Swiss International Imperial Holiday
How has this hotel rated in the past?
Historical Traveler Reviews Swiss International Imperial Holiday Marrakech
Hotel nice but keep reading
Me & my husband went to the Imperial Holiday Hotel for along weekend in Dec 06. Boy was we glad to get home. The Hotel is nice but the brochures dont tell you it is situated on a horrible back street full of local men.(very intimidating, not women friendly) Yes it is 30mins from the centre. The waiters / waitresses are friendly / roof top nice if the sun shines (it rained for us). The Hotel does not seem ready for brittish visitors yet. The Jungle Bar in the Hotel is a meeting place for all the local men, you can not even get in to get a drink and why would you want too. However the waiters/waitresses would be happy to get you a nice chilled bottle of wine to take to your room. (As their is nothing else to do at night). Again with the food no brittish theme buffet like they did for other countrys. But could always get a bread roll & butter. We went on a open top bus and their seemed nicer Hotels on much better streets.
J'ai demeuré à L'impérial, et j'ai bien aimé.Le service est courtois .Les repas c'est tres bien.Malgré que ce soit bruyant un peu, nous sommes quand même au centre ville, les chambres sont tres propres et acceuillantes.
J'y retournerai surement
4* more like 1* Please read on...
I stayed at the Imperial holdiay hotel july 2006, for four nights.
I had decided to stay here after the reviews i had read then.
Concierge Desk -
upon arrival we got a cards to the rooms in 15 mins and are lugguge was taken upstairs.
Clean to a reasonable standard very dirty rugs.
The Bed had very flithy bedspreads on, Pillows had stains on... so i had to place a clean sheet on top of the whole bed and sleep on that.
Clean but you could smell the sweage which would bring the smell into the room.
Would come to clean the room on a regular basis with very dirty water and cloth. They would be in and out in 5 mins.
Hotel staff -
I had purchased a bottel of spring water for my baby from the kiosk near the pool. Only to discover that £3.00 botteled water was sparkling, so i took it back. The woman who served me was very rude and shouted abuse to me in her language, waived her arms up in the air and said "NO".
Things did'nt get any better......
Breakfast time -
There was a great variety of food which was great......... BUT.... at the buffet table the food was tasted by flies before we did which was a bit off putting.
The chefs and the waiters would bring out the food in flithy aprons and clothes.
Boliing water for the tea was bought in a very dirty pan and then topped up.
The table cloths were the same throught out my stay. they were'nt changed, everyday more stains would appear and thay would never be cleaned. The waiters would use there hands to dust of the breadcrumbs before allowing you to sit. "Ahhh soo sweet".!!!
Concierge Desk -
A night before i was due to check-out I had a very neat pile of ironed clothes on my bed. To my shock when i had returened to my hotel room my baby's addidas shorts were missing. So i went to the desk to ask about the whereabouts of my item..... to shock me further all members of staff had lost speech and any understanding of English.
(Im a prefections and cautious whan it comes to certain things. I would leave the room totally clean everyday. My suitcases locked. Only the clothes which had come form the dry cleaners were left in pairs on bed, unfortunatlly the shorts were not in a pair.)
Overall - I was very dissapointed with my stay at this hotel and would never ever stay here again. For a 4 star it was a disgrace.
Hotel Imperial Holiday. Bonito hotel
Me alojé en este hotel 3 noches en Septiembre, y me agradó mucho el nivel del servicio y la calidad de las habitaciones. Tenía una habitación que miraba sobre la preciosa piscina, y era muy espaciosa.
El hotel tenía una gran piscina con suficientes tumbonas, lo que era agradable al volver de un ajetreado día de mirar monumentos. El personal de la recepción era muy amable y servicial, junto con el personal del desayuno.
El hotel tiene noches especiales con tema marroquí, pero nos fuimos el día antes del evento. Hay un bar en la azotea, que parecía bonito, pero cada vez que subíamos para tomar una bebida, no había ningún empleado que se pudieran encontrar.
El hotel se encuentra a un paseo de 30 minutos de la plaza principal, Jemaa El Fna, pero es agradable por la mañana, y está en la ruta del bus tour de Marrakech. Lo recomendaría enormemente por el precio que tiene, y volvería en mi próxima visita a Marrakech.
Imperial Holiday : un hôtel agréable
J'ai passé 3 nuits à cet hôtel en septembre et ai été très content du niveau du service et de la qualité des chambres. La mienne, très spacieuse, donnait sur la jolie piscine.
L'hôtel a une grande piscine et de nombreuses chaises longues, ce qui était agréable en rentrant d'une journée de tourisme bien remplie. Les réceptionnistes tout comme les serveurs du petit déjeuner étaient très gentils et efficaces. L'hôtel propose une soirée marocaine certains soirs, mais nous sommes partis un soir avant l'événement. Il y a un bar sur le toit, il avait l'air agréable, mais à chaque fois que nous y sommes montés nous n'avons trouvé aucun employé.
L'hôtel est à environ une demi heure à pied de la place de Djemaa El Fna mais les matins y sont agréables et il est situé sur le parcours du bus touristique de Marrakech.
Je recommanderais vivement cet hôtel pour son prix et j'y retournerais volontiers lors d'un prochain séjour à Marrakech.
I stayed at the Imperial Holiday Hotel in Marrakech in Sept 06 and was really impressed with the facilities and service. We arrived at the hotel at 11pm and the staff were expecting us and were very friendly. The reception staff spoke excellent English, as well as a number of other languages.
Although a relatively small hotel it has everything you need. The rooms were big, airy and clean and our view over the pool was lovely, especially at night. The pool was great, just what's needed after a wander round Marrakech! and although you are in a busy city, when lying round the pool it is really peaceful. The staff throughout the hotel were friendly and always willing to help.
The hotel is in a good location within Marrakech, located in the new town which is quieter, more modern and less busy then areas near the Medina but within walking of everything you need.
I stayed at this hotel on a B & B basis and the breakfast was lovely. I can't comment on evening meals, however would suggest you eat outside the hotel as their are many lovely restaurants nearby. Drinks within the hotel are also very expensive.
Having also stayed in a Riad within the Medina I would also opt for a hotel with a Pool, which are normally not that much more expensive.
Imperial Holiday Hotel. - Nice Hotel
I stayed in this hotel for 3 nights in September and was very pleased with the level of service and the quality of the rooms. I had a room, which overlooked the lovely pool and was very spacious.
The hotel has a large pool with plenty of sun beds, which was nice to return to after a busy day sight seeing. The reception staff were very friendly and helpful, along with the breakfast staff. The hotel does have special Moroccan theme evenings but we checked out the day before the event. There is a roof bar, which looked nice, but everytime we went up stairs for a drink there were no staff members to be found.
The hotel is located about a 30-minute walk from the main square: Jemaa El Fna but is pleasant in the morning and is on route of the Marrakech tour bus.
I would highly recommend this hotel for the price and would return on my next visit to Marrakech.
Nice hotel with minor issues
Our tour group stayed in this hotel for one evening. Rooms are clean, comfortable and nicely decorated. Immediately after check-in, bell staff brought our luggage to the room.
Although this was the nicest hotel that we stayed in during our week long trip to Morocco, we do have two complaints: TV & AC remotes located at front desk and fluctuating water pressure.
As stated, both our television and AC remote controls were located at the front desk. When picking up the controller for your AC, be sure to remember what brand your AC unit is. Also, check that your controller has batteries. Our first remote control didn't have batteries. After returning to our room with a 2nd remote control, we discovered that we were issued the wrong brand for our AC. Fortunately, one of our neighbors had one that we could use so we avoided a third trip down to reception.
Also, the water pressure fluctuated quite badly. The water pressure was so bad my whole floor must have been taking showers at the same time.
Marrakech the Magnificient
My wife and I are senior citizens. The Imperial Holiday hotel is listed as a four star establishment and for service and cleanliness is exactly that. One needs to appreciate that in Morocco this grading carries a little less weight than it does in Europe. It has everything that is stated to be there in the listed details, but the rooms are just a bit gloomier than one would expect, largely because the more than adequate lighting is concealed behind Moroccan type shades and this cuts down the illumination considerably. On the other hand the rooms are immaculate, fairly spacious and spotlessly clean, with a complete linen change every day. A buffet breakfast was included in the price and it was adequate (with as much freshly squeezed orange juice as you can absorb) but one needs to watch for the occasional coach load of early excursion guests getting to it just before you do, because topping up can be a bit slow. Eggs are cooked to order in exactly the way you want them.
We would go back to this hotel without question at any time.
The staff are exceptionally friendly and efficient. Especially so was a young lady called Nadia, who is the hotel's PR representative. She is normally stationed in the hotel front lobby, her job is solely to ensure that guests get exactly what they want, and this she does extremely well. She speaks reasonable English, too. She will offer you excursions, some reasonable, some not so, but the one I would definitely recommend is the trip to the foothills of the Atlas Mountains, the Ourika valley and a Berber village. The cost is low and it is virtually an all-day, extremely interesting outing.
There is a fairly large outdoor pool but the number of sunbeds is limited by the smallish garden area which contains it. It is surrounded on three sides by a high Dali-esque brown moulded fibre-glass wall the like of which I have never encountered before. You either like it or loath it.
Access to everywhere in Marrakech from the hotel is easy and rapid. Although, if you look at the map, the hotel seems to be far out, this is not the case because the city is somewhat smaller than it looks on the plan. The Imperial is situated virtually behind the main post office, and a similar distance from the shops. Anywhere you need to get to - the souks, the main square (always referred to as La Place) or any other tourist attractions - are well within an exceedingly cheap taxi ride on the 'petit taxis'. These are battered beige-coloured small cars which will take you a couple of miles for about 50p. (Make sure you point to the meter before you go, but even if they rip you off, it's still cheap.)
Surprisingly for an Arab country the general spoken language is French and because English visitors are thankfully fairly rare, not much English is spoken.
Marrakech itself is delightful. The people are friendly and helpful, the food is generally cheap and good (we are vegetarian and we had no trouble finding what we needed) and the city is clean. Every twenty yards, in every street, even the minor ones, there is an orange tree in full bloom and covered in oranges. The scent of orange blossom everywhere is unbelievable.
A trip on the tourist bus is an absolute 'must'. These are double decker red buses which stop at various places en route. At each stop there is a steward who speaks perfect English and who will tell you what it's all about. For around only £8 you get two tours, the first, lasting about two hours, is around the city itself and is fully explained in many individual languages through a set of new complimentary earphones, and the second lasts about the same time and goes around the northern perimeter. In each case you can leave the bus where you want to and hop on the next one wherever you are. The ticket lasts for 24 hours and you can take one tour one day and the second the next.
In Marakech it is possible to go ballooning, or take a helicopter ride, or go climbing in the Atlas Mountains, but to the valiant traveller all these adventures are easily surpassed by the one the locals take every day. It's called 'crossing the road'.
There are traffic lights and they are mostly obeyed by a very law-abiding population but very few people use them just to get to the other side of the road, which with some of Marrakech's wide avenues can be quite a distance. It's a game of pedestrians versus the rest. To play, one moves two or three feet at a time straight out into the traffic stream which consists of anything from a fifty foot tourist bus to a donkey cart piled high with old furniture. At times it can be almost impossible to see the tarmac for wheels, especially in the Koutouba mosque area of La Place. It makes Oxford Street or Trafalgar square look like the Sahara on a slow day. Bicycles, mopeds, horse-drawn cabs, taxis, cars and buses drive straight at you, oddly enough with hardly a horn-button being pressed. Think Russian roulette. Think lemmings. Somehow, by the grace of God and the rules of the game, nobody ever seems to get hurt. From the vehicles, that is. From my wife's fingers drilling into my arm, well that's another story!
That's Marrakech. Go! You'll love it.
Hotel agréable, proche de toutes commodités !
Nous avons passé, en Juin 2005, un séjour relativement agréable !
L'hotel se situe dans le quartier de Gueliz, quartier dit "chic" de la ville. Situé dans une rue parallele à l'avenue Mohammed V, l'hotel se classe en 4 étoiles.
A l'interieur : Piscine à cascades (serviettes mises à disposition gratuitement, et le maitre nageur est un jeune homme de 23/24 ans, absolument sympa), Salle de sport (payant), Salle de Hammam (payant), Salle de conférence, mini boutique, et point d'acces internet (tres cher !! 3€ les 30min en haut débit).
Bref, à l'intérieur de l'hotel : Tout est marbré dans l'accueil, des minis fauteils en cuir sont à votre disposition dans la salle d'attente (idéal, il y fait frais, c'est mieux d'attendre dans la clim' plutot qu'en extérieur où il fait tres chaud). Il se compose d'un grand restaurant international, où sont servis les petits déjeuners, midi et soir, le tout sous forme de buffets tres variés, riches avec une spécialité locale par jour. Vous trouverez en bord de piscine un Snack ouvert de 7h à 20h (thé, café, glaces, patisseries), à l'intérieur, avec terrasse sur la piscine : le bar en RDC. Le soir, ce sont clients de l'hotel et surtout les marocains locaux qui y viennent se détendre autour de la piscine à cascades éclairée de nuit ! Un orchestre se présente 2 fois par semaine, le reste du temps, de la musique est laissée en fond sonore. J'ai trouvé ce bar un peu lugubres pour etre honnete ...
Enfin, le MUST, c'est au 6eme étage de l'hotel, un bar en plein air qui accueille les clients de l'Imperial Holidays de nuit, avec une vue imprenable sur tout Marrakech, Vision à 360°.
Des ascenceurs sont à disposition justement.
Les chambres : Spacieuses, lumineuses, légere touche marocaine dans la décoration (cadres de lits et coiffeuse). La climatisation, la TV, la Salle de bain équipée (Baignoire, Seche Cheveux, WC, Serviettes, Gels douches et savons) et le coffre fort (payant) composent la chambre. Elle est constituée par défaut de 2 lits doubles (ce qui est génial il faut le reconnaitre). Le service des chambres ne fera le ménage et le changement des serviettes que si vous aurez laissé vos clés à l'accueil le matin.
La contrainte est que pour avoir un taxi, il faut se déplacer à pied sur l'avenue Mohammed V et espérer que l'un s'arrete, mais au bout de 5minutes, vous en trouverez tres facilement. j'y ai apprecié un agreable séjour, les employés dans l'ensemble sont accueillants (surtout le maitre nageur, et le personnel du restaurant principal qui vous accueillent en chantant et en sourire!!!).
Seul bémol de l'hotel : peu d'activités sont proposées pour animer, mais bon, j'y étais aller pour visiter Marrakech et surtout faire les souks, marchés & boutiques.
Les excursions sont proposées chaque matin à l'accueil, l'hotel est proche des avenues où pleins de boutiques de luxe (vetements, sacs, parfumeries, restaurants, etc ...) vous attendent. Le vrai Marrakech, avec notamment la place Jamaa'Al Fna se situe à seulement 3 minutes en taxi. Idéal !! Ma note : 17/20; à tester !!!
TripAdvisor Reviews Swiss International Imperial Holiday Marrakech
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