The Watergate Hotel
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Historical Traveler Reviews The Watergate Hotel Washington DC
Great room - sloppy management
My partner and I were driving down to DC and arriving late. Since he had a rehearsal the following morning at the Kennedy Center next door, we reserved a small suite at the Watergate and verified that the restaurant would be serving until 11 pm. We also confirmed a 5 PM checkout the following Sunday, after the afternoon concert.
When we arrived at 1030, we overheard an argument between the desk clerk and a couple who had reservations for dinner but had been turned away. When I discreetly asked the Asst Mgr who was checking us in about the restaurant situation, she said the dining room had closed earlier than scheduled but that room service would continue serving the entire menu until midnight. Since our suite had a dining area, we agreed and went up to the room, where we found no room service menu. I pointed this out to the bellman who was stowing our bags, and he brought us a menu a few minutes later.
I called room service immediately. The attendant seemed confused about the order and asked me to hold. She returned a couple minutes later to say that the chef had closed the kitchen, so they could only serve pre-made sandwiches and salads. I called the manager, who promised to remedy the situation. When we hadn't heard anything after 15 minutes, we called and learned the manager had stepped away and would call us back shortly.
We became concerned that we might not get dinner at all and went down to the lobby. The manager wasn't there, no one knew anything about our problem, and they couldn't recommend anything other than a coffee shop that "might still be open." We quickly reclaimed the car and drove into Georgetown for supper. The manager never got back to us.
On Sunday afternoon, as I was heading out to the Kennedy Center, I stopped by the desk to verify the late departure. I was told we were already late, and we'd be charged for an additional day if we didn't vacate immediately. Explaining the earlier agreed went nowhere. We finally agreed to pay an additional $80 to keep the room for the next 3 hours.
The suite was lovely - well furnished, nice view, quiet, good linens, and everything worked well. But the management staff is out of control.
Fabulous Stay at the Watergate
My husband and I just spent four nights at the Watergate. (Jan 28-Feb 1). I found direct booking to be the cheapest way to go and upgraded to a Georgetown Suite at an excellent rate thanks to a very friendly and accomodating reservations clerk. When we arrived at about 7pm we were told that they were out of Georgetown Suites and would we mind upgrading to an Executive Suite free of charge. Our room was absolutely beautiful with a corner location on the second floor with a wrap around balcony and sweeping views of the Potomac River. The room was huge and had two closets, a refreshment area, dining area, living area, black marble bath with separate shower, and king size bed. Everything was perfect and we LOVED IT!!!
Fourth of July Weekend 2003
Stayed at The Watergate July 4,2003 weekend. Room (exec. suite) was dirty, no bathrobes, chest of drawers in bedroom was ready to collapse.
Made several complaints to management with no response except "we'll look into it".
Stayed on the top floor. Hotel had rented out the penthouse and several rooms to a group of yahoos for a party. After complaining about drunken people screaming down the hallways to each other all day (this was long before the evening fireworks were to begin) we were finally moved to a very nice suite at the end of the hall.
By the way I asked the Manager on duty if the hotel was planning anything (such as viewing fireworks from the roof) for the holiday. I was told that the hotel had nothing planned. Imagine my suprise when leaving my suite for dinner that night to find the same manager at the doorway to the roof greeting the guests that were invited to enjoy the fireworks from the roof.
Later that night I discovered that the cieling of the bedroom and bathroom of my suite were leaking. Maintenance came up and did a quick patch job.
I complained to the GM after returning home and was promised that my credit card would be credited for one night. I am still waiting five months later.
By the way they really should not charge a fee to use the health club which appears to have not been renovated (or cleaned) since the Nixon administration.
Swissotel was all it said it would be
Large rooms, nice bathroom, comfortable bed with good sheets. Found a very reasonable rate online and would stay there again. Safe area and even found on-street parking (I dislike paying for hotel garages).
We have been to the Watergate in DC. twice in the past 3 months. Both stays were very enjoyable. They did the various request for our rooms.
They allowed us a late check out both times. Room service was very fast, all the staff was very friendly and helpful. We did not have one complaint about anything. It was definiitely a four star stay. We are only sorry that they are planning on making the entire hotel into apartments. If they do, we will surely miss the Watergate on our other trips to DC.
Never Again in Wategate
Letter to General Manager:Mr Spamer, We spoke on the morning of July 28 around 11:30 am about the level of service that my family and I had received since arriving on July 23, and you assured me that you would look into the items we discussed and contact us once you had time to review the matter. As I recall you assured me that the level of service that we described was not acceptable at The Watergate. I have yet to here anything from management at the Watergate? I would like for you to contact me as soon as possible to discuss the issue I mentioned, just in case you don't recall our discussion I will highlight: 1.When making reservations, Watergate promised connecting rooms overlooking river with pullout sofa and a crib (for our 3 children). When we arrived at 6pm (3hrs after checking) we discovered rooms didn't connect, no pullout, as well as our friend's room wasn't even ready. Once we saw room situation we called front desk and discussed room requirements as discussed previously on phone, front desk said that connecting rooms aren't available overlooking river. We swallowed our desire for this view to accommodate connecting rooms and pullout sofa.2.11/2 hr later we agreed to accept a 10th floor connecting rooms with garden view and pullout sofa. When we got to our room (Jones's) we didn't have pullout sofa and bedroom French door was off hinges and wouldn't close. Once again we swallowed hard and accepted the room, at this point it was getting late and kids where hungry (vacations should be relaxing, especially 41/2 star hotel)3.While booking room we where promised refrigerator and that didn't happen, not the bar but a refrigerator, front desk agreed over phone but didnt happen4.Air conditioning was more than a disappointment - at midnight it would only go to 785.Pool management made it real plain that small children are normally not welcome and adults had a $12 fee - no mention of such stipulations at booking6.Bath robes were not provided as indicated at booking7.On Sunday evening we arrived back at hotel around 8pm to find our room had yet to be cleaned, nothing no fresh towels, beds not made NOTHING. I called front desk and their attitude was, at this late hour what can we do? I reminded myself this was a Class Act Hotel! It took 2 phone calls to front desk and 1hr later we finally had a clean room with fresh towels.8.I really think the actual employees for the most part we trying their best, but management (Front Desk) was 2nd rate to say the least, This to my wife and I made us feel as if we where staying in a motel off I-95, you know the ones, and not the 41/2 STAR Hotel that we booked.9.Your lack of interest in contacting me as promised given our experience with of the Hotel isn't really surprising.10.This was to be a peaceful, relaxing and most enjoyable 5 days at the famous Watergate Hotel, instead it was disappointing every time my wife and I turned around.11.Check these items out with front desk and if they are honest individuals they will not be able to deny.I would be amiss if I did mention the good that we saw at Watergate:1.Doormen where outstanding those guys really new how to treat a guest (they really understood the concept of 41/2 star rating)2.Restaurant in the Hotel Food as well as wait staff were good3.Outdoor grounds - nicely kept
I love the Watergate
I stayed at the Watergate while in DC on business from December 2-4 2002. I do a lot of business travel and this hotel was the best I have stayed at throughout 2002. There was some confusion as to room rate at check in, but that was resolved quickly. Parking fees are stiff at $26.00 per day.
There are many things to do and see while in DC, and a visit to the Watergate should top your list! Make sure you take time to visit the bar if even for a soda; you never know whom you may be sitting next to.
I stayed here for a weekend in August and recommend it to others. The rate was very good for a large room with a balcony and lovely view of the Potomac River. It is an easy walk to Georgetown, the Metro, and other attractions from the location. The staff was friendly and responsive, quickly re-locating me to another room after a small problem developed in my original room. The only quibble is that hotel guests have to pay $12.00 to use the health club.
Spent one night away with my husband-great room, great view, great service-loved the marble bathroom and separate shower in the suite. The staff was very helpful and customer service focused. I would stay again.
stayed at the watergate to see sondeim musicals 3 nights in a row. my view was terrific on the 10th floor, out over the potomac and georgetown. hige room and bath. lovely, with balcony. and the allure of the watergate. all this, and across the street from the keenedy center, plus terrific free oysters at jeffreys (?) in hotel for only 115.00 a night. check out specials for sureon the internet.
TripAdvisor Reviews The Watergate Hotel Washington DC
Travel Blogs from Washington DC
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The morning started early. I didn't get to sleep until 1:30. The burning smell in the girls room was just the heater that they had turned on... Our rooms are so nice I didn't even realize we had a thermostat (awkward) so I was trying to shut of the stupid heat/air blower at the source... (idiota) Dehning managed to get everyone wake up calls except for me...I was supposed to remove the tape off of my girl's doors at 7:30...I snoozed ...