The Fairfax At Embassy Row, A Starwood Luxury Collection Hotel
How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Wireless internet connection in room (surcharge)
- Room service
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TravelPod Member ReviewsThe Fairfax At Embassy Row, A Starwood Luxury Collection Hotel Washington DC
Old fashioned elegance reminiscent of the gilded age , the Fairfax makes you feel special. It's a great location in Dupont Circle close to many important sights. The staff was very friendly and the bed was comfortable.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Fairfax At Embassy Row, A Starwood Luxury Collection Hotel Washington DC
No complaints here.
I stayed at the Westin Embassy Row from April 3-6, 2004. The location of the Westin Embassy Row is very convenient to the Dupont Circle Metro Station. From there, the entire city (with the exception of Georgetown) is at your fingertips. There was no need to take a cab from Reagan National Airport when it was so easy to take a $1.20 Metro ride. The room was very well appointed, and much more than I had expected. I stayed in a king room, and the bed alone was well worth it. If you have never stayed at a Westin, you should try it at least once. The dual-alarm clock had been reviewed here as "confusing", but I had no trouble setting it (also the time change from daylight savings time).
It did not go off at 5:00 AM every morning. Even if I had just left it unplugged, the wake-up calls I requested was very prompt. I had little interaction with the staff, but they were always attentive, and helpful. Even though there was a large wedding in progress when I arrived, I didn't feel like they were ignoring the other guests of the hotel. The doormen weren't the most talkative in the world, but that wasn't a problem for me. When I did need a cab, there was never more than a 2 minute wait. The mini-bar was pricey, but with the proximity of a Starbucks and a 24-hour Rite Aid, there was no need to binge. I don't know if all rooms had the same equipment, but my room had 2 safes, 2 hair dryers, and 3 phones, as well as a high-speed internet connection. My view wasn't spectacular (windows faced another wing of the hotel) but I heard very little street or airport noise. Most importantly, I always felt safe walking in the area of the hotel, even at night.
Great location, average service
Enjoyed a weekend stay in D.C. for the start of the Cherry Blossom Festival and chose the Westin Hotel Embassy Row entirely because of the beds. If you've never stayed at a Westin, start now, the beds envelope you to the point that you don't ever want to rise again...it is indeed heavenly. The location of the hotel is excellent, across from the Phillips Collection, less than a block from DuPont Circle in a safe and clean semi-residential neighborhood. Overall, it was a pleasant enough hotel stay although I opted out of the overly priced hotel food in lieu of the many ethnic restaurants. I have only three complaints: the entire reservation process before arriving at the hotel took no less than six phone calls. Apparently it is impossible to speak to anyone at the hotel anymore to make a reservation. Your toll call is transferred to a toll-free call center somewhere in the heartland and answered by someone who has never set foot in D.C. let alone this hotel. But somehow they want me to buy that they are knowledgable about the hotel.
What gives? Nevertheless I plodded through many people in sales, at the front desk and even management before I could get local help. It was frustrating to say the least. The second complaint was the mysterious and perplexing alarm clock. It went off every morning at 5:15am no matter what adjustment I made. (I noticed another tripadvisor respondent had the same baffling concern.) Lastly, I forgot my cell phone in the car and had a very difficult time getting the "service express" gal to understand my request. For $28.00 per day valet parking they should have brought the car to my room! Nevertheless, I gave up, went downstairs, tipped the valet five bucks and ask him to go get it for me. Instead he took me into the bowels of the hotel to retrieve it myself. It was an odd experience to say the least. Also, waited about 20 minutes for valet to bring the car at check out. They did however bring several cars to which there were no claimaints. Still I enjoyed my stay in this former Ritz-Carlton property that does show signs of wear and tear, and have come to realize that it must be really hard to hire good help in the hotel industry these days.
Nice site--iffy service
Nice room in a great site--Dupont Circle is my favorite of places. They messed up the reservation which I made online and then the charges at checkout. Had I not had a copy of the reservation I would have been in trouble. When I complained online, the manager got back to me promptly and fixed the computer glitch. But I had to pay the long distance fee to call him back . He said if we were ever there again to call him and he would " do something". Wonder what? :)
Needs some improvements
I checked out of this Westin yesterday morning after a four-night Priceline stay. My boyfriend, a Starwood platinum member (we stayed under my name) who has millions of points on various airlines and hotel programs was immediately unimpressed. Here's why: We pulled up in his car; a guy came out to help with the bags. He took two, I took two and my beau took two. I gave the fellow a $5 and asked for three dollars back. He pulled some bills out of his pocket (none appeared to be ones) and looked at me. I reiterated my request; he sighed; and lo and behold he had a pile of ones, of which he gave me three. At the front desk I learned that parking is now $28 a day. Highspeed internet access is $10 per day. We went to our room (small , facing another building's wall, but perfectly nice otherwise); when I tried to open up the second closet door it wouldn't open; it was locked. I called the front desk.
Someone came in and explained that an air conditioner was in the closet. It was a good thing my beau wasn't on a biz trip (I was) because the remaining closet space was very small (and occupied by the room safe as well as two luggage racks). One evening we asked for turndown service (we'd rumpled the bed in the afternoon) as we went out for dinner. Sure, there's time the front desk said. We came back 1.5 hours later and the bed had not been made. When my beau left early (after two nights) to drive back to NYC he told the front desk and the parking attendant that he would not be coming back with the car, but that I was going to be at the hotel another two nights. "They're going to try and charge you for a third parking day even though the car was here less than 24 hours," he warned me. Sure enough, I had to ask to have the charge removed. Also, in the morning when I walked to the elevators on my floor, two maids were often hanging out with their carts in the lounge there. They were very friendly, but this is not what you expect from a Westin. The fellows who manned the front door of the hotel, well, it was hit or miss if they opened the door for you. I struggled with four bags in the lobby as I waited for them to open the door (both doormen were outside chatting) yesterday a.m. Luckily, a hotel guest was coming in from the outside and the doormen opened the door for him. That's when they saw me struggling. Also, I wanted to express checkout on the television the evening before my depature, but I couldn't because the bill was incorrect. I called downstairs and the person there told me to "come down now and we will go over it withyou." I was in my pjs, I explained, and just wanted him to fix the bill. He said he would look at it. Never heard back from him. I called again.
Was put on hold for five minutes. Gave up. Called again tenminutes later. Oh yes, your bill was wrong and we've fixed it. Great,I thought, I'll express check out on the television. But the bill on the television was still the wrong one. Next morning, I wake up and a correct bill is by my door. I go down to check out. Another thing, the hotel alarm clock had no instructions and I was awakened at 7:00 a.m.
two mornings in a row. I called down and asked the someone disable the alarm while I went out. Four hours later, the alarm was not disabled. I called down to the front desk again, and they sent someone up.
Shouldn't have to ask twice. Now, on the positive side, this is a great location right near the Dupont Circle metro stop. It's a great walking neighborhood and right near Kramer's Books. The gym is small, but it's got enough good equipment and a variety to satisfy most people. The Service Express phone line of the hotel worked wonders with room service. I wanted pasta w/tomato sauce (not on the menu) and they got it for me. I wanted to sub fruit or salad for the fries that came with my burger; they said I'd be charged more; I said forget it. Next thing you know I get a burger with fruit salad at no extra charge. Such service meant that the next night, instead of going out for dinner, I stayed in and watched a movie. My beau wanted just a cup of coffee for the road when he left Monday morning. The fellow in the restaurant started to seat him and said my beau had to buy the $12.95 continental breakfast. My beau offered to pay a $1.95 for a cup of coffee to go as there is a Starbucks right around the corner. The fellow gave him the coffee for free. Now, those were nice gestures, the kind that make you want to go back to a place whether you get it on Priceline or not. I think the manager needs to walk her property more often.
I am a Starwood Platinum member, having stayed at more than 40 different W, Westin and Sheraton hotels within the last one year alone.
BY FAR this is the finest Westin in North America. The rooms are decent enough, high ceilings, antiques. The staff, however, is what makes this place the best! Always, always, always accomodating...do not miss it.
The restaurant isnt bad either, great Salmon...be sure to try the seafood martini. Great neighborhood too, about 3/4 mile walk downhill to the Lincoln Memorial. Nice small but well-equipped gym too. Enjoy!!!
Class, elegance and privacy at Embassy Row
What an elegant, lovely hotel! It is superb in all ways. The rooms are spacious, with high ceilings, luxury fabrics, and that oh so heavenly bed. The bar (with a great light menu) is a great place to meet friends. My favorite DC hotel by far.
Charming Hotel, Spacious rooms, attentive staff. However houskeeping did not always replenish soap, shampoo, ect.. Location is good except, you do have to cab it everywere. Altough our room had no view to speak of, the room was quiet, and and we enjoyed our stay
Charm and a great neighborhood.
While renovating our house, we stayed at the nearby Westin Embassy Row for nearly a year. We highly recommend it.
The neighborhood is quiet and elegant with charming homes, embassies, and many of DC's best restaurants. The Metro Red Line is just a couple of blocks away, but you're also within easy walking distance to Georgetown, Dupont, Adams Morgan, K Street, the Kennedy Center and more.
The hotel staff is incredible. Yes, the rooms are a bit "old style," but they fit with the character of the city and the neighborhood.
They're large and comfortable and unless you're completely hooked on modern decor, you'll be very happy.
In sum, the Westin Embassy Row is charming, in a great neighborhood, with a wonderful staff. You'll really get a flavor of living in DC.
Great stay at the Westin!
stayed at the Westin Embassy Row over the weekend of Aug.16th and had a great stay. The location is great- quiet, residential area, but only steps away from busy Dupont Circle and the Metro. The staff was friendly and accomodating. We stayed in a 2-room Embassy Suite which was very large and comfortable. Great bed (as always with Westin) and amenities. Decor is a bit stuffy and Old English style (antique furnishings, intricate moldings and carpeting) which is fine with me, although I generally prefer more modern decor. All in all, a great value and location with more than adequate accomodations. Would recommend!
Westin on Embassy Row, D.C.
Was in Washington D.C. for the 4th. Great experience, but heat and humidity was crippling. If you go in the summer, plan to spend time in the Smithsonian or other musuems during the day. The Westin on Embassy Row was the lap of luxury. The individual room cost was high but we bought it as part of our Alaska Airline package vacation so was reasonable and quite a treat. We used the metro to get around town. Once we figured it out, it was fun and cheap.
TripAdvisor Reviews The Fairfax At Embassy Row, A Starwood Luxury Collection Hotel Washington DC
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