The Atlantic Hotel & Spa
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Historical Traveler Reviews The Atlantic Hotel & Spa Fort Lauderdale
The Best in Fort Lauderdale!
I had an excellent stay at this new "Luxury Collection" hotel. The Atlantic is modern and tasteful and the ocean-front suite we were given was spacious and elegant. The hotel is new and still has a few kinks to work out--such as no light in the walk in closet and some sputtering water fawcets, but the service was friendly and genuine. I enjoyed a fine dinner and breakfast in the hotel's restaurant--the spa and pool were most enjoyable. I would not hesitate to return to the Atlantic!
Horrible Service, Awful Food, for $1,999 a night....Don't Stay Here!
Words cannot express how horrible this place is. SERVICE does not exist. Get this, I paid $1999.00 (yes, you are reading it right, $1,999.00) a night for a 2 BR suite. Upon checkin, ordered 2 bottles of wine that took 45 minutes to arrive from room service, and there was no wine opener delivered with the wine and NONE in the room with a supposed full kitchen. The dinner/appetizers which arrived later were equally late (over an hour wait for each). The whirlpool tub in one of the bathrooms would not drain and it took "engineering" 15 minutes to correct the problem. Mice/Rats/Rodents (YES, can you believe this!!!!) were eating the candy/soap/bath salts in the room!!!! There were holes in the packaging and parts of the candy had been eaten and droppings on the countertop. We were on the 15th floor of this "luxury" hotel!!! The food from TRINA was awful, salty, and just plain bad. I arrived back to the room one day to find the door left open after turndown had serviced the room!!! Woke up on Sun. a.m. to fix some coffee and there were no coffee cups to be found!!! Spoke with Mgmt. and they offered to comp the room service dinner and offered a comp breakfast. This place needs major changes. The condo/hotel concept is o.k. if there is excellent service (Four Seasons), but Starwood just does not get it yet. I am a frequent travelor, always pay for high price hotels, and usually find the service at these places goes along with the price, but not at the Atlanta. I would advise anyone to stay away from this place until they can get the management and overall hotel services into shape. This has the smell of a real estate nightmare and failure in the works, and guests who are here in the meantime are paying the price for this failure.
My girlfriend and I stayed here and I have to tell you this new property is the best in Fort Lauderdale and rivals anything in South Florida. I have stayed at many others in the area and in South Florida and this is heads over heels the most luxurious and superb. THe Architecture, interior, and exterior is beautiful, the service is first class. Make sure to get a room looking over the ocean as the view is breathtaking. It is right across the street from the beach as are all FOrt Lauderdale hotels, and it is definately the best most luxurious one in the lot! I look foreward to making the trip to The Atlantic an annual occasion.
As good as it gets
Remembering my visit to the Atlantic makes me smile. Not just any smile, but one of those slow, long, knowing smiles!
Not only is the hotel absolutely beautiful, but the service was over the top. Our first Atlantic service experience was when they brought us fresh blood orange juice in the lobby. It was in a stemmed glass with a touch of molasses and lavender floating on top! They even brought a cool damp towel to freshen up with. Then were given a tour of the facility.
The tour showcased the impeccably decorated and designed hotel. For design and style, this is our favorite hotel we've ever visited. The room (9th floor, southeast corner), was fabulous. The views were great, the room was beautiful and the bed was wonderful.
Dinner at the Trina restaurant was an experience. Service was perfect and so was the food. Drinks out on the front veranda were very enjoyable. We relaxed on the big comfortable chairs and watched the activity on Fort Laurderdale beach. What was nice was that we could enjoy the beach bustle street level, but you could not hear the street noise from the 9th floor balcony.
The only complaint we had was hurricane Francis. We had to cut our visit short due to evacuation. We did not want to leave. After three phone calls to the room, the staff finally told us that we were the last ones in the hotel and would have to check out. We offered to stay and look out for the fabulous property, but they wouldn't allow it. Truly they were very kind to us and we can't wait to go back.
The Atlantic is our new favorite hotel and Fort Laurderdale beach blows South Beach away.
The Best Property in Fort Lauderdale
The Atlantic is superior to any other property in Fort Lauderdale. The service is very good and the levels of comfort are high. Regarding the location - The Atlantic is directly accross the road from the beach - the 'Strip" (for want of a better expression) is not like SoBe.... it is undergoing major updating. There is a lot of construction - a W Hotel/Residences a St. Regis Hotel/Residences and 3 other luxury developments. This being said, the area has already gone under substantial change and transformation. Compared with Hyatt Regency and the 2 Marriott properties - The Atlantic wins on all fronts - comfort, decor and service. Fine-dining and shopping are located away from the beach.
We stayed at The Atlantic a few days at the end of July. Our Oceanfront room on the 14th floor was breathtaking. While there were a few kinks (they had just opened), it was overall an excellent stay. The room service and restaurant (Trina) was excellent, as well as the bell/valet staff. The spa facilities are unparalleled for a small hotel of this size. The gym was state of the art and the bathroom in our standard room was bigger and better stocked than bathrooms in other Luxury Hotels I've stayed in. There is also a balcony to sit outside and enjoy your morning coffee and the beautiful sun rises. As one would expect, the bedding and mattress are top of the line.
Regarding the two low reviews: One reviewer mentioned the beach is on the other side of A1A. Well, hello, all the hotels on Fort Lauderdale beach are across from A1A (except all the way at the south end of Fort Lauderdale Beach where there is a run-down Sheraton on the beach), so to fault the hotel for that is just plain wrong. You don't have any other option! Also, as far as the 'run down area'...that is also not true. I grew up in Fort Lauderdale and those 'run down' motels are actually hotels/motels built in the 50's. They have that dated look on the outside, but most have had their interiors renovated and charge up to $250/night. (I have stayed in many over the years while visiting my hometown.) Definitely not derelict! As a matter of fact, many South Floridians are upset they are tearing down these architectural landmarks and building places like W and the Q club, etc. I guess to each his own!
The Atlantic was simply wonderful. The pool, the gym, the room, the bar, ... everything was better than expected. The service was impeccable. Everyone knew our names and was ready to assist us in all our needs, without being intrusive. During our visit, we felt no need to visit the beach because the pool area was designed so beautifully that it felt as if we were right on the ocean. The bar at the pool had fantastic food (the full restaurant menu is available). The room was exquisite - with a large marble shower and soaking tub, fully-equipped kitchen, the most comfortable mattress I've ever slept on in a hotel, and a terrific view of the beach. The turn-down service at night featured chocolates, bottled water, fresh fruit and cookies. I would highly recommend it to anyone staying in the Ft. Lauderdale area.
It's NO LUXURY
My family and I stayed at the Atlantic in Fort Lauderdale on 7/4/04 for 2 nights. This brand new property is in a middle of a run-down area in Fort Lauderdale. The picture on the advertising flyer looks much bigger than the actual hotel. The label "Luxury" is a big joke. It sits on a street corner, on the edge of the 4-lane highway A1A. CROSSING THIS BUSY 4-LANE ROAD TO REACH THE BEACH IS RISKY, ESPECIALLY FOR KIDS. The road has constant and fast traffic, cars zip by both directions at 35 miles per hour. My room (#1006) is classified as Grand Deluxe high floor but feels very close to the street noise. On the July 4 evening cars honked and blared all day and into the night. I did not have time to dine at the restaurant Trina, but the breakfast items tasted ok, boring and pricey. The advertised full kitchen is a 5 foot long counter along the hallway leading from the room door to the bed. This counter accomodates a small sink, two burners, one small wall-mounted microwave-convection oven and one minibar that stocked the hotel's snack and soft drink FOR SALE to guests. There are pots, pans, cups, plates, silverware and glasses. The same furnitures that I saw in the renovated rooms at the Sheraton Hotel in New York. The small rectangle pool is on the 5 floor aligned next to the highway A1A. The small contemporary lobby seems gloomy and unwelcoming. My experience at the Atlantic was so unpleasant and stressful that I do not want to go into details again. I encountered rude, uncaring, incompentent staff, errors in booking and billing, the enormous amount of time wasted on correcting the reservation, the room,the bed,the bill.... I regret that I had book a stay at this place. It pains me to write this negative report because my family and I have been satisfied frequent guests at Starwood hotels for many years. And it pains me even more remembering that my daughter, at bed time, sobbed, "It's all ruined".
I hope my post could be usefull to some tripadvisor's readers.
P.S. There were some bright spots at the Atlantic though. The young men at the valet and belldesk are very attentive and cheerfull. The lady hostess and waitresses at the restaurant Trina were very kind and pleasant (Thanks for the olive oil.) The marble bathroom and the room are spacious. The bed sheets were luxurious.
Pioneer Luxury Property in Seriously Run-down Area
This seems like a very beautiful, luxury hotel property, but be aware of one important fact. It is the first new development in an extremely tacky, run-down beach area. You will be staying in the midst of derelict motels. In the future there is supposed to be a W Hotel and other high-end projects built in the area, but at present the Atlantic stands all by itself. The beach is across the highway from the hotel and needs work also. If you don't mind hanging around at this small hotel for your entire stay and looking out at the ocean or hopping into you car and driving at least a half-mile to a mile to reach anywhere else worthwhile, then you might enjoy staying here. But if being surrounded by beautiful landscaping and scenery in an upscale resort location with shops and cafes at your fingertips is what you're looking for, you will be miserable here. If the rates reflected the neighborhood, they would be have to be quite reasonable, but I'm sure the owners have invested too much money to make that possble. Also, shame on Starwood for marketing it as a luxury destination--luxury must extend beyond the front door of the hotel!
LOVED the Atlantic
Upon check-in we were asked if we wanted a "Florida Refresher", which is a non-alcoholic tropical juice. It was absolutely delicious and truly refreshing after being in the Florida heat. The hotel is directly across from the beach and has beautiful views, especially if you have a suite like we did. We stayed over the July 4th weekend for 5 nights and saw the fireworks from our huge beachfront balcony. Our balcony allowed us to see fireworks from 2 ends of the beach and the side and back of the hotel...we basically saw about 20 different sets of fireworks at once. The pool is a nice length and has a max depth of 4 ft, and there is also a jacuzzi near the pool. There is a pool side bar and the staff bring you cold water and towels while you sit at the pool. Oh, and the hotel has WiFi throughout although in some areas the signal is poor or non-existent. The signal near the pool is good if you are at one of the tables or depending on the exact spot you are in front of the pool. I had a hard time getting online in my bedroom. The regular rooms look nice too, but I definitely think the suite takes the cake (next to the penthouse of course). Our suite had a full kitchen with black kitchenaid appliances and was stocked with cookware. The bed linens were very nice as should be expected from a luxury hotel. The bathroom was huge with a separate shower stall and Jacuzzi tub and the commode had a door you could close - also included a small walk-in closet. There were 2 tvs (with bose dvd/cd player in the living room) and bose cd clock radio in the bedroom. The staff was very attentive and accommodating. The only complaint was the temperature of the hotel lobby and hallways. It was freezing. We didn't order room service or eat at the restaurant but I'm sure it would have been delicious. Also, parking was $24/day after tax, and there is NO off street parking anywhere in site. Overall, I loved this hotel,...and would definitely return again.
TripAdvisor Reviews The Atlantic Hotel & Spa Fort Lauderdale
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