The Grand Mayan Acapulco
How has this hotel rated in the past?
Historical Traveler Reviews The Grand Mayan Acapulco
We read all of the reviews and were very concerned about our stay in Acapulco. The reading all of the reviews really did help me with knowing what to look for... we ended up worried for nothing.
The Grand Mayan was absolutely beautiful, one of the nicest places we have ever been to. We had a 10th floor ocean view room that was spectacular. The staff was very helpful and very pleasant. We were not real fond of the city of Acapulco; it is very large and not so clean. The cliff divers are worth a visit as are the many historical sites. The pool is large but part of it is closed for construction and the train is still not running. The restaurants are nice, but not much of a variety and a little pricey.
We were referred to the cab driver known as 'Ismael Silva" by another at this site sorry to say we trusted the referral and ended up very disappointed. Ismael lied to us and over charged us for the airport/Walmart trip as well as the tour.
For sure I would go back to the Grand Mayan for a visit. But as an RCI member I cannot do that for another 4 years.
It was just beautiful!!
We too read all of the reviews and were very concerned about our stay in Acapulco. Although I think that reading all of the reviews really helped me with the "do's and don't's", I really worried for nothing.
Our trip was a family trip consisting of my husband, my daughter (17), my son (15) and myself. Because my daughter is the only one that speaks spanish (just enough to get by), we were concerned about dealing with the taxi drivers upon arrival so I arranged to use the hotel shuttle service. Boy, was that a great choice. We got off the plane, quickly went through the customs line, grabbed our luggage and walked through the door to find our driver. He and three other men quickly grabbed our luggage, put us in shuttle and off we went with a driver and another staff member who explained the check in process and told us about the hotel.
The drive to the hotel is about 5 minutes. We were escorted through the check in process and the timeshare offer which we declined with no problem. We purchased the breakfast buffet for all of us which is a deal and off we were to our room. I swear that it was 30 minutes from the time we got off the plane to the time we walked in our room.
Just walking in the resort just takes your breathe away. It is truly beautiful and immaculate. The rooms were clean, roomy and comfortable, however, that bed is really hard.
We found the pools to be very fun and relaxing. We painted pottery and bought beaded jewelry (cheaper than the flee market). The waitstaff there is very friendly and helpful, especially, Juan Carlos. We brought down a few beers every day and purchased the special occasionally and didn't have a problem. The specials are really a good deal and are tasty. They also have a happy hour by the pools everyday.
We went to the waterpark, but it is really for smaller children, although, my husband and I liked the lazy river. At $12 it might be a bit overpriced.
The beach was great and the sunset was the prettiest site I have ever seen. We didn't have a problem finding a place to sit. The sea is very rough, though, so be careful - red flags the entire time.
My husband really enjoyed the turtle release that they do. They dig up eggs and keep them until they hatch and once a week they release thousands of sea turtles on the beach and you can watch them run to the sea.
We did the city tour through the hotel and really enjoyed it. Because we were really there to rest and relax we didn't venture out more than that except to go to Walmart ($5 each way by cab). Go there and stock up on beer, water, food, etc..
We usually ate at the hotel in one of the restaurants or room service, which surprisingly was very good and cheaper than the restaurants.
They didn't have the Tequila party they advertise on the website, but they did set up a beach party one night which was fun and tried to have various activities during the day. We went to Mondo one night (fun but very expensive) while our son played in the game room and our daughter went online in the internet cafe.
The night before we left we closed our account and found that our bill was right on the money. The hotel checked our flight times for us and arranged for the shuttle to take us to the airport.
I really can't say enough about the hotel, it's staff and accomodations. We truly felt pampered and relaxed. I was so sad to leave and would definitely go back!!
The Grand Mayan was absolutely beautiful. We had a 9th floor oceanview room and the view was spectacular as was the clean room. The staff was very helpful and very courteous. The water park was great for kids and adults as well. We really enjoyed the lazy river. If you are staying at the Mayan Palace and looking for a cab driver, I highly recommend Charley. He took us around the whole week and took us on a tour of Acapulco. His english is very good and he is very personable. The front desk will have his info. If not, please feel free to email me at firstname.lastname@example.org and I will be happy to give you his email address or phone number.
I would highly recommend this resort to anyone. The timeshare presentation was a little lengthy but well worth the 15% discount.
Very Nice Timeshare
Having read several of the other reviews, I decided to write my opinion of the Mayan. It is true there are two Mayans, the Grand and the Mayan. The Grand is one of the nicest, cleanest and well equiped room I have ever stayed in. I found the entire staff friendly and very helpful. We did an RCI trade and are not owners at the Mayan, they did ask if we wanted a tour (aka: sales pitch) we declined and they never asked again.
We were not real fond of the city of Acapulco, it is very large and has a great deal of traffic. The cliff divers are worth a visit as are the many historical sites.
There are several different taxi's and varying prices. The hotel has the blue/white taxi's that are ok to use, just not as nice as the yellow/white ones. The yellow/white are newer and cheaper, they can't park on the Mayan property so they wait just outside the gates. They will negotiate prices for any tour you may wish to take.
We met one of the sales people, Mac, who took us to Barra Viejo, a small fishing village south of the Mayan. You will find some of the best fish anywhere in the area to eat there. It is not in a fancy restaurant, it is under a straw roof hut with sand floors. Don't let the dogs, pigs and burros bother you, they just run by your table from time to time. Well worth the experience!!! Terry Thomas, Vacaville, Ca. email@example.com
Grand Mayan, Beautiful Resort, but not perfect
We arrived at the Mayan Palace,agreed to the timeshare presentation,and were upgraded to the Grand Mayan. We were assigned a room on the 1st floor,the door to the balcony was open. That room was awful! It smelled strongly of mildew, the bed and sheets were damp & we asked for a mattress change. They changed the mattress, but it just got worse. We asked for a room change & expected management to come & check the room but they didn't.We saw mold growing on the pictures in the room! We were finally given a new room on Monday morning. They put us on the 3rd floor & that room was fine. There was a slight smell of mildew all week, but not unbearable.The rooms have beautiful fixtures:marble floors,granite counters,nice sinks. When in good repair, the rooms are great. We faced the street,oceanview rooms are for owners only.The timeshare presentation was booring and the salesman was agressive. It lasted about 2 hrs. The grounds of the resort are fabulous. The pool is large but part of it is closed for construction.The train is still not running. The restaurants are nice, but very little variety. Club sandwiches are good. Seafood dinners are great. The staff is very nice & will try to please you. Also, the beds are quite firm, I kind of liked them that way. Even though we had a bad experience to start with, I still will give the Mayan Palace/Grand Mayan an above average rating.Probably would not go back because I would rather be closer to the main part of Acapulco.If you go & have problems, advocate for yourself. I'm glad we didn't stay at the Mayan Palace, it is nowhere near the quality of the Grand Mayan. We also had fair tv reception, CNN international, Fox news,HBO,Cinemax & a few old tv shows like friends. I think that better tv reception is on the higher floors.
We went to the Grand Mayan with my husband's brother, his wife and my 17-year old niece and her friend! Although construction was evident, it was not really any type of noise issue for us! We did upgrade from the Mayan Palace to the Grand Mayan by agreeing to that 4 hour timeshare presentation- and for me the plunge pool on the balcony, and the spacious and tastefully decorated two-room suite and eventual 15% discount of food and beverages was worth it! But, a word of warning - do not attend your presentation with 'Johnny' unless you are prepared to be insuted and patronized by an extremely chauvanistic man from Canada! The club sandwiches at the pool were good (i know club sandwiches in mexico sound a little odd to rave about)and we enjoyed the 2-for-1 drink specials especially when served by the very friendly Marian poolside! We were referred to the cab driver known as 'Ismael Silva" by another at this site and trusted the referral- much to our dismay! Ismael lied to us and over charged us- even telling us a restaurant was closed when it was not to take us to his choice where it looked like a kickback was going down...Eventaully we had Henri (with blue and white cabs outside the front of hotel)drive us and were pleased with his demeanor and service.. ALso, have all your receipts ready when checking out the night before you leave and make sure that you do get your 15% off (if warranted)- this took us about 3 tries. Also we really enjoyed the relaxing pottery painting down at the beach- made reasonable souvenirs for everyone while looking at the ocean!
Grand Mayan Resort (Mayan Palace)
My wife and I just returned from Acapulco and we stayed at the Grand Mayan Resort, one of the best resorts we have ever stayed at. This resort has one of the largest swimming pools in Latin America, nice beachfront access, 4 restaurants and a golf course. We were originally booked at the Mayan Palace which is part of the same resort but we were upgraded to the Grand Mayan by signing up for a timeshare presentation, we also received a 15% discount on all food and activities booked at the resort, and received a free breakfust during the timeshare presentation. After reading some reviews about the timeshare presentation I was hesitant but I am sure glad we did this because the Grand Mayan is a much better place to stay it. Full kitchen, own private pool in each room, and just much nicer. The timeshare presentation will last about 3-4 hours not the 90 minutes as promised when you signup. Here are my thoughts about the presentation itself, we treated our sales rep courteously and professionally and he responded in the same fashion. We talked with another couple who were already staying at the Grand Mayan and wanted the 15% discount, they told the sales rep in the first minute that they were were not going to buy and just wanted the 15% discount. They said the rep and manager gave them a hard time, what do you expect ? Thats almost like stealing, your getting 15%. This is a job for these people, let them doing their presentation, ask questions, my wife and I took the opportunity to learn about the resort and ask about Acapulco in general and at the end we just stayed no. After saying no to the sales rep you are then turned over to the manager who then asks how you were treated etc and just say no again. The breakfast buffet is definitely worth it but it will run about $16.00 a day for one adult, you can buy a 7day discounted pass to the buffet and save money but here is the catch, they only sell these passes on Friday, Saturday, and Sunday. I also recommend going to Walmart on the first day as others to get bottled water, drinks, and other snacks. Will cost about $10.00 roundtrip for a taxi. The bars on the resorts have 2 for1 drinks at different times between 3-6pm but the Water Park grill and bar has a special 2for1 drink each day which lasts the entire day. We ate at 3 local restaurants, our favorite was the Linda Vista restaurant, great view, make sure Margarito is working and order a Spanish coffee after dinner, then sit back and enjoy the show. We also ate at the LasBrisas Hotel restaurant food was ok, the view was absolutely incredible, definitely worth the trip here maybe just for drinks. The restaurant does not allow shorts but the bar does. These restaurants are approximately 15-20 mintues from the resort by taxi, we were very fortunate to meet our taxi driver Sebastian Hernandez on the second day after we arrived, he was our taxi driver all week, we even rented him one day, to take us all over Acalpulco to go to the market, shopping, cliff divers, visit the Cathedrals and Mexican fiesta. Sebastian spoke very good English, had very good rates, and the main thing had Air Conditioning that worked. Our first two cab rides, airport and Walmart, we rode in Cabs where the AC did not work. 90plus degrees with humidity ouch. Anyways, if you are interested in talking with Sebastian send me an email and I will send you his contact info since email addresses and phone numbers are not allowed in reviews. Also, if you have any questions about Acapulco send me an email.
The Grand Mayan is More Than Grand!!!!
My husband, brother inlaw & wife and I stayed at the Grand Mayan the End of April. The resort was beautiful. Everything was well groomed,immacculately!!! Everyone was very nice.
When we 1st arrived at the airport on Saturday,we didn't prearrange transportation to resort. We bargained for transportation! I love bagaining,so transportation was $5.00 for all 4 of us. I recomend bargaining because the airport is only 5 minutes from the Grand Mayan.
Upon arriving to the Grand Mayan, we arrived thru the Main gate of the resort, which allows you to take in the beauty of the resort ! The enrty way to the front desk is absolutely breath taking!! The beautiful entry is nothing you will expect!!! The column, the pond, the lounge sofas, the whole scene is right out of a romance novel.
2nd we were welcome with a Mayan friut drink ,due to the warmth of the area, it is all open! Check-in was quite lengthly, over 30 minutes. Then we were told we were invited to a RCI receptions,either breakfast or lunch and they would give us gifts and a resort discount! This was their timeshare prestation! This was the only annoying time at the resort. The waiting in line at check-in and being herdled to sign up for (RCI reception)!
We signed up for the breakfast receptions, it was very nice !!! ,The salerep was not pushy,bu t of course it was longer than 90 min. But once we were finished, no one approached, again. We got our gift and resort discount!!
As for the rest of the time, Our stay was wonderful !! The 2 bedroom suite was perect for the four of us!! The MBR has King size bed w/ jaccuzi in the bedroom. A nice shower area for 2, double vanities sinks and a safe in closet. The other bebroom had 2 queensize beds another jaccuzi in that room. Then in between each bedrooms was the livingroom, with 2 sofa beds. Each room had their own TV and individual room air conditioning controls. Wait ! I'm not finished, yet ! To add to all of this, the unit had it's own dipping pool on the balcony!! Everyday, the maids came in to clean the room twice a day, the evening was to turn down our beds and leave us chocolate! They would do sculptures of our towels and toilet paper. Not to mention close our drapes and dim our bedroom lights.
Is this place unbelievable or What?
We toured Acapulco, had a wonder ful spot to see the cliff divers, right in front row at the restaurant, we were taken By our taxi drive Juan! He got us the best seats there, plus he showed us the rest of Acapulco. We saw the Fort, Las Braises,the Silver Mine ,and he took us on a little tour of the 2nd Bay of ACA. Just beautiful!!!! To top everything off, Juan decided to treat to his favorite, restaurant. There we ate fresh fish and shrimp ( Deep fried ) with freshly made flour tortias!! We watch the local consume turtle soup and iguana. It is supposed to be illegal to eat them in Mexico, But whatever!!!
By Wednesday, we decide to rest and hang around the resort. We enjoyed the water parks lazy river, and paddleboating! The Waterpark was $12.00 for each adult per day, not too, bad seeing as we didn't have to leave the resort. Thursday, our energy was back, we decide to do alittle 4-wheeling on the beach!! The race was on!! And just one more thing, We brought the 7 breakfasts at the discount from the Bakal Rest,and we went to Wal-mart to get food for lunch and dinner. We ate the Rumba Cafe at Mayan Sea Garden on Thurday Nite,the food was good. There is also, alittle market by the Sea Garden, it is alittle pricey,just like a VP or Conveniant Store.
I could go on and on about this place, I recommend going you'll absolutely love it!! I can't wait to return!!! You must see it for yourself!!!
Great family resort
My daughter and I spent eight days and seven nights at the Grand Mayan Resort from June 24, 2005 to July 1,2005 and it was one of the best trips we have taken so far.
After agreeing to take a 90minute sales tour we were upgraded from the Mayan Palace to the Grand Mayan. Although the tour lasted three hours instead of the advertised 90minutes it was time well spent. We used the sales tour to help us to familarize ourselves with the sprawling resort.
The one bedroom with kitchenette suite that we stayed in was very comfortable with a enormous terrace with a private wading pool. My 13 year old spent lots of time in the wading pool (early in the morning and late at night). The food at the resort was quite good. With the tour we were entitled to a 15% discount on food and beverage purchases (execpt for happy hour). Although it was rainy season, (it rained almost every day) the rain usually only lasted for a few minutes and the afternoons were filled with sunbathers and lots of pool activities.
Although I didn't get to visit the spa, I was told by several others that it was absolutely worth the money (about $800 pesos). We visited La Perla resturant (food was ok but the view was great) where we got to watch the cliff diver show, afterwards the divers come around and sign an autograph book that we bought (at the resturant $80 pesos). We hired a driver, who took us on a tour around town. The blue cars are on site and the yellow cars are just beyond the gate. They cost about the same, but the yellow cars were nicer ( the air conditioning in the car I picked was busted. For about $70 american dollars, the driver was our personal tour guide for about four hours. I was really tired after about three hours.
The staff was very friendly and we were confronted by only a couple of peddlers on the beach (all the beaches are public). The horses looked pretty run down they were out in the sun all day. The pools were beautiful and warm.
There was a lot of construction going on and they only time I was bothered by it was when I was trying to nap at the pool.
I was on a budget, and managed to bring a few bucks home and still had a great time.
Walmart is the place to go to buy whatever you need, but make sure to bring your passport if your spending travels checks.
Overall the resort was above average. If you decide to visit with your family you will find it comfortable and relaxing and the kids will have plenty to do. If you are visiting as a couple or solo, you'll need to spend the $15 one way to one of the many clubs off site.
Mostly relax and have a great time in the Mexican sun.
Grand Mayan, a nice property yet slightly generic
My husband and I traded his father's timeshare in Mazatlan for the Grand Mayan in Acapulco for our two- week honeymoon. As most people have said, the grounds and rooms are well-kept and the pools are beautiful.
We had a hotel room reserved for the first week and a suite for the second week. We tried to upgrade to a suite for the first week months before we tok the trip and were told that we would have to wait until we arrived to make a change. Upon arrival, we made our request to no avail. Each front desk staff person told us a different story and to "come back to ask the manager tomorrow" about switching to a suite. Finally, after being told there were no suites available by countless clueless front desk people, we spoke with a different manager and received an ocean front suite. It was great!
We're from Boston and used to paying $7-12 per drink, but were amazed that the resort charged that much. 2 for 1 prices are the pool and "The Bar" were well worth it. Biggest tip to you is to take a taxi to the new Walmart, buy some beer for $3 and perhaps some rum ($7!) and coconut milk for pina coladas using the blender in the suite!
I would not recommend this hotel if you are looking to be in a central location. We were lucky to find an honest and friendly cab driver, yet still paid $15 each way to go into Acapulco for dinner. That amount of money added up. I don't care how beautiful it is if it is not near anything other than the airport! On the other hand, downtown Acapulco is busy, stinky and shabby, so you don't want to be there either.
I was so excited to travel to Mexcio for authentic food, especially seafood in Acapulco. The Grand Mayan and Mayan Palace restaurants were WOEFULLY generic. Although the food was decent by American generic food standards (think hamburger and club sandwich), there was no real authentic quality cuisine. Additionally, every restaurant from Cafe Del Lago to Tumtah to room service had the SAME items or nearly the same items on their menus. That is unacceptable for this type of resort. Get some originality, please!
I agree with another person that there was a lot of construction going on, which made it noisy and shut off some portions of the property. I am glad as a patron that they are caring for the property yet upset that we were not notified that all of this construction would be going on, especially that near our room. It is misleading.
Overall, most places that were recommended to us seemed clean and safe. I did have a bit of illness consistently through the week and for a week after I got home, but nothing that kept me from enjoying the two weeks with a few urgent bathroom stops.
Here are some restaurants that were good:
Linda Vista: very nice staff, nightly music and overlooks the bay
El Amigo Miguel: amazing seafood near the beach
El Zorrito: great authentic food (red snapper, etc.)
El Cabrito: good authentic food and amazing pina coladas!
TripAdvisor Reviews The Grand Mayan Acapulco
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