Steigenberger Frankfurter Hof
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Business Services
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Historical Traveler Reviews Steigenberger Frankfurter Hof
Very good, but has some "cheap" practices
I've stayed multiple times at the Frankfurter Hof, being at a very convenient business location. The different wings of the hotel are being renovated, but I think some rooms have still remained in their old, 70s look -- the one described by one reviewer, with the narrow single bed, the personal fax and the old bathroom. These rooms also suffer from noise that has once kept me awake the whole night. The hotel, unfortunately, does not explicitly differentiate prices, despite the huge difference between the different rooms. The standard renovated rooms do correspond fully to the hotel's 5star rating, but the hotel suffers from the German obsession of a single bed: even where the bed is double/queen-size, in case of single occupancy they make sure to have absolutely only one very small duvet and just one(!) pillow, which makes sleeping rather uncomfortable. They also make sure to leave you with just one bath- and one hand- towel. It can also occur that the front desk ask more than the standard corporate rate they have confirmed, so make sure to have your confirmation with you. It has also once happened to me that they demanded the double than usual (and confirmed) rate because they said it was a trade fair day in Frankfurt -- claiming that their confirmation to our corporate booking personnel was mistaken. On that particular night I denied paying that excessive rate and chose another hotel by chance which, though it was almost next to the trade fair place, charged its normal price. I have also been charged a very high amount for a fax that I received (they charge per fax page). Their breakfast is good, but not as rich as it was 3 years ago (its price, however, has gone up). Their restaurant is not so spectacular; I was once served the pasta almost cold and they did not bother much for that; and I looked for a soup, but could only find one of strange Asian cuisine, with mint taste. In brief, that hotel rather deserves its rating, has advantageous location in Frankfurt (near both shopping and the business area), many beautiful rooms and style, but needs to improve its service, stop behaving "cheaply" and adjust more to the needs of modern travelling people.
We Loved It for a Special Treat
I've traveled around Europe several times, but my husband had never been until recently. This was the hotel I chose for our first night in Europe, and I wasn't diappointed.
As I recall, the furnishings were in fact outdated, but there's just so much charm and history in that old building, and that's where we kept our focus. It's got a stunning, Victorian-style exterior that's awe-inspiring. No wonder so many famous people have stayed here. The location was fabulous too - plenty of good restaurants and things to do within walking distance. I wouldn't have changed much!
I am not sure what some other people are complaining about with certain previous reviews. This hotel is a fine hotel with a perfectly central location. Some rooms can be somewhat small but where in Europe isn't that the case? The public areas were clean and elegant as far as I could see and the staff was very helpful to me. My room was very clean. The health club upstairs was pretty nice as well, although I could have used a few more free weights. I do get annoyed when a hotel charges for Internet access when much cheaper hotels all over Europe are now offering free unlimited Internet access. However, all in all, I was very happy with my stay here.
What a disappointment!
This hotel is beautiful - from the outside. The public areas are old-fashioned in terms of decor, but well-maintained. But my room! It was so 1980s - nasty plastic-fronted furniture, pink and grey colour scheme and, bafflingly, a fax machine (who on earth sends faxes so regularly these days that they need one in their room? Archaic!). The bed was tiny, and although it had a nice duvet, the pillows were so cheap and thin that it was like sleeping with my head on a pillowcase without any pillow. The bathroom was clean and the shower was good, but the bathrobe was old and thin and the toiletry selection was very limited. Definitely not worth 230 euros per night.
Not too good
I recently staid in Frankfurter Hof and was fairly disappointed. The room was old and worn, there was a big stain on the chair, the carpet was not clean, and the general impression was that of an urgent need of repair. I walked through the beautiful staircase to admire the marvellous antique paintings, and almost fell due to the terrible state of repair of the stairs. Breakfeast coffee is terrible, the Oscar restaurant overpriced and not too good. The general impression was that of a lack of cleanliness, the Frankfurter Hof is a symbol of Germany's general decline.
Stayed at the Frankfurter Hof for a weekend 17 - 19 Dec. Hotel is great. Thoroughly enjoyed the stay. Staff were extremely helpful and food was great.
We checked in and went to our room. We had requested a double, queen or king. When we called down to complain we were told that was what our travel agent had requested. I am our travel agent and work in that field. I told the desk person that. She said for twenty eur more she could get us our requested room. She was rude and took about twenty minutes to get us a key to the other room. I would not stay here again for the above reason. I was staying at this hotel at full rack rate.
Steigenberger Hof Excellent Hotel
Stayed here in Feb 2004 and March 2002. New carpeting in 2004. Got weekend rate (~165 Euro) for Deluxe double with breakfast using Steigenberger on-line website even though we stayed on weekdays (Thursday counts sometimes if hotel isn't full).
Located one block from tram stop to train station and a subway entrance is out front. Two blocks to Zeil, main pedestrian shopping area. Large rooms with big bath and minibar. Extremely elaborate breakfast buffet.
As other reviewers have said this is probably the top place in town.
Probably the best hotel in town
I loved the location and the breakfast of the hotel. It sure is one of the most beautiful and historical-looking building in the town, and sitting out at the located cafe in the sunny summer time would be a great way of spending your time. The rooms are nice and clean and I found it large enough although I was with my baby and had an extra roll-away bed in the room. Like the most of the European luxus hotel, it is well renovated. The bathroom is very modern and very clean, that you feel very confortable with it. The hotel breakfast is truely the best as I have ever had. You will love the ECHT German hams, salami, bread, cheese and etc. Highly recommended.
But beaware, if you are not used to the German FKK fitness center.
Here, as well, men and women mixed at the sauna area.
This Hotel, the Arabella Grand and Schloss Kronberg are my favorites in Frankfurt. The Frankfurter Hof is a grand old building and the rooms have been renovated over the past few years. Unusually large by European standards, beautifully furnished and soundproofed from the heavy traffic in the Financial District outside the door. The location is superb for both tourists and business travel. Breakfast was delicious. The courtyard in the summer is a great place to sit back and people watch. Service was superb.
TripAdvisor Reviews Steigenberger Frankfurter Hof
Travel Blogs from Frankfurt
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