The Mainstay Inn
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Room service
- Swimming pool
- Free High-Speed Internet
Photos of The Mainstay Inn
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Historical Traveler Reviews Hampton Inn & Suites Norfolk-Airport
Worst Western The Mainstay Inn
This is a hotel that really needs a thorough reconstruction! We stayed in one of the old wings. The long long corridor looked like that of an eastern european building. Many of the doors had the number hand-written on them, or on a piece of paper. The room was in the same tradition: bleak, no atmosphere whatsoever, ironing board standing against an ugly cupboard. The restaurant doesn't deserve this name: no atmosphere, tv too loud with sports during dinner. The hotel never made me feel welcome at all, neither did the people at the reception when we left: hardly any smile, moreover they made a mistake with the check which they seemed reluctantly willing to correct. Okay, the food in the restaurant was good, although it took a long wait before we had it. But they apologized for that, which brings me to a second more favourable point: the people in the restaurant were on the whole very helpful and friendly, although they seemed to be in great need of organization: they seemed incompetent of serving a relatively small number of people efficiently and aptly. Yes, this hotel certainly needs reconstrction: it's the Worst Best Western I've ever stayed in!
Check Renovation Progress B4 Booking
This is your standard place to sleep if you cannot find anything else or are too cheap to pay for it. We were walk in's on a damp, foggy night and just tickled pink to get off the road for $79.
The place is undergoing quite the renovation project. There were several new doors installed, new door signs and plenty of furniture and mattresses in the stair landings.
If you plan to visit this area (rather than just pass through), our suggestion would be to spring for a few more bucks and get into a nicer place. If you do plan an extended visit, you should at the very least check on the progress of the renovations and keep checking TripAdvisor to see how it is going.
Consider youself armed with this knowledge when you book.
As long as you go in with low expectations...
...you won't be disappointed. We were in town for a wedding and this was among the few hotels under $200 that was close to Downtown Newport and its attractions. Make sure to request a room in the main (new?) part of the hotel accessible from the lobby and not one of the wings. The hotel should maybe invest the $s it's spending on sprucing up the lobby on rennovating the rooms???
Would not recomend this hotel
When we made our reservation we were not told the hotel was under renovation, I would never have chosen it if they had. Most of the hotel was near compleation with new carpets but no paint or trim....Smell was very bad, not new and clean at all.
We requested a crib for our baby which I confirmed at check in. I was told, by a very unfriendly front desk clerk that one would be sent up. After returning from a nice dinner out we found no crib. When I called the front desk I was told "Oh we don't have one. Someone should have called you".
We awoke the next morning at 7am to the sounds of very large equiptment working on the exterior of the building directly outside our room.
Location is close to downtown which is the only good thing I can say about this hotel. There are many other nice Hotels in Newport.
avons passé 1 nuit dans cet hotel qui est situé à l'entrée de la ville proche de la sortie de l'autoroute
acceuil très courtois et professionnel
la chambre est spacieuse et propre avec l'équipement standard des BW
a noter que l'hotel est en cours de rénovation. une adresse ad-hoc pour une étape sur le chemin de Boston
Great price for Newport
To pay under $200/nt in Newport and have a place 5 minutes from town is great. I've never had problems with rooms or service. Restaurant is good for breakfast as eggs/hash browns are awesome.
I was surprised at other reviews b/c I've stayed here at least 5 times and never had a problem. Got a corner room twice which gives a lot of extra space.
Newport is an expensive town and having a place like this to stay allows extra cash to be spent on great dinner and drinks.
Don't Stay here....
I was confirmed with a non-smoking room and 2 double beds. Upon arrival, I received a smoking room in the basement. It was awful! You look out the window (at least there was one) and you are eye level with the sidewalk. Window wouldn't even lock - so I felt VERY safe. When I went back to the office, I was told my group was given the "economy" rooms. Thanmks for the favor. However, we were never told they were in the basement and to get there you had to walk through a hallway that smelled like bathroom and stale smoke - not that fresh smoke smells good but you get the drift. Oh they were accomodating..we could get a "good" room for $20 more. When I asked why I was confirmed with a non-smoking room and yet received a smoking room, they replied, "Oh it must have been a mkistake." No, the mistake was that I stayed there. I should have walked out the door. It was the absolute worst hotel room I have EVER had. I kissed that $300 goodbye!
Don't spoil a weekend of great jazz with this lousy hotel
Upon visiting Newport for the very first time, we were immediately impressed with the nature of the area, the historical downtown, and of course, the 50th anniversary of the newport jazz fest. Nothing could spoil it...until we stepped into this hotel. Yikes. The first room we were offered was underground, in a hallway that reaked of sewage. Just to give our room a fair shake, we stepped inside...and unless you like carpet with the look and feel of a fairway, forget it. Everything stunk. My friend immediately called to change rooms, and we were told the only other option was a smoking room. More stink, but better view...of the garbage dumpsters out back. The only perk we could find was the window that opened to allow a semblance of a breeze to get rid of the smoky smell. staff, they were okay...some were helpful and knowledgable of the area, others were clueless. The entire experience was a real let-down, and a huge juxtaposition to the fantastic jazz festival. oh...and did i mention that on the weekend, this place ran an unbelievable $199 a nite? Don't even think twice about it--book yourself a B&B on the ocean.
This place seemed a little pricey for the service and rooms.
The front desk clerk was not that friendly, rooms look kinda old, beds were uncomfortable.
Cheaper than downtown and the water though
Spent two nights,three days and enjoyed the stay,would recommend Mainstay in the future
TripAdvisor Reviews Hampton Inn & Suites Norfolk-Airport
Travel Blogs from Newport
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