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Historical Traveler Reviews The Surrey New York City
Great Hotel! Definitley stay there again!
The Surrey is a great hotel located in quiet location on 76th and Madison Ave.
All the rooms are suites, and they were huge and comfortable. Bathroom a little old fashioned but loads of water pressure for the shower.
We stayed on the 6th floor and could not hear any noise from outside.
Staff were friendly and helpful.
Would definitely stay there again as it's close enough to the subway to get anywhere we wanted to go, but far out enough not to be disturbed by the hustle and bustle of a city.
Location, location, location
The Surrey is located half a block from Central Park on E. 76th. The neighborhood is affluent and relatively quiet, and within a block of such notable hotels as the Carlyle and the Mark. The hotel is located between 5th Ave. and Madison Ave., and Park Ave. is just a block east of Madison. There are numerous high-end designer boutiques within very close walking distance. The Metropolitan Museum of Art and the Guggenheim are a few blocks north on 5th Avenue. There is a very good playground just inside Central Park as you enter at E. 76th, as well as the Alice in Wonderland statue, and a pond where you can rent model "sailboats" (battery-operated, remote-control boats). The neighborhood is fairly residential, and you share this area of the Park with locals who are strolling their babies or walking their dogs. It was a wonderful place to go for a walk on a Spring day.
The rooms are all suites and are extremely spacious. For $389 per night, we had a large suite consisting of 2 queen beds in bedroom, a sleeper sofa in living room, a kitchenette, one bathroom, and two large walk-in closets. The room service menu is very limited, which is understandable given the size of the hotel. The house restaurant is Cafe Boulud, and there were some excellent dinner offerings on the menu, and a fairly extensive lunch menu (but who eats lunch in their hotel room in Manhattan?). The breakfast menu is weak and really overpriced. Walk to a market and buy supplies for breakfast -- it will taste better and save you quite a bit. There were basically no kid-oriented options on the room service menu, but the kitchenette with stove, microwave and full-sized refrigerator makes this hotel a very family-friendly option.
The Surrey is a great value given the size and location, and is perfect for families (although there weren't very many children staying at the hotel when we were there during Spring Break with our 8 and 10 year-olds). Ask for a room as high up as possible (16 floors) because we could sometimes hear street and lobby noise from our second floor room (not too bad, though). The staff were helpful and courteous. Some of the furnishings are a little tattered, but seemed clean. The bathroom was in very good condition, lots of water pressure in the shower, very clean, and Aveda toiletries were provided.
Although we asked for a non-smoking room, we smelled a strong smell of cigarette smoke in the hallway outside our room and also in our living room (coming through the vents of the room next door). When we mentioned this to staff, they immediately brought up an air purifier for our room and "sanitized" the hallway. Although this fixed the problem, and we didn't smell the smoke again, staff's explanation was a little odd: they said the room next to ours was actually an office for a clothing manufacturer and they had no control over that room (?) They did offer to move us if the problem persisted. Our second day, instead of the smell of cigarettes, there was a strong smell of incense (which wasn't bad, actually), then days 3, 4 and 5 were odor-free. A little quirky, but I would definitely stay here again.
Huge room and the best staff
We stayed at The Surrey the night before I had some minor surgery. The location on the East side is perfect, nice shops on Madison and a short walk to everything essential on Lexington.
The suite was much larger than expected and while furnished rather traditionally it was very comfortable. The bathroom was large and clean. The small kitchen was perfect for serving up take out Chinese from a local place.
The staff was amazing. We were given a late check out (1pm) so I had more time in the room after the early morning doctor's visit. After checking out I had to wait in the lobby for our car. Each member of the staff offered assistance, water, ice, anything! They could not have been nicer.
We had stayed the night before at the Affinia Gardens and had a great stay there as well. I will be sure to return to both.
Huge suite, excellent service
Stayed at the Surrey in a Junior Suite room (6I) in early October. Room was vast -- main room was large enough for a sofa, chairs, desk with chair, TV, coffee table, and full-sized dining table with four chairs, without feeling at all cramped -- ample floor space left over. Walk-in closet just inside the front door was larger than the whole room I stayed in at the Radisson Lexington last year. Kitchen area has seen use, but was clean and well-maintained. Bedroom was almost as large as the living room, with an extremely comfortable king-sized bed. Bathroom was no larger than it had to be, but more spacious than a lot of others I've been in, and the shower had the best water pressure of any hotel I've ever seen.
The only downsides here are things that are more to do with the location than the hotel itself -- there aren't a lot of reasonably priced restaurants close by, so expect to walk a bit if you need variety, and it's likewise a bit of a hike to get to a grocery store/pharmacy (there's no shop or vending machines in the hotel). A colleague who was with me had a room on the front of the hotel, near the corner of 76th and Madison, and he was disturbed by construction noise from the street in the early morning hours. None of it made it through to me on the rear of the building.
It's not cheap, but given that you'll pay the same amount for a lot less other places in NYC, the Surrey has to rate as an excellent value. I was disappointed that it wasn't available the next time I needed to visit the same client in the Upper East Side.
My family stayed in the Surrey for the month of September and it was a fantastic experience. Gracious staff, excellent housekeeping, tasteful rooms. What a wonderful experience.
Quiet, understated, mid quality hotel in a safe neighborhood.
Unable to stay at my regulars digs in NYC, I decided to try my hand at locating a reasonably priced, hotel through the internet. I decided upon the Surrey Hotel in the upper east side of Manhattan. The doormen, were courteous and the desk people were attentive and well trained. I asked upon my arrival to upgrade my room to a suite. The assistant desk manager handled my request in a timely and most professional manner. She even remembered my name the next morning, asking how I enjoyed the room. There is a quaint French restaurant immediately next door, with outside seating. Their desserts are truly outstanding. A small coffee shop around the corner fills the bill nicely for breakfast. 4 blocks from the subway, and always there seemed to be a taxi at the ready. For the money difficult to beat in this expensive market.
The Upper East Side location is great (#20 East 76th St., just 3/4 block off Central Park). Our 4th floor room overlooked the front of the hotel. The traffic noises are loud 24/7 due to just being a few feet from the intersection at Madison Ave, and a trash truck stops on the street in the wee hours to service the restaurant next to the hotel. If you are a light sleeper, bring a 'white noise' maker. Many great museums within a short walking distance. Plenty of restaurants from 'reasonable' to 'expensive'. Our single room with a king-sized bed was clean and spacious (nine foot ceilings). The galley-style kitchette was adequate. The bathroom was OK, but no exhaust fan. The overall 'feel' of the facility is 'older', but it's clean and well maintained. The bed was great. The staff was very responsive from the moment we checked in until they saw us off in the cab on our snowy-day departure. Note: Don't be alarmed if you get a knock on the door as late as 9:06 PM asking if you need any fresh towels i.e., they not only make up your room in the AM, but come around again in the PM to see if you need anything, including restocking the (for sale) food and beverage items in the room. Overall: We recommend it, and would stay there again.
Serenity and convenience on the Upper East Side
We just got back from a weekend stay at the Surrey Hotel and were very pleased with its quiet location, pleasant neighborhood (just off 5th Ave.) and easy walking distance to museums, restaurants, Central Park, and the subway. The hotel staff were friendly and helpful and the room was large and very comfortable. Our kitchenette went unused but we noticed other guests with young children for whom it would be a great asset. Reservations were made on Travelocity for $225 per night, and we didn't have to pay in full ahead of time, a nice advantage. Highly recommended, hope to go back.
After much research, we decided to stay at this hotel. Fabulous find! Had a one bedroom suite. Location to subway station, museums and central park is extremely convenient. Location away from the main traffic and in a residential area makes this truly a special find. Excellent staff. Spacious rooms. Hassle free stay. Quiet stay. Smaller hotel in terms of numbers of rooms. Highly recommend this location. Will stay there again.
Upper East's most outstanding value
superb location, high quality rooms/furnishings, and friendly staff - shopping, museums, great restaurants all within a very few minutes via some very lovely walks, and don't forget Central Park - truly, a mere stone's throw away
TripAdvisor Reviews The Surrey New York City
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