Hilton Tel Aviv
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TravelPod Member ReviewsHilton Tel Aviv
Nice place, not enough ice and the internet was poor but terrific view out my window
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Tel Aviv
Ne vaut certainement pas 5 étoiles
J'adore cet hôtel et je séjourne là régulièrement depuis 30 ans. Mais je souhaiterais que l'on en révise la catégorie comme on l'a fait pour d'autres hôtels.
Les chambres ne sont pas propres, les salles de bain sont vieilles, les draps ne sont pas changés chaque jour...
Le personnel était aimable et obligeant, comme toujours.
On y mange très bien.
Il est merveilleusement bien situé.
Je pense que la direction doit envisager soit de baisser ses tarifs, soit de faire un grand ménage !
Très bel hôtel, mauvais service.
Ceci est un très bel hôtel, bien équipé. Le problème que nous avons eu est qu'ils n'avaient pas reçu notre réservation, et que même lorsque nous leur avons montré la confirmation qui nous avait été faxée par notre agence, ils ne voulaient encore pas l'accepter. Ils nous ont dit que NOUS devions contacter notre agence afin qu'elle renvoie un fax ou qu'elle leur téléphone pour confirmer que nous avions bien une réservation. Nous avions aussi demandé à l'avance de rendre la chambre tardivement le samedi mais ils n'avaient pas ça non plus et ils voulaient nous compter une nuit supplémentaire. Ils étaient très impolis et ne cherchaient pas du tout à être conciliants. La piscine, bien que grande et très belle, est noire de monde le samedi et il faut donc arriver tôt pour avoir un transat. Mis à part ça, et aussi la lenteur des ascenseurs, c'est un hôtel très confortable.
I booked 2 rooms for my parents and my wife for 5 nights at the Tel Aviv Hilton, as we were in town for a wedding. We were given (interconnecting!) rooms on the 6th floor - rooms 605 and 607. The rooms were huge, clean, and very well equipped, with complementary mineral water and fruit provided daily. The Beds were comfy, the TV had loads of channels, and the iron worked, in fact, everything worked! The lobby area was very busy (lots of corporate events and weddings take place in the hotel), but the food at both the pool-side restaurant and the lobby area was excellent, and very good value for money (pay in $s). All the staff was polite, courteous and well trained - customer care has finally arrived in Israel! I overheard a complaint from a guest staying on the 12th floor (which I think is the executive floor) who was asking to be moved as refurbishment work was getting in the way of his sleep! The only personal down point was that access to the pool area is only for hotel guests, non-hotel guests were asked to pay £25 for access, and however we managed to argue with the pool boys to get our friends in to join us!
I considered staying at one of the other big hotels on the main road, e.g. the Carlton, Sheraton etc, but they were only £15 per night cheaper. We booked via a local travel agent, supplied by the bride and groom, so we got a great rate of £115 per night. Is it 5*? Maybe not compared to other European cities, but I would recommend
Not worth 5 stars
I love the hotel since 30 years of my regular stay there and I wish that the 5 star standard would be updated like other hotels.
The rooms are not clean, the bathroom is old, the sheets aren't changed daily,...
The staff was nice and helpfull as usual.
Food is very good.
The location is great.
I think that the management needs to consider either to lower the rates or do a total clean up!
Unclean, Bad Rude Service, Totally Terrible These Days -- BEWARE
1) Booked confirmed pre-paid suite that was not available at check-in, so we were stuck in low-end room for first night, no discount in rate, 3 calls to get bathroom cleaned as it was dirty when we arrived, walls so thin heard all the noise and snoring of next door neighbors all night. When we turned down bed covers, there were short curly hairs on sheets, clearly unchanged from prior guest. Mattress old and saggy, worthy of motel 6. In morning awakened by loud trucks passing on highway since we were stuck on the street-side of hotel instead of sea-side as we had reserved.
2) Second night moved to sea-side suite as reserved, but without the 2-person jacuzzi promised, then they locked us out of the living room of suite to make it a hotel room for someone else as they were overbooked, still no discount in rate. Mattress very saggy, and bed infested with dust mites causing bad allergies -- NOT A HOTEL FOR PEOPLE WITH DUST MITE ALLERGIES, IS NOT CLEAN. In morning, when in a hurry to get out of hotel to get allergy medicine, we were told auto valet was not manned that morning so no one would be able to give us our car keys for a few hours.
3) Third day, at noon at hotel entrance told while in car that we cannot enter hotel because parking is full for the day, so maybe we should come back in the evening, despite being paid guests staying at the hotel
4) Bumped from our anniversary dinner reservation at hotel restaurant on holiday by a man who slipped a cash bribe to restaurant host in front of us as we waited to be seated, leaving us with no dinner as for the holiday nothing outside the hotel was open.
5) Waited 10+ minutes for old inadequate elevators for the tenth time
6) Fourth night, checked out and moved to the INTERCONTINENTAL, WHICH WAS CLEAN, FRIENDLY, MUCH BETTER ROOMS, MUCH BETTER FOOD.
Hilton Tel Aviv is not a 5-star hotel, it is 5-star pricing for 2-star facility with the worst service ever. Travelers beware, this once nice hotel has gone totally downhill, a disaster. Stay at the Intercontinental or the Dan.
Beautiful Hotel, bad service
This is a beautiful large hotel with many amenities. The problems we ran into were they did not have our reservation and even when we showed them the faxed confirmation from our travel agent, they wouldn't accept it. They told us WE had to call our travel agent and have them call or re fax the Hilton to say we did have the reservation. We had also made arrangements ahead of time for a late checkout on Saturday and they did not have that and wanted to charge us the price of another night. They were rude in their manner and were not accommodating. The pool, although large and very nice, gets packed on Saturdays so get there early to get a seat. Aside from these problems and the elevators being very slow, it really is a comfortable hotel.
Over rated and over priced
This was listed on Trip Advisor as the #2 hotel in Tel Aviv. The rooms and the lobby were quite nice but it seems very over-rated and very over priced to me. The staff seemed just okay to me. Nothing special about this place.
Time for the TA Hilton to face some competition
I am a frequent visitor to the TA Hilton, and it takes full advantage of the lack of luxury competition in the city. Rooms are mid-market 4-star quality, and bathrooms are small and cramped. Beds are old and uncomfortable.
The lobby area is so-so, but the lack of genuine luxury hotels in Tel Aviv means that the Hilton remains year after year the main meeting place for Israel's elite and top corporate travellers, even though it does not deserve this with such a tired product.
The 12th floor Hhonors lounge is quite generous with food, but the seating area is cramped and unable to cope with the number of elite Hhonors guests who use it. Almost uniquely within the Hilton chain, Gold VIP Hhonors members are not granted use of the superior Executive Floors at the top of the hotel.
If only there were a Grand Hyatt or Four Seasons to show the Tel Aviv Hilton some real competition!
Very nice hotel although the rooms are starting to show their age. The staff was friendly, room size was large and the bed was very comfortable. My only complaint is that I had an odd numbered room which overlooked a gas station and the hotel's taxi stand, so on a nice day it is very noisy if you want to leave the door open. Make sure you get an even numbered room which faces a park.
Sitting in the summer sun
Perfect hotel for Tel Aviv. The rooms have balconies, which allow you to enjoy the atmosphere of the city well into the evening rather than being shut in a hermetic a/c cubicle. Okay, it probably helps that it's on the beach. Can't say I can compare the internal facilities with other hotels - there was just too much other parts of Tel Aviv to enjoy. Great view if you can manage to blag your way into the executive lounge. Found I didn't really care for quails' eggs though.
TripAdvisor Reviews Hilton Tel Aviv
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