St. Augustine Beachfront Resort
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Historical Traveler Reviews St. Augustine Beachfront Resort Saint Augustine Beach
Poor/rude mgt, no service.
The customer is always wrong here. Checkin tooks 15 minutes per guest, I had to wait 1.5 hours in line.The front desk service was the worst I've experienced. One rude clerk handling a line of six couples trying to check in, while another clerk counts money for a deposit - in front of guests waiting for over an hour to check in. Incredible.We declined much of the room cleaning services. They came late in the day, and did little except replace towels.The price was outrageous for the service.Mary Douglas
We could hardly believe how bad this "resort" was. It's a very old motel that has not been maintained. A major problem was a malfunctioning key card. It worked about 10% of the time. Housekeeping staff would come to let us in with no identification or even discussion about whether this was our room. A maintenance person's advice was to "keep trying". We had the cards rekeyed twice, but it didn't help. The grounds were a mess, with many cigarette butts and trash. The sidewalks were dirty throughout our 4 day stay. The chairs around the pool area were worn out. Trashcans were full and smelly. If you're looking for a pleasant, relaxing vacation, choose another place. This one will aggravate and depress you.
This aint no resort!
We stayed here when it was called "Howard Johnsons". It's a filthy, disgusting place and now I read it hasn't changed in the last 3 years since. The sink was falling off the wall and every afternoon when we got back from the beach to shower for dinner there was either no hot water or no water at all. Every outlet was broken or falling off the wall. The door had chew marks on the bottom of it like some kind of rodent was either trying to get in or out! The carpet was so gross, I made every walk on it in their sandals. Of course you can't forget the odor. The hallways were filled with all kinds of trash. The management was rude and pretty much threatened me if I didn't pay my bill for our 2 nights. We left with others still complaining at the front desk and I told people who were getting out of their cars to check in the "truth." I wrote a lengthy letter to the corporation and to the city of St. Augustine. All I got from HJ was an apology. I wanted my money back. By next spring the hotel name was change to "Howards." I suppose HJ didn't want these kinds of people ruining their good name. It seems like this hotel changes their name on a seasonal basis. Please don't ruin your vacation and waste your hard earned money at this so called "resort." We now stay at the Sleep Inn on Anastasia Blvd. It's very nice and the State Park is 5 mins. away for a great time at the beach.
This "resort" stinks!
This is NOT a resort. It is a dumpy motel. There was no hot water in the sink. No wash cloths for 2 days. The toilet would flush only if you held the handle down the whole time. The coffee pot was plugged into the back of the TV stand and could not be unplugged. You also had no room to pour water into it because it was under a shelf. The microwave had 2 watts of power and a hot spot that would burn a hole in a bag of popcorn before it popped one kernal of corn The key card to the room worked about 1 in 30 tries. When someone would come to let us in our room they would use their own key card, which, of course always worked the first time. Ours never did work, but they wouldn't give us a new one, just said "keep trying". The lamp had a short in it and would spark if you plugged it in. The hallways were filthy. The slide at the pool worked only at the whim of the manager who would turn it on for about 1 hour each day. The sheets were threadbare, and the beds were lumpy. We were supposed to have an ocean view room, which did not happen. We had a view of a large yucca plant. The sign in the lobby which said continental breakfast for overnight guests meant you could have one menu item for free. The management made the choice of your one item. This places was advertised with hotels.com as having three stars. The person who rated it must have been blind. We switched from a very good Hampton Inn one block away because it was advertised as a one star. Turns out the Hampton Inn had rooms with balconies, was on the beach, and had nice rooms with a nice breakfast. Go there.
Not a Quality Inn as advertised
We saw in the visitors guide that this place was a " Quality Inn". It is an old motel and nothing about it is Quality. I heard they change names alot, you have to wonder what is going on. It is on the ocean though.
A miserable place with poor management
This place sounded great , what a dissapointment. The rooms are dirty, there is no hot water and the Manager /owner is an uncaring rude person. Anytime you go to him to complain he would tell you he would have the police throw you out if you don't like it.
They will quote you one rate then argue that they never quoted you the rate even when you show them a copy of your reservation. I heard the manager tell one lady to "shut up you are wrong about the price"
The place is in numerous building code violations
I found this "resort" on the web and figured it would be a nice get-away from Gainseville. Needless to say I was dead wrong. The hotel is dirty, paint peeling from walls, cracks in ceilings, walls, floors, roaches in the room, no hot water, no A/C, and the owner/manager "Anna" is rude and uncaring. I fled this dump at 11:30pm the same day I checked in. I've also reported it to the BBB, the Department of Business Regulations, and the local Chamber and Health Department. It is now called the "St. Augustine Beach Front Resort". Apparently, they lost the licence to carry the Howard Johnson name. Terrible place, terrible service ..........don't go!
Worst hotel ever
Its not even owned by Howard Johnsons anymore. Its called Howards Beach Resort or I think sometimes St. Augustine Beach Resort. They must try to keep changing names. Mold, mildew, bugs, holes in sheets, half remodeled bathroom, dirty. Owners don't care and don't want to compensate at all. Won't even return phone calls. I disputed the charges twice on my credit card. DON'T STAY THERE!!!
This hotel is absolutley disgusting
This "hotel" was so gross. There are rats and roaches in the room. The so called manager, is rude and very disagreeable. The pool and slide were never open and the health department actually came and closed down the pool during my stay. The resteraunt has rat droppings on the floor and roaches crawling on the carpet. They should pay people to stay there. I asked to check out in the middle of the night and I was told that I could not without a full night charge. My family left and we would defintley discourage anyone from staying at this rat infested dump.
One of the worst "resorts" I have ever seen...
Hi, after seeing this so called "resort" in the Entertainment book and all the amenities, I called and made a reservation. I can only say that I was thoroughly disgusted when I checked in. The "resort" is an out door corridor 2 story motel style place. The doors do not even have room numbers. The room had roaches and an unexpected and unwelcome furry visitor during the night... A rat... the manager of the hotel, Ana Craven, assured me that they never had any problems before, but, upon inspection, the room had holes for the rodents to enter behind the beds. Thankfully only one got into the room. But, all night long you could hear them running in the walls. The pool was small and the waterslide never open. I requested a discount or free night, b/c of the rat and roaches, but I was told by Ms. Craven that I had a discount room rate and she would do absolutley nothing to accomodate me and if I had a problem with that, I could just leave her property right now or else she would call the police. That is not the way to respond to such a problem. She was also very rude to other customers. The resteraunt was awful and dirty. Actually, the whole property is filthy and not worth visiting. I would urge extreme caution to anyone considering staying there. It was truly an awful expierence.
TripAdvisor Reviews St. Augustine Beachfront Resort Saint Augustine Beach
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