The Oberoi, Mauritius

Baie Aux Tortues, Pointe Aux Piments, Mauritius | 5 star hotel
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Location

This 5 star hotel, located on Baie Aux Tortues, Pointe Aux Piments, is near Casela Nature and Leisure Park, Golf du Chateau, La Vanille Réserve des Mascareignes, and Safari Adventures Lion Encounter.
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Amenities

       

    Historical Traveler Reviews The Oberoi, Mauritius Pointe Aux Piments

    A piece of heaven

    from

    Whilst having a candlelit dinner the evening we arrived watching the sunset, The Oberoi signature music drifted out onto the terrace from our immaculate luxury pavilion room 'all the things you hear, just be glad to be here', we have since tracked down and purchased said track due to the most amazing holiday my fiance and I have ever had.

    I was 4 months pregnant when we stayed at The Oberoi and they couldn't have done enough for me, the room we were given was through beautifully appointed gardens, we had the most amazing views overlooking the lagoon at the front and was also a stone's throw from one of the beautiful pools. The staff were attentive to the point where my fiance and I had gone snorkelling, we came back to the loungers where fresh water, fruit and towels had been laid out for our return. The restaurant at the hotel served up mouth watering dishes, alas due to my pregnancy, I could only watch in envy as my fiance tucked into the spectacular seafood dishes and was advised on which wines would complement. The lunchtime eatery by the beach was fantastic and a great place for people watching. We ate out in Grand Baie one evening and we couldn't wait to go back to the hotel for the next evening, it didn't even come close! The beautiful bar near the restaurant is great to relax, read or play board games whilst listening to local musicians playing the night away.

    They laid on cars for us whilst we went shopping to Grand Baie and Port Louis and they were happy to wait an extra hour whilst we explored the delights of Mauritius. The Spa was amazing, my fiance and I had to be literally carried out after our treatments, which consisted of the most amazing body massage I have ever had, which was specifically designed for pregnant women.

    We have promised a return visit with the baby but for now I have the music to keep me happy! I can't recommend The Oberoi enough, it's a little piece of heaven.

    Loved it but a little bit boring

    from

    This hotel is set in the most idealic setting, the gardens are wonderfully maintained and the staff are highly trained, all in all a very pleasant experience.

    The one restaurant is somewhat restricted to a menu of a type of 'nouvelle cuisine' for dinner and although good, I sometimes wished for something more plain and wholesome.

    One big drawback is the lack of entertainment, therefore the terrace at the bar, after dinner, mostly lay unusedd and empty and there was little interaction or communication between guests, probably because of the very quiet, almost serene atmosphere which seemed to be appreciated by the honeymooners but less so by other guests. The partying at the other hotels across the harbour seemed quite inviting in comparison to the eternal silence at the Oberoi.

    Taxi availability was restricted to hotel tied cars at fixed rate of 700 rupees (tip not included). This was a bit pricey but the only way to get out. The restaurant we tried at Grand Baie (la Plage) was filthy, bad food and a rip off, after that we appreciated the hotel more, but a little entertainment might have gone down well. Wish they'd feed the hotel cats, we adopted two for the week we stayed but worried about them after we left.

    One of the best hotels in the world.......

    from

    Myself and my wife stayed at The Oberoi in Mauritius in November and cannot speak highly enough about the place. If you want a luxurious, relaxing holiday, where your every whim is catered for, then this is the place for you. The food, the service, the beach, the pools, the villas, the spa, the staff - all are 5* plus. We took the hotel car, with private chauffeur to Grand Baie to an incredible fish restaurant (Cafe De La Plage) which came recommended from the Hotel's Concierge. Wow!

    The only problem with staying at The Oberoi in Mauritius is that it sets a standard that could be rather difficult to beat. Admittedly, there will be hotels in the world that will match or even exceed our experience of The Oberoi, but it does show a lot of other 5* hotels how it's done !

    The reviewer from Chicago who only awarded a 3/5 rating puzzles me slightly. Whilst everyone is entitled to their opinion, I have never stayed anywhere in the world (yet) that provides such a high level of service AND attention to detail. If they only awarded the Oberoi 3/5, I would be fascinated to see what they think is a 5/5 hotel. Writing that the hotel insisted on where they had dinner is the same as saying that they had no choice, or were forced into where they ate. As mentioned above, the hotel recommended several restaurants to us and we took them up on their recommendation, but I could not imagine them insisting on where we had dinner. They are incredibly friendly, helpful and polite.

    The Oberoi's strap line of Luxury. Redefined. was not only a flash of marketing inspiration but is without doubt the best and only way to describe this incredible, incredible hotel.

    Better than nice!

    from

    I've never posted anything, but I have to disagree with "Nice, but not as amazing as it should be".

    My wife and I went in July 2004 for our honeymoon, and our experience was very different. I have stayed in plenty of expensive 5 star places, and the Oberoi in Mauritius is up with the best.

    When we arrived we were greeted at the airport by a uniformed chauffeur, as you would expect. He took our bags to the car and immediately took a selection of mineral water, fruit juices, and chilled face flannels from a coolbox, ad what is more he was great, friendly, knowledgable, and when not busy acted as our driver at the same price as an ordinary taxi (that is about 15 GBP for half a day in an S class Mercedes).

    On arrival at the hotel, the staff were amazing, they could not have been more helpful. Apparently they all sit down every morning and memorise every guest. Even the gardeners seemed to know who we were!

    Our complimentary meal was fantastic and we certainly didn't have to ask twice, in addition our complimenatry spa treatments were also excellent. In fact, they were so good we spent a small fortune on having plenty more.

    As for recommended restaurants, they do recommend some but we had no problem simply saying we wanted somewhere else at which point they were more than happy to help us in any way they could.

    I am sorry they had a problem with the cleanliness, I think the couple concerned had some rare bad luck, it was certainly not like that for us.

    If I have any comments other than good, it is that the staff were almost over attentive. I felt that they would probably hide under the bed just to be able to put my slippers on my feet for me if I had to get up in the night, and that really is a problem I can live with.

    Great holiday

    from

    My wife and I have just returned from a marvellous holiday at the Oberoi Mauritius. We were made welcome right from the first moment we stepped into the hotel until the moment we left. All the staff quickly knew our names and all staff were solicitous, kindly and charming always ever helpful. As to not being allowed out(previous review) we were offered the hotel car and given a list of restaurants and bars where we could go. The best value was The Bell at Grand Baie, with the Cafe On the Beach and The Capitaine at either Port Louis or Grand Baie excellent as was the Labourdonnais Hotel in Port Louis. It was really a marvellous holiday made all the better by the attentive staff. By the way make sure you take the FREE nature walk on the Sunday morning, it was close to heaven but as hot as the other place. Thank you Oberoi

    Mauritius Honeymoon

    from

    We just returned from our honeymoon. Since we moved around a bit, our game was to see what each hotel did for us as honeymooners. As indicated by the honeymooners in the other review, the hotel comped a couples massage and dinner on the beach. We did not receive an upgrade, and they were not at capacity. Our villa was closest to the spa, so there was more traffic outside our door than elsewhere on the resort. The room was immaculate and well serviced. We especially appreciated the honeymoon turndown which had flower petals all over the bed and a candlelit bubble bath one evening. Although no one met with us to discuss our beach dinner, we were able to order whatever we desired from the regular dinner menu, which was really nice. We expected a set menu, and were pleased to enjoy whatever we chose. Since the food was much more expensive at the hotel, having a free dinner thrown into the rate leveled things for us. We had appetizers in the $20-$30 USD range.

    The staff was very friendly and obliging. We had a dishonest bartender offer to let us pay him cash in American dollars "under the table" instead of our bar tab in Rupee one afternoon. We were surprised by that at this type of resort and felt pressured to comply since we saw him at the pool daily and wondered if we didn't if he would mess with our food or drinks. We also were surprised at the difference between a taxi and the hotel car. Don't let them insist on having their driver take you into town or the airport. Make them call a cheaper taxi. Also, don't allow the driver to wait since it bumps up the price. I had a bad experience with a waxing at the spa, but they waived the charge. The massage was decent. Don't expect much from getting your hair or nails done. It's not that fancy.

    A remarkable hotel: one of the best anywhere

    from

    Mauritius is a fascinating island, previously a colony of the Dutch, the French, and until the latter part of the 20th Century, the British. It is a popular destination for Europeans seeking winter sun in generally up-market hotels. There are probably more 5-star hotels per square mile on this relatively small island (about the size of Tenerife, bigger than Madeira) than anywhere except Hong Kong and Singapore. Competition among hotels is fierce. In my opinion, The Oberoi shines in this company.

    In the 5-star bracket there are two ways to go in Mauritius: the glitz-and-glamour luxury hotel which, apart from the beach outside, could be anywhere in the world, or the more low-profile but superbly comfortable establishments, with an absence of vulgarity, of which The Oberoi is a stella example. The Oberoi, Mauritius, is part of an Indian-owned and managed chain that is famous for its standards of service, and those standards are at their highest here. Never have we encountered such smiling, helpful yet unobtrusive service as we experienced here -- not obsequious, but genuinely wanting to help and be helpful, from senior management down to the houseman or housemaid, from the time of making a reservation to waving goodbye.

    The hotel is laid out in "village" style right on the beachfront, set around a large tropical pool stocked with koi fish. Three or four larger buildings, all with steeply-raked thatched roofs, are set aside for reception, the restaurant, bar and tea pavilion. There is a large swimming pool and terrace bar/restaurant. The "rooms" are all suites of varying size built into a series of thatched "pavilions" or villas set around the koi pool and on the beach front, all amid lush tropical gardens. All are very private. Inside, the spacious rooms are finished in natural tones, with a generous sitting area, a huge bathroom with a decadent, vast, sunken bath, and a dressing room.

    Meals in the restaurant are superb, featuring both local and more international cuisine, though with a distinct Asian touch. Breakfast is a la carte -- included in room rate -- and delicious. Evening meals can be wonderfully romantic, thanks to the architecture and setting of the restaurant pavilion.

    We enjoyed every aspect of our week at The Oberoi, and can't think of a single thing to criticise . . . except possibly the prices of items in the hotel shop. Otherwise, it was a wonderful place to relax, unwind, and to enjoy the ambiance the hotel creates.

    If your idea of luxury is a Ritz-Carlton or Four Seasons then perhaps The Oberoi isn't for you. If on the other hand you like the Aman resort style, but are terrified of Aman prices, then The Oberoi is the place to go. It's one of the best hotels I've experienced anywhere. Highly recommended.

    Stunning Silver Wedding Celebration at the Oberoi Mauritius

    from

    We have just returned from 8 days at the stunning Oberoi Mauritius where we celebrated our 25th Wedding Anniversary on the 29th September. Hotels seldom live up to glossy brochure promises, and as a couple we have experienced many let downs over the years, but the Oberoi exceeded our expectations. It is a beautiful, serenely peaceful oasis with attentive, respectful staff who could not do enough for us. We found the atmosphere truly magical from the moment we arrived, when welcomed like royalty in a specially constructed greeting pavilion with incredible views of the immaculate grounds and turquiose Indian Ocean. We were pampered by smiling staff throughout the hotel, including being served complimentary ice cold water and fruits and handed cooling towels by the Oberoi beach boys as we lay on our sun loungers. The view from our room was idyllic, a garden of tropical blooms, overlooking a turqoiuse bay, backed by a dramatic mountain range. We were so relaxed by the time we left for the airport we had to be virtually poured into the car! We found the Oberoi a lovely place to celebrate 25 years of marriage and were made to feel like the only guests staying there, it was very special. However, after reading a recent review from the Chicago Honeymooners who incidently must have been there at the same time as us, I must both disagree and concede with some of his points.

    We also benefitted from what I understood was a complimentary package for Honeymoon and Special Aniversary guests and also did not recieve a room upgrade, but our room was beautiful so this was not a problem for us. The complimentary massage for two at the idyllic spa was a dream, and definately not to be missed! We also recieved a note from the chef to say he would meet with us to discuss our special complimentary dinner, which he did not do in person, however, our requests were forwarded on to him and he produced a wonderful menu especially for us. This was served by attentive staff, surrounded by candles on the beach just yards from the lapping waves, and followed with a Anniversary cake. Just how much more could one ask for?

    I concede that the hotel was a little isolated but many coastal hotels in Mauritius are much more so, Grand Baie and Port Louis were just 15mins away by cab. The hotel did seem to influence taxi drivers, i.e prices and waiting to take you back to the hotel, but when we went out for dinner we were not told where we could go, indeed our driver recommended many cheap and excellent places in Grand Baie. I find it inconcievable that anyone ( let alone Americans !) would allow themselves to be dictated to when they were paying the taxi fare, c'mon fellas!

    We had no problems with cleanliness of rooms, which were gorgeous, but we did have the cleaning staff store house next door which occasionally disturbed the otherwise peacefull privacy of our terrace breakfasts, which we did regretably had to complain about.

    Overall, I could not fault service or standard of accomadation, however I felt the beach did let the hotel down. Although immaculately maintained by the hotel, it was man-made and rocky, and to be honest not the soft powder fine, dream beach one might expect of Mauritius. Great snokelling from the hotels complimentary glass bottom boat, but swimming from the beach was not of the abandoned frolicking kind, very sharp coral and rocks lurked beneath to snag the unwary, so I preferred the unbelievably unique and lovely pools.

    These caveats aside, I would not hesitate to go again and recommend the Oberoi Mauritius for a romantic, peaceful and thouroughly pampered holiday in trully beautiiful surroundings.

    Nice, but not as amazing as it should be

    from

    We stayed at the Oberoi Mauritius in Sep 2004 for our honeymoon. It was a nice place, but for the cost, I expect a higher level of service and attention to detail.

    The resort is beautiful - the grounds are so well done, it seems unreal. It is peaceful and quiet and a lovely setting for a honeymoon. The photos on the Oberoi web site are accurate - it really does look that amazing.

    Where things fell a bit short:

    1) We purchased a honeymoon package directly from the hotel, which included a complimentary upgrade to the next room level, based on availability. We did not receive the upgrade, even though the resort was only 60% booked.

    2) With our honeymoon package, we also received a complimentary dinner. Upon arrival, we received a note from the chef stating that he would "personally meet" with us to discuss our dinner options. What a wonderful touch! But that personal meeting never happened and we had to ask twice about our complimentary dinner.

    3) The resort is very quiet, there is only one dinner restaurant and we were getting a little stir crazy, so one night we decided to head up to Grand Baie (nearby tourist/resort area) for dinner. We asked the hotel to call a taxi and they insisted that we have dinner at one of their "approved" restaurants. We just wanted to take a taxi up to the area and walk around and explore on our own, but the concierge insisted that we would have a hard time finding restaurants that were open on a Sunday night. So we were driven to one of the hotel's approved restaurants (there were about 10 to choose from) and then the hotel taxi driver waited in the parking lot for us to finish dinner and then took us back to the hotel. I felt like we had a chaperone. I don't know if this was their idea of providing a high level of service, but it was very annoying. And we saw that there were DOZENS of open restaurants in the Grand Baie area that we would have loved to check out.

    4) The staff is inconsistently trained. We asked one person at the front desk for some mosquito bite lotion and he said he was sorry, but had nothing for us, good luck. Later we asked someone else who said he would send someone out to purchase some for us.

    5) The room was nice, but not as clean as it should be. Our bed had a ledge on it that clearly had not been dusted in some time (covered in hairs, dust and other debris). Also, the bed pillows are kept in a storage trunk at the foot of your bed during the day and they take them out at night during the turndown service and place them on the bed for sleeping. Unfortunately, the storage trunk has a musty smell, which of course ends up on your pillows. A little disappointing.

    Now I realize that none of the above issues were major problems, but when you are spending $700 USD a night for a hotel room (and that is the least expensive room they offer), your expectations are higher. I have stayed at Four Seasons, Ritz Carltons and Peninsulas for much less money and better service. Yes, the place is beautiful, but atmosphere is only a part of the experience - the service level needs to be elevated.

    Honeymoon at the Oberoi

    from

    My wife and I spent a week at the Oberoi during our honeymoon in September 2003. The gounds were fantastic and the staff were the nicest we have ever encountered. The rooms are very nicely appointed and the pools are quiet and relaxing. Be sure to eat everything on the menu as the food from breakfast all the way through dinner is fantastic. We left the hotel one night for dinner and almost wished we didn't. Be sure to visit the spa as it is great and relaxing. One caveat, if ou need a plush sandy beach, the Oberoi is not the best place to be. The pools are great and you have access to the water for swimming and snorkeling, but the beach was rocky. We would still certainly go back.

    TripAdvisor Reviews The Oberoi, Mauritius Pointe Aux Piments

    5.00 of 5 stars Outstanding
     

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