Great location, friendly staff.

Location could not be better. We found the staff to be warm and friendly and felt at home straight away. Clean and comfortable rooms, food excellent. We will be going back!

Good Place

Overall we thought this was a good hotel. I was a bit concerned after reading other's reviews, but we had no problems. There was some construction going on, but all of that took place during the day so there were minimal distractions. The desk help was very OK. They were not overly friendly, but not complete jerks either. We found the restaurant staff to be the most freindly. The location could not be any more centralized, but this became a problem on the crowded weekends when it to forever for us to get back to the hotel. BRING YOUR OWN HAIR DRYER! The one in the room is mounted on the wall and not very easy to use. Would stay there again!

It's OK really

This hotel has taken a lot of flak, mostly from Americans who do not make any attempt to speak Italian. Last summer with the 2nd Iraq war Americans were not that welcome anywhere in Italy.

They are short staffed on reception, but I would not want to check in hundreds of Japanese guests every week either. But it is clean, the laundry is changed daily, it's comfortable, the food is OK and yes they have the builders in. It is very difficult to refurbish a hotel and stay open. We have only ever experienced courtesy and helpfulness from the staff, but then we do try to speak the language and we treat the staff with respect.

Good Location, Terrible Service

Brilliant location, rooms quite small but good enough.

Terrible service from staff, had building works waking me up at 7.30am!

Breakfast was ok, but make sure you get there at least 20 mins before they close or else you'll get dirty looks all the way through!

It was not all I expected it to be

The service was not that good. Do Not Disturb meant nothing to them. The location was not as good as thought it would be. I will not stay there again

Not impressed

I was not impressed with this hotel at all. It was very run down in the lobby and hallways. The room was okay and was clean, but very small and stuffy. It overlooked a roof squared in by 4 walls. Not a pretty view. I paid 130 per night for a standard room and felt ripped off. Housekeeping was always knocking on the door in the morning and once a man I believe doing construction work came in without permission. The front desk was not very helpful except one clerk was. It does have a good location.

Location, location, location

Great location, but everything is close in san marco. U.S. sized room and bathroom, a rarity in Venice. Real breakfast with eggs. Rugs (lobby and room) are at least a year past expiration. Very smokey, 'non-smoking' room. You get what you pay for.

Unbeleivable Locatoin

A nice hotel with terrific location. The rooms are clean and comfortable, contemporary and simple. We asked to be moved to a non smoking canal room, no problem.Located on the corner of the main shopping sidewalk and a small bridge covered canal, the hotel is halfway between Saint Marks Square and the Rialto bridge. An easy walk from either.I've stayed in many 4 star hotels in Italy and this is typical. Not 4 star by U.S. standards, the lobby is dated but there is a nice little bar and restaurant. Had considered a 5 star at 4 times the price farther out. Very please we opted for this hotel. A good value for this location, location, location.... We'll be back.

Comfortable/Centrally located

Stayed here January 5-6, 2003.

It is a bit tattered around the edges, but I have to say that it is overall okay, as long as you can get a good rate through one of travel websites.

Beds were comfortable, with clean linens.

Bathroom is quite big, with a proper tub and shower that gave plenty of hot water.

Found it a bit stuffy in the room but thankfully, the windows open.

Breakfast is included in the rate but like most hotels that do this in Italy, it's nothing to rave about.

Staff is non-invasive and friendly enough.

Very close to San Marco square and Rialto bridge;

can't beat the location.

Great location, excellent value

I chose this hotel on the strength of the reviews found on this site for a 'last-minute' long weekend at the beginning of Dec 2002.

We got an excellent -'internet-only' deal - booking two weeks ahead and paid £220 for three nights incld. breakfast in a very confortable, quiet, double-bed room overlooking a canal. The decor was a bit tired - carpet in the hallways outside a bit worn, room interiors a bit 80's - but the quality was there where it counted: comfortable beds, 100% cotton sheets (I hate 50/50 polyester!), good pillows, decent bathroom with good bath and shower, nice lighting and inobtrusive housekeeping and for a large hotel -156 rooms or so - it didn't feel that big.

We'll probably visit Venice again, and we'd definately consider staying in this hotel again due to its excellent location (5 mins walk from Rialto or St Marks Sq) and value for money.