How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Free parking
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Historical Traveler Reviews Hotel Ter Duinen Brugge
Badly in need or renovation
Very spacious. That's about the only thing there is positive to say. Appliances are nearing antique status, bathroom is in sore need of renovation and re-appointment (missing shower curtain hooks, grout is black, toilet runs constantly...). Entire room is not particularly clean, and from the outside the separate hotel buildings look awful. Very cheap through some discount travel sites, but I would stay away.
Stayed here for 3 nights in late June 2005. The brown brick building exterior was not appealing and neither were the grounds that lacked care. While the 1-bedroom suite was large, it was definitely not clean. I felt bugs biting me when I sat on the couch. Since the couch was dirty, I couldn't use the living room. The bed sheets were not properly tugged in so they hung off the sides of the mattress.
The bathroom tile grout was black and needed replacement. The floor was very dark and dirty. There was also a crack on the window glass. The run-down condition is probably attributable by the infrequent cleaning (every 3 days).
The cleaniness of the daily buffet breakfast was also questionable. I saw a staff cleaned the trash and went directly to replace the milk fountain. The bananas were too ripe for all 3 days of my stay.
The daily $8 cable rental fee was a bit high for a place like this. While there was a computer station in the lobby that allowed you to check emails, it did not allow you to open links or surf the Net to check out local restaurants.
I selected this hotel through a package deal from Site59, so I can't complain about the cost. However, I would definitely not return and would be more than willing to pay more for a better quality and cleaner hotel.
This is a run down apartment complex that stinks and is just plain nasty. I don't know what type of other hotels these people have stayed in that have given this place an excellent, because it ruined my trip. I actually departed with another night paid. The place had dirty brown water dripping from the ceiling, furniture chewed up by dogs and shiney from the dirt. Dog hair all over the floor, cobwebs on the curtains, smelled gross and they gave me the run around sending us to another room, a 1 bedroom, at check in. I previously gave a excellent to this same chain in Denver, so I learned the hard way the name doesn't mean they are all clean. This place is a dump.
My family stayed here for a week and we loved it. The rooms were spacious and well appointed and the breakfasts were terrific. During the week their happy hour snacks were hearty enough to be a satisfying dinner. It would have been nice if they offered free wireless internet (it's 8.95 a day!) but they do have a kiosk for checking email and that was all I really needed to do.
I just loved it, I will definitely stay here again if I come back through Austin again.
Regular Customer. Won't stay anywhere else in Austin.
I have business to tend to in Austin about every month or two and this is the only property I will stay in while in town. It's nice to have a 1-bedroom suite at my disposal rather than just a single room.
For the same money elsewhere, you simply get a bed to sit on. I've never had a room that was unclean and if nothing else, it's an even better deal since it was acquired by Wyndham. Cable is so much better, etc.
The only real wish I have about the place is access to the bathroom without having to go through the bedroom. Oh, and it'd be great if they jumped on the free internet bandwagon that so many other hotels are switching to, including the less desirable ones.
Think of the place for what it is and if you're not happy with it spend even more $ to go stay in the Embassy Suites. Enjoy the traffic while you do. I like the peaceful out-of-the-way location of this hotel.
(again, I've stayed there at least 9 times in the past calendar year and this weekend will be my 4th visit in 2004)
Highly recommend it!
Nothing to compare to in Austin, but we found this hotel the best for the buck! Rooms (except bathrooms) are good sized, beds were comfy, and the kitchen had all the amenities (including a dishwasher!). Free breakfast (every day) and happy hour (during the week only) were an added bonus. Pool was not in the best shape (peeling paint on bottom and hot tub out of order), but was clean and had plenty of seating area around it and was nicely landscaped. In all, no complaints and it was a great deal.
Bad Management of run down hotel
My family and I stayed at this hotel the weekend of the A&M game, and this place was by far the worst hotel we have ever stayed at. It is a run down heap and is poorly run. The front desk people are clueless and don't care and is a reflection of the management of the hotel. The free breakfast was a joke and the condition of the beds and carpets are poor. I had my 2 children keep their socks on because the carpets were so dirty. They had black socks from walking on the carpet. The room smelled foul and the sleeper sofa bed was paper thin. My 2 year old could not even sleep on it!
To top it off they tried to overcharge me at check out and I had to wait to try and talk to a non-existent manager.
Very poor customer service. We will never use this location again when we visit Austin.
I stayed at this hotel on the weekend of July 15. It was the best hotel experience I have ever had. The large suites were perfect and I loved the full kitchen. The breakfast every morning was wonderful and it was a full breakfas. The suite could not have been better nor could the staff. I definitely recommend.
Cockroach Parts and Dog Poop
Our party consisted of two adults and two teenagers. The discount website I booked through (not this one) only handled one bedroom suites, so I booked that with a sofa bed. The night we arrived there were no linens for the sofa bed and the entire week we stayed there we had to go to the main office to get sheets and a blanket every night for this bed. There were no extra pillows. The desk clerk suggested we fold up towels for the kids to sleep on, but on seeing the expression on my husband's face, went to look in the back room. Surprise! Pillows!
There were cockroach bits that had to be brushed off before we made it up with the two fitted sheets the clerk had given us. If it hadn't been late at night, we would have left. I tried to cancel our prepaid reservation and find another hotel in the same area, but didn't have time--we were there for a course. Ick. It took two days to get soap and shampoo (luckily we had brought some of our own) and we never had enough towels. Only four were provided for four guests, 3 females (we need 2!) and one male. When I went to do laundry in the guest laundromat, an animal had pooped all over the floor and the stench was sickening. I had to ask the front desk clerk three times to send someone to sweep up the old poop and finally when I asked for a broom to do it myself, he called and sounded insistent. The only good point about this hotel was the quality of the breakfast buffet. It was excellent and varied from day to day which is important in an extended stay motel. Overall, I would say the staff was largely indifferent to my concerns. On a sidenote, I booked the room with another website than this one, and although I paid extra per night for more than 2 guests, the hotel didn't know how many were staying in the room and furthermore, said they didn't care, it was just a set fee to them.
Best hotel in Austin. Staff are very friendly
TripAdvisor Reviews Hotel Ter Duinen Brugge
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