The Highland Dallas
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Historical Traveler Reviews The Highland Dallas
Another fantastic Kimpton experience
I'm a member of their InTouch guest program and was greeted with a fruit plate and complimentary bottle of water upon entering my room. The Hotel Palomar is what you would expect from Kimpton--upscale, high-quality, excellent service, and they don't nickle-and-dime guests by charging for high-speed Internet access like most other high-end hotels do.
Loved the Palomar
Stayed in a beautiful 750 sq foot suite with a huge bathroom. Very comfortable. We also had another King room for our daughter. It was on the small side also quite beautiful.
Service at breakfast was not great one day.
The bar is a hopping place.
Got a reat deal through travelzoo.
Delightful and Refreshing
I can't tell you how delighted I was with our recent stay at Hotel Palomar. This was our first visit to a Kimpton property and I must say...we were very pleased!
I booked online with their website and then emailed some requests prior to our arrival (we wanted to try out their "tall" room since my husband is 6'4", we were traveling with another party and even though we weren't staying in the same room type, we wanted to be located on the same floor (if possible), and we wanted to take advantage of having a goldfish in each of our rooms). All of these requests were met and handled prior to us checking in and the cute little goldfish were waiting for us when we arrived in the room. Although these types of requests aren't that demanding and should be handled seamlessly, I can't tell you how many times my husband and I have requested something prior to our arrival that isn't where it should be and we spend time either trying to track the item(s) down or re-requesting them. It was very refreshing to stay somewhere where the employees seem to have their act together and make it right for the guest...the first time.
The room was quite spacious (although in our room, the tall room, the extra long King bed took up an additional 18 inches which made walking across the room a bit more difficult since there was not much space between the end of the bed and the TV), and beautifully decorated. There was a little sitting area in our room (we were in an Executive King) and a nice sized desk. The bed was very comfy and the TV was amazing. We don't currently own a LCD/Plasma flat screen TV (although my husband really wants one) and after enjoying the one in the room, I don't know why we don't. It was an incredible treat to watch it. We checked out on Super Bowl Sunday and I was very sad I wouldn't get to watch the game on a TV like that!
The bathroom was also nicely decorated and they had really nice L'Occitane toiletries. Housekeeping could have stocked/re-stocked our towel supply a little more readily and consistently but other than that, it was really nice. They also have fun robes in the rooms (ours were a Cheetah print) and they were very comfy. If that type of décor would fit in our house, I think I may even have purchased one!
The restaurant they have on property, 214, was really good. We ate lunch there the first day and we all had fantastic meals and breakfast/brunch on Sunday was also amazing. It appears the bar in the restaurant is quite the hot spot on the weekends. Although we didn't go in those nights, they bar/lounge area seemed to be hopping as we were coming and going each night.
The spa they have on property, Exhale, was amazing. The person I booked our massage appointments with was very knowledgeable and helpful and even though I called two days out to see if I could get four massage appointments scheduled around the same time, she was incredibly accommodating and friendly. The reminder phone call I received the day prior to the appointments was also very professional and courteous. All four of us enjoyed our massages (two of us rated them as 'fantastic') and I have to admit...my massage was the best I've ever had (my massage therapist was Julian). I swear, had we not had plans the next day I probably would have booked another one!
The employees we encountered were all very pleasant and friendly. I never once got the feeling I was interrupting something far more important (which seems to be the norm at some hotels these days) and they always seemed to go out of their way to offer assistance. The concierge gave us an outstanding recommendation one morning for breakfast and the valet attendants were always offering ideas/suggestions for us also. For example, we went to a Mavericks game Saturday night and decided to take a taxi so we wouldn't have to deal with parking. As we were waiting for the taxi, the valet attendant told us about DART and how there was a DART station right across from the hotel and we could pick it up just past the parking lot at the American Airlines Center after the game. We had never used DART before and it was nice to know there was another alternative for our return after the game. We ended up using DART after the game and not only got back to the hotel quicker than in the taxi, it was also cheaper!
I highly recommend Hotel Palomar!
Finally a first-class hotel very close to SMU. It took them a long time, but the property, formerly a rundown mess, has been transformed to a very elegant, Zen-like oasis. We enjoyed the atmosphere from the moment we entered: wood floors, fireplace, chic decor. Our king room was very well appointed, especially with great lighting. Marble entry way and bath, comfortable bed with lots of pillows; big, nice towels. However, we thought the room was a bit small. Ate at the restaurant for dinner. It was filled with trendy-looking locals in the bar. Food and atmosphere were just as elegant and good as the rest of the hotel. Texas Monthly gave the restaurant a good review in the Jan '07 issue. Also enjoyed the nightly wine reception in the lobby. Our only problem was that our room was very warm. We had to run the A/C for the two days we were there, while the outside temperature was in the 30's. We will stay there again, because of the location and we considered it a good value.
I found a special on Travelzoo and booked this place for New Year's Eve. Very nice hotel. The staff was friendly and helpful but not overbearing. The design is great. We went to the hotel's wine reception and enjoyed the champagne. The lobby was modern in design but still very warm and cozy with low lighting and a lit fireplace. The soft music added a nice touch.
I was a bit disappointed when we first opened the door to our room because the first thing I noticed was the view. It was very industrial, and we could see a Public Storage building. However, once I closed the drapes, the room looked great. Very smart design with lots of browns, yellows, and blues. We had the standard room, which was fine. The 32-inch flat-screen TV was certainly big enough for the room. The brown striped bathrobes were pretty cool.
We had dinner at the hotel's restaurant, Central 214, and we were pleasantly surprised at how good the food was and how large the portions were. The service was wonderful.
The hotel is across the street from Mockingbird Station, which includes a Starbucks, an Angelika movie theater and several other restaurants and shops.
The clientele seemed pretty upscale, but people were very friendly at the wine reception. Even on New Year's Eve, it was pretty quiet. We hardly heard anything from our rooms.
Overall, we really enjoyed our stay and loved the design and atmosphere.
I was in Dallas for a wedding and stayed at the Hotel Palomar as it was close to the Doubletree (the wedding party's preferred hotel) and I got a better deal on the Palomar. Let me just say the rest of the wedding party was so jealous!!! Like one of the above posters said, you just feel better walking through the doors. The staff, from the valet/bell guys, to the front desk was superb! They even remembered us (which may not have been a great thing!:) daily. There is a free wine reception at 5pm daily that we were only able to attend twice, but it was great. It was pretty cold in Dallas when we were there, but we still went out by the pool and hung out in the cabanas. The pool was heated, but not hot enough to go into it. We didn't use the restaurant, but we did visit the bar, and it was an older trendy crowd. Mockingbird station with shops is across the street and late night, not much is open for food/drinks. The only bad thing that happened was upon check out, they charged us for 3 days of valet parking at $18 per day, when we had self parked the whole time. They didn't blink and took it off of our bill. Bottom line: I will be going back to Dallas JUST to stay at the Hotel Palomar and shop at nearby Knox road. It was amazing....
Beautiful Hotel - Major Service Issues
I stayed at the Hotel Palomar from Nov. 7 - 9, 2006. The hotel is beautiful, clean, and has wonderful toiletries - L'Occitane.
Then it goes downhill from there...Upon arriving into my room, I was famished! I looked for a room service menu, none to be found, I called down to front desk and they assured me one would be on the way up...well after 1 hour I went downstairs to obtain one myself.
Ordered room service for dinner my first evening (Nov. 7), my glass of wine not delivered.
Filled out the breakfast door hanger and placed it on my door @ 10pm for service the next day @ 7:15am.
It is now 8:05 still no breakfast order, I called down and they said oh I forgot it! Would you still like your breakfast, I said yes...they said I'll get to it as soon as I can; I asked for a more specific time and again stated as soon as I can get to it (coffee, white toast). It arrived now 11/2 hr. late; and was charged for it!
Took a shower both mornings, no hot water!
Hotel states internet service, needed to get help from the support tech, phoned the tech and was on hold 15 minutes before he could even hear my question of help. The next day (Nov. 8) internet was down all-day, I could not complete any work.
Left my room on Nov. 8th @ 8am, came back @ 2pm and still my room wasn't serviced.
Note: hotel does not replenish toiletries on a daily basis, nor is there a shower cap in the bathroom.
To complete my stay my room bill was incorrect and had to wait at the front desk for completion.
Oasis in the Urban Sprawl
I found this hotel as a special deal when combining with flights on Expedia. Boy, am I glad I did. I was in Dallas for a 2 day convention at the Adam's Mark, which was full, as were all the surrounding hotels. What a stroke of luck.
The hotel has only recently opened, and I think the design is top class. The rooms were big and nicely designed - and I always like a big flat screen TV! There is a spa and swimming pool, but unfortunately, I didn't have time to try these.
I did, however, eat at the restaurant, which was superb. I would highly recommend it, even if you are not staying at the hotel. The bar was also very cool, and had a nice buzz even for a Tuesday night.
There is an area across the street with some bars and restaurants if you are looking for some more options. We ate at one of them (sorry, can't remember the name) which was very upscale, but nowhere near as good as the hotel restaurant.
Free high-speed wireless, for those who care.
The only negative, and this really annoyed me...
the first morning we needed to be at the conference by 8am. We were in the lobby and requested a taxi at about 7.35 (it is only about 10 minutes to where we were going). After waiting 20 minutes - for a taxi!!! - I asked for an update, and they said it always took this long in the morning - well thanks for letting us know when we asked them to call the cab. I then enquired if they had a car service, they did, but told us they could only take guests to a location within a 3 mile radius, and we just happened to be going 4 miles away. What a joke, so we ended up waiting 40 minutes for a taxi. This was really poor.
However, overall, it was a great hotel to stay in - the first time I really wished my wife was me just to enjoy being in a classy hotel with her.
What stood out was the way the entire staff made you feel right at home...I couldn't believe it when I found out the hotel had just recently opened with that level of service. Now I'm looking forward to my next trip to Dallas.
What a nice surprise!
I just returned from a wonderful stay at Hotel Palomar. I took my husband there to celebrate his birthday. We arrived and the staff rolled out the red carpet. Check-in was quick and we were given a room upgrade, as well as free drinks and appetizers to enjoy at the hotels restaurant. We were only there for one night to enjoy dinner with friends. When we left for dinner at about 7:30 p.m., we returned to a turned down bed, fresh towels, a chilled bottle of wine and a birthday card for my husband. What a nice surprise! We didn't get to experience the restaurant because we already had reservations somewhere else, but when we returned from dinner we enjoyed drinks, from the hotel restaurant, by the fire place in the well decorated lobby. I will visit Hotel Palomar again very soon.
TripAdvisor Reviews The Highland Dallas
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