The Inn At Longwood Medical

Address: 342 Longwood Ave, Boston, Massachusetts, 02115-5745, United States | 3 star hotel
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This 3 star hotel, located in the Back Bay/Fenway area of Boston, is near Isabella Stewart Gardner Museum, Blick Art Materials, Louis Boston, and Phillips School.
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          Historical Traveler Reviews The Inn At Longwood Medical Boston

          Convenient for hospitals, but bad if you are on vacation


          I stayed at the Longwood Inn for business in August of 2006 for for three nights. The location of the hotel in proximity to Beth Israel Deconess and Harvard Medical is really convenient and It's about a 15 to 20 minute walk to Fenway park. The hotel staff is helpful and courteous.

          I first need to say that I believe that the hotel and garage are managed separately, but my dealings with the garage contributes to my overall experience at the Longwood Inn.

          The hotel shares their garage with the Galeria mall next door. On the day of my arrival, the garage posted a sign saying it was full. I drove up to the attendant who confirmed the lot was full, but also wanted to charge me four dollars to pass through just to make a u-turn. I was forced to drive in reverse out onto the busy Longwood Avenue. I phoned the hotel and asked what the process is for parking if the lot is full. The kind receptionist advised me that during Sox game days, the garage posts a "temporary full" sign to deter overflow of fan parking. I was to go back, advise him that I am checking in. In turn, he is supposed to valet my car for me.

          I went back to the garage, did as the receptionist said and the parking attendant didn't believe me and accused me of being there the night before. After about ten minutes of arguing, he told me to go ahead and park, but I have to prove to him that I am staying at the hotel. Obviously, there was no valeting of my car. The attendant saw me walking through the garage with my luggage, which to me was pretty much proof enough that I was guest.

          Once I got into my room, I found it to be quite small and dingy. The bathroom was a little scary with mold on the ceiling, deteriorating caulking around the bathtub, and the floor looked like it had the beginnings of water damage. The comforters were dirty (which is general knowledge that hotels don't wash comforters on a regular basis, so always ditch it the first thing you do after you check in), and the menus for room service were incorrect and out of date. If you try to call the elevator, there's no guarantee that it'll come. They don't tell you if you're going down or up either. If you get it, you'll have to go all the way up (or down) before it stops on the floor you want to be on.

          On my last night I received a notice that the hotel had to temporarily shut the water down for a few hours, the wireless internet decided to stop working (bad during a business trip), and the fire alarm went off for 20 minutes while they tried to figure out why. One note about the fire alarm going off is that it wasn't extremely loud enough to penetrate into the room. You can hear it quite well when you are standing by the door, but if the tv is on loudly and you are all the way inside the room, you probably wouldn't know anything was going on during a real emergency.

          Anyway, if you are into no frills, don't mind a little wear and tear, and won't be planning to stay in your room far too much, then by all means, it's a comprable value. Otherwise, save yourself some grief and stay somewhere else.

          Sufficiently Satisfied


          You can't get a better location if you need to be involved with hospitals in the area. The Best Western Longwood offered a comfortable respite after a long day at Children's. The rooms are the other really good feature about the hotel. Very comfortable beds and very clean too. The toiletries might have been of better quality and some conditioner and lotion would have been welcome additions to the one small vial of shampoo. There is a coffee maker, however. The desk staff was courteous but not overly friendly. Because I know the city, though, I didn't have many questions for them. Be sure to ask for a medical discount but be prepared to pay a lot for tax and parking (cheaper to park in hospital garage and walk.)

          Nice place wth convenient public transportaton


          We stayed here on two seperate weekends and had some minor problems, but nothng major. Be aware that some of the rooms that are not on the streetside are facing an interior courtyard with extremely small windows and little to no ventilation and no temperature control. I was told these are called "cool rooms". I think there are just a few of these, but just be warned. After we were put in one of these hot, stuffy rooms, I called the front desk and they quickly changed me to a street side room with better ventilation. You do have to contend with street noise, but that is what ear plugs are for. The desk people were friendly and willing to help with advice, except about public transportation. The concierge was not really infomative. I found it curious that no one knew, or wanted to take the time, to help us figure out the public transportation that is available nearby. The hotel is conveniently located between two green line trains that take you right into the heart of the city. No problems. Go in either direction on Longwood for about 4 blocks and you will be able to catch a green line train into town.

          In sum, the hotel is functional, clean and convenient. The staff are nice and try to be helpful.

          Total Rip-off


          I stayed at the hotel for about a month while my son was in the hospital. The rooms are very dark and dreary and exude a strange smell. The bathrooms were not cleaned right and taking a shower was no fun either. The service is horrible and you can never find a manager on duty. A fax was delivered one week too late and our message light was on permanently. We received a package after we ckecked out and I had repeadedly told various managers that I would be by to pick it up. There were post-it notices about it hanging everywhere. As soon as the package arrived, they sent it back (it still has yet to arrive to the return address and it's now 1 month later). The elevators are way overdue for inspection and when I mentioned it to one of the staff, he said, " I can believe it." This hotel seriously takes advantage of the fact that they are so conveniently located to all the surrounding hospitals- otherwise nobody would stay here. I cannot believe it received so many positive reviews. They must be strategically located fakes.

          Please read - very bad experience


          I would just like to say I stayed at the Best Western for 3 nights and that was plenty enough, trust me!!! I flew in from Tampa, Florida to have surgery at Bringhams and because the Best Western was so close we stayed for convenience. I had a terrible experience with the staff and I strongly feel that if anyone is going for surgery or medical reasons you should not stay at the Best Western what so ever, you will give yourself more stress and agrivation than you need. This hotel/motel made several mistakes and they had an excuse for everything they did. They overcharge and the rooms are extremely small. If you are staying for medical reasons they will give you a discount but not for the bigger rooms. The staff is unprofessional and poorly trained. Until there is new management at this hotel/motel I will more than likely never stay there again. It is just terrible!

          Amazing customer service


          During our recent "spontaneous" trip to Boston, my boyfriend and I didn't book any accomodations in advance, thinking our midweek travel wouldn't pose any problems. Little did we realize that the entire city of Boston was booked for those exact dates with a massive convention.

          We stopped in to the Best Western Inn at Longwood, after recommendations from another hotel, to see if they had any rooms. Although we did not end up staying the night as they were booked quite solidly (like the rest of the city), Philip and Denise at the front desk were aboslutely amazing. They called around to probably ever hotel in the city (and beyond) to try and find us one with a room for the night, eventually finding success. Without their spectacular efforts, we wouldn't have been able to find a place to stay.

          If they put that much effort into visitors who are not even staying at the hotel, I can only imagine the service that they would give to their guests. Denise and Philip, thank you. Your customer service is outstanding.

          Great stay


          The Inn at Longwood is a delightful stay in the middle of the medical centers including Dana Farber and Brigham and Women's Hospital. While the rooms were small, they were extremely clean and comfortable. Best of all, however, was the outstanding service at the front desk, especially Phillip Behan. He went out of his way to help us. The food at the restaurant was also excellent.

          Good location only


          I was required to stay here for a conference organized by the Harvard hospitals, but will likely pay myself to stay somewhere else in the future. While the location is excellent for those needing to be close to the hospitals and medical school, that is where the positives end.

          Having arrived very late at night all of the stores near the hotel were closed and I was forced to go between 3 floors of the hotel to find a vending machine that still had water. Then it cost $1 for 12 ounces of water (I should have used the sink in the bathroom). The rooms are standard and beds are comfortable, but none of this made up for the noise from the street. Remember, you are close to several hospitals that require the following, 24 hours a day: delivery trunks, garbarge trucks, and ambulances. You can hear it all through the shabby windows they have here. When I asked to change rooms, twice, each attendent immediately responded with "Too much noise?" even though I hadn't said why I wanted to change.

          Find a good price at a downtown hotel and you might sleep better than I did.

          Not great


          Stayed here as I had appointment with Doctor at B&W. The rooms were ok, but the noise from the hallway comes through--Bring a white noise maker. The lock on the door was in bad shape. The bathrooms were small and not well cleaned. They need to revamp this place, as it is in bad shape!!

          Best Western Boston


          Excellent accommodations, very considerate in changing rooms when a family member was at Children's Hospital

          TripAdvisor Reviews The Inn At Longwood Medical Boston

          4.00 of 5 stars Excellent

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