How has this hotel rated in the past?
- Swimming pool
- Wheelchair accessibility
- Fitness/Health center
- Pets allowed
Historical Traveler Reviews Sport&Wellness Hotel Cristallo Levico Terme
PLEASE STAY AWAY!!!!!!!
My husband and I stayed at this hotel on April 17-21, 2004.
First of all, I look at the reviews before booking the hotel and I called the manager to inquire about the hotel and of course, he assure me that my stay would be pleasant.
The hotel wanted to charge us $700.00 for 3 days, when our room rate was $320.00 for 3 days. They gave our jaccuzzi room away to Airline staff that have contracts with them, without telling us. We were suppose to receive a 10% discount upon check-out, however, it was never in the system. The room was not clean--the carpet was stained in the living room and bedroom--the couch was torn--the walls were very dirty--the water pressure was low--the housekeeper didn't empty the garbage cans. The customer service is horrible--not friendly at all. The shuttle van was constantly late and we missed 30 minutes of "The Legends in Concert" show at the Imperial Palace.
You'll find a better hotel and great customer service at a hotel on the "Strip".
New Years Mess
After a long journey I called the hotel for its shuttle service. An hour went by so i called again. They said they would send someone out again. Another 30 minutes went by, another couple called, the hotel said they would send a shuttle. Once again nothing so i called again.
They said they would send someone again... and before they could hang up i asked them does the van show St Tropez on it. They receptionist said either that or Holiday Inn. They may have told us and the other couple that. Then got back to the hotel and the front desk said they were "sorry" but couldnt do anything about it...they were under a management change. Room was poor, water was cold and the thermometer took forever to warm the room up. Needless to say the other couple nor my wife and I enjoyed the stay as we were sick a portion of it from standing in the cold waiting on shuttles.
Beware of this hotel double taking on your Credit card!!!
We arrived at 330 in the afternoon after a 6 hour drive and were told Check in is at 4pm, and not before, so we had to wait 30 minutes needing a bathroom and a change of clothes. There were two tubs of old icecream in our refrigerator and the tub and shower had hair and dead cockroaches in them. The jacuzzi was old and tired, and the jets hardly worked at all. The shower floor was severely cracked and was covered with a piece of rubber.Our credit card was debited $400USD as security on the room, and then on check out we paid again for the stay. Our deposit was not returned. After calling the "hotel guest manager" whos name was Melanie or Melissa, who was extremely rude,I was told that this is standard practice in the US and "foreigners" should be aware of US practices. This $400 will take 10 days to come back into my account.
As an overseas traveller we are on a budget and this $400 debit has disrupted us immensely. DO NOT GIVE THEM YOUR CREDIT CARD TWICE!!! I loved Vegas but this has soured an otherwise fun experience. Clean up your staff's attitude and give the hotel a little TLC and it will be perfect
OK all around
We stayed at the St. Tropez in April 2002 while traveling with our two kids to our nephew's wedding. We wanted a place where we could relax away from the gaming scene, which was off the strip and had a few comfortable amenities. The St. Tropez was just fine. Even the sleeper sofa was fairly comfortable. The only drawback was the pool, which was unheated and a bit chilly in April. But there was plenty of parking, clean landscaped grounds and a comfortable enough room. It isn't The Ritz, but it's fine for families and business travelers.
Avoiding the roaches
This place obviously needed some updating and remodelling. The A/C was passable, but all wall units running 24 hrs a day. There were roaches in the bathroom, albeit already dead from earlier spraying.
On the positive - the shuttle was very convenient - never needed a cab when going back/forth to the airport nor out at night (though on your own for the return). The breakfast was free and about the quality of a Marriott breakfast buffet.
Overall - it was average and typical for an off the strip hotel. If you want better quality at similar prices - see The Orleans. But its on the other side of the strip and further from the airport.
Like a peaceful spa
Where else can you get a suite with a hot tub and VCR for under $100 per night? I don't like staying in the bigger hotels because it takes so long getting in and out. It's also usually uneventful to spend time in one's room. At St Tropez, I check in, no bell hops. My suite or one bedroom has a refrigerator, a VCR, and a hot tub. I step outside to the pool and another hot tub under some tall palm trees. My private spa includes setting up some candles and inscense, with some aromatherapy bath products and soaking with some classical music playing from the hotel's clock radio. There are also menus for food delivery, though it would be nice if the hotel could add a microwave. There is a hotel shuttle to the MGM and taxis can be hailed across the street from the Hard Rock. I used to like the country club atmosphere of the demised Desert Inn. I guess that's why I like St. Tropez so much. I actually leave Vegas feeling relaxed!
We wanted somewhere quiet in Vegas to crash out for 2 days after 2 weeks travelling. Found a really cheap rate on the internet for the St Tropez which made us wonder what we would get for the money! It turned out to be really lovely, the room was great (huge) breakfast (loads of it) and really friendly staff, with fresh baked cookies on the counter every day. The pool area was wonderfull, just what we wanted with plenty of space to spread out. They have a lot of American aircrew staying there. Just across the road (which is pretty busy all the time) is the Hard Rock Hotel, great for browsing around. The hotel was due for re-modelling and boards were up in the reception area showing how it would look with the new wallcoverings etc. Should look better the ever, can't wait to go back again and again!
Awesome room for the money
3/2002 My husband wasn't happy I booked us to stay at a non-gaming hotel. But, after seeing the room, jacuzzi tub, king size bed and wet bar he changed his tune real quick. He liked getting away from the hustle and bustle of the strip. The Hard Rock is just across the street and there is a resturant and other places within walking distance. The continental breakfast was a great way to start the morning. It was nice to have a separate room so we could invite friends over for a drink or just conversation. At the time the air conditioning wasn't working the greatest, we were offered another room, but chose not to because we were settled in, so they took $10. a night off our bill. We plan to return to Vegas next March and stay here again.
Cock Roach Hotel!!
This is a hotel to AVOID! At first arival we found the carpet dirty, Air conditioner leaking water down the wall onto an electrical socket and a dead cockroach in the bathroom. After returning from gambling we found 3 more roaches, in bath tub by bed and in the bathroom. We raised hell and they got a new room for us the next day AFTER 2 pm! (The town was full up by Saturday so we were stuck) They promised us a 10 dollar discount for our trouble which they forgot about when we checked out.
AVOID THIS ROACH INFESTED HOLE AT ALL COSTS!
St. Tropez was a good accommodation
We stayed 12/1-3/01 and had a good stay
$69.00 rate for a jacuzzi suite on a Saturday/Sunday night, had the best rate for the weekend and the jacuzzi was an added plus since you can't touch a jacuzzi room under $100
Fridge in room and jacuzzi in the room
After we made a call to the St. Tropez front desk, the hotel shuttle picked us up outside airport baggage, in no time
The shuttle took us to the airport at 4:30 am, even though the service did not start til 7:00 am
Cabs may be caught next door at the Alexis hotel or across the street at the Hard Rock Hotel(don't suggest crossing the street, very busy and dangerous, no cross walk)
The shuttle even took us to another hotel/casino, we didn't have to pay for a cab!
Free newpaper in lobby
1/2 block away, liquor store, Baskin Robbins and a sandwich place
The jacuzzi had hair in the tub, so it had to be rinsed out first, the wall paper around the jacuzzi was peeling due to steam.
Some ants in the bathroom but was remedied with a call to the front desk
About 1.5 miles to the main strip
Cont breakfast in the lobby, we woke up too late to partake...:-(
TripAdvisor Reviews Sport&Wellness Hotel Cristallo Levico Terme
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