Terra Andina Hotel

Address: Calle Union 184, Cusco, Peru | 3 star hotel
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    TravelPod Member ReviewsTerra Andina Hotel Cusco

    Reviewed by analegge

    Overnight Cusco

    Reviewed Sep 9, 2014
    by (71 reviews) Wellington , New Zealand Flag of New Zealand

    A welcome refuge from the outside. Good English spoken. Very helpful staff. Everyone in smart uniforms. An elegant hotel with good double glazed windows.
    Good buffet breakfast. Dinner expensive so are elsewhere.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by helguth

    Good hotel

    Reviewed Jul 2, 2010
    by (10 reviews) , Norway Flag of Norway

    Quiet, clean and good service.
    Narrow rooms

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Terra Andina Hotel Cusco

    Feel ripped off

    from

    We overpaid for this hotel given it was off peak season (Dec - Feb). On arriving at the airport this hotel was being advertised for 35% off and only 50 bucks a night - this would be more in line with what should be paid for this hotel. It is a few blocks from all the action in the mainsquare and not a very nice walk late at night. The staff are friendly but pretty useless. The standard roome are comfortable but overlook the courtyard where breckfast is served from 5am. The surperior rooms are nice however the hotel is reluctant to provide any upgrades even if it is half empty!

    If you dont ask for toast with your eggs in the morn you wont get it and dont request reception to make any calls for you (including to confirm your flights) as they will charge far to much for doing so (like 5 dollars a call).

    Hotel was fine - I just paid too much for it. If going to Cuzco at this time again I would just play it by ear and not book ahead.

    I am the owner of the Terra Andina Hotel and I am sincerely sorry that your stay at the Hotel did not meet your satisfaction.

    Please allow me to reply to your comments:

    1. The off peak season in Cusco does not longer exist. The hotels have the same rate from Jan to Dec. We are fully booked for the next 10 days and with a high occupancy rate till the end of February. You are wrongly advising Trip Advisor's readers by suggestion they could arrive in Cusco with out reservations and play it by ear. Many of them may end up staying in a $25 youth hostel with shared bathroom down the hallway.

    2. Our airport add for 35% OFF is only available for same day reservations. We have received many calls from travelers from the airport to request this rate for same day bookings and they have been rejected due to lack of availability. Some of them even showed up at the hotel and we had to look for other means of accommodation for them, some place else.

    3. You think that our room is worth $50, our hotel is a Colonial Mansion right in Cusco Historic District, four blocks from the Main Square or Plaza de Armas, half block from San Pedro Square or Plaza San Pedro and we include American buffet breakfast. I have traveled all over the world, visited the five continents and I have never seen a hotel with these characteristics that was worth $50. None of them were under $140

    4. I have also read your review of the Ayres de Recoleta Hotel in Buenos Aires, Argentina and you say: "We think we paid too much for these apartments given it is Buenos Aires (80 dollar a night)". I have visited this hotel, it is in the fashionable area of La Recoleta and $80 is more than a fair price

    5. You say "The staff are friendly but pretty useless". But you do not explain why you qualify them as useless. My wife and I read every single "Hotel Evaluation Form" that guests leave us at check out, and our conclusion is that the most important asset that we have is how accommodating our staff is.

    6. You say "The hotel is reluctant to provide any upgrades even if it is half empty!" Do you want the hotel to give you a free room upgrade? Is this what hotels should do? Provide guests with free room upgrades, just for the asking......

    7. You say: "If you don't ask for toast with your eggs in the morn you wont get it" Is this your complaint? What if the guest does not want a toast with their eggs? The staff serves the eggs and sausages or pancakes, the other 22 items are self served.

    8. like three types of sliced fresh fruit, three types of fresh juice fruit, three types of bread, three types of cereal, three types of yogurt, cheese, jam, butter, tea, coffee, herbal tea and milk are self served.

    9. The phone calls do not cost $5 per call. It is clearly stated at the front desk that the local phone calls cost 25 cents per minute.

    Tuly your

    Jesus Lopez

    Absolutely Beautiful

    from

    I stayed at the Terra Andina Hotel for close to two weeks. Being as how this was my first trip to Peru, I, just as many people had a lot of questions about the surrounding area. All of the people working at the hotel went well out of their way to explain customs, and traditions to me so that I would feel at home. They even went so far as to recomend places of interest for me to see. The hotel is located very close to the main plaza, which is full of interesting and culturally magnificent places.

    The rooms of the hotel are extremly comfortable, and very well managed. The beds in the rooms are very comfortable, and the linens are of the finest quality. The bathrooms in the rooms have been beautifuly redecorated in a very modern sense. It was nice waking up every morning to a welcoming wake up call thanks to the front desk.

    The food served in the hotel is nothing short of a five star restaurant. Of the meals that I had eaten there, each and every one was perfectly prepared just for me. The chefs and the service was absoutly amazing, from the smallest request to the largest, the service was very prompt and precise in a orderly manor.

    Overall my stay at the Terra Andina Hotel was absoutly wonderful. I would recomend to anyone who will be traveling to the Cusco region of Peru to stay a few nights at the Terra Andina Hotel and you will be guaranteed a wonderful trip.

    comments you have submitted. We are very committed to provide our best and these

    comments encourage us to continue working hard to achieve our goal ..... "To Provide a

    Superb Service."

    Sincerely

    The Management

    Hotel agréable

    from

    Plutôt bien situé, en tout cas à 4 minutes à pied de la gare pour Machu Pichu, et 1/4 d'h de la place des Armes..

    Parfaitement calme, pour ce qui est de la chambre que nous avions (vue sur les toits et certains monuments). C'était au 3e étage. Il est vrai que nous avons aperçu en passant des chambres donnant sur le patio intérieur et, semble-t-il, sans fenêtre. A préciser à la réservation.

    Accueil serviable.

    Point faible, par comparaison avec d'autres hôtels comme les Casa Andina par ailleurs moins bien, le petit déjeuner: des jus de fruits frais, des fruit aussi, mais choix très limité pour le reste, pas de grille pain, pas de pain pérouvien, une seule confiture, médiocre, pas de yaourt nature. Pas très grave, certes, mais pourrait être amélioré.

    High quality hotel with excellent service

    from

    I stayed at this hotel for four nights at the end of November and it was really excellent.

    The staff were very helpful and my room was clean and spacious, I really appreciated this after an extremely long journey to Cusco.

    Breakfast is served from 05.00 which is ideal before catching the

    train to Machu Picchu, and the station is nearby.

    I ate several meals in the Restaurant and they were of good quality

    The street where the hotel is situated is opposite an interesting part of Cusco and it is an easy walk to the town centre.

    comments you have submitted. We are very committed to provide our best and these

    comments encourage us to continue working hard to achieve our goal ..... "To Provide a

    Superb Service."

    Sincerely

    The Management

    Nice place to stay

    from

    My wife and I recently stayed 3 nights at the Terra Andina while visiting Cusco and Machu Picchu. The room we got the first night was not bad but had two single beds and no towels in bathroom. We asked for a better room upon our return from Machu Picchu. The management was very friendly and cooperative and sure enough, we had a great room for the last two nights of our stay. The room was large with a king-size bed. It was located off the street so it was very quiet. The staff was very helpful and quickly attended to any needs we had. The breakfast was good and the had a constant supply of coca tea. The first 30 minutes on the internet was free - a plus when you are checking your Fantasy Football team results. The hotel is located on a narrow street about a 15-minute walk to the Plaza de Armas. The on which the hotel is located is a little dark but you quickly get to the main street into the center of town where it is well lit with a lot of people. Generally felt quite safe walking around during the day and night. There are closer places to stay but this hotel was quite good.

    I want to thank you taking the time to write your review for Trip Advisor Website.

    I do not have an explanation for the lack of towels on your room; it was probably an oversight from the housekeeping department. We do provide every day two bath towels and two hand towels per double room; please accept my apologies for this oversight.

    In regards to the lighting on the street I am most happy to tell you that the town Mayor has lighted up all the street (Calle Union).

    Sincerely

    Jesus Lopez

    Excellent Stay at Terra Andina

    from

    The Terra Andina is a Colonial Mansion in the Historic District of Cusco. Wonderful staff, extremely helpful and attentive. Quiet location so easy to sleep at night, centrally located as well. Large, clean rooms. Hotel has a great bar and serves breakfast (comp) lunch and dinner. I ate in the hotel 2 nights and food excellent, good variety.

    Hotel location easy to walk to city center and cathedral, good shopping minutes away.

    Fantastic stay.

    I want to thank you for taking the time to write your review for Trip Advisor Website.

    Thanks to your comments we will be placing non-smoking signs at the lounge tables, we will assign a smoking area at the "Speak Easy Corner" bar

    Sincerely

    The Owner

    A pleasant stay.

    from

    We had a nice stay here at the hotel about a year ago. The staff was really welcoming and helpful, and speaking a few words of Spanish will help you get your point across.

    They served mate tea immediately upon our arrival, and it tasted great. I would recommend you drink at least 2 cups of it - it helps with the impending altitude sickness.

    The room was very comfortable, clean and nice, and we had our own space heater so we could control the room temperature. The one problem we had was that when we were trying to get over the altitude sickness, the hotel was doing a bit of construction and the jackhammer could be heard throughout the building. This was a year ago, so I don't think anyone else will encounter the same problem (I hope!)

    Overall, a great pitstop on your way to Machu Picchu.

    If you need a hotel in Cusco, Peru

    from

    Iwas thourghly impressed with the Manager and staff personell at the Terra Andina

    Everyone was pleasant and catered well to our needs

    There was always smiles while preforming requested task even with my inability to communicate in Espanol

    I highly recommend the Terra Andina and if there is ever an opportunity for me tomake a return trip to Cusco I hope they have an open reservation, but with the quality of service that may be a problem

    Best ever in cusco

    from

    I have visited Cusco at least eight times over the last 26 years. I am obviously fascinated with Cusco and Machu Pichu. I have stayed in several different hotels during my visits and I must state unequivocally that Terra Andina Hotel had by far the best accommodations I have have ever had in Peru. I have traveled a fare amount in my life and have stayed in the best 5 star hotels as far away as china. I am not sure of the rating of Terra Andina I would give it a 5. The rooms were immaculate with all of the amenities one would ever need. The decor was fascinating, inviting and a catalyst to transcend cultures. Most of all I was always treated with courtesy and respect and constantly greeted with a smile. I really feel I lack the literary skills to fully describe my extremely pleasant experience at Terra Andina Hotel. I will never stay at any other Hotel when visiting Cusco.

    Cute place /great staff

    from

    The staff were great Very helpful .Close to the rail road station Near a great market

    Clean, Comfortable, and Safe And All this for a good price.

    TripAdvisor Reviews Terra Andina Hotel Cusco

    4.50 of 5 stars Outstanding
     

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