St Pierre Marriott Hotel & Country Club
How has this hotel rated in the past?
Historical Traveler Reviews St Pierre Marriott Hotel & Country Club Chepstow
A good balance
We have just got back after a well earned rest and I have to say that apart from not being informed at the time of booking that there was a dress code to dine in the orangery restaurant which was soon sorted out, we have had a lovely time. I think it is quite hard to get a balance between eficiency and comfort but they seem to have managed that very well. Facilities are above average for the money from my experience and staff were helpful and friendly. Our room was on the lake and was really peaceful. We found it spacious and comfortable apart from the overpowering heat from the radiators. Not sure I'd want to be there in the middle of summer with no aircon and needing the windows open? I'm pretty sure the mosquitos would have a field day! But all in all I'd recomend a stay here and would certainly return for an out of season short break without hesitation. Well done Marriott!
Superb hotel, very scenic grounds, room was bright, airy, large - if a little warm, with a great view out over the golf course. The check in staff were some of the most friendly I've ever come across, and the old part of the building is very grand. We ate in the Zest bar, which was relly busy, but we had a delicious meal without waiting an unreasonable amount of time. It's also a nice, modern setting. The gym was great, airy and cool, modern equipment, and the pool was fantastic - sure it would have been even nicer in the summer with the sun shining! Breakfast was good, wide choice on the buffet, all tasty, but slightly marred by filthy tablecloths. All in all, a brilliant hotel!
Marriott St Pierre Hotel, Chepstow - Excellent!
My wife and I stayed at this hotel over the weekend of the 27-29 January 2006. I found all the staff to be friendly, courteous and efficient.
It has excellent golf & fitness facilities. I made use of the gym & swimming pool. It was a former stately home and has decoration to match.
We were attending an organised function so our evening meal had been pre-arranged. The standard of food & service was excellent. Breakfast is a leisurely affair served in the Orangery Restaurant which overlooks part of the golf course. Decorated to a high standard.
The buffet style breakfast was exceptional with a vast selection of hot & cold dishes plus the option to order from the kitchen too. Breakfast was served from 6.30am until 11am. We ventured into the restaurant at about 8am which was very quiet at that time. However, the majority of guests appeared to all want to breakfast at 9.15am which caused a queue to form. Tables are cleared & re-set very efficiently.
There was full room service option(not tested)available but, as in all hotels, avoid using the mini-bar in the room. As well as being expensive, it appears to have a sophisticated sensor system which accounts for the movement of any item not just removal & consumption.
I would be happy to stay there again.
Great setting...... poor service
Lovely setting with open countryside and golf courses around the hotel. Old part of hotel is full of character with good facilities. Visit spoilt by incompetant staff who had ignored pre arranged requests regarding accomodation and arrangements needed for my son who is disabled. A working fridge was needed to store vital medication and this was not provided. Instead we were offered ice packs from the hotel kitchen which had to suffice. After checking in we queried the lack of a working fridge with reception staff who initially agreed to move us to a different room and then withdrew the offer as we had the last 'non suite' room large enough to accomodate a 3rd bed. In the meantime they re allocated our room (with all our possessions in it) to someone else who we met as they were coming out of our room.
We ate our evening meal in the Zest retaurant where the food was good and setting very nice. Experience of the Zest was spoilt the next day when they tried to charge us for 2 extra meals that we had no knowledge of.
Hotel seems to be run mainly by trainee staff.
Best View of the Lake
I just wish i get to stay there more often as they get book up very very quick. So my advice is to book early and fast. A lovely golf course and Plenty to do and you will never get fed up with the Hotel.
From the moment you turn into the drive flanked by mature trees and 2 magnificent golf courses you know you in for a treat here. The hotel is class, but this is made all the more magnificent by the friendly smiling staff that serve you with all your wants and needs.
The hotel has all the quality and facilities of a modern hotel but with all the charm of the old hotel. Food is of the highest quality, with seating inside and out in 2 bars to meet you needs. Drinks are a little expensive at £6.50 for 2 pints of Stella but you soon forget that when you see the quality of the hotel. Rooms are adequate, nothing special but clean and well maintained. Don't use the Mini bar £2.20 for a can of coke is such a rip off but you have a choice in these matters so be warned.
Your stay will be enhanced by the great staff who are polite, friendly and seem happy in their work.
We plan to make this our annual trip for our anniversary, as it holds such special memories. Try it you'll not be disappointed.
Dave and Stell
Wedding reception enhanced by the friendly staff
We have visited the hotel on numerous occasions to use the gym and spar facilities. We liked it so much that we held our Wedding reception there last year. It was a marvellous day greatly assisted by the fact that the staff were so eager to help make it a really special experience. The grounds of the hotel consist of two golf courses which make it quite an idyllic setting. We stayed in the honeymoon suite (The Worsley Suite) which is split level with a double king sized bed up a spiral staircase. The morning after our reception we had breakfast on the patio area in front of the lake. All our friends and family say they thought it was lovely as well. The courtyard rooms at the front of the hotel are good for less mobile guests, as they are in a nice setting and close to the main hotel. Overall a lovely experience, just on an occasion when you want everything to go according to plan.
Excellent weekend break
I've been there a couple of times for weekend breaks and have really enjoyed it both times. The food is excellent, and the rooms (we've had suites and standard rooms) have always been of a very high standard. There are two things that really make St Pierre for me - the building and the service - both are wonderful. Excellent place to go, love it.
Good, but not great
Stayed at the Marriott St. Pierre in early April 2005 for a 3 night break. The overall experience was good without being outstanding.
On arrival we were offered a room upgrade from a standard to a king room in the Lakeside Lodge. However when we arrived at the room we were a little disappointed. Whilst there was nothing majorly wrong it didn't really feel like anything but a very average room. The best way to describe it was a cross between Butlins and an old people's home. It was just a bit tired and chintzy. After going back to reception I was shown one of their basic standard rooms which, despite not having the extras like an in-room DVD, just felt a little better.
Ate at the Orangery restaurant for 3 nights on a DBB package and must say the food was exceptional every night. Couldn't fault breakfast either. One tip, ask for your dinner table to be in the old part of the Orangery resytaurant - a lovely traditional room with an old library-esque feel. Otherwise you end up in the modern extended bit which is pretty soulless.
For golfers there are 2 decent courses and good practice facilites. I only played 9 holes on the shorter Mathern course but at £9 for 9 holes it really was great value and a nice course.
Spa and gym facilities are good as are the beauty treatments - the one hour relaxing massage did the trick.
My only other criticism is that the hotel bar which doubles as the golf club bar really has no atmosphere and feels like a bar in any old local sports club. However a new restaurant was being built whilst we were there which might provide options.
Overall then this is a decent option for a weekend break but dont expect the height of luxury. The old manor house buildings are fantastic it's just a shame that the newer buildings seem to have been thrown up without little design or thought, making them look a bit shabby.
As 4 star hotels go, I've stayed in much better and to be honest a rating of 3 * would probably be more representative. Probably wont go back but certainly don't regret having been.
Marriott St. Pierre
A beautiful old mannor house converted to a luxury resort hotel. Be sure to ask to stay in one of the "cottages" which were originally the stables and carriage house.One "cottage" has been minimally adapted for wheelchair access. That room is very large, and can be made up either a double or a twin. The bathroom is accessible through a large door, but the toilet does not have assist rails. The tub side is high, and there is no bath seat, so it is pretty much inaccessible. It does have a hand held shower so you can at least rinse off a bit. The outside room door does not have a flat door threshold (it has about a 2 inch lip,) but our power wheelchair climbed over it. The room is not appropriate for a disabled person traveling alone, but it is fine for someone traveling with an able bodied companion. The main building is fully accessible through the use of portable ramps. They have an unfortunate habit of parking their electric cart over the only accessible section of the cobblestoned walk outside the front door of the main building, but they'll move it promptly if you ask them.On the whole, the beautiful setting and other amenities compensate for the inconveniences. I give it an overall rating of 3 Wheelchairs (out of a possible 5.)One other note... We happened to stay here during the hottest summer in living memory, and the rooms are NOT air conditioned. But open windows gave us good cross ventilation, and it was tolerable.
TripAdvisor Reviews St Pierre Marriott Hotel & Country Club Chepstow
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