The Langham Huntington, Pasadena
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Free High-Speed Internet
- Swimming pool
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Historical Traveler Reviews The Langham Huntington, Pasadena
Hotel in beautiful Grounds
A very accomplished hotel in idyllic surrounding. Grounds were very well kept and excellent for morning walks. Room was large and the gym well equipped.
Wonderful Wedding Weekend!
I stayed at The Ritz the weekend of June 11th for my wedding, (our wedding wasn't at The Ritz, but our entire wedding party, and out-of-town guests stayed at the hotel). To say that we had a delightful weekend is an understatement. I was upgraded to a beautiful corner room on the ground floor, with a beautiful wrap around balcony. The service, as always was impeccable. Nancy Doolitte in Guest Services went out of her way to make sure all of our guests were happy, received their gift baskets, etc. She took care of all of us. We live around the corner from the hotel, so its not often that we get to stay there, however after our wonderful weekend there, we will be going back. I don't know what people are complaining about in their negative reviews, the staff is so attentive, the rooms gorgeous, grounds are outstanding, and food is a treat. I wouldn't have picked another hotel for our guests.
I took my 13-year old brother to the Ritz Carlton Huntington for the 4th of July weekend because I was able to secure a great room rate with a package that included tickets to a 4th of July jazz concert on premises with a picnic dinner. Sounded great and we were very much looking forward to our little getaway, but from the moment we checked in it was one disappointment after another. The first room we were given was depressing...it had an overall worn look to it, several items were not in proper working order (sink, toilet, etc.), and it overlooked an unsightly rooftop. We were then moved to another room nearby which was slightly better as far as the view, but maintained the same old, stuffy, worn look that seemed to be the theme of the hotel. There is so little to do at this hotel that we were actually excited to go to the fitness center, only to be refused because my brother was not 16. This is not listed anywhere on their website, which I scoured completely before making reservations. Another staff member returned with us to the fitness center and pleaded on our behalf to no avail. The fact that the fitness "center" was the size of a closet and that I would be right by his side the entire time couldn't sway the fitness bouncer. Nor did my offer to sign a waiver relinquishing the hotel of all responsibility if whatever they are afraid of happening should happen. We couldn't get into the elusive magical gym. So after doing our workout out on the hotel's half-dead lawn and taking a stroll across the highly touted Picture Bridge (a rickety wooden bridge containing fading mini-murals of various California landscape), we went to bed. The next morning, facing the prospect of another miserable two days, we decided to check out and go home. Nobody ever inquired as to why we were checking out early after only one night or how our brief stay was. I guess they were glad to be rid of us so that they could promptly give our room to other people, which I found out they did after I left some items in the hotel room drawer and called to have them retrieved which after two days and about 6 phone calls they finally did. All in all, it was a depressing experience and a total waste of time and money. I suppose this hotel would appeal to older people who are content with spending their time strolling the stuffy hotel and boring grounds, pretending that they are more important than they are in a hotel more important that it is in a city more important than Pasadena. After staying in multiple Four Seasons resorts, I can say with authority that this hotel has none of the makings of a five diamond property.
Lovely as always!
My partner of 20 years and I just returned from a one night stay this past June. Having come from a week's worth of graduation activities in Riverside, it was wonderful to come back to a quiet and civilized spot. Typically we stay here everytime we come to LA because we always find everything to be excellent; from the amenities in the room, to the food and most important, the incredible service. They truly follow their motto of "Ladies and Gentleman serving Ladies and Gentlemen". What made this stay truly amazing was that we had reserved an executive suite on the club level and when we checked in, found out that we had been upgraded to the Tournament of Roses Suite. This was a two story lavishly appointed apartment with two terraces overlooking either the mountains or the valley. We have been loyal guests in the past but this grand gesture just ensured that there really is no other place for us to stay in Southern California.
I stayed here for two nights June 11 and 12. First, the service might have been better if it wasn't for all the weddings. I used valet $24 but had to wait about ten minutes for someone to take care of our car. We checked in and received a lovely room with a balcony overlooking the gardens. The room was a bit warm even with the AC going. We had a couple of martinis at the bar and the hostess was very good. I requested turndown but was dissapointed that they did not leave any additional toilitries and no mints on the pillow. It actually looked as if someone just went into the room and open the cabinet to the t.v. and placed the remote on the bed. I don't call that turndown. I called for additional toilitry items and they were very accomadating by giving us three full sets in a bag. The next evening I requested turndown again but received the same type of service and the took our bag of toiltries. I called housekeeping and it took them about an hour to bring back the bag that was left in our room. I don't know why they looked inside our bag and took it to begin with. They should just do the turndown service and leave personal bags alone. They did not make me feel very comfortable. The next day at checkout it took the bellman nearly forty minutes and after two calls and a visit to the front desk to get our bags. Service was very poor on both days. We ate at the restuarant and the service there was comparable to Denny's. The food was okay. The grounds, pool and spa looked great. The hotel is a first class hotel but on this particular weekend with all the partys and weddings going on, they could have used more help that would have made the service better. I think I will stay here again and hope to report better service that one would expect from a Ritz Carlton Hotel. By the way, the afternoon tea was okay. They basically gave you a cup of tea and a platter of goodies. They seemed too busy to ask how they food was. I have had afternoon tea at other establishments, like the Moana Surfrider in Waikiki and the service was outstanding. They explained each item and let you smeel the tea before deciding. That is what I call first class serive. We would have been better off getting tea and a few pastries from Starbucks and taking it back to the hotel. It would have been the same experience!
We stayed at the Ritz-Carlton Pasadena for one night on New Year's Evening after the USC victory at the Rose Bowl. Check-in was extremely easy and the grounds were immaculate. The lobby was tastefully decorated, with free apples at the front desk. The apples were so choice. The hotel bar/lounge provided a relaxing atmosphere to enjoy a few (or 10) drinks. This area features a pianist, that takes requests (her rendition of "Super Freak" by Rick James was so choice. The staff is extremely accomodating...a quick story: I had apparently left my cell phone and camera in the bar area by accident. About an hours later, an employee brought the items to my room. They went the "extra mile" to find the owner of the items...now, that is so choice. I would highly recommend this establishment. Fight on.
Very...Very...Very Disappointed!! This was my first visit with my boyfriend to the resort. In the previous times I've stayed, it has been awesome....this time...NOT GOOD! When we got there, the room was not ready. We were tired from flying cross country and had to wait 1 1/2 hours for the room to be prepared. When we finally get there-DOUBLE BEDS!! Not exactly geared for romance. They changed the room the next day to a great room with a patio. The Room Service is AWESOME and the Food is GREAT!!! I say the grounds are beautiful, the staff is friendly but it's not what I remembered from my business stays. Procede with caution.
Old-World Elegance Brought Up To Date
The epitome of a fine old luxury hotel, IMHO. We had a lovely corner room in the main building which offered views of the mountains and the valley. The room was spacious, elegantly furnished and immaculately clean. We were on the "bed and breakfast" plan, which included valet parking and a $40 credit for breakfast each day. It was $285, a very reasonable value. The common areas and hotel grounds were immaculate and well-groomed, the staff was attentive and pleasant and I saw none of the worn carpeting that others have complained of. The restaurant was excellent both nights we ate there. I would eagerly return to this hotel, and my wife and I both regretted it when it became time to leave.
This is definitely the Ritz. The staff is well trained to defer to guests' wishes, although most have thick accents that are a little jarring at first and become tedious shortly thereafter.
I stayed on the club level, which is a remarkably good deal for families, but if there are only two to a room, is nice for a day, but gets repetitive quickly. People on the club level pay about $100 more for a room per night, and get 5 food preparations each day. The five preparations are:
Breakfast: bagels, lox, chilled and sliced grilled meats, crepes, lots of fresh fruit, hot and cold cereal, fresh juice, a bloody mary (only if you ask the server to go in the back and make one for you)
Mid-day snack: Salads, fresh vegetables, the sliced meats and fresh fruit from breakfast, soda, wine
Afternoon tea: a few mediocre cookies and finger sandwiches, plenty of tea.
Evening meal: Sushi (surprisingly good, but a limited supply) open faced sandwiches, a few mediocre entrees, an open bar, wine and champagne (the Ritz label from Livermore valley - yuck)
Dessert: Four or five finger-food type desserts, consistently mediocre.
An open bar of after dinner drinks such as Frangelico and Sambuca.
For $100 extra for two, it was priced right. I recommend it for a day, maybe two, but it will get very old very quickly if you are more interested in gourmet food and variety than you are in unlimited booze and all-day grazing. It's the best all-inclusive style deal I've expereinced, but it's not gourmet dining.
The spa is nice, but won't take your breath away. The pool and hot tub area are very pleasant when there aren't kids running around screaming.
The grounds are beautiful. The hotel is nicely restored (ignore the comments about worn rugs - the rugs are fine). There are a lot of weddings over the weekend, but it lends the location a sense of celebration and brings some livliness to the place.
If you have unlimited funds, you will enjoy this place. If you aren't rich but want to pretend for a couple days, this is a good way to do it.
The Best Stay
My husband and I came down to the Huntington Ritz-Carlton for a baseball weekend. This hotel was incredible. The service was fabulous. Make sure you pay the extra for the club level room. I have never seen so much food in all my life. It was better than being on a cruise ship. Everyone treated us like we were royalty. It was fun because there was so much going on that weekend, the hotel is incredibly popular... We will be back.
TripAdvisor Reviews The Langham Huntington, Pasadena
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