Gretna Hall

Address: Gretna Green, Gretna Green, Dumfries and Galloway, Scotland, DG16 5DY, United Kingdom | 3 star hotel
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This 3 star hotel, located on Gretna Green, Gretna Green, is near World Famous Old Blacksmith's Shop Museum.
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    TravelPod Member ReviewsGretna Hall Gretna Green

    Reviewed by philscott

    Our first stop in Scotland

    Reviewed Sep 5, 2013
    by (9 reviews) , Australia Flag of Australia

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews Gretna Hall Gretna Green

    Avoid at all Costs!!!


    We got married at Blacksmiths Shop, Gretna Hall Hotel in July, avoid at all costs!! The ceremony itself and staff (Gordon) was great but the hotel is dirty, staff very unhelpful and it spoilt our wedding day! £115 per night for a dirty room with no curtains, no not the impression of a Swallow Hotel at all!

    Only here for the beer?


    The old part of the hotel is historic and very attractive. The grounds, too are very pleasant. A large and rather ugly modern wing houses the accommodation, which is a little drab and worn. Meals were generally excellent but there was a glitch when I ordered the smoked haddock from the breakfast menu; after waiting some 40 minutes I informed the head waiter and, a further ten minutes later, I received my fish, swimming in liquid. In fact it was probably still almost capable of actually swimming, as it was still raw (in fact frozen) in the middle. It was sent back and another 10 minutes later the same piece of fish returned to my table after apparently being microwaved until rock-solid! This, together with the broken toilet seat in my room, certainly took the shine off what was otherwise an enjoyable stay. On the plus side, the bar served an excellent pint of real ale (albeit at a price), with two handpumps providing an interesting choice of beers to complement a small but select range of whiskies. Just as well, as it's a lengthy walk to any other facilities. And is it a sign of the times that a hotel can sell you a range of expensive souvenirs but can't provide you with a stamp for a letter?

    Pleasure to stay


    We stayed at the Gretna Hall for one night and I must stay we really enjoyed our stay. The staff were so friendly and helpful and nothing was too much trouble. We ate in the hotel on the sunday night and the meal was lovely no complaints at all and breakfast on the sunday morning was a mixture of buffet and the scottish breakfast was waitress service and once again no problem.

    The only down fall we did experienced was getting served at the bar was a little slow but they did get very busy with the wedding parties so this was expected.

    We enjoyed it so much we have booked our wedding reception at Gretna Hall in july and they have been fantastic sorting that with us and we are both looking forward to our wedding in Gretna Green.

    The time of my life


    We got married in june 02. We stayed in The Gretna Hall Hotel and got married in The Blacksmith Shop. Gretna Green is known for the run-a-way bride, we tried to do that but 35 mamembers of our family run away with us.

    We had such a magical time there and even though there is endless amounts of weddings in one day, i felt that i was the only bride getting married on that day.

    We had the piper lead the guests and then lead me into my husband and i feel that gave it the magic.

    We all had such alovely time in Gretna and our wedding was very personal

    We certainly had THE TIME OF OUR LIFES .

    We hope to visit again for one of our anniversaries.

    Thanks Gretna and see you again soon

    Friendly Staff, nice room


    We were pleased with the room we were given, ground floor away from the smokey bar area.

    Staff very helpful and friendly, especially reception and dining room.

    Downside was the dinner on the first night, couldn't cut the meat much less chew it. Rest of meal ok. Sunday morning breakfast was serve yourself. Unfortunateley it was a problem finding a plate that did not have grey coloured water lying on it, obviously straight from the dishwasher wet and just piled up. Plates were cold too for the hot meal.Cereal dishes in same state. Had to dry them off on serviettes.

    Might go back but not sure yet.

    Unfriendly staff and poor meals


    On arrival half an hour after check-in time, receptionist gave us an icy stare, informed us the room wasn't ready and told us to wait in the bar. When we did, there was a large crowd already seated awaiting keys like us - great way to pass sunny afternoon! On first night I chose a type of veg crumble from the menu which turned out to be 'dry tasteless crumble with a sticky bottom'. The second night was worse when the 'safe bet' salad I chose had large dark green leaves (inedible) and a lot of old-looking extras - won't complain incase they do something nasty to my replacement. The waiting staff were very young and didn't have a clue about their duties.

    Fantastic Place!


    This place is second to none! We stayed for four nights in December and the staff were so friendly, nothing was too much trouble. The rooms were clean and spacious and the food and service in the restaurant was amongst the best we have experienced. We'll definately be visiting Gretna Hall again, as soon as possible!

    My wedding in gretna


    we`re just after getting married at the anvil hall gretna (wow)the pictures don`t do it justices. the staff are so helpful we went for alook around on the friday we were all in tears . my partner didn`t know were we were getting married he left it all down to me (he just wrote the cheques) i`ve never seen him soom emonital. the service was religous and so romatic you wouldn`t believe it. we had emma wyper taking photo`s and susan hall doing cars (very reasonable)emma had the phots with us by 9 the night of the wedding. we stayed at gretna hall great meal afterwards the food in the bar wasn`t great but the resturant was second to none(and we`re very fussly eaters)they catered for the 2 children. the rooms were of avenge size and very comfortable.gretna hall semms to cater for a lot of weddings. there were 5 other brides in the hotelbut it didn`t take away from me at all.we really enjoyed the whole thing.

    Very Dissapointed


    I stayed at this hotel as it was the hotel my sister was getting married in. The room was £110 a night.

    When we got there the room was very hot, the window would not stay open so we had to use the remote control from the 1987 spec television to prop it open. The room was dark, not as clean as I am used to and extremely small. The bathroom had British racing green wallpaper and a light that would not work properly, meaning we were showing in the dark practically. I complained about this twice but nothing was done. We did not have a heated shower rail which meant if you showered more than once in a day you had to use a damp towel. The hotel itself was very old fashioned and in dire need of renovation.

    The staff on the whole were rather unfreiendly and unhelpfull. This was the view shared by the entire wedding party.

    The wedding was lovely, if your going to get married here, then it will be fine, just book your guest in somewhere else!

    Not the most enjoyable stay.


    My wife and I stayed at this hotel on the 10th July 05 for one night which was enough. The quality of the food was the only thing that we were half satisfied with. Here are only a few of the main complaints we had, we were rushed choosing our food from the menu and didn't think much of the young waitresses and actually wittnesed one of them spitting outside the main entrance. Our room was surrounded by young American tourists who were very loud till the early hours and were walking on the roof outside our room. At breakfast in the morning I had to ask for a clean cup the one I had was filthy, also the fire alaram went off and the staff didn't have a clue what to do. We will never return to this hotel.

    TripAdvisor Reviews Gretna Hall Gretna Green

    3.50 of 5 stars Very Good

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