Sunrise Nha Trang Beach Hotel & Spa
How has this hotel rated in the past?
TravelPod Member ReviewsSunrise Nha Trang Beach Hotel & Spa
Lovely hotel, really nice staff, great pool and lovely view from room. Downside, not enough sun beds on beach as you had to get up before 7.00 to get one. Limited sun beds round pool on a busy day, however we did manage to get most days as long as you book your place early.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Beach is beautiful
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sunrise Nha Trang Beach Hotel & Spa
Great place to stay
I stayed here for 3 days in July and had a great time. I was here along with my family (parents, sister, nieces, and nephew) and we took up almost the entire 9th floor (all suites). The employees were very nice and welcoming (they greeted us by our 1st name within a day and was always very helpful). In fact, I think the employees are some of the nice hotel staff I have encountered in Vietnam (I've been to Vietnam 4 times in 2 years and have stayed at over 7 different hotels). The pool is great (although I would prefer it to be shallower) and the pool side food service was great. The location is very central, with the beach just across the street. The suite room I had was great, 2 bathrooms, nice beds, dining area, living area, 2 balconies (with total privacy), and a jacuzzi spa right on the balcony. The rooms are in excellent condition. The breakfast was very good and had a variety of foods for all people. The staff really made it a great place to stay.
My only complaint with Nha Trang was that the water and beaches were not as nice as what it was made to be. Maybe it was the time of the year? Can't wait to go back there when the weather is better.
What a pleasant surprise!
We read the reviews and were a little scared about booking but due to limited accommodation available we were forced to stay here. What a pleasant surprise, the staff were friendly and couldn't do enough for us, the room was large and well appointed the food was fresh, tasty and plentiful. We had a very relaxing time at the private beach area with very attentive service. The staff spoke very good English and the Swiss trained Food & Beverage manager was always there when we needed him but never in the way when we wanted our own space. This was our highlight of a very pleasant stay in Nha Trang. For those travelers who want a lot of fun with a River cruise or central highland tour, make sure you track down an ex-pat Aussie Mr Rob Carter, he will hook you up with our Easy Rider Mr Loc for a very adventurous time! call Loc on ---
Lovely hotel, lovely people!
We were very apprehensive about our stay here due to previous bad reviews. Completely unfounded. I dont know how anyone could say the staff were rude. They were all lovely. As for their english not being very good?? I t's a hell of a lot better than my vietnamese! We had absolutely no problem communicating with any of the staff. The pool area and beach area were lovely, as were the restaurants and spa(although this was very expensive relative to others in the area).The bedroom we stayed in was very large, as was the bed, and bathroom,and although I wouldnt have chosen some of the decor it did not affect my opinion of the accomodation.I have stayed in a lot of 5 star hotels, and if I was ever in Nha trang again, I would stay in the Sunrise.
Extremely Wonderful Hotel
My wife and I spend 5 days at the Sunrise. We were a little aprehinsive about staying due to the negitve reviews previously written, but decided to go ahead. We are so glad we did! The service level at this hotel is remarkable!! (and we spent a week at the Penninsula Bangkok just as a point of reference). Nhung at the guest relations desk is amazing! She arranged everything for us, from our diving to giving us directions for good resturants around town. The breakfast is good and if you decide to eat the hotel for luch and dinner the food is out of this world! I recommend the lamb chops!
Would recommend this to anyone and certianly stay there again. If you have any questions please don't hesitate to ask.
Love this hotel
We stayed at this hotel for 3 nights , and we liked it very much the hotel is beautiful so was our room, the breakfast was very good . The staff even if they have problem to speak english were very nice. The staff at the pool were exceptionnal. I would recommended this hotel and wish we would stay longer . It is really a 5 star hotel
Not a 5-star
In general - Stars comes very easily in Vietnam. This Hotel is a nice place to stay; however the inventory, food and service don't match the level of a five (or a three) star Hotel in Europe. Everything is horrible overcharged which could be ok if it came with a matching service level, but it doesn't. The kids' pool is no bigger than a bathtub. The staff doesn't speak more than a few sentence of English.
A Five Star Hotel, but worst than 3 Stars
A Five Star Hotel, but worst than a 3 stars. They do not have enough hot water for the second shower. If you want to take a bath, then have it with cold water. The bed sheet is same as a 3 stars. Not worth the money to stay there. Service is not nice, people work there are rude. They act like they do not want your business.
We had arranged a transfer from the airport to the hotel but when we arrived there was no-one there to meet us. Once we got our own taxi to the hotel they appologise and said they were not sure what the mix up was. We were due to stay for five nights and uncountered numerous problems for a five star hotel. We asked the hotel to confirm our flight tickets for us which we had to ask three times to be done.
On settling our account the night before as we had an early flight the bill was incorrect four times before we got the right bill then we got charged a different amount from our visa than the final bill.
Not the type of service you would expect from a hotel like this
We loved it!!!
I stayed at the Sunrise in Dec 2004 with my boyfriend. We were a little apprehensive before our arrival as the resort hotel had just opened.
As promised, we had a sea-facing room, only that we couldn't swim or suntan at the beach, which was less than 5 minutes away. Reason being that the tide was too high during that season.
Apart from that, we had a wonderful experience at The Sunrise...and fond memories too.
Upon arrival, we were duly welcomed by a member of staff, who offered us our welcome drinks whilst we waited for Reception to clear administrative matters. The dear lady kept us company till our room was ready, in a short 5 minutes or thereabouts.
We were really impressed by the room!!! It was spacious...warm, comfortable...and much more!!! I personally was impressed by the toiletries that they offered, having been around different parts of the world. And my boyfriend especially loved that great towels that they offered. The beds,... there were a good sized double bed and a single bed,...were ultra comfortable...and we had the best sleep in them, compared to our other travels.
Staff-wise...we have no complaints at all, but compliments...each morning, we were greeted by first names (by those who made an effort to know us)..or a very polite "Mam/Sir" by those who were not not so fluent with the English language....at breakfast. And the buffet breakfast, that came complimentary with the room, was delectable!!!...We had a voucher for dinner and we chose to try out the Chinese restaurant. The service, again, was impeccable!! I have to admit a number of the staff there could work on their English more, but when one couldn't undersatnd us, he/she promptly sought help from a colleague who did, hence cutting down any frustration for us.
We enjoyed our stay at The Sunrise trememdously...and hold it as one of our yardsticks of measurement towards Good Hotels in the world.
Don't stay at this hotel
Hotel is new and nice, but the local people who work here are rude and never stick to their words. They offered you one price and when you agreed to it, they will give you something else. We were offered a deluxe room, the minute we checked in, we were given a superior room which is a lower grade than deluxe room. Then they offered us if we stay longer than 1 night, our rate would be lower. Well, we stayed 5 nights and we still have to pay at a higher rate. There is no where else to go, so we decided to stay here. Definitely not recommend this hotel to anyone because of the people who work here.