The Imperial Hotel
How has this hotel rated in the past?
Historical Traveler Reviews The Imperial Hotel Blackpool
My boyfriend and i stayed there for the weekend for an easter break, we dont get to see each other that often because we live 400 miles apart so it was supposed to be really special and i was embarrased to say the least when i suggested this hotel!! I got in the room, our view was of rusty pipes with holes in, the bath was dirty, the shower didnt work, the food was overcooked and the decor was appauling the gym was terrible, no one there to guide you, the pool was discoloured and the jacuzzi wasnt powerful at all!! for a supposedly four star rating!! i think its a two star if its lucky, my opinion is dont go there it is expensive and a real waste of money!! Go for the hilton that is what you call a four star rating!!
Stayed at this hotel for my birthday. On arrival at hotel starr were quite friendly and courteous. However we were given a room on top floor which the lift didnt go right up to. There was building work going on, so there was scaffolding outside our room. On arrival in the room we noticed an electric extension lead with 4 plugs switched on in the socket in our room. It was pouring with rain. Now I thought this was quite dangerous and promptly swithched it off. However could not get the plug back through the window it was jammed. Our T.V would also not work. So we rang reception and an hour later they came up to fix it and remove jammed plug. No apology for danger. The room was very small aswell. However it was clean but boiled in kettle was awful. Not a bad hotel really. Just expected it to be nicer for money.
Cant wait to go back
We stayed at the Imperial in Feb 2004. I have read other reviews on this site and I cannot understand why some people found this hotel was not up to the standard that they expected. On arrival the Imperial looked very grand from the outside and when we checked in we found the reception of the hotel decked with sofas, easy chairs and chandilers hung from the ceiling. We had arrived at 8pm later than we hoped and were worried that we would miss dinner. We were checked in very quickly by staff that were so nice and dinner was arranged for us. We ate each night from the carvery which had varied food for every taste. The only down side was the starters. They tasted fine but I think there should of been just a little bit more on the plate. If you have a sweet tooth you will be in heaven. There were so many to choose from with large jugs of cream.yum yum. Breakfast was just as good. Again there was everything from cooked food to fresh fruit, pastries, cereal and dried fruit. Every kind of fresh juice was there for you to have as much as you wanted. Tea and toast was brought to your table which was already laid with jams and butter. A la carte was available but as I have said the carvery could not be ignored. We enjoyed having a pool and spa available in the hotel. We had a sea view which I would recommed although I think those rooms may cost a little more. Not too sure. The rooms were comfortable and very clean. Our bathroom had a shower and a bath and again was very clean. I found every member of staff to be cheery and polite. In the restaurant they couldn't of been nicer. The tram ride from the centre pier to the imperial (and the stop is right outside it) cost ?1. I am looking forward to my next stay. This is a large hotel and they have alot of people to cater for but I think they made our stay very enjoyable. I loved sitting in the reception relaxing with a glass of wine before dinner, then having a drink in the bar before heading out to explore. Smokers beware! no smoking is allowed in bedrooms and the dining room. I am a smoker but this will not deter me from returning.
Food is good!
Having stayed at the Imperial for a weekend break with my friend, we decided to go again to celebrate our birthdays. We paid extra for a sea-view room and found the quality of the room to be below par, with an absolute nine-force gale blowing through the bathroom! We couldn't get a film on the film channel (well we could, but not the one we had ordered!) and rang reception several times about this. We were charged per call.
On a positive note, the food was every bit as good as we had remebered and well worth the money. A must for sweet tooths is the afternoon tea (served in the foyer) which although appears expensive was absolute decadence!
Arrived on a Friday evening in November 2003 and we were checked in very quickly.
First room we had was fine, reasonable size etc and located ojn the first floor. A travel cot had been set up as we requested for our 6 month old baby. We got the baby off to sleep and ordered room service before settling down to watch a film. However it soon became clear we were above a function room at around 9pm when a Big Band struck up and a compere with a loud microphone. Couldn't put up with the noise (we could even here it above the TV), so I called reception and the lady on the phone apologised immediately and said she would move us to a new room, and that the porter was on his way to help us with our bags. I think the event may have been linked to a convention that was being held at the hotel, but I would have hoped they would think more carefully about placing a family with a baby in a room above a function suite.
The new room was on the 4th or 5 th floor, and unfortunately the normal lift doesn't go that high, so we used the service elevator. The room was a LOT bigger than the last one, but the heating wasn't terribly efficient. The bathroom heater didn't work at all and it was freezing in there, even though the porter had a quick tinker with it. We also decided to keep the curtain closed at all times too, as there was an unbelieveable draft coming in. I suppose that is to be expected with such an old building..?
Cannot comment on the restaurants as we didn't use them, but we used room service for 2 breakfasts and 2 evening meals and we have no complaints. Food was delicious, particularly the roast dinner we had.
Value for Money and friendly staff
Lovely hote right on the sea front near most of the major attractions.
Good value for money with friendly staff and excellent facilities. Make sure you request a sea view room as sunsets are lovely and the view much better. Best stay in Blackpool in years, would recomend to anyone.
Do not waste your money
We stayed at the Imperial in August for two nights. My boyfriend booked a suite because it was my birthday. The room reeked of stale sweat, the communal areas all needed a good vacuuming and there are plastic (plastic!) flowers in reception. The tariff for a suite is around £240 per night, but we were told we were not entitled to additional supplies of shampoo or mineral water on the second day. Despite repeated requests, the mini bar was never stocked and the chocolates my boyfriend ordered never arrived. The reception staff are hopeless and seem to have received no training whatsoever in customer service. We complained at the time (to no effect) then wrote to the hotel manager when we got home. We were not offered any compensation but told that if we or our parents were to visit the hotel, we must let him know so that he could ensure a pleasant stay. As we are both middle-aged we took that as quite an insult. I URGE YOU NOT TO WASTE YOUR MONEY ON THIS HOTEL.
A BIG DISAPPOINTMENT
I attended this hotel as part of a conference. The rooms were quite nice, some better than others, but the service left much to be desired.
When we arrived at 1pm our rooms were not ready. We were told they would be ready by 2pm but some of them were not ready until 4pm.
The food was very ordinary and the service was bad. We had to ask for milk, water, butter, wine etc. over and over again. I did not see one member of staff smile and the barman in the evening was very abrupt and very surly.
This was not what I expected from a 4-star hotel and I don't know how it obtained its rating.
A huge disappointment
We arrived on Friday 2nd. May 2003 for the bank holiday weekend. Whilst I had resided in many hotels in Blackpool, we decided to book the Imperial Hotel as it was my boyfriends 36th. birthday. I had booked a double room with sea view. When we arrived at the hotel, our room was extremely small, basically a single room with a double bed (very little room each side of the bed to walk around and only one chair), so we contacted reception and after viewing three rooms, we eventually agreed on a double room at the rear of the hotel as it was slightly bigger than our initial bedroom and it had a bath rather than a shower, which we had initially requested. As I am sure like all other people interested in residing in hotels, the picture images on a website are of great importance as to the decor etc., but I found the picture image, particularly of the bedroom very deceiving, as the bedrooms we were shown looked nothing like the picture on the website. If this image is of a particular room, the website should state as much ie. whether it is a suite room, but it certainly wasn't a standard double room, bearing in mind that we had viewed a couple of rooms before settling on the bedroom we stayed in. As the Imperial Hotel is 4 star rating I was expecting something a little more luxurious. The hotel is an old victorian hotel, which I was looking forward to, and the reception area is certainly very grand, but this had no comparison to the bedrooms. We ordered breakfast to the room on the Sat. morning and not all items were on the tray that we had requested, but as soon as we rang reception, the remaining items were immediately delivered. On the Sun. and Mon. morning we had our breakfast in the breakfast room, which on both mornings, was an absolute catastrophe. We waited nearly 25 minutes to be seated to a free table, there was no milk on both mornings in the urn for the cereals, no plates for croissants and we had to wait 20 minutes for the toast to arrive to our table and another 10 minutes for the butter. Thetor for feet as it is a communual area and the odour in the stairway (no lift) down to gym is quite bad. We ordered some drinks to our room early Sat. morning (1:00a.m.) and they never arrived, needless to say, my boyfriend ended up getting dressed and going down to the bar. Also, in the early evening time on the Saturday, I sat in the reception area and ordered a cappuccino and waited nearly 20 minutes and then decided not to wait any longer and went to the bedroom. All in all, with much deep regret, I would certainly not recommend the Imperial Hotel to anybody, particularly as it is not the cheapest hotel to holiday in at Blackpool. The only positive comment I can make is that I am sure the hotel caters better for conference/fuction meetings rather than over night stays and the staff are extremely friendly and courteous.
A lovely Hotel, staff are welcoming and friendly.
We had a room at the back of the hotel so views were awful but the room was clean with all amenities and a good size bathroom.
Breakfast was good with great choice.
The bar was short staffed but well stocked.
If you get a chance go to see Eclipse a show at the Globe Theatre, spectacular and eat at the White Tower Restaurant at the Pleasure Beach a beautiful elegant 3 star eatery as good as any restaurant I have eaten in.
TripAdvisor Reviews The Imperial Hotel Blackpool
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