The Emily Morgan San Antonio - A DoubleTree By Hilton Hotel
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Breakfast Available
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Historical Traveler Reviews The Emily Morgan San Antonio - A DoubleTree By Hilton Hotel
Awesome Business Hotel!!
I travel to San Antonio for business every six weeks. I tried and loved the Emily Morgan Hotel! The location is great, I walked the one block to the Riverwalk. The room is large, and the staff was great. I am glad I booked on the web, and will come back!
Loved the room
My experience at Emily Morgan was just above average. The staff, the afternoon we got there was very polite, the staff that evening weren't; but for the most part the hotel was very pleasant. The room service was a little pricey but no differant than any other hotel. I truly enjoyed the relaxing tub and that oh so comfortable king size bed. It was walking distance from practically everything, including the Alamo, the Riverwalk, the mall, The tower of the Americas, Ripley's, and more. I loved it. Definetly the place to stay in San Antonio. The food was so, so. The breakfast with the pastries was more than awesome. Well if you choose this hotel I hope you love your stay as well.
What an amazing experience!! The hotel is brand new, they have Starbucks in the room, I could not believe how lucky my wife and I got. We found the room through the website and it was a great buy. The restaurant was everything we wanted and room service is 24 hours a day. It was raining when we went so we stayed inside and ate and went to the workout room and pool. The jacuzzi bathtubs are a perfect size and the window even opened so you can look at the city at night while you are in the tub. They even brough us candles so we could light them around the jacuzzi!! What a great anniversary!
Pathetic service and staff
I stayed in this hotel 4 days/3 nights in May 2002. Luckily it was for a conference and I didn't have to pay a thing. First of all, they wouldn't give me a key to the room despite having called up to my roommates to confirm my identity. Second, we requested a rollaway bed which was delivered only after making 2 phone calls. Third, I woke up especially early the next morning to work out in the gym and went down to the front desk to ask what floor it was on. The person told me, but only to have me go up and find that it was closed due to renovation. No word from the front desk person, no sign, nothing. I can't imagine a hotel employee having a guest ask them that and just assume they wanted to go look at the gym.
Anyway, service was extremely disappointing. The hotel bill couldn't even be separated properly. It was embarassing to see such a wanna-be contemporary hotel not even give basic services.
Postive notes only were that the room was decent. The toiletries are from Aveda which is nice to grab, but other than that, no fancy surroundings can make up for horrible service.
I have stayed at the Emily Morgan several times for business travel. The room was large, comfortable, and the service from the staff first rate. I Sometimes stayed on the Riverwalk, but the hotels lack the charm of the Emily Morgan. I highly reccomend it.
A little jewel
I recently stayed for 2 nights at the Emily Morgan. i had booked a room online at a very reasonable rate. The hotel is an absolute gem, an Art Deco darling occupying a pie wedge of property next to the Alamo. The room was exquisite, the bed and bedding supremely comfortable. I had a gorgeous view of San Antonio and the Alamo grounds.
The hotel staff were courteous and pleasant. The hotel is easy to navigate and seems to have decorative/architectural surprises around every corner. I enjoyed my stay and recommend the hotel without reservation.
sucks!!! bad food, old sheets, terrible service
motel 6 service for westin prices
Emily Morgan Highly Overpriced
NOTE: The hotel was going through renovations while we were there. We made our reservations online with lodging.com at $167 per night...
We arrived at Emily Morgan and dropped off our car with the valet. We were checking in a little early (1pm), so our room wasn't available yet. We checked in our bags and got our claim tickets for the bags and went to the riverwalk for lunch.
After eating, we came back and was sent up to our room. We arrived finding our room door propped open with a towel and drying putty on the door. We shut the door and walked in. We both said, almost at the same time, "This is a $167 a night room?!?!?!" We had called both the Emily Morgan hotel and Lodging.com and they both confirmed that we were to have a jacuzzi in the room (thus, I thought, the $167 a night rate). Nope, it was a jacuzzi bathtub. We were to have 2 beds, and we only had one. The room wasn't much more than your typical Holiday Inn room with an extra couch. We went back down to the lobby and told them obviously we were in the wrong room. Nope, that's the room we were getting. We asked to see the manager, which we did. He said we were already in a $200 a night room. His only other comment was since we bought through Lodging.com, that it was "their problem and there was nothing he could do and have a nice day". Seeing we weren't getting anywhere, we went back to the room and looked at the back of the door to see the 'legally posted' rate. Yup, around $200!!!!! Renovations, the smell of construction, no restaurant, only a hidden coke machine in the basement, don't forget about the wonderful orange juice and muffin breakfast, all at $167 a night, and they couldn't stop telling me about what a deal I was getting!
Other than being no hot water (lukewarm at best), the room was fine functionally, but for San Antonio Texas, I wouldn't have expected New York City prices for the basics....
I probably won't be going back to San Antonio, but I will not be staying a the Emily Morgan if I ever do!
The Emily Morgan Hotel is by far one of the greatest hotels that I have ever stayed at! I stumbled upon it, it is right next to the Alamo and it is very easy to see why this historic building is so perfect for a hotel. They are in the process of renovations and the hotel is going to be absolutely perfect when they are done. I definatley would recommend this hotel to anyone who wants to stay in San Antonio. The staff is excellent and the managment is actually available to talk to anytime you have a question! If you ever go to San Antonio - stay at the Emily Morgan Hotel, it is perfect!!
Unsettled Bad Experience at Emily Morgan Inn of San Antonio
My wife and I spent four days over Thanksgiving at the Emily Morgan Ramada Inn in San Antonio. On the morning of the last day there, we went down to the hotel restaurant to eat breakfast. We were served coffee and even had cups filled a couple of times. After about 30 minutes we were still waiting for the waitress to take our order, I noticed a film layer on the surface of my coffee. I always drink my coffee black. I showed it to my wife, and the cup being half empty, she slanted it sideways to reveal a caked deposit covering the bottom of my cup. I took the cup and emptied the remaining coffee into an empty glass and my stomach started to turn. I could not see the waitress, so I walked into the kitchen and asked for the supervisor and took him out to my table and showed him what I had discovered. He appologized and offered me a new cu of coffee. I refused it and took my cup with the caked material to the lobby front desk. As my wife and I left our table, others had been watching and listening, even though the discussion with the supervisor was calm and low key. At least five other people walked away from their breakfast as we walked out.
At the front desk, I asked for the manager. Ms. Cynthia Garza came to the desk and identified herself as the manager and I showed her the cup and explained my discussion with the kitchen supervisor. She also was apologetic and I became more aware of the bad taste in my mouth. She offered to not charge me for one of the four nights of our stay in the hotel. Disgusted with the whole experience, I reluctantly half agreed and walked away to the nearest coke machine for something to wash away the taste. Today is January 15, 2002, the Emily Morgan hotel has still not made the adjustment to my credit card. The current hotel manager, Mr. Brad Nelson, refuses to answer my phone calls. I will not recommend the Emily Morgan Ramada Inn in San Antonio to anyone because of their service, their lack of cleanliness, and their lack of
commitment to customers. In fact, even though it is located across the street from the Alamo, I will ask all my friends and relatives to stay at a different hotel when visiting the San Antonio area.
TripAdvisor Reviews The Emily Morgan San Antonio - A DoubleTree By Hilton Hotel
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