Used to be a nice place, but now........

Fitzgeralds used to be our favorite place to stay downtown, but the last trip there will be just that.....our last. Everyone that worked there (with the exception of one bartender) was as rude as they come. The garage attendant tried to make us pay for our parking even though we were staying in the hotel. I think he was trying to see if he could sucker us and pocket the money since he knew we were staying there. The dealers could care less that you're even there.It's a shame because this once was a nice reasonable place to stay and play. Comps were good, the location was great for downtown, and the people were nice. Hopefully their management will listen to all of us that used to enjoy the Fitz and realize that customer service is still important.

Good Value

Stayed at Fitzgerald May 16, 2003 for three nights. Hotel was a good value....enjoyed the fremont location and the look out balcony for viewing the fremont experience. rooms were decent and clean nothing fancy but adqueate. if you are in need of a shower cap..bring your own! restaurant buffet for breakfast was great...good selection and price....if we were to stay downtown again would ONLY stay at fitzgerald's or golden nugget.Fitzgerald's was a good bang for the buck!

Like Fitzgeralds

Fitzgeralds is great. Comps are great. Slot personnel were very friendly. Rooms were clean and comfortable. Only problem is their terrible and small parking garage. Not enough spaces nor were the spaces big enough.

Enjoyable

Stayed at the Fitz on January 11th to the 14th . I had a very enjoyable time there. Help was friendly and very helpful. Would go back again.

Fun, Fun, Fun!

I meet my high school buddy there every year for their St Patricks Day celebration. Wow, what a party!

For the price, this place is great. Clean rooms firendly envirnment and, at least on St. Patricks Day weekend, loose slots!

If I had to point out a weakness it would be there comps. I play pretty heavy on craps, blackjack and recieve comp offers all the time from other casinos but I have yet to get one free room here. Oh well, thats life baby....

Learn from my experience !!!

This has to be one of the most unfriendly Casinos in Las Vegas. A local told me that the nickname for the place is the A..hole place, because everyone that works there is an A..hole. The personel manager must be hireing people just like himself.

I have not meet the personel manager, but people tend to hire people just like themselfs.

I could not find a dealer there that could hold a conversation. Do not play balckjack here, the rules are the worst of any Las Vegas Casino. You don't stand any chance of winning. Your better off going to some other palce to play. If your an expericened player like myself and only play single deck blackjack because you know the odds and know what your chances of winning are, I would recommend: Horseshoe, Golden Gate, Gold Spike, and Lady Luck for the best single deck games downtown.

Something about their comp system stinks. You give your card to the pit personal (if you can get their attention) and they put you into the computer. Now when you have to go to the bathroom your pulled out of the computer. Make sure that when you come back from the bathroom that they put you back into the system. This is the only casino I know of that wont even give you five minutes for a bathroom break.

I will never step foot in this place again.

Fitzgerald's Stay

Stayed at the Fitzgeralds from August 4 - 9. The hotel was clean and the staff was professional in their duties. The room was also clean and for its price, large. Stayed in a non-smoking room and two queen sized beds, on the eighth floor. Would recommend this hotel to anyone who would be staying downtown. Have to say that this hotel is for slot players, not much for table players. Still a good place to stay at.

Fitzgeralds Casino & Hotel

Fitzgeralds is one of the most unfriendly and unhelpfull Hotels in the nation.

I stayed for two nights and valet parked my vehicle. Due to unfortunate circumstances, the valet somehow dented my van. I turned it in, Brian Swartwood, Risk Management Investigator, acted as if I were a criminal, and stated they would get back to me.

I returned to Las Vegas 3 months later, stayed in a different Hotel, and contacted Brian Swartwood, he informed me he sent me a letter and to leave. I asked for a copy of the letter and he became even ruder and obnoxious and refused to provide evidence of said letter.

I contacted the General Manager, He reviewed the file stated a letter had not been completed, that they could not find original parking ticket, and did not know who parked the vehicle. He stated he would contact me before I left Las Vegas. He did not. To date they have successfully blown me off because they can.

I feel that customer service is lacking in the Fitzgerald's Las Vegas and do not ever recommend this Hotel to anyone.

New owners steal comps! Beware!

The new owners of Fitzgeralds have decided that they want no part of their loyal patrons and will zero out all comp (slot) cards on September 15, 2002. This means if you earned comps anytime before that date on the Fitzgeralds card, they will be gone unless used. The casino notified slot club members they have 60 days to use 'em or lose 'em. This is just terrific for us folks on the east coast--and considering I was there in June and no mention of this plan was made to me makes this a real ripoff. I was planning on returning in January, but this place--which my wife and I have patronized for the last 5 years--has permanently lost my business. I recommend that everyone stay away from gambling in this casino. Hopefully the owner will go bankrupt and be forced to sell it to someone who wants to keep their customers happy.

Rooms are OK here, nothing special, but not shabby. Get them while they are cheap and don't gamble in the casino, and they are worth it.

BEST BANG FOR THE BUCK, NO QUESTIONS ASKED

Stayed at the Fitz on Nov 2, 3 For 28 Bucks a night... Room was very nice...Staff was very nice.. Even the view was great!! Only downfall is the Timeshare Reps on Fremont (Avoid at all cost..want to sell U a Timeshare at the Cliffs).