Swissotel Nankai Osaka
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Historical Traveler Reviews Swissotel Nankai Osaka
Excellent hotel for family travel
Very rarely does a business hotel do such a wonderful job for BOTH business travelers AND for families. Swissotel Nankai did it. We booked the hotel for a 5 night vacation and I have two young children, (2 yr old, and a baby under 1) and this hotel did absolutely everything to make our stay a pleasant one.
The facilities are top notch, and very obviously catered for Business travelers. However, the hotel does a wonderful job welcoming us with young children.
The concierge is the BEST one we have ever encounter, they remember us by name, and helped us make reservations in restaurants, and printed maps, and give us directions, translate our requests to taxi drivers, and after each day, when they see us, they would remember us, where we went, and asked how we liked it.
The room (superior) was big in size, a king size bed and a baby crib was provided, and breakfast included (American/Japanese buffet) is no doubt one of the best with lots of variety.
We travel alot, and we have high expectations, the Swissotel will be our number 1 choice when we travel to Osaka again.
Transportation from the airport was the number reason we picked this hote. It's 35 minutes by Rapid t train from Kansai, straight to the 3rd floor entrance of the hotel. Cannot be more convenient.
One small complaint: the bathroom's decor can be more uplifting, and the shower head is weird that it cannot stay straight because of the rubber hose being twisted most of the time.
World Class Luxury
The Swissotel Osaka is one of the finest hotels we have ever stayed in anywhere in the world. It was our first stop in Japan and our hotel in Tokyo, which was more expensive was no match. We booked an Executive Room, not knowing all the perks that came with it. We were surprised to be whisked up to the 33rd floor for a private check-in in the Executive lounge. Our room rate, for 3 people was just under $300 US but it included unlimited visits to the Executive Lounge. In that lovely room you got a free full breakfast, and food was available to snack all day. Also included was free alcoholic beverages and they had a full selection. Our rate also included free Internet in our room, free use of the computer and printer in the Executive Lounge, free use of the gym and spa. The hotel is located right over the Namba train station which connects you to everywhere in Osaka. In the end after exploring the city, Namba is the most vibrant, exciting and fun place to be. Within a radius of 5 blocks of the hotel you had everything available in food and entertainment and shopping. The service in the hotel was great, you just picked up your phone and any request you had was answered within minutes with a smile and a bow. The Executive lounge was staffed with 4 or 5 people at all times and they spoke English well enough to answer all our questions and give us directions to where we wanted to go. The room itself was clean and comfortable but not large by our standards. Other rooms much larger were available for more money, but this served our needs very well, especially with the Executive Lounge just a few steps away. The bathroom was great and the shower was spectacular with a huge rainhead shower. The Toto plumbing products in Japan were very impressive as were the fit and finish in all their construction. Overall, this is a world class hotel in every way in a great country with courteous and friendly people.
In my opinion, swiss˘tel Osaka is one of the best hotels in the world.
Location is fantastic: near everywhere you want to see in Osaka.
The Hotel staff is really polite and friendly. From your room, you
can see how beautiful Osaka is. The bathroom is also well-designed and
confortable with everything you need!
In addition to this, it is really, really, really near to central station, dept stores,
good restaurants and the famous 'dotombori'.
If you will go to Osaka, this is the best hotel!!
Nothing to complain except the TV
I stayed 3 nights at this hotel during Easter Holidays. It's one of the best hotel in Japan in terms of the location and quality of service :
- Just located at the Namba Station Complex, Takashimaya Dept Store, Namba City, Namba Park and Lab1 (the biggest electronic appliance store in Osaka) are just next to the hotel.
- Express train directly from the airport to the Namba station only takes 38 minutes.
- Willing to assist to solving language problem even calling back to hotel from the local shop.
- Meal was sent to the room within 20 minutes as requested.
- Delicious breakfast at the Swiss Cafe, esp fruits and fresh squeezed juice.
- Powerful water pressure at the bathroom - it's so rare in Japan !
Anything needs to be improved - well ! Just the TV position in Superior room.
A classy hotel close to everything
We stayed in Swissotel Nankai Osaka in March 2006 on our honeymoon, and enjoyed our stay very much. Our spacious room was in the 26th floor, and the views over the city were great. The hotel is on top of a railway station and metro station so access all over Osaka and to the Kansai airport is very convenient.
There is also loads of shopping just minutes away from the hotel, both underground, in a neighbouring department store as well as in nearby shopping arcades. The same goes for restaurants. In fact, we did not use the hotel's restaurants at all, as they were fairly expensive. The breakfast was not included, so we usually had some tea, fruit and juice in the morning
in our room, and had a morning snack somewhere in town. We did not use the spa either, as we had other things to do, but they seemed to offer all kinds of activities and treatments - although for a considerable price.
The hotel had excellent service - the concierge answered all our questions courteously, including my husband's request for directions to a special shop selling certain kinds of sports equipment. Their English was quite good. The hotel lobby is very nice, with huge armchairs and a piano bar to sit in, and there are also some luxurious shops within the hotel.
The room was very clean and good size, with two really large beds, a sofa and armchair group in front of the window, and a bathroom, and we feel the price - about 27 700 yen was well worth it. They give you a complimentary English language newspaper every morning, which was a nice touch, and there is a minibar and tea equipment which we found useful as well.
One complaint which goes for all the hotels we stayed at in Japan - the pillows are awful, big and full of some kind of hard stuffing, maybe some kind of hay?!! I bought a small soft pillow after a couple of badly slept nights and slept much better. Another surprise was that they did not provide yukatans, local type of bathrobe, which were always provided in our other hotels in Japan. There was not very much space for hanging out your clothes but they do provide an iron and slippers for you, and there were even two pyjamas
(children's sizes) for customer use.
I'd recommend this place for couples, romantics, business people (although it is relatively far from the most serious business area in Osaka) and families wanting to stay in a luxurious hotel with an easy access to all parts of Osaka. The view is a big bonus!
The greatest strength of the hotel is the excellent location. Access to/from Kansai International Airport is very convenient through Rapit Express train from Namba station just underneath the hotel. Hotel is next to Namba Parks and Namba City too.
Hotel is very well managed and staff are helpful and polite. Breakfast is average only. Rooms are not spacious but neat and well maintained.
Lovely room with an amazing view of Osaka City, fantastic service, great location on top of a huge train station complex and minutes away from one of the largest shopping/food pedestrian malls. Excellent breakfast buffet - in fact they gave us the choice of three breakfast options (Western buffet, Japanese buffet, or continental room service) which was a really nice touch. Only one complaint - the $17 charge (Y2000) to use the gym. Granted, it was a terrific gym with spa-like amenities, but I would have been happier with a more basic facility that was free of charge.
Great location and a great hotel.
Very convienetly located above the Train line from the Osaka Airport. English speaking Airport Information center staff was very helpful in providng direction to the train station which is locaated at the airport. Took 30 minutes to get to Namba, the end of the line and again with help from the station attendent directed us to the hotel lobby.
Staff were very helpful and attentive including providing directions to all attractions by subway and train. English is not an issue in the hotel. Room was very contemporary, clean and comfortable.
We had fun in the food court of the shopping center below the hotel where we communicated in sign languages to order food. We got what we wanted and people are friendly and helpful.
Friendly & Attentive Staff
Extremely polite & helpful staff, at front desk, bellmen, to concierge, business office... Extremely service oriented and helpful with arranging business events, dining, and sightseeing/shopping. Located right near Takashimaya Dept. store & Namba train station (fast trains to Airport or Kyoto.) Great Food Emporium in basement of Takashimaya for Asian and Western culinary treats.
Great location, wonderful hotel
Located literally on top of a major transportation hub for multiple train & subway lines, as well as in the middle of Namba, a truly hopping shopping, dining & partying district (if you know Tokyo, think Shinjuku & Shibuya). The nearby transportation was ideal for us as we used this as a base for daytrips to Mt. Koya & Ise, and then provided us with easy access to Kansai airport. The hotel has top-notch service with a great staff, very friendly & helpful, with generally good english language skills. Our room was ample with a great view of the city; the bathroom was large and well-equiped & well-stocked with a full range of ammenities. The hotel has a large selection of restaurants, but the nearby districts provide a seemingly infinite number of options for dining away from the hotel. A great way to experience this lively city!
TripAdvisor Reviews Swissotel Nankai Osaka
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