Sutton Place Hotel Vancouver
How has this hotel rated in the past?
- Drycleaning onsite
- Reduced mobility rooms
- Refrigerator in room
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TravelPod Member ReviewsSutton Place Hotel Vancouver
I really liked this hotel. It reminded me of what a high end hotel was like in another time. The rooms were very comfortable, breakfast was good, yet affordable. The only complaint I would have is that the internet was spotty at best. And the CBS affiliate out of Seattle's sound was out of sync (we were trying to watch the Tony awards which was hard when the sound was not right).
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sutton Place Hotel Vancouver
Not Worth the Money!
I've stayed at a few hotels in the city and was looking forward to my stay at the "only 5-star hotel" in Vancouver. Boy was I disappointed.
I booked a package through Luxurylink that gave me 3 nights in an executive suite and included parking for $580. If only I knew then what I know now.
The rooms are in dire need of renovation! Yes, my expectations were high to start with. This is supposedly a 5-star hotel where all the celebs stay. And, having stayed at the Waldorf, I expected something comparable. This was far from it.
The rooms are old and outdated. The coffee maker didn't work. I had to call twice for a keyboard for the high-speed internet service. ($14 CAD per day.) The maid service was sloppy. The room was at an angle so my view was mostly of the other windows of the hotel.
The TV in the living room was maybe 25 inches in a console located about 6 inches from the floor. To watch TV, I had to move the chair in the corner of the room and prop open the door to the amoire with the trash can so it would stay open.
Yes, this hotel is close to Robson. But give me a clean comfortable room with a kitchenette in a safe area and at a reasonable price and I'm happy. (Yes, I've found this in the city for less.) This was DEFINITELY NOT WORTH THE PRICE.
If people pay more, I feel for you. Find somewhere else for your money.
Great place to stay!
My husband and I stayed at Sutton Place for the first 4 nights of our honeymoon. The hotel has an impressive and oppulent feel about it. Although our original room was classed as no smoking, it was obvious that it had previously been a smokers room as it still smelt quite strongly of cigarettes. We called reception and after profuse appologies they promplty moved us into an equivalent (king-sized deluxe) room. This was a lovely clean, sweet smelling room with a bigger and better bathroom than the original room we were given. The room was tidied and cleaned to a high standard each day. We ate in the restaurant once during our stay. The food was delicious, but the restaurant lacked atmosphere as there was only another couple eating in the restaurant at the same time as us. The bar however was busy and buzzing, although fairly pricey, as I suppose hotel bars often are. Although we didn't make use of the leisure facilities, they were quiet and looked reasonable / clean / well kept etc. The real bonus of Sutton Place is that it's a 1-minute walk to Robson Street so choice of shops, transport, restaurants etc is effortless. Overall I would rate the hotel as excellent - the location, service and room were impressive.
Sutton was disappointing
I booked at the Sutton based on a lot of the good reviews posted here. In the end, the Sutton did not deliver. I was only booked to stay one night so I had requested to stay in a hotel room with a king bed (the Sutton has two towers - a hotel tower and an apartment tower). When I arrived, the front desk clerk told me that they had put me into one of the apartment suites. I didn't know what they were all about so I went up to the suite. I was very disappointed when I arrived at the suite. The apartment suites are designed for people staying at the hotel in excess of a week. They are very plain, worn-out and boxy, but have kitchenettes, separate bedrooms, etc. that would be appropriate for a lengthy stay and/or more people. I don't usually spend $250/night on a hotel room so I had expected something quite beautiful and certainly didn't get that with the apartment suite. I called the front desk to get moved into the hotel tower, which they did. However, they only had a room with twin beds - not the king bed I had requested when I had made the reservation one month prior. Overall the hotel rooms are nice but certainly nothing special. My duvet cover was ripped, the beds are very hard and uncomfortable, etc. I'm normally not a picky person but when you're paying the price, you expect better. With my guard up, I noticed stuff that I probably wouldn't have noticed had my first impression of the Sutton not been tarnished right away as it was. There are several choices of hotels in that price range - next time, I'll try another one.
Splendid in every way
After much shopping for a hotel in Vancouver, I found a great online deal at the Sutton Place. Having come from the Empress in Victoria, I was prepared for a bit of a let down, but that certainly was not the case. It was absolutely delightful. I had a room on the 17th floor with a lovely view. It was comfortable, beautifully decorated and immaculate. The staff were extremely friendly and courteous. Since returning home, I cope with stressful work days by recalling my time at the Sutton Place. It was one of the best hotel stays I have had in any country.
My Two Cents on the Sutton Place
After reading the positive and negative reviews here AFTER booking my stay at the Sutton Place, I feel I need to add my two cents (for what they are worth) to the comments by others here.
While I will agree that the listed price of $415.00 per night for the room I had is outrageous, the cheap rate I got from Expedia made me feel like I had received a bargain.
First off, the service and staff are exceptional. Nothing that I asked for during my week's stay went unfilled.
The room I stayed in contained two double beds that were turned down each night, with chocolates on the pillow and a card with the following day's weather forecast (nice touch.)
I agree with the other reviews here that for a 5 star hotel, the rooms should have been cleaner. The first thing I noticed was that the peach colored carpeting in my room was soiled and stained in many places. The desk was quite nicked up and one of the lamps did not work. I can live with these issues. The bathroom was very clean though (except for a big clump of hair in the tub.)
The housekeeping staff was attentive in making up the room and also replenishing towels during the nightly turndown service.
I was on the 16th floor and the view I had was of the mountains and city skyline. Another reviewer here noted that their view was of an alley. I suppose if you were on a lower floor, that would be your view as a small side street and the rear of some Robson Street businesses face that side of the hotel.
Speaking of Robson Street, this hotel is right in the heart of it and within walking distance to the theatres, BC Place, Canada Place, etc. For this alone, I'd put up with any other minor issues.
Having stayed in Vancouver before at alleged 4 and 5 star hotels, I'd have to say, all in all, that the Sutton Place Hotel is the best of the lot that I have visited. Nobody is perfect and no hotel will ever keep the place as clean and as neat as you would at home.
I hope this review helps others.
Would definitely return
Based solely on the fact that the user reviews that I read on this website played such an integral role in where I decided to spend my honeymoon, I feel it is only fair to put my two cents in as well.
My wife and I returned last Friday from our honeymoon which was spent in Vancouver, and specifically at the Sutton Place Hotel. Despite the fact that I am relatively easy to please as a traveler (I've stayed in Motel 6 for God's sake), I couldn't have asked for a better experience.
From the time we pulled up to the front door, until the time we checked out, we were treated with the utmost respect. As a whole, the staff bent over backwards for us.
There were no less than two people working behind the concierge desk at any one time, and despite the fact that I rarely utilize the services of a concierge, they really came in handy this time around. On the second-to-last day of the trip, I left my camera in the backseat of a taxi. Within two hours of notifying the concierge, the camera was returned to my room.
The maid service was impeccable, right down to the evening turn down service, complete with chocolates on our pillows. They couldn't have worked harder to make sure that we were comfortable.
We were routinely refered to as "Mr." and "Mrs." by all staff members, despite the fact that we are relatively young, which I thought showed class.
The indoor pool was awesome, as were the complimentary towels, robes, and locker facilities that came along with it. The jacuzzi was phenomenal as well.
Other sidenotes include the fact that you can't beat the hotel's location (basically in the center of downtown and within walking distance or a quick cab ride to just about everything of relevance), or the fact that the view from our room was ridiculous.
The bottom line is that we booked through Expedia, which doesn't exactly endear you to hotels to begin with because you're paying a discounted rate. But rather than blow us off (which they could have easily done), they made the experience completely enjoyable. In addition, we did see at least one celebrity (I won't say who) staying at Sutton Place while we were there, and if it's good enough for them, it is definitely good enough for me.
Whoever is handing out the five star rating on this hotel must be clueless. Our room was extremely dark & outdated, the chairs, carpet and bed spreads were all stained. The service was also lacking. The only redeeming quaility of the Sutton Place was it's location.
Not what we expected
Although this hotel came recommended in Frommers etc. with AAA 5 Diamond rating, we were disappointed on the whole. Maybe Sutton Place are having a difficult time? The food wasn't good - most things ordered were either dried out and/or cool when they should have been hot and lacking in taste. The electrics in the first room we had were faulty and after 5 times of phoning we were eventually moved to another, better room at no extra cost. The front desk manager was helpful as were most of the staff. However on the laundry side, what a rip off. We know it's not cheap anywhere; clearly what were t-shirts and listed as so were charged at twice that amount - they changed the list to read them as shirts. Cheek. Housekeeping staff were pretty good. This isn't our first trip to Vancouver. Wouldn't go back to Sutton Place, the Four Seasons and the Pan Pacific are far better. Friends in Vancouver said they had heard that Sutton Place wasn't as good as it used to be.
Cruising on Reputation
We stayed for the better part of a week at the Sutton Vancouver. Overall the stay was disappointing. The Sutton Vancouver is cruising on an old reputation of purported luxury. My husband and I travel frequently for business and pleasure and we were looking forward to our stay in Vancouver where we were visiting family and attending a Bar Mitzvah.
In spite of our reservation for a King Bed Room we received a room next to the elevator shaft with two soft twin beds overlooking a rooftop with an ugly chain link fence. The room stunk and thankfully the Sutton staff moved us to a King room the following night. Had we not been staying at the hotel with family we woudl have left immediately.
There were other problems as well. Rooms were a little threadbare for the money we were paying. Appointments we outdated. In another instance the valet gave my aunt her car to drive, only it turned out it wasn't her car, just one that looked exactly like hers!
Additional problems came with the phone and with the front desk who had poor accounting and tried to charge us for room service for another guest.
The hotel could be wonderful but in fact is really quite ordinary and even sub-par in some ways. It's hard to know why they have such a good reputation. We have stayed at other hotels in Vancouver and had a great time: The pacific Pailsades and Sheraton Wall Centre are inifinitely better choices. Next time we'll go with one of them.
Overpriced and Out of Date, however Service is Great
I have to admit that I was really surprised that the Sutton is listed as such a luxury hotel. Don't get me wrong it's not really really bad, just very dated in design, space, decor, honestly even the TV was antiquated, our guest room tv at home is bigger and what about that two person coach. The bathroom shower made me feel a like I was a the gym, not a classy hotel. The bed was big (king) and comfy but if your'e going to try and pull off the "Wikkininish Style" with the duvet (no cover on it) make sure it isn't yellowing. The lights in the room were not working properly and the general appearance of the room was so dated. The worst part was the actual size of the sitting room, so small that there is not even sufficient space for meals to be served (this was a junior suite).
So what was Great about the Sutton? S.E.R.V.I.C.E for sure. Excellent staff that are devoted to making you feel special and will bend the rules a little to help you out. Gracious and helpful. The restaurant also serves up an excellent buffet brunch on Sunday. Would I stay at the Sutton again... Probably not, but I would go back there for the Sunday brunch.
TripAdvisor Reviews Sutton Place Hotel Vancouver
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