How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
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TravelPod Member ReviewsSwissotel Chicago
It always bothers me that the more you pay, the more you pay. $14.95 to use the wireless internet....ridiculous.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Swissotel Chicago
Top Notch Hotel
I stayed at the Swissotel for 2 nights, Sept 5 & 6, 2003. I could not find any faults with the this hotel. It is the attention to the small details that sets the Swissotel a step above other Chicago hotels. From the very moment you approach the hotel you can tell it is a class act. Attention to detail is everywhere, from the extra wide automatic revolving door, the polished granite flooring, the beautiful wood décor. The front desk staff was excellent with quick, courtesy, professional check in service. There are 6 elevators that service the guest rooms and there is never a long wait for one. Once you exit the elevator on to the guest floor there are large windows with stunning views of the lake front. As I entered my guest room the small clock radio was playing lending to a pleasant entry and to the outstanding views out my guest room window. What a great way to start my mini vacation and it just kept getting better. Since the Swissotel is set out by itself without any surrounding obstructions, the hotel provides favorable views from all the guest rooms. I have stayed at many hotels and the housekeeping staff here is the best I've ever experienced and the nice thing about it is you never see them!!! They anticipated my needs (without being asked) by providing fresh ice in the room in the ice bucket! I had brought my own beverages so I made myself a cocktail and relaxed in the room as I was preparing for the evening. There is a mini bar / mini frig in the room for those of you that don't bring your own. I enjoyed a great dinner in the hotel restaurant, "Currents", located in the lower level of the hotel. It rates up there with other excellent restaurants in the city. After dinner I went back to my room to fetch something before heading out for a night in the city. To my surprise the housekeeping staff had been in and serviced my room. The dirty towels from my shower were gone and replaced by fresh towels, the bed turned down and the rest of the room had been refreshed. It had only been a few hours since I had checked in. Now that is service! The room was nicely decorated with granite top night stands, a large working desk, 2 terry cloth robes, coffee maker, an ironing board and iron, a hair dryer that had low & high speeds (Ive stayed in hotel rooms that the blow dryers have one speed and it practically knocks you over, this blow dryer was useable), the pillows were fluffy, a daily newspaper arrived at the door each morning. The bathroom was beautifully decorated in marble or it may have been some other type of stone but whatever it was, it was quite elegant. There is a separate tub and shower. Another thing that impressed me was the way housekeeping wrapped the beds blanket in 2 clean sheets and the way they did it the blanket never slipped out. This was high on my list of the type of things that the Swissotel did to set it a step above. Having worked for a hotel myself in the housekeeping department, I know that the bedspreads and blankets rarely get washed. How wonderful that the Swissotel wraps clean sheets around the blankets and this way I know I wasnt laying on some dirty blanket that many others had been on before me. Everything was so clean. There is a fairly large inside pool that had nice views to the outside. The work out facilities were very modern and up to date. The Swissotel is in a great location. You can walk to Michigan Avenue shopping, Navy Pier & the lakefront, the loop area, financial district. And it is relatively close to the Rush Street night action. I was also surprised at the hotel parking garage area. It was not a dingy cement looking garage. There was nice furniture in the reception area and complimentary coffee and cookies. The Swissotel is a top notch hotel and offers very reasonable rates. I highly recommend it and would give it 5 out of 5 stars. Bravo, excellent job!Thank-you, Diane Hemmerich, Naperville Illinois
Nice hotel & great location
Stayed here along with a bunch of friends in summer 2002. Great location and views of the river and the lake. Clean rooms and friendly staff. Smoking allowed in the lobby!! Parking was a bit expensive - $33 valet and was quite backed up when we checked out (noon on Sunday - a busy time). We got a deal on Hotwire - <$100 per night - and at that price, it was an overall great experience!! Would recommend this hotel.
I couldn't say more about how much we loved the corner deluxe room. The room had great views and comfortable bedding. We did have difficulty with the staff. They were very unpleasant responding about a problem that arose. The customer is always right is not the motto of this hotel! The pool was horrible. Lots of other hotels in Chicago!
We stayed at the Swissotel with the intent of going to all of the museums in the area. We found the location to be perfect. The view outstanding. The staff helpful. The room was pleasant and clean. The only negative was the price of the in-house food. Although the food was excellent, the cost made eating at the hotel a burden. We spent more on a breakfast one morning for three of us then we do for dinner most evenings. We will stay here again on our next trip and eat other places.
Was almost a pleasure!
Nice rooms with better bathrooms! Most staff was very helpul. The garage LOST the keys to my car and the manager was quick to waive all parking fees. Keys were found later in that night. Charge for the gym was a bit silly and the pool was not quite what I expected. I have rated this a hotel above average because of the room, bed, bathroom, and the way the manager took care of us! We would stay again. We are in the service industry and expect great service.
Amazing views and service!!
We stayed at the Swiss for my birthday and had a beautiful room and a excellent time. Stayed on the 29th floor in a king corner room and the view was breathtaking. The staff was somewhat reserved but very professional. They do not "gush" over you with plastic smiles which I believe some may unfairly judge as "rude". In fact, the staff bent over backwards to meet our every need. We bought a package and lost our tickets to the Art Institute and they gave us extra tickets. We also had access to the 40th floor lounge and was blown away by the views, service and yummy food and wine served each evening. When we checked in they sent cholate coverd strawberrys and a welcoming note to our room.
The hotel was sold out we still was able to get our car within five minutes and the staff was always ready with directions and phone numbers to help us. My only complaint is that the king bed was too firm for my taste, otherwise this hotel was a dream come true and I would highly recommend it to anyone. I felt pampered the entire time I was there and look forward to returning.
Very Disapointed, Again!
Overall I had a VERY Bad experience when hosting a meeting for company, but when my parents came in from out of town and wanted to stay at the Swissotel, I thought we should give them another try. Turns out my first impression was correct, this is the LEAST friendly hotel I've ever been in! Even the concierge was rude and disagreeable. I could go on and on, but instead I'll just say GO SOMEWHERE ELSE!
I Want To Go Back
This was definitely the best hotel I've stayed at. The location, views and service was wonderful. I only stayed three days, but did not want to leave. It was worth the money,
Pricey But Perfect
If you want to stay in a fabulous hotel in the city and you're willing to pay a little extra, I'd recommend this place.Also, pay the extra for a corner room - the views of the city are spectacular.A short walk to Michigan Avenue. Excellent service from the valets, concierge, lobby agents, and waitstaff in the restaurants. The food in the restaurants was great and room service wasn't too shabby either.Well worth the money!
Best Birthday Ever!
On my husband's 65th birthday I wanted to give him a special treat. I selected the Swissotel for a night out. On our arrival, we were suprised with champage and dessert in our room. The service was excellent, the food delicious, but the parking was rather pricey ($35 per night). We were within five minutes of everything. The corner room had a 3 sided view of the river, the lake and the city. The towels were fluffy and spa type amenities were in the large bathroom. There was a separate shower and tub. I'd highly recommend this hotel. We also got a great rate for a Friday night!
TripAdvisor Reviews Swissotel Chicago
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