The Blake Hotel New Orleans, an Ascend Collection Hotel
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Historical Traveler Reviews The Blake Hotel New Orleans, an Ascend Collection Hotel
You get what you pay for is true for this place!
Well, what can I say, except You get what you pay for. I found a great deal on the internet through New Orleans "Fine Hotels".com. Considering they were representing "Fine Hotels" in New Orleans I assumed that it would be exactly that? Was I ever wrong. The price we were quoted and subsequently charged on our Visa ended up being considerably more when we arrived at this Hotel. There was charges for everything, to include the use of their safe, which doesn't state this on their website. What were we going to do, we arrived at 11:30pm. When we questioned the front desk, they had a convienent answer for everything. The man at the desk was less than polite and he ended up being the manager! They're pool, which by the way can hold 4 people max, was so filthy, with cups, napkins, gum and 2inches of green slim on the bottom and edges that made me feel ashamed for them. So, I started to clean it. I was asked by staff why I was doing it, and she told me that they would send someone up to clean it right away, needless to say, by the time I finished cleaning and scrubbing the green slim off the sides and bottom 1.5hrs, no one had arrived, I turned on the pump, as it was off and at least by the 3rd. night it was usable. Not even a thankyou. The bar, that was advertised as having, wasn't even operating, It appeared as though it had been shut down for quite some time. The room was small, and the windows you could barely see out of them. The bathroom was moldy and dirty, which again, I felt the need to clean if I was going to stay there. The toilet overflowed on us the first flush, it took 45min. to have someone come with a plunger, he was obviously annoyed and grumbled the entire time, even though I was trying to be pleasant.
The last morning we were leaving we had breakfast and spoke with the only other couple in the room, they told us that they had 100.00 stolen from their room by the cleaners. I asked if they used the safe and she stated that she was unaware that there was one, that no one told her there was but they were still charged 3.00per. day for it. As we were also. Mgmt. was annoyed that they were being bothered with this and their only comfort was asking if she wished to file a police report.
Knowing full and well that she was leaving in 15min. to catch her plane home. The last straw was in the cab home when I noticed that my cell phone belt clip was missing, I had remembered that I had placed it on the writing desk the night before, when we got to the airport we rifled through our things and to this day still did not find it. Now thinking back, it was the only thing that I left out of the safe when we went out that evening. My advise to you, save your money and stay somewhere else, even though we only were there long enough to sleep, the negative attitude of mgmt. and staff, not to mention the filth is not worth saving a couple of bucks.
Okay, for the price
The rates at this hotel are relatively cheap for New Orleans - for a reason. The rooms are small, but that's not too uncommon for a hotel in a downtown area. My complaints are mostly concerned with the cleanliness:
- don't bother looking out the windows because they're too yellow to see anything - the bathtub wasn't cleaned very well - towels had been washed, but one still had some kind of stain on it - the comforter on the bed was old and worn out with holes in it - the complimentary bottle of lotion left on the sink was already used and messy
Also, there was a safe fee of $3 for each night. I filed a complaint and received a response that notification of this charge is posted in the lobby, as well as in the room agreement signed upon check-in. Best Western corporate mentioned that they've heard this complaint before with this hotel. The $3 charge isn't much, but it would be nice to be aware of this charge beforehand. Also keep in mind the daily parking charge of $17 for unlimited in/out.
Location-wise, it's not too bad. It's probably about a 20 minute walk to both the French Market or Riverwalk areas.
In summary, not a bad stay for the price if you're going to hang out for a few days and just need a place to sleep. If you're going on vacation for a longer trip and looking for something a little upscale, I'd recommend staying somewhere else.
The hotel had overbooked their hotel for this big event and decided without contacting anyone that they would move us to a different location in New Orleans' ghetto area. This incident occured to a lot of guests who were arriving for this event. The room was no way equivalent to the price we paid for the Parc St. Charles. In addition, the manager was not helpful.
Very clean , well located hotel. exceptional staff!! They were always willing to go the extra mile. This was the most enjoyable hotel we've stayed in a very long time.
Location, Clean and Friendly
My wife and I recently had the occasion to visit New Orleans and stay at the Parc St. Charles. We travel more than most and have stayed at numerous hotels throughout the country. Our stay at the Parc St. Charles was a memorable visit to New Orleans, and we would not hesitate to visit again. We found the staff and pariticularly the manager, friendly, courteous as well as extremely helpful. The rooms were equal or better than any we have had in our travels. I would highly recommend to anyone visiting New Orleans to reserve rooms at the Parc St. Charles. For a tourist, this hotel is situated in the center of it all, and it comes with resident guides (the staff) to help you plan your daily trips around the city.
Nice location, friendly service
My wife and I recently stayed at this hotel and felt the location was central to all of the downtown activities we were interested in. The room was very nice and the front desk was very helpful and even booked dinner reservations for us.
Beware: Parc St. Charles is Dirty & Disorganized
Parc St. Charles Best Western must have great rates, since our organization paid for our group's rooms there for a conference at the nearby Intercontinental, and that's the only reason we didn't check out early and stay elsewhere. The location, view, and decor were nice, but--where to start? I checked in at midnight, exhausted, and was given the key to a room in which a strange man was sleeping. Returned to desk and got new key/room assignment, only to find furniture in disarray, a sock on the floor, hair in the bathroom, used coffee in the coffemaker, and a sticky substance on the floor between the beds. Reported problems to desk the next day, and most of the problems were corrected--except for the sticky stuff in the carpet. Had to ask for toilet paper and cups a few times over the next 5 days, as housekeeping seemed minimal at best.At the end of my week in N.O., I went to check out at 6:30am, only to find no clerk at the front desk, the phone off the hook, and the desk in disarray. Finally, the clerk emerged from the back and stated that the computer was unavailable as it was running a nightly report, so I should just dump my keys rather than doing an official check-out (which would require the computer). I did so, and fled the dump.The staff seemed particularly indifferent to guest comfort or concerns--Are these people making minimum wage?I always stay at low-cost places, but I've *never* experienced such a dive of a hotel as the Parc St. Charles!
The Good and the Bad
We stayed at the Parc St. Charles over Easter weekend, 2003. When we booked the room, we requested a room with a view, especially after reading the reviews about how great their views were. However, when we checked in the clerk told us our view was of the building next door just a few feet away.The two beds we requested were only double beds and even at that, the room was cramped. Their website had stated there were hair dryers in every room and an outdoor pool. There was no hair dryer in our room and the pool is in an alcove and is too small for more than 4 people at a time. It actually appears to be a large hot tub that is used for a pool.The first day our room was cleaned, everything was in order. The second day and third days, however, were a different story. Returning to our room around 3:00 p.m., we found it had not been cleaned, so we called the front desk. A very reluctant housekeeper came to our door and asked if we really wanted our room cleaned. We said we did and left for about an hour. When we returned we found that there was no toilet paper, no towels and no soap.By this time the housekeepers were gone and we collected our necessary items from the hotel clerk. When we turned down our beds we found the beds had not even been made. The covers were merely pulled up with the sheets and blankets still in disarray.We will not stay at this hotel again. There are too many good ones in the New Orleans area to bother with this type of treatement.
Location, price, quality....
we were in the big easy for a basketball tournament and found the parc st. charles a wonderful place to stay. the front desk, housekeepers, valets, and other employees were very friendly and helpful. the location is superb - walking distance to riverwalk, the superdome, and the french quarter. the room was small, but very well decorated, clean, good bed, and good a/c. and the rates were very, very good - esp. for a hotel with this location. even bathrobes were furnished, a rarity for the BW chain. good experience, and i will stay there again.
Nice room, thats it.
Got to hotel late evening, Counter person was rude, went to floor, saw mold on hallway walls, forced to switched rooms because of this. Still haven't received deposit money back for room.
TripAdvisor Reviews The Blake Hotel New Orleans, an Ascend Collection Hotel
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