Taj Palace Hotel
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TravelPod Member ReviewsTaj Palace Hotel Dubai
We stayed one night in the Taj Palace Hotel en route back to Melbourne from London. It was located close to the airport which was the reason we chose it for our stopover but a little out of the way of the major attractions of Dubai. Having said that, the underground rail was conveniently located down the road. The hotel itself was lovely and our room quite palatial, a change from our small rooms in London and Paris. Service was of a high standard, would highly recommend for a stopover.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Taj Palace Hotel Dubai
BEST HOTEL EVER PALACE I FELT LIKE A QUEEN
My Husband and I went to Dubai for the first time.What can i say that will sum up my trip to Dubai.The hotel was wonderful and the STAFF were great.First time in dubai and if we needed to know anything the staff were very helpfull letting us know were to go and what is the safe places to buy things.The great thing about is hotel was everything that you asked for you got there was no negitive side to the hotel i never once heard a member of staff as NO you cant do or have that.Best time of my life felt like a QUEEN and everyone was nice .We are now booking our trip again and no other hotel will do
We would like to say thanks to all the staff and the operator who advised us on the hotel.
anne and toufik achouri
Terrible - complete waste of time and money!!!
I have just returned from a 6-night stay at the Taj Palace with my mother - and I honestly wished I had chosen a different hotel!
The fact that this hotel is stated as a 5 star rated - is a joke!!
I have to agree with the previous reviewer - the customer service was a shambles!
I had booked a Taj Club Room, which is based on the 2nd floor only - where you are given a few extra benefits, like tea and snacks all day etc. Since I had booked this room - I expected the service to match -I was wrong.
On arrival, the reception was unfriendly and didn't bother to direct us to our room. I was also 'charged' 400 Dirhims on my credit card - in case I bought anything in the hotel. I was a little surprised at this; when the receptionist requested my credit card - he failed to inform me of the charge - I only noticed the amount when I was asked to sign the receipt. After confirming with two separate employees - I was later told it was an agreement of some kind - not a payment...would have been nice of the reception to tell me that in the first place!!
I had requested a twin room, but was given a king size bed instead. After complaining I was assured I would receive the requested room shortly. After two hours of waiting, I was told we would be moved to the 11th floor - bit tricky if all the added benefits are located on the 2nd floor! When I made the receptionist aware of this - he didn't seem bothered at all - and was somewhat annoyed by my complaint! I ended up having to stick with the room, as I didn't fancy going up and down in the lifts - again - the receptionists didn't seem to care!
As I mentioned the Taj Club rooms offer complimentary drinks and snacks, well they weren't that impressive! The juices are limited and they only placed ONE bottle of mineral water out each day! On top of that - the snacks would be left out on display all day - with no covers! It was lovely to come back in the evening to stale sandwiches and desserts covered in flies!
The concierge was no better. I was trying to book a group city tour, yet the concierge was adamant to 'sell' me the private tours that they had on offer. They were more expensive and lasted for a shorter time period. Yet they mentioned the feedback they had received for these private tours were excellent. We decided to go along with them - yet again - I wish I hadn't! The private tour was basically a hotel taxi driver. His rate was for three hours only, yet any additional hours were chargeable. Therefore the driver made a point of driving for ages, briefly showing the main tourist spots, and rambled on to the point that I couldn't be bothered to listen anymore. He was also more than happy to get stuck in traffic....the longer the trip - the more money he made!
When it came to booking the desert safari, Taj were adamant again to use their attached company. I was adamant to use one of the reputable companies, but again they made it difficult for me. After me having to PERSUADE them - they eventually relented, and promised they would book it for me. But guess what.....they didn't. As you can imagine I was starting to pull my hair out! Finally, they booked it - but made it so difficult!
I was interested in booking a restaurant at the Burj Al Arab - they made some remarks stating that it's not worth visiting and that the waiting list was two weeks long, but should arrange a trip to Abu Dhabi - and view one of the hotels there. I ended up booking the restaurant at the Burj via the Internet, and I was confirmed a booking for 2 days later!!!
I basically concluded from this - that I couldn't rely or trust the receptionists or concierge at all.
The breakfasts they offered were quite limiting, and were basically the same everyday - it would have been nice to have some variety!
As you can tell - this hotel is terrible. They don't care about service - but more about how much money they can make out of you.
I would advise that you avoid this hotel - if you're after 5 star services, please don't waste your time and money on this place. In all honesty it was a joke!
Stayed at the Taj for 2 nights on April the 21st. We arrived at the hotel at 12:00 midday with 2 other couples on the same plane. They were given their rooms straight away while my request for a room had to wait until 2:00 am the official check in time. THis inspite of them admitting that they had rooms available but my 'category' was different to others (i.e. I was explained that means I booked cheaper). Anyway I would not have got stuck up with this but the only reason was that my infant son was crying his head off as he did not get any sleep in the overnight flight and the staff instead of showing sympathy was in a mood of arguing with me - not at all what a 5 star service should consist of
I would agree with the previous report that the rooms were a bit tired especially the bed, no use of a balcony, and the carpets smelt nasty.
On the brighter side my wife enjoyed the spa with the sweet philipino staffing but the indian staff at the reception needs a course in 5 star service and needs to learn from the Shangri La staff where we stayed for the following 2 nights
Ideal for my honeymoon!!!
Arrived at the hotel (April 2004) and were amazed by the size of the room. Although we had booked a basic double we in actual fact must have ended up 'honeymooning' in a double 'kingsize executive'. Hotel staff were warm and very helpful! Indian themed restaurant in the hotel did the must superb Asian food. My husband and I could not have chosen a more ideal hotel to start of our marriage. I hotel I certainly can't fault!
Could do better
Yes the Taj has huge rooms and impressive bathrooms but why have an enormous balcony when the view is of an unattractive busy city street? The hotel is centrally located which means it is noisy and there is no view.
The room although spacious wasn't perfect. The sheets were showing signs of wear and tear with a few holes, the TV didn't work and there was a funny smell coming from the carpet which lasted all week.
The pool on the roof is okay, but again no view and maybe it was a busy time of year but there were limited sun loungers and the pool was always full of children having swimming lessons and I ended up getting soaked from the splashing.
The hotel is alcohol free, which I didn't mind but it meant there were not many westerners there. As a female solo business traveller I did find myself getting a lot of stares when I dined alone, which I never normally experience in Dubai. I did have a very nice and excellent value meal at the Italian restaurant Wednesday night buffet but after that and a hugely disappointing room service (the stringiest club sandwich and greasy undercooked French fires) I ate at other hotels for the rest of my stay.
The staff were ok but I felt my room attendant was constantly pushing for a tip, reception was understaffed and concierge lost my luggage on check out.
There are a lot of 5 star hotels in Dubai with great views, great service and great amenities; the Taj needs to raise its game.
Heaven in Dubaï
Excellent hotel with huge rooms, excellent service right in the heart of Dubaï! Staff is very courteous and always quick to answer any question or to address the customer demand. We had a room on the 11th floor not far from the gym and the pool (on the roof like many other hotels in Dubai).
Having stayed in other hotels in Dubai, the Taj Palace exceeded my expectations for an excellent rate (620AED tax and breakfast included).
One of the best hotels I've ever visited! The spa is a bonus, I cannot recommend you too much to give it a try!
This is my favourite hotel in Dubai for many reasons -
super large rooms, good decor and superb staff.
I also stayed at the Dusit and the Emirates tower hotel (see separate review for the Em. tower).
The Indian restaurant "Handi" is absolutely fantastic - lovely food at very reasonable prices. The Handi restaurant staff also are fabulous people. You should make the effort to chat with them; they will open up and make the experience that much better if that were possible. Unfortunately I don't remember their names so go there and find out for yourself it would be well worth it.
A previous post here has given the hotel 1 point only due to noise from a neighbouring room. That in my opinion is most unfair. It's not the hotels fault what noise guests make and one has to wonder how the staff were approached when the complaint was made. The staff in Dubai have terrible working hours, conditions and pay; many of the guests here are Saudi and it must be said that they don't treat staff with any kind of respect that they should so give them a break and be a bit more understanding.
Like in the real palace
We've spent 8 most wonderful days in Taj Palace. Hotel is magnificient, (executive, the lowest cathegory they offer) rooms are about 50 sq mt + balcony and very luxury furnished. Staff are polite, helpful discreet and extremly professional. The pool on the rooftop is great, restaurants (4 different types of cuisine) offer top class food and are not too expensive (in Le Meridien Mina Seyahi we paid 2 small sandwiches about 30 € and for that price two can eat normal lunch in Taj Palace and be served as a king). The New Year's Eve 2005 was great as well.
All the best for Taj Palace Dubai. Deeply recommend to everyone!
Staying at the Taj Palace hotel was a wonderful experience and I highly recommend it to everyone. From the moment we arrived we were welcomed by very friendly and professional staff. We were two families and they easily said they can give us an upgrade into one of their wonderful spacious apartments, we said great and wow what a room it was. we had everything we needed. The kids just loved it. We were in the pool everyday it was a good size. Our room was with breakfast, that was really good also. It was a great buffet with something new everyday.
I cant think of anything about this Hotel that I didnt like. I HIGHLY recommed this hotel to anyone planning on visiting Dubai
I won't stay here again!
The upside is that the location, while not on/near the beach, is fine for shopping; beautiful rooms and comfy beds. My expeirience, however, was awful due to the guests next door blasting their music late into the night - I ended up having to change rooms at midnight because the management said 'since it bothers ME'. The management on staff that night were not sympathtic or friendly. It's a shame that they did not comp my night as I would have given this hotel another try if they had done so or comped my next visit - or at least called me the following week. Big mistake on their part as I spend lots on hotels and resorts in Dubai and Jumeirah beach! There are too many wonderful places to stay in the area without this kind of treatment.
TripAdvisor Reviews Taj Palace Hotel Dubai
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