The LA Hotel Downtown
- Meeting rooms/conference facilities
- Drycleaning onsite
- Airport Transportation
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TravelPod Member ReviewsThe LA Hotel Downtown Los Angeles
Dave and I saw Ben for a very brief time.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The LA Hotel Downtown Los Angeles
Be forewarned that this is down town and with saying that the surrounding business are closed on the weekends.... So there is not much to do except walk across the street to the The Westin Bonaventure Hotel and Suites where they have some things to do (eat & shop ). During the week it is a diffrent beast..... The hotel is pretty cool....Swiming pool sucks...too small....The rooms are a little tight with the 3 of us...But it worked out fine...we will stay there agian when in downtown......Marriot is giving away $100.00 gift ceriticates for furtue stays ...Thought that was a good deal......Have fun....
Great Service - Small Rooms
The service at this Marriott was fantastic. Upon arrival, I was treated with the utmost courtesy and was checked in nearly 3 hours before the hotel's published check-in time. The lobby is nice and I excpected my room to be just as charming. Unfortunately the room itself was quite small and unimpressive. The two double beds in my room were teeny-tiny - making the room reminiscent of a dorm room for college students. Closet and dresser space were also limited. The marble bathroom was definitely the highlight of the room. I was very pleased with the breakfast buffet and the service in the restaurant. Overall, my experience here was average due to the disappointing room. My advice - if you choose to stay here, don't set your hopes too high. For a much lower rate, I was able to get a room at the Renaissance at LAX which was much nicer and more comfortable.
Great down town location!
Stayed here in February, rooms clean and spacious. Great bathroom with plenty of space. Handy for the subway and Staples Centre. One of the better downtown hotels.
This Marriott hotel is definitely inconsistent at best. For lunch one day in the restaurant, the server was so bad that I had to stand up and walk over to him so I could pay the bill. For lunch the next day, the server was friendly and helpful. The room, while on the large size with big floor to ceiling windows, has a TV stand that is also a mini-bar (or is that a mini-bar that is also a TV stand). In either case, it looks like it is about 20 years old. And, while it's plugged in (I know that because it makes a lot of noise), it is not stocked and it is not cold (so you couldn't even use it to store beverages or food - which actually would have been helpful). On the other hand, the beds are relatively comfortable and the fitness center was relatively well equipped, if a bit crowded. Back on the bad side, a cup of Starbucks at the lobby bar is about $1.20 more than at a Starbucks store nearby and the prices in the gift shop are even worse. So, inconsistencies abound! I'm here on business, so I didn't have a choice of hotel. But if I was choosing on my own, I'd think that there have gotta be better options in the area... even in roughly the same price range. Marriott could do a lot better.
The good, the bad, the ugly
I stayed at this Marriott for a convention this past week.
The good: very clean rooms, pleasant staff at front desk and in housekeeping, easy access to convention center.
The bad: breakfast in the coffee shop was very good, excellent buffet- however, the food in the bar was overpriced and not very good and the service was very marginal. There were a number of people whose reservations were either lost or confused.
The ugly: The workout room was very heavily utilized but there was no spray to clean off the machines. The towels and water ran out regularly and were not replenished unless someone called the front desk. The front desk handled the requests promptly and pleasantly.. the workout room is rather small with several stationery bikes and eliptical trainers, three treadmills and some resistance machines. There were no free weights.
Marriott on a moments notice
I came to the Downtown Marriott after a one-night stay at a smaller chain hotel. The smaller chain was very disappointing. I was able to obtain a reservation for accommodations the next day, the room was excellent, the staff was courteous and helpful. Room service was also excellent and housekeeping the same. Parking is an issue; however, valet parking at $16.50 per day in a downtown metropolitan area in California is fair. (There are other options if the parking is a bit pricey. Around the area are parking lots within walking distance and there are taxis and public transportation.) The entrance, main floor and 2nd floor is elegant yet lends itself to the casual. The first floor has a nice gathering area and the second floor has a fitness center that can become crowded, however, I found my wait to be short. Overvall, I enjoyed this property and its close proximity to many of the areas most central freeways (I-5, 110 and the 10). It is close to Staples but not around the corner, about 10 blocks away. My visit took me to USC and so I did not visit much of the downtown area during the weekend, however, if you are adventurous there are so many neighborhoods to enjoy, so many restaurants to try, so many sights to see, the scarcity of service in the area will soon be forgotten.
Not as mediocre as these reviews state
While perhaps a bit overpriced, I found the service and location hard to beat for this hotel. Everyone from the bell hops to the registration clerks to the cleaning staff to be polite, pleasant and willing to help even when unasked. There were no rude people hanging outside the hotel (unlike at the hotel across the street) and the rooms were clean, modern, and well furnished if not opulent.
There is an abundance of safe, cheap , and accessible public transporation around, including a shuttle passing the convention center ( 10 minute trip). The concierge was more than helpful finding out bus and train info for me.
The only downside to the hotel is that is lies in a business area and on weekends, the only things open are the hands of the many beggars on the street corners.But this is common no matter what hotel you stay at in such a city area.
Marriott Service less than Marriott Property
I am a pretty loyal Marriott customer. (shareholder, married in a Marriott, son works at a Courtyard, etc.), but I was disappointed with the LA Marriott Downtown Hotel.
The service was excellent, as expected. The valet parking, bell service, front desk service, room service, were all friendly and prompt; excellent, really!
Our disappointment was in our room. It was a connecting room (#630) and we were bothered by hearing the television in the next room. I don't know how loud it was playing, but it was an annoyance to us. A room without a connecting door, would probably not have this issue.
I was also disappointed in the room in general. I know this hotel was rebranded to Marriott a few years ago. The bed was not a Marriott bed, either the old style, or the new super-comfortable style.
There was a work desk/table, but the phone was on the other side of the room. Instead of Marriott's "Wired for Business" service ($9.95 per day), the hotel offered Wayport's service at $12.95 per day, which is too expensive.
We were happy that the mini-bar was empty and could be used as a refrigerator, a plus for us. The room was very clean, again as expected.
We ordered room service and our breakfast was perfect. I called and changed the order twice and it was still delivered on-time. The quality of the food, and presentation (all the stuff you need with breakfast) were perfect.
Parking is $16.50 per day for guests. While this may seem steep, it is actually reasonable for downtown LA. Valet service to park or retrieve our car was very prompt and friendly.
The hotel is about a $5.00 taxi ride away from Staples Center and the Convention Center.
Great service, average hotel room.
A little for a lot
This beautiful hotel has an attentive staff, an adequate workout center and we loved the bed and pillows. But for the price (we were on the lowest end, but still very expensive), one would expect a bigger room, and maybe a small refrigerator? I was dismayed to find that the only parking available was a very pricey valet (over $15). There are 6 free spaces across the street (good luck snagging one). I was also advised by an operator on their 1-800 number that the hotel is one block away from the LA Convention Center, only to find it is over a mile away. If I had known we would have to drive/take a taxi, I would have spent much less for a hotel a little further down the road. I was very disappointed as I spent about 40% more on top of the room's price on parking and taxi services than I spent on the small, clean and lovely but unspectacular room.
TripAdvisor Reviews The LA Hotel Downtown Los Angeles
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