Sturbridge Host Hotel & Conference Center
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Historical Traveler Reviews Sturbridge Host Hotel & Conference Center
A bit of a dump and the "courtyard" with swimming pool is like something from the 1960s. However, not too bad if you're only there for a couple of nights which is more than enough to see everything the area has to offer.
The restaurant by the lake (NOT the one inside the hotel) was however quite excellent.
Don't go there!
We were very disappointed with this hotel where we stayed on Saturday night (30 October).
As well as a wedding reception and various poolside halloween parties, there was some kind of junior football meet going on and the place was heaving gangs of pre-teens whooping it up around the pool and in the corridors.
To get to our room we had to wheel our luggage through the pool area, brushing past hordes of dripping wet adults and children. Luckily we weren't put into a room overlooking the pool but our corridor stank of chlorine anyway.
Our room had a connecting door, through which we could hear every word of conversation in the room next door as well as kids playing gun-shooting video games or bouncing a football against the connecting wall. The walls to the corridor were paper thin too - at 6am the hallways were ringing with families knocking for each other and parents loudly rallying their offspring.
The room was badly in need of refurbishment with uncomfortable beds dressed with manky bedspreads and blankets and a couple of cheap foam pillows.
Because it was such an unrelaxing environment we didn't even contemplate eating dinner or breakfast at the hotel, feeling the need to escape the noise. So it was the local Friendly's and McDonalds for us followed by a trip to the next door discount liquor store for something to help us sleep despite the clamour around us! Altogether a disappointing end to our stay in the USA. I would not recommend this establishment.
Great potential, dismal service
It's hard enough finding somewhere to smoke in America, and making a confirmed smoking reservation only to have it turned into a non-smoking room on arrival was really the pits. Even worse, they had allocated 3 non-smoking rooms on the end of a smoking corridor, so I could smell everyone else enjoying themselved while I dutifully sat outside on a chilly balcony!
The immediate first impression you get of this place is a fabulous location in huge grounds next to a vast lake, with an awesome indoor pool and jacuzzi plaza area in the centre of the building. We had booked a Heritage room which was *vast* with two double beds, two 27" televisions, a balcony with seating, and a nice lake view.
But you need a bit of service to go with it. The worst experience was breakfast. The hotel was full of guests attending a conference for sufferers of Parkinsons Disease, so there were a lot of quite severely disabled people staying. The staff serving breakfast were very slow and unhelpful. They could have got able-bodied people to sit on the raised area up the steps and kept the flat area for the disabled, but instead they kept the raised tables made up for dinner and extremely rudely told the poor old shaky people they were just going to have to stand outside and wait. We finally got some coffee after half an hour, but never actually succeeded in getting any milk to put in it, and every single cooked item on the menu had "breakfast potatoes" in it, which is their phrase for tiny little chips smothered with a horrible seasoning. Yuk. I wish we'd gone to MacDonalds now :-)
We had a telephone, but the connection lead was missing so it was unusable.
The hotel offers "Free WiFi" for internet connection. Yes, it's free. No, it doesn't work because the signal is so low everywhere that it keeps disconnecting so you have to keep logging in. Oh dear!
The worst customer service ever!
We had booked 2 nights in the Sturbridge Host in October 2004 only to be informed when we arrived that there were no rooms available. The reason they gave us was that a party had stayed the night before and wanted to stay a further night and they were in our room. According to the aggressive manager under state law they cannot make anyone leave the room at any time!! t was all a load of rubbish they had overbooked but wouldnt come clean about theyr mistake. There were several other couples who were also told the same story, they gave us an alternative for the night which was the Coach Inn further down the road, it was disgusting, filthy, cold and smelly,I slept on top of the bed in my clothes. We arrived next morning to the Sturbridge host and was this time given a room, at no time did we get an apology from the management. The Hotel's customer service is the pits and the Hotel isnot much better, it is ready for refurbishment, it is tired and not very clean the towels are thread bare, I would not recomment this hotel to anyone.
Outstanding, professional staff
Outstanding professional staff, service and food. Meeting facilities are exceptional. The location on Cedar Lake, pleasant and courteous staff more than compensate for some older areas of the hotel. We will be back.
This place is awful
Our experience at this hotel could not have been worse. Although we were promised a room with two double beds, our room had one bed and one extremely uncomfortable pull-out couch for our family of four to share. The room reeked of mildew and the carpet felt damp to our feet. The air conditioner was unbearably loud. Yet, that had its benefits, because it blocked the noise of the guests around us who partied til dawn, which the hotel staff neglected to address for two nights. Staff also did not honor the reservations of others in our family reunion party, because they didn't have the backbone to speak up to other guests who refused to leave when told the hotel did not have a vacancy and they couldn't stay another night. Thus, our family reunion, booked for months in advance, ended up being split at different hotels. It took the Italian restaurant over an hour to tell me that it couldn't give me the dish I had ordered, pasta with pesto, because it was out of pesto. This was after telling me repeatedly that my dish was being plated. All in all, it seemed as if the hotel was overwhelmed and unable to cope with the guests that it had. Some of them were very unruly and made the rest of us uncomfortable. At check-out, when I told the woman behind the desk how disappointed we were with our weekend, she told us that they were a large convention center and we should have asked in advance what other groups were coming in so that we would know if it was a good weekend to attend. So this all was my fault? Let me just say in conclusion that I have stayed at hotels all over the world, some fancy and some very basic, and this was one of the worst I have experienced. I am not overly fussy, and this is the first review I have ever written.
Not a bad place to stay
The staff seemed very friendly during our entire stay. We only ate breakfast there, but it was good and the price was reasonable for what you got. Our room was fine and clean.
They have a small beach on the property with a life guard. They have paddle boats that you can rent & a pontoon boat too (I assume they would take you out - we didn't have time to find out). They also have a nice indooor swimming pool with a jaccuzi.
I would agree with one of the other reivews that says this place does need some work, but then again, isn't there always something that needs repaired/replaced at home!?!
For the dogs, really there were dogs, lots of them!!!
I've been going here for 15 years for the tri yearly antiques show. hotel and everything in area sells out during this week. some idiot booked a dog show the same week. dogs in the hall , dogs all over the ground, dogs in the lake (wet dogs...perfume!) They couldn't have booked a different week, oh I'm sorry there dogs they shouldn't even be there. dogs (obviously on a leash with a human) picking on peoples room service cast offs strewn along the hall. , the smell permeating the rooms, the halls....Now, I am also allergic that god I had my inhaler which I used alot. Couldn't use the indoor facilites because of the dogs, was afraid to use the outdoor ones due to doggie land mines! I agree with other reviewers the place has gotten a little thread worn in some spots but this was absolutely awful. How bout bookin the doggie show in east over shoot motel 6 so they can run free.
Why does this rate 3 stars?
This place is dismal and our room had no windows. There was a sliding glass door that could open to the indoor pool and atrium, but no chance of fresh air, not to mention the noise and humidity from the pool area.
Otherwise, this is a dark place and the rooms are ordinary, definitely not worth the rack rate.
Seen better days
On paper this place looks real good, but in person it has a a seedy, shabby, worn at the elbows look.(Don't be fooled by its very sharp web home page..I was!)Must have been quite the place 10 years ago! The roofs and decks are on their very last legs. Lots of exterior and interior fixing up needed. On the plus side our room was not bad (it did have a new TV and very comfortble bed) and we enjoyed the lake and the paddle boats and the miniature golf course. (the course was in a lush garden courtyard, but the garden did not seemed very well tended, no flowers and lots of wear and tear) Front desk staff very efficient and quite friendly. Did not eat at hotel.
TripAdvisor Reviews Sturbridge Host Hotel & Conference Center
Travel Blogs from Sturbridge
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