Steigenberger Airport Hotel
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TravelPod Member ReviewsSteigenberger Airport Hotel Frankfurt
I had my own room and the room is really big for 1person. I was tempted to use the swimming pool even if the weather is cold and freezing. Bad thing I wasnt able to bring a swimwear. The pool is heated and indoor :)
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Steigenberger Airport Hotel Frankfurt
A good pick for departing flyers
This is an excellent night-fefore-the-long-flight hotel. I got a great rate from the hotel booking desk in the Flughafen and the free shuttle runs every 15 minutes. Reception was efficient and friendly on both check-in and check-out. The single room was packed with neat features. So, what's not to like? For starters, some too-clever sadist designed the room which takes some real guesswork to turn on the lights and operate the TV and stuff like that. There seems to be some kind of system that charges you even for opening and looking into the mini-bar. The lobby bar area was decent but no indication that you could order food there. I ate in the traditional German restaurant and dinner with a cocktail and glass of wine was over $60. The food was awful. Tasteles and dry. The service was the same. My order was taken promptly and food appeared right away. Last I saw of that guy until I nearly shouted him down for the check. In the morning, I had the thought that breakfast was included with the room. It was an excellent breakfast but I just wanted some juice, a banana and coffee. I think this cost me about 20 Euros. Oh, well, the internet connection was wired and worked flawlessly. All in all, a solid 4-star hotel with great convenience. Better food is available by taking the shuttle to the airport. If you want to stretch your legs skip the fitness facilities in the hotel and head out the door for the adjacent city forest with walking/running paths. I would definitely stay here again but beware of hidden charges.
Great airport hotel
Looking for a hotel close to the airport after driving from Koblenz was difficult. We orginally thought we would stay at the Sheraton but after asking price $500.00AUD we decided to go to the Steigenberger Hotel instead, which was only minutes away and it represented excellent value and so much cheaper than Sheraton. Our room 414 was large, modern and comfortable, with all modern facilities. The hotel restaurant which was situated in an outdoor setting, was terrific with a traditional german menu and excellent wine list. (we heard no noise and had a comfortable nights sleep).
The hotel is very busy with tours and airline staff flooding the reception area. A nice bar and foyer area to relax and have a drink. Free shuttle bus to terminal was an extra bonus.
PROS: Good airport hotel ...with reasonable rates. Nice restaurants and bar area. Breakfast also reasonable and nice.
CONS: none for what it offers.
Recommendation: Yes for value.
Great relief following my Lufthansa frustration
On our way to the Middle east, the ground handling services at Brussels airport decided to go on strike. Thanks guys! Even better, Lufthansa made us waiting 3 hours at the gate to inform us than that the plane was full. They than got us on the next plane (or gate I should say as we needed another 2 hours waiting at the gate) to find out that our connection flight had left Frankfurt airport. As we had booked business class(!) (and Lufthansa is the only airline providing non-flexible business class tickets) they booked us on the next available (in their opinion) flight; i.e. 24 hours later.
Having said this, Lufthansa provided us a voucher to stay the night in the Steigenberger Airport hotel. And it must be said, this is one of the best airport hotels ever stayed. The rooms are not top but OK (and very soundproof); staff is well trained in coping with frustrated stranded people and know how to hadle our frustrations and calm us down.
The lobby bar is a nice place for a good beer (somewhat expensive however) but certainly worthwhile visiting is the restaurant "Faces". This offers excellent cuisine (and relaxation) and the waiter was top. When you are next in Frankfurt, get out of the busy city centre and enjoy a delicious lunch or diner at the "Faces". You wont regret it.
And when you stay there overnight, also the breakfast is good quality.
Typical airport hotel
My fiance and I stayed here our last night in Germany, Jaunuary 2005, just for the convienence of being near the airport. It was clean, staff was so-so, considering it is the city, and we weren't expecting B+B hospitality. And since the Euro is kicking the dollars butt, well, it was expensive. My advice is if you don't mind staying in smaller gasthaus, do it.
Steigenberger Airport Disappoints
The Steigenberger Airport Hotel at the Frankfurt am M. Airport was a major disappointment. The only plus of the hotel is its convenient location to the airport itself, but many other hotels offer this, as well. On the downside, the rooms are extremely small and even away from high-traffic areas, like elevators, you will hear a tremendous amount of noise. The walls are paper-thin; I could hear every movement in the rooms adjacent to me and in the hallway. Since this a hotel caters primarily to business travelers arriving and departing at strange hours, you can expect a near-constant flow of feet, voices, and running pipe noises. Needless to say, I didn't get much sleep.
I was humored to see the post by the folks who had the room with the malfunctioning toilet. They obviously received better service than I did. I ended up in a room where the shower hose was partially snapped (a European hand-held shower), such that almost no water came out of the shower head at all. When I called the front desk, I was advised that no one would be able to fix it until the following morning (not much help to me as I was leaving at 6am). When I inquired about moving rooms, I was told that there were no rooms in my category (any decent hotel would move you into ANY available room, even if it meant an upgrade). I was NOT offered any discount or compensation even though I wasn't able to shower. Certainly that at least two of TripAdvisor reviewers have been in rooms with bathroom problems suggests the hotel has some maintenance issues.
In addition, the staff managed to bungle my room service order (it was lost completely; after I hadn't received anything after 45 minutes--and all I was waiting for was a pot of tea--I called again and was told there was no record of my order). I am a native German speaker, so I can't chalk any of these problems up to language issues.
In the end, I felt like I may as well have spent the night in the airport itself. With the noise, the lack of a shower, and the poor service, the only difference between sleeping on a lounge chair in the airport and staying at the Steigenberger was the cost.
We thought this hotel was great!
Just got back from a stay at the Steigenberger Airport Hotel in Frankfurt. I thought the hotel was beautiful. It was clean, nicely decorated and convenient to the airport. The hotel shuttle runs every 15 minutes and is very timely. The hotel has a great lobby bar where travelers can have a drink and talk. We had some trouble with our toilet in our room as it didn't flush very well. We called the front desk and they said maintenance had left and offered to change our room We opted not to change as it was late and we didn't feel like the trouble. The next day at check out they said they were taking 25% off the price of our stay for the inconvenience. This to me is the sign of a quality hotel when they do the right thing without even being asked. I would recommend this hotel to anyone who needs a hotel at the Frankfurt Airport.
A major disappointment
My stay was a major disappointment. Front desk staff did not honor reservation for a spacious deluxe double, but assigned a tiny single room with view of the German autobahn. Repeated requests for additional pillows and a bathrobe were only honored after three reminders and almost a days wait. The staff of the spa was unfriendly/rude and finally charged an additional 8 Euro for sauna use, even I was a hotel guest (they do not advertise those extra charges). Restaurant service was sloppy at best, had to stand up and look for a server after I was disregarded for over ten minutes. Bellboy did not deliver luggage to room, had to go down and search for him (found him after 15 minutes, he was on a break) to get my stuff. The only nice feature was a great breakfast buffet. Avoid this hotel, there are much better choices in Frankfurt!
Satisfaction after confusion
First: there are several Steigenberger Hotels in Frankfurt, including two near the airport. We boarded the wrong shuttle before we realized we were wrong, returned to the airport, and found the right place to board the right shuttle. (You can SEE the hotel from the airport.) We had arranged a rate several months before, contingent on paying in US dollars or traveler's checks. When we arrived, the first desk clerk went through some elaborate mumbo jumbo about euro rates but was finally overruled by another clerk who honored the original rate. The room itself was pretty special, as were the restaurant and breakfast.
Great room, Excellent value
We stayed in the Steigenberger Airport Hotel last August 4, 2003. The hotel is about 3-5 minutes drive away from the airport which was great and it had a free shuttle as well...
I had booked the hotel through Expedia and had gotten a good rate which included breakfast. Although I had indicated that there were 4 of us (2 adults,2 kids), Expedia had not communicated this fact to the hotel....
Fortunately, I called the hotel a day after I booked and the lady at the front desk changed my room to what I thought was a room with two double beds. We were very pleasantly surprised to enter our room and find a one- bedroom suite with 2 folding beds in the huge living room for the kids...all set up...There were 2 bathrooms, one with double marble sinks, a toilet and a bath with shower. The other bathroom had a marble sink,a shower and a toilet... My kids thought they were in a five star hotel especially 'cause the suite was very large and the games on the TV were free....
I knew that my reservation included breakfast, but I expected a continental breakfast. We were pleasantly surprised to find once again a buffet breakfast with cereals, different kinds of bread, fruit and hot food (bacon,sausages,eggs, pancakes,etc). It was fantastic....
Despite the fact that there was still some ongoing construction, we all had a wonderful although very short stay at the Steigenberger Aiport Hotel . Once you are inside your room you don't even notice the ongoing construction at all... After September 2003, when the construction is said to be completed, the rating of this hotel would probably go up to 4 stars.... At the moment Expedia rates it as a 2 star hotel.
I definitely recommend this hotel...
My night in Hell
My travel agent booked me into this hotel last summer for two nights.The hotel was in the midst of a major addition/re-model.Upon entering the hotel, there was a acid, pungent smell of smoke, almost overpowering. There had been a fire in the new construction. The hotel apologized, but that was all. No offer of a reduction in the room rate.The smell was worse in the lobby than in my room area, so I decided to stay. However my room was next to the elevator shaft, so all night, and I mean, ALL NIGHT, I heard the elevator make this horrendous noise, WHOOP(going up) and e-WHOOP) going down> It groaned the entire night. Need less to say, I did not have a decent nights sleep. I complained vigorously to the management and finally I was moved to another room for the second night. I would have expected either an offer of half off my bill or a complimentary dinner, but I received neither. I would not reccommend staying at this hotel based on my experience. Tony Catanzariti
TripAdvisor Reviews Steigenberger Airport Hotel Frankfurt
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