The Hotel du Collectionneur Arc de Triomphe
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TravelPod Member ReviewsThe Hotel du Collectionneur Arc de Triomphe Paris
I love work sponsored trips- I'd never be able to afford this on my own. Great sized room- exactly what you'd expect at a Hilton in the US...which is definitely saying something for a European hotel room!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Hotel du Collectionneur Arc de Triomphe Paris
Really quite nice
After reading some of the reviews here I was a little nervous about my 2-night stay at the Hilton Arc de Triomphe (10/3-5). The hotel turned out to be quite nice and I loved the art deco decor.
We had a room with 2 queens on the 3rd floor. The beds were incredibly comfortable and the room temperature was perfect. The bathroom was a little small, but the shower and tub were a great size. The only complaint about the bathroom was the water pressure forced the movable shower head off it's perch and we ended up flooding the bathroom once. Judging from the water mark on the carpet, we weren't the first ones to do so.
We had spent our first two days at a small hotel on the left bank and thought our new right bank location was great. The street was more city-like than our old digs, but still nice. There was a metro stop (with 2 friendly cafes on either side) within a 5 minute walk and the metro stop at the Charles de Gaulle Etoile was within 15 minutes. We enjoyed the walk to the cafes on the Champs Elysees.
Bottom line: if you can afford the rooms (we used Hilton points), stay here. I'd come back.
The nightmare Hilton
The Hilton Arc de Triopmhe was our first choice for a weekend trip to Paris. I booked an Executive Plus room with a large terrace.
We arrived Friday evening. It took us more then 20 minutes waiting to check in (I am an HH Gold)
We got a room on the 7th floor. The room and the terrace were quite small. The Plasterwork was falling from the ceiling of the bathroom (earlier water damage).
When we complaint at the front desk, they told us that all the rooms are the same. Finish!
At the bar we ordered a pint of beer, the employee told us he can only serve small beers because they are out of 0.5 litr glasses.
The next morning we tried to get some breakfast. The lounge on the 6th floor was full of people and the buffet was empty. Not a single plate was left.
Our treat became a nightmare!
New Hilton Great Inside
The hotel is no question beautiful. Very nice rooms and above average beds. I would definitly stay there again. The only negative is that as a Gold Member I am used to having access to the Executive Level Concierge lounge. I did not get upgraded to the Executive Level room and when I asked to visit the lounge, I was politely refused access. Apparently this is a US hotel perk only. They did however provide us free buffett breakfast which saved us quite a bit of dough.
I was very disappointed with this hotel for many reasons :
1) I had booked to celebrate my wedding anniversary and although they had offered a VIP package when I got into the room there were no flowers,no champagne not even some fruits !!
2) the hotel is located in a saddish grey trafficated street with no shops in the vicinity , the building looks like an hospital with terrible white marble tiles on the exterior walls and a ridiculuous garden with palm-trees which are dying for the cold parisian climate . 3) the breakfast is a robbery ;they charge you 30 euros per person for a cofee and a couple of croissants , buffet is even more expensive (go to round the corner cafe and get the same for 7 euros) . 4) the valet service looks like mafia for taxi service :if you are going to the airport they would call you a taxi because that's good money otherwise if you just need to go somewhere in the centre the taxis do not accept you with the simphaty of hotel vallet ;once I got a taxi and the taxi driver was mad at me because the fare was only 7 euros !! 5) on check-out day I asked to keep the room for an extra hour but they said no or you have to pay 50% daily rate - but they had 100 rooms free out of 500 . The room was clean ,the beds confortable and a nice bathrroom (small though) but every single day we had to demand extra shampoo and soap . Over all for 310,00 euros per night excluding breakfast in Paris you can find at least 500 better hotels . This hotel is terrible and the furniture is kitsch of a very bad taste (trash) . A last word about the city :it is wonderful ; they live on tourism but they seem to hate tourists expecially americans ....
I am writing this from the Hilton Arc De Triomphe in Paris. Everything since I arrived has been a disaster. Let me start by saying that I am a Diamond Hilton Member and I stay at Hiltons numerous times per month.
This is the worst Hilton I have ever stayed at.
This story would sound fictitious to anyone but it is very true.
I arrived at 2:50pm and waited for 20 minutes in a line to get served. I was told, as were numerous people before us, that my room was not ready, however I could use the Executive lounge. We waited an hour - no room. Several requests in the meantime, as I had a presentation to give at the Palais de Congress at 5:30pm and had to change clothes and have a shower. By 4:30 pm I retrieved my case from the concierge and had a shower in the bathroom of the Executive lounge. However my formal clothes were in another suitcase. Several requests and demands later we were given a temporary room.
My cases were brought up, I changed and left for the Congress Hall. My wife stayed behind waiting for our permanent room. An hour later she was taken to a small single room which she refused and was taken back to the original room. She had to make three trips bringing down our cases as no-one materialized when asked for Bell help.
Then several people with keys walked into the room unannounced. An associate of mine tried to contact her at 7pm. The Hotels computer was down and they did not know what room she was in. An hour later resulted in our missing an important dinner engagement. Messages were not delivered.
We had dinner at the hotel. The waitress asked for our order but then said she had nothing to write it down on. The dinner otherwise was good.
That night, the bath could not be emptied, the television did not work, and at 2 am water started dipping from the roof and woke me. I put a towel and a wastepaper basket under the leak. I did not dare call engineering as I knew it wood take hours and I would be up all night.
The next morning I talked with the Assistant Manager. He graciously noted everything and gave us the night and our dinner free of charge.
The next evening, the leak persisted, the television still did not work. The General Manager sent us a bottle of wine and some snacks.
By 9pm I called Guest Services and was told there were too many problems at the Hotel and we were not a priority. I demanded that they call the General Manager at home and have him call me. An hour later the TV was fixed. A message sent to me at 7:40pm arrived at my door at 11:40pm -too late - missed the dinner!
But there is more!!
Two days later the leak still persisted - the carpet was now wet to walk on. The Bath could not be emptied without pulling the mechanism out of the drain.
This afternoon I reterned to my room to find a message from Guest services to call them. I called --My rental car had been damaged in the Valet parking area. !!
The Hotel would would pay, but needed me to pay the Rental Car company first. The Hotel would reimburse me.
It is now 11pm. I am scared what tomorrrow would bring.
There are other things that I could tell you about, such as the inability to make international calls, the Hotel wanting to charge us for them to connect us make the calls for us when the phone system was done, etc. Paying 20 Euros for internet service for 24 hours but then finding I could not reconnect within 1 hour.
I have never written anything like this before, and hope I never have to. Hiltons generally are good. I stay at them frequently. What is wong with the Hilton Arc De Triomphe in Paris I will never know.
Wish me luck - I am here for four more days and the leak still drips!!
Loved the Hilton Arch d'Triomphe
This hotel was OUTSTANDING! Newly opened (about 2-3months old), beautiful, concierge was incredible, assisted with planning all of our outings in the city. Paris was delightful. Vast majority of the people were helpful, but at the hotel, EVERYONE made you their top priority. They supplied a wheel chair for my mother, offered umbrellas on our way out if raining, rooms were "Americanized," with 2 queen beds, spacious layout, 2 chairs, small table, desk, internet access, marble in bath, BEAUTIFUL. This should be a top pick if you are in the market for a place friendly to Americans!
We stayed here over the 4th of July and we loved this hotel! We were upgraded to a beautiful room on the 7th floor which had a balcony (I don't think the lower floors have balconies). Also gave us use of the executive floor which had a full buffet breakfast every day and light food and drinks all day long...great for a quick snack. The room was lovely with both a marble shower and separate bathtub, flat screen TV, beautiful armoir, etc. We generally prefer a smaller beautique type hotel, but we had limited hotel choices due to husbands business. We would definitely recommend this hotel to everyone.
My family stayed a week here in July. We were completely impressed with the friendliness and responsiveness of the staff. They together with the location of the hotel, made a huge difference to our holiday.
We were there on the actual opening night 12th of May 2005 for 4 days. The service was fantastic, very helpful staff. The hotel art deco was beautiful giving you the feeling of the 1930's in a modern way. Rooms were cleaned and service early each day. We were even upgraded which gave us access to the Executive Lounge. Highly recommend it would go back any day.
I just stayed at the newest Hilton Hotel near the Arc de Triomphe (May 22 - 24, 2004). The Hotel is gorgeous. Very art deco in it's design - once you step inside. From the outside, the hotel is nothing to write home about. The staff is extremely helpful and they try to do their best to accommodate. Since this hotel just opened about two weeks ago, they still need to fine-tune certain things, for example: One day we came back around 4:00 p.m. and our room had not been cleaned, bed was not made, etc. As soon as we complained, there was someone immediately at the door to take care of this. Our room was absolutely fantastic. Flat Screen TV - very impressive, only certain features still were not working, i.e.: pay per view movies, adult station, internet connection; hotel information channel, etc., they did offer to change our room, but once unpacked we decided it was okay for the two nights that we were there. Once you stepped out onto the terrace, the Eiffel Tower was right there. Otherwise, not much for views - even from the 7th floor. Hopefully, all these things will be worked out in time. It's a truly beautiful hotel in a wonderful location. I would stay there again.