensated for the slightly questionable (but never bad) standards of food and service.
The palatial Palace
Worth staying at the Palace for the grandeur of its public rooms alone. What a staircase!
Bedroom maybe a little quirky but had all amenities and was comfortable.
Very friendly and efficient staff and good food.
Great Hotel booked thro last min. Food Superb. Very attentive staff both in restaurant and at desk good sized rooms for 4 of us. Pool not massive but wore kids out.Very fair price for a great Hotel Will return
Loved the character
Stayed here with my wife and 2 children (7yrs and 6 mths old). This is a great hotel for families for 3 reasons:-
1) Huge bedrooms, corridors and restaurant 2) Excellent children's menu 3) It has a swimming pool
The Palace has got loads of character, yes it's a little faded at the edges but it's still got style. The town centre is just over the road and makes a good place for a relaxing break
Do we expect too much for our money? Maybe our expectations of 4-Star quality is too high! Looking forward to a relaxing treat in Buxton, how impressed to see the Palace dominantly overlooking Buxton. How disappointed when given our room. A double had been booked - a large room with four beds, two pushed together for our double; the cover did not fit and we did not like the lightswitch being where our headboard should have been. Upon first complaint we were informed that was all there was. Upon threatening to leave, we were found another room. Not 4-Star stuff but adequate enough too have made us happy first time around. Our relaxing weekend break had already been spoilt. The service was good and the food very good, but this is a tired hotel not resembling it glorious past. Such potential still, but we shall not be returning!
the palace hotel is obviously showing its age but never the less we had a very pleasant stay. coupled with a trip to the opera house our weekend was perfect.found the staff very helpful and friendly.
Excellent to combine with the Opera
The rooms at the Palace were comfortable if unremarkable. The resturant was excellent for dinner but more especially for breakfast. The dinner experience was complemented by the grand victorian decor of the dining room.The hotel is 5 minutes walk from the Opera House, they arranged for us to have the first two courses of dinner before the Opera and a sweet and coffee in the terrace bar at 11.00 pm when we returned.
Restaurant lets it down
I have to agree with most of the other reviews. It is a grand old Victorian hotel and it is located in the centre of a very beautiful area of England - the Peak District. There is so much to see in and around Buxton. The rooms were large and adequately appointed and the reception staff were very friendly and helpful. We had breakfast and dinner included in our package and so were subjected to restaurant experience. The restaurant manager was on the verge of a nervous breakdown and the waiting staff were predominantly very young and very untrained. They tried their best but just did not have a clue. The food was hugely disappointing and seemingly prepared by more unskilled teenagers back in the kitchen. Breakfast was equally disappointing - breakfast rolls either burnt or barely cooked, always out of toast, no porridge, scrambled eggs tasting very artificial etc etc. We would not return unless given assurance that the restaurant problems had been resolved.
Loved the hotel, hated the review
Your current review falls into a common English habit of exaggerated defects in order to make the uninformed reviewer feel he is an especially discriminating sort of person - everything is either the very worst or the very best.
The Palace is a grand and handsome piece of 1860s railway architecture overlooking the incomparably beautiful parts of Buxton of which it forms a close part. It is next to the historic railway station and a short walk from the wonderful Victorian winter gardens and Edwardian theatre. The rooms are unexceptional. The public spaces retain their vast Victorian proportions and decor. It was intended to serve those coming to enjoy Buxton the Spa. Stay in the Palace, drink the waters, look at the magnificent crescent which resembles that at Bath, stroll throught the wintegardens. It is the Buxton experience in its entirety. Explore the immediate surroundings.
Like Buxton itself the hotel suffers from a lack of flair - they probably regard it as a distant suburb of Manchester - and sufficient investment. It largely contents itself with attracting the conference trade. The staff are local recruits and nothing special. At 95GBP per night it is rather dear.
I've stayed there 5 times and apart from one problem with one staff member have enjoyed my stay. I'm English by the way. I guess that this will evaporate down the phone line. Please in future distrust reviews with lurid descriptions - they are often just the reviewer showing off. Your reviewer would have been happy with a Holiday Inn in Buxton - that's why he was beefing. I'm pleased that there is not. A Sheraton though would be nice.
Like the Titanic given a makeover in the early 1980's. A victorian monstrosity run to seed with terrible food and incompetent teenage staff - but for all this rather a joy to stay in because it is from another world. Buxton is one of Englands little known jewels.
TripAdvisor Reviews The Palace Hotel Buxton
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