Sutton Place Hotel Vancouver
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Today was our last day in Vancouver and our first day on the Disney Cruise.We had scheduled a 12:00 embarkment time, so we took our time. Chas and I got up early -- it gets light so early here.We had breakfast and paid our bill (I can't believe there were 30 dollars in taxes for each night. Local governments are really sticking it to travelers).We …
Again, I got up early as the sun gets up so early. We decided to eat breakfast at the hotel so that we could have a little more room for the 4 of us.
Doreen asked if we could walk over to Chinatown. She found out the best way to get there -- avoiding all of the bad parts of the town. What we didn't expect is that Chinatown is one of the bad …
Friday night, we started our adventure by flying from JFK to Vancouver. All day on Friday, we kept watching the weather reports hoping that tropical Andrea, the first tropical storm of the season, would wait until we took off to arrive in the New York area. We boarded the plane on time. In fact, we were one of the first in the main cabin (and was …
Got up nice and early, as our tour bus was picking us up at 8 am. We found an IGA across the road, so bought a roll for our breakfast. Nicci was getting stressed in case the bus arrived, so we hurried back to sit in the fancy lobby for a while. Our driver arrived, and he was such a good tour guide. Kept us informed and entertained all day. The day …
We decided to Google the weather in Vancouver before we left, and Nicci nearly fell off her chair! Rainy with warm patches, temperature 7 degrees!! Ha Ha. So she left San Fran very apprehensively! When we got to the airport though, we got a lovely surprise, as we were put onto the special plane they use for sports teams. The Vancouver Canucks (ice …
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
I really liked this hotel. It reminded me of what a high end hotel was like in another time. The rooms were very comfortable, breakfast was good, yet affordable. The only complaint I would have is that the internet was spotty at best. And the CBS affiliate out of Seattle's sound was out of sync (we were trying to watch the Tony awards which was hard when the sound was not right).
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsSutton Place Hotel Vancouver
Historical Traveler Reviews Sutton Place Hotel Vancouver
I've stayed at a few hotels in the city and was looking forward to my stay at the "only 5-star hotel" in Vancouver. Boy was I disappointed.
My husband and I stayed at Sutton Place for the first 4 nights of our honeymoon. The hotel has an impressive and oppulent feel about it. Although our original room was classed as no smoking, it was obvious that it had previously been a smokers room as it still smelt quite strongly of cigarettes. We called reception and after profuse appologies they promplty moved us into an equivalent (king-sized deluxe) room. This was a lovely clean, sweet smelling room with a bigger and better bathroom than the original room we were given. The room was tidied and cleaned to a high standard each day. We ate in the restaurant once during our stay. The food was delicious, but the restaurant lacked atmosphere as there was only another couple eating in the restaurant at the same time as us. The bar however was busy and buzzing, although fairly pricey, as I suppose hotel bars often are. Although we didn't make use of the leisure facilities, they were quiet and looked reasonable / clean / well kept etc. The real bonus of Sutton Place is that it's a 1-minute walk to Robson Street so choice of shops, transport, restaurants etc is effortless. Overall I would rate the hotel as excellent - the location, service and room were impressive.
I booked at the Sutton based on a lot of the good reviews posted here. In the end, the Sutton did not deliver. I was only booked to stay one night so I had requested to stay in a hotel room with a king bed (the Sutton has two towers - a hotel tower and an apartment tower). When I arrived, the front desk clerk told me that they had put me into one of the apartment suites. I didn't know what they were all about so I went up to the suite. I was very disappointed when I arrived at the suite. The apartment suites are designed for people staying at the hotel in excess of a week. They are very plain, worn-out and boxy, but have kitchenettes, separate bedrooms, etc. that would be appropriate for a lengthy stay and/or more people. I don't usually spend $250/night on a hotel room so I had expected something quite beautiful and certainly didn't get that with the apartment suite. I called the front desk to get moved into the hotel tower, which they did. However, they only had a room with twin beds - not the king bed I had requested when I had made the reservation one month prior. Overall the hotel rooms are nice but certainly nothing special. My duvet cover was ripped, the beds are very hard and uncomfortable, etc. I'm normally not a picky person but when you're paying the price, you expect better. With my guard up, I noticed stuff that I probably wouldn't have noticed had my first impression of the Sutton not been tarnished right away as it was. There are several choices of hotels in that price range - next time, I'll try another one.
Splendid in every way
After much shopping for a hotel in Vancouver, I found a great online deal at the Sutton Place. Having come from the Empress in Victoria, I was prepared for a bit of a let down, but that certainly was not the case. It was absolutely delightful. I had a room on the 17th floor with a lovely view. It was comfortable, beautifully decorated and immaculate. The staff were extremely friendly and courteous. Since returning home, I cope with stressful work days by recalling my time at the Sutton Place. It was one of the best hotel stays I have had in any country.
After reading the positive and negative reviews here AFTER booking my stay at the Sutton Place, I feel I need to add my two cents (for what they are worth) to the comments by others here.
Based solely on the fact that the user reviews that I read on this website played such an integral role in where I decided to spend my honeymoon, I feel it is only fair to put my two cents in as well.
Whoever is handing out the five star rating on this hotel must be clueless. Our room was extremely dark & outdated, the chairs, carpet and bed spreads were all stained. The service was also lacking. The only redeeming quaility of the Sutton Place was it's location.
Although this hotel came recommended in Frommers etc. with AAA 5 Diamond rating, we were disappointed on the whole. Maybe Sutton Place are having a difficult time? The food wasn't good - most things ordered were either dried out and/or cool when they should have been hot and lacking in taste. The electrics in the first room we had were faulty and after 5 times of phoning we were eventually moved to another, better room at no extra cost. The front desk manager was helpful as were most of the staff. However on the laundry side, what a rip off. We know it's not cheap anywhere; clearly what were t-shirts and listed as so were charged at twice that amount - they changed the list to read them as shirts. Cheek. Housekeeping staff were pretty good. This isn't our first trip to Vancouver. Wouldn't go back to Sutton Place, the Four Seasons and the Pan Pacific are far better. Friends in Vancouver said they had heard that Sutton Place wasn't as good as it used to be.
We stayed for the better part of a week at the Sutton Vancouver. Overall the stay was disappointing. The Sutton Vancouver is cruising on an old reputation of purported luxury. My husband and I travel frequently for business and pleasure and we were looking forward to our stay in Vancouver where we were visiting family and attending a Bar Mitzvah.
I have to admit that I was really surprised that the Sutton is listed as such a luxury hotel. Don't get me wrong it's not really really bad, just very dated in design, space, decor, honestly even the TV was antiquated, our guest room tv at home is bigger and what about that two person coach. The bathroom shower made me feel a like I was a the gym, not a classy hotel. The bed was big (king) and comfy but if your'e going to try and pull off the "Wikkininish Style" with the duvet (no cover on it) make sure it isn't yellowing. The lights in the room were not working properly and the general appearance of the room was so dated. The worst part was the actual size of the sitting room, so small that there is not even sufficient space for meals to be served (this was a junior suite).