The Headland Hotel - Newquay
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Historical Traveler Reviews The Headland Hotel - Newquay
Superb Hotel in many ways
The location is almost perfect but would be less than perfect on a rainy day.
All the cheerful professional staff we encountered were probably the best that we have experienced for a long time (and we travel a lot in 4 / 5star hotels).
What is surprising is how it genuinely manages to work for all types of people ....romantic week-ends, families with young or teenage children.
The fact that it's realatively expensive does help in keeping the whole atmosphere pleasant and relaxed for everyone....unlike Newquay town centre which is a cross between the Wild West and a Mad Max movie.....earings/tatoos/pot bellies and being drunk appears to be obligatory....and dont even think about driving anywhere in the summer...just stay in the Headland hotel and enjoy.
Simply a great hotel
I stayed one night, on business, at the Headland in April and it was excellent. From the moment you enter the drive you know you are staying somewhere special, the grounds are lovely and there is a pitch and put area. The check in staff were pleasant and helpful.
I stayed in a single room that was more than adequate and of a good size. The room was spotless clean and it catered very well for the business traveller I.E. work station with high speed internet access. The room over looked Fistral beach and the view is truly spectacular.
The location of the hotel is possibly one of the best in the south west with amazing views and only a short walk into Newquay. I did not dine in the restaurant but did have breakfast which was good but I would have preferred a plated breakfast as appose to buffet style! But having breakfast over looking the Atlantic Ocean prior to going to work more than compensated for this.
I stay in hotels all over the country every week and this is most definitely one of the better ones. Please do not be put off this hotel by a couple of negative feed backs. In the words of Basil Fawlty what did the guests want? Views of the hanging gardens of Babylon or 100,000 wildebeest prancing majestically over the Masai plains.
A Fabulous Easter Break
We have just returned from a 4 night easter break at the Headland Hotel and had a great time. The location is superb with beautiful views of the waves crashing on the rocks below. The hotel decor was classic, and not tired as a previous reviewer stated, and between our group we stayed in 4 rooms - all decorated to a very high standard. The staff were, on the whole, very friendly, helpful and intent on making our stay comfortable. The restaurant food was excellent. Our only criticism would be the wedding party on the Saturday took over the bar and lounge areas in the evening causing it to be noisy, crowded and had children running about. Overall our stay was a good one, and I will definately return.
Location - and that is about it!
We visited the hotel in Oct. Like mentioned in other reviews before, the room was a mess, the curtains were dirty, two towels had nasty stains on them and the toilet was obviously not flushed since the previous guest left. We had booked a top price range room with sea view. In fact the windows were misty and all we saw was the beach. The so called 'management' told us later that this was a 'side sea-view' (never heard of this category before - anyway we paid the highest price for it). After complaining about the conditions of our accomodation, the reception staff and the mangement came across not very helpful at all and surprisingly cocky. It definitely spoiled our holiday staying there, all there is ... location. I cannot recommend this place.
We visited the Headland Hotel in September 2003 for a long birthday weekend. I was so disappointed with the stay that I still feel very strongly about it to this day. Whilst the location and views from this hotel are superb the overall experience was not at all what I had expected. Upon arrival we were directed to the staff lift next to the kitchen as the main lift was not working. This lift was very small and dirty and not a particularly good first impression for visitors (we were not offered the option of using the stairs and a porter which would have been far better). When we got into our room we found it very musty and dirty with broken net curtains and thick dust on all the furniture. The door to the room was also damaged and it looked as thought the lock had been smashed off at one point. We decided to pay to be upgraded to the next room type but unfortunately this still wasn't much better. The windows were running with condensation, the carpet didn't even reach the edge of the rooms and it just felt generally grubby. On a positive note we did enjoy a nice meal in the restaurant on one evening (fish pie) but unfortunately the next night I came down with food poisoning. The swimming pool was also very disappointing with only one changing room to be shared between both men and women (and not even a sign on the door warning you of that). I am not a prude but I didn't really want to see a naked 50 year old man when I walked in to get changed. The pool itself was also very dirty with a rim of dirt running around the edge of it which came off if you touched it. Overall I would not recommend using this hotel unless you stay in one of the refurbished rooms and get it at a very good price. As it stands, it is very over priced and I have stayed in better Bed and Breakfasts at £30 a night where as this cost several hundreds. I did make the management aware of these issues both verbally and in writing but have never received a response. Very disappointing.
Maybe a good 3 star
I have just come back from staying three nights at this 4 star hotel. The views were outstanding, and the staff were very friendly. But! Our room was serviced once within our time there, the food was awful (please note we were there on business and had conference food), and general 'tattyness' was noted. The location was perfect though, absolutely lovely, so I would stay there again, just needs an extra little touch I would say.
Practically Perfect in Every Way
My husband and I have visited the Headland Hotel on a number of occasions, my parents visit at least once a year too. The service we have received on each occasion has not only been professional and efficient but also friendly and caring, for example on our last visit my husband had ordered some flowers for me through the hotel, the staff member he had dealt with actually went out of her way to find me to check that I was happy with the flowers she had arranged! The bedrooms are of exceptionally high standard with fantastic views and these standards are maintained throughout the hotel. The food is of fantastic quality and the breakfast is something else!
For the reviewer who would rather stay at the Atlantic, beware! We stayed there a number of times too (including on our honeymoon) but stopped after my husband got food poisoning from some chicken which was not properly cooked.
I would recommend the Headland Hotel to anybody looking for a break in a stunning location and am counting the days until my next visit.
Romantic and restful
In fairness we only stayed at the Headland for one night as part of a Valentine's day package but we still had a wonderful time. Staff on arrival at reception were efficient and friendly as was every other member of staff we encountered - even the domestic staff we just happened to pass in the hallways. I have stayed at hotels before where the staff could not be faulted for efficiency but here it genuinely felt as though they cared about our stay. The room had a amazing view, matched only by the view from the bathroom! Champagne and roses in the room, access to the pool and sauna, walks along the beach at fistral to watch the surf, drinks in the bar looking out at the lights reflected in the sea, a near perfect dinner in the restaurant followed by a few more drinks in the bar....and dancing in the ballroom for those with the energy. Only to wake the next day, indulge in an overwhelming choice of breakfast foods and start all over again. We had to check out of our room by eleven (later than I expected) but it was made clear that we were welcome to use the rest of the facilities for the rest of the day if we so wished. Bliss.
Call this a hotel?
what a shambles!!! staff were rude from the start ,after i asked to move rooms because the one i paid for was small and dark and the one i was told i would be getting would be large, airey with a lovely view...huh! i was told that i couldnt move rooms unless i paid more money and that everyone else was happy!! i am not the sort of person to "go with the flow" so i told them where to go and where i was going to go.... The Atlantic Hotel which is what i call a Hotel, enough said!!!
A perfect break
This is a family run hotel combining the benefits of a personal touch with friendly, professional and efficient staff. It is perfect for total relaxation, is just yards from the beach and good surfing conditions. It is rich with history, having retained a traditional structural feel (it is just over 100 years old) whilst expensive and extensive refurbishments add comfort to period feel.
Standards are high without being fussy, staff are pleased to assist and it is a pleasure to be there. I first visited in 1983 and have never tired of returning since. I recommend it highly.
TripAdvisor Reviews The Headland Hotel - Newquay
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