Sutton Suites And Extended Stays
How has this hotel rated in the past?
Historical Traveler Reviews Sutton Suites And Extended Stays SeaTac
The accomodations are roomy, kitchen is handy, close to airport and Southcentre Mall. But - not very clean, noisy and the continental breakfast was poor. The girl on the front counter was obviously more interested in talking to her friends on the phone as it was evident she was irritated by our presence and questions about the airport parking. Every time we were finished asking one question she would answer curtly and get back on the phone. We would carry on with another question and she would sound exasperated as if to say "what do you want now?". When we returned from our holiday and called the shuttle for pick up, the phone rang and rang, or it would ring a couple of times, sound like it was picked up and then went dead. When my husband had to take a cab to the hotel to pick up our vehicle, he was given the excuse that the phone lines were down. Rates were reasonable enough, but if you want good service and more than mediocre accomodations, pick another place.
You can do better
We stayed for one night before a flight to London and used their Park and Fly deal, booked on Travelocity. The published rate was $59.99 for one night plus 7 nights parking. After adding taxes and an additional two nights of parking, the bill was $92. I think you can do better for the money. The place is a bit run down, and off the main airport road.
The website says you can walk to a movie theatre, but it is actually closed down. The building next door also appears to be closed, so the area feels sort of neglected. You can walk to a Taco Time or a Thai restaurant, but that is all. They don't really have enough parking for their park and fly deal, so there was no place to park when we arrived.
They had to move some vehicles around to find a place.
Incredibly RUDE 'Manager'
This motel is run by the rudest excuse for a "manager" I've ever seen anywhere. I recommend people stay elsewhere to avoid this incredibly hateful individual who has all the time in the world to post anal responses at this site, but no time to deliver acceptable levels of customer service to motel guests! Had she delivered decent service in the first place, I doubt the Sandpoint poster would have given such a negative review. This so-called "manager" needs to retire, as she gives the "hospitality" industry a bad name.
I keep coming back
I found Sutton Suites and I keep coming back. My room was a 1 bedrrom mahogany apt. with all the ameneties and very clean. Having the free continental breakfast is a great convienence.
Grim little dungeon
We should have turned around and left when we first walked in. There was a lady screaming into her cell phone that she was not staying in a dungeon. The people in front of us were almost in tears in trying to get themselves understood. They wanted a shuttle ride and were told it would cost them $24.00 each. Our room was just being cleaned when we were told it was ready. This was 3 pm. The maids did not vacuum and washed the dishes with no soap. The bathroom had hair from various body parts on the floor and my towel had a long black hair that I did not see until I felt it wrapped around my face. There were ants in the kitchen. The bed spread was gross and the sheets did not fit the king sized bed so we wound up sleeping most of the night on the mattress.
The bottom floor rooms are below ground level and our window had a lovely view of all the garbage that blew in or was discarded. Toilet paper wrappers and fast food containers galore. The lighting is so poor in the ground level hall as to make you think of a dungeon. On the second day after a long day at the hospital(where I had gone for tests) we found ourselves locked out of our room. We had to then convince the "gentleman" at the front desk that we had paid for 3 days and though we weren't happy about our room it was indeed ours. Not once were we ever thanked or spoken to with courtesy. We actually tried to be so kind as to get that kind of response to our courtesy. It did not work. The help screamed from one end of the hall to the other at 7:30 am and the smell from the cooking done in the building was over powering. My husband and I both like East Indian food but there was no way of venting the very pungent smell from our room.
This was the worst of any of our Expedia stays and we've stayed in many booked via this service.
Stayed one night
Our family of 4 stayed at the Sutton Suites for one night as we needed to catch a 7am flight the next morning and drove in from Vancouver. I doubt anyone would actually pick this hotel for a holiday stay as the location is near a busy street very close to the airport. The reception was friendly, the room clean and the beds OK - not great but OK. The furniture is pretty cheap, as when we went to move the table so we could pull down the roll-away bed, the leg broke right off. For $56 a night though, this is a pretty good deal though we didn't use their parking or airport shuttle as I found a cheaper deal online.
I decided to stay in the Seatac area and wasn't familiar with the hotels in the area. Did a bit of homework by reading the reviews here since I wanted a fairly large comfortable room with a full kitchen.
Usually I stay in downtown Seattle and I'm used to staying either at Springhill Suites or Residence Inn type accommodation. One thing I did not realize was that this is not a new place. The picture they use to advertise the front of the building is quite deceptive. It actually seems like its two older apartment buildings joined together by walkways. I got a king sized bed with full kitchen. A large studio, not really a "suite" as there was no separate room divider between the bed and rest of the space. Bed was comfy. Couch, tv and dining areas had a bit lower than average quality of furnishings, though all were functioning and comfortable enough. Pros: Got a GREAT price of $40 US per nite. Easy location to get onto the hwy travelling north to seattle or south to tacoma (I was going to both locations during my multi-day stay). Front desk staff were fairly pleasant. Cons: Parking was horrible. They allow ppl who are flying out of seatac to park complimentary, which uses up a HUGE amount of their parking. When I'd come back at late nite hours, I had to leave my key at the front desk for them to shoehorn my car and to be able to move it around, I found this to be annoying. Housekeeping was inconsistent. On 2 out of my four days they didn't replenish the in room coffee, shampoo or wash the dirty dishes.
Would I stay again? Perhaps. I was glad I didn't get sucked into going to the Sleep Inn or Jet Motel which looked like total dumps. If I had to stay in the seatac area again, I would perhaps go for a location a bit further south on Int'l Blvd by the Ramada or the Doubletree. In that end of Seatac there was much more supply of restaurants, convenience stores, gas stations etc.
Conclusion: Good value for what you get. If you're used to staying in business class or higher tourist class accommodation you may be a bit disappointed. I gave it a 3 dot rating as I realized when I booked it that it wouldn't be the type of quality standard I was normally used to.
Great Hotel shuttle service
We didn't get to stay there as it was not available for the days we requested. But the shuttle service was active for them at the airport.
We saw 3 pickups in 20 mins. while we were still waiting for our hotel.
Will start with them next time.
Outstanding service at Sutton Suites
We recently stayed at Sutton Suites Seatac WA for the first time. We stayed one night and used their long-term parking facility for 5 days - all for approximately $68.
From the first contact (Reva the manager who booked our reservation) to the last (driver who picked us up at the airport), we received excellent courteous service.
Our large room included a comfortable king size bed, very clean bathroom, and though we didn't need it, a sofa bed. Continental breakfast was included in the price. The kitchen included a refrigerator and range (both full-size), microwave and real table settings (mats, plateware, glassware, flatware). We also had the use of pots & utensils.
Also - and importantly - the staff made sure we were taken to the airport on time for our flight.
We have recommended Sutton Suites to family who, like us, fly out of Seatac and and want good value in lodging & parking facilities nearby.
Thank you for giving us the opportunity to review.
TripAdvisor Reviews Sutton Suites And Extended Stays SeaTac
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