St. Ermin'S Hotel - Autograph Collection

Address: 2 Caxton Street, London, England, SW1H 0QW, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Westminster area of London, is near Houses of Parliament, Westminster Abbey, The Sanctuary, and Queen's Gallery.
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    Historical Traveler Reviews St. Ermin'S Hotel - Autograph Collection London

    Could've been better


    I stayed at this hotel Nov 18,2003 for 4 nights. The location is great!

    Absolutely a breeze to access the main attractions of London, with the Underground around the corner. Now to the hotel...Beautiful entrance with an impressive staircase and very pretty public rooms, with the bar and lounge featuring a fireplace. The room we were given was surprisingly a decent size, with adequate closet and drawer space for a short visit. My main complaint stems from the housekeeping. Big Time Complaint!!! The bathroom was cleaned everyday but only the absolute minimum area. I stared at the same dirt balls and some other guests discarded band aid for 5 days! The furniture was not dusted and when I used the trouser press, my slacks got all dirty from the accumulation of dust on the apparatus. The room also had minimal lighting(probobly to hide the grime) and I have serious doubts as to when the carpet had last been cleaned. As for the bedspread, I got to see the previous guests makeup smears everytime I turned down the covers. When we had some questions of the concierge concerning restaurants, he handed us a map and pointed us to Victoria St. Not all helpful! We also asked one evening to call us a cab and the bell captain asked us to go out in the street where we could get one as quickly as he could! I passed along this information (especially the housekeeping issue) to the desk when we checked out and I got an " oops, sorry" attitude. I didn't expect any chest beating type of response but I had the feeling that no one really cared. That being said, this hotel is rated 4 stars and I really beg to differ. I travel extensively and usually stay at 3 to 4 star hotels in Europe and I'm rarely disappointed. My opinion is that this hotel is a 3 star based on location, but a 2 star in room quality and service. Sorry to be negative but hopefully the Jolly will clean up their act. Literally!

    Great location and service with attitude to boot


    Undoubtedly the Jolly St. Ermin has a great location, with a tube station and various attractions within walking distance....

    which is a good thing since the the rooms are not meant for people with any form of claustrophobia. The rooms did seem recently renovated, however they did neglect to fix the creaky noise the floor makes with every step nor the ancient doors that you couldn't really lock or the moldy comforter.

    We did find out the hard way that the continental breakfast was not the danishes/croissants down the hall where the "pastry nazi" makes his abode. A couple of loud "EXCUSE ME!! THOSE ARE NOT FOR YOU!!" were uttered toward our way. It would have been nice if they had signs.

    Finally, beware of the insane charges on dialing our from your room.

    The hotel never made clear that ALL local calls are charged by the minute at .59 Pounds for landline and up to 3 Pounds per minute when calling a mobile line.

    You should stay here if all you need is a room to crash for the evening but look elsewhere if things like service, and comfort are among your top priorities.

    Very Nice!


    We stayed at St. Ermin's in Sept. '03. The hotel is absolutely beautiful. The continental breakfast was excellent and included a big selection of fruits, cereals, yogurt, breads, sliced meats, juices, sweet rolls, coffee. We were originally given a very small room with 2 twin beds, which they exchanged for a much larger room with a king bed(at no additional cost). The staff and concierge were very accommodating. We had a very nice stay, but maybe it depends on what type of room you have as well as how many/what type of other guests are staying there.

    Why Jolly St Ermins Ain't So Jolly


    Ok, let me qualify this a bit: Ermins is seriously unpleasant if you get the wrong room.

    I stayed there four nights in October 2003. The first room we were given was 2nd floor, overlooking a trash compactor--not exactly the view you expect in romantic London, plus noisy. We asked for a different room and to their credit they accomodated, this time fourth floor.

    There were several problems in room number 2. First off, look at the picture of this hotel: it is "u" shaped, and there is a parking area and cab drop off just under the windows of the rooms, and it is a GIANT echo chamber. Plus, the merry tourist crowd was coming and going until 3Am nightly, including during the week. We did not get a decent night sleep any night we were there as a result. Problem number two: very poorly insulated windows (circa 1940), with the wind whistling thru at night. And since the rooms are tiny (all European rooms are tiny), you really feel it when it gets cold.

    Also (I think it was just bad luck), but some drunk guy was also wandering the halls at 2Am one night talking at the top of his lungs.

    it took two calls and close to an hour before the night Mgt were able to shut him up. This, however, may have just been a fluke.

    To be fair, we should have asked for a room on the back of the hotel.

    If we had, it probably would have been quieter. The rooms themselves are pretty decent, and very clean, and the plumbing works, nice tub and hot shower. The breakfast was excellent, better than US hotels, and the location is great, just 2 minutes walk to a tube stop, and a 7 minute walk to Victoria train station.

    If you stay at Ermins, get a room not facing the parking area and you'll probably be OK.

    Last suggestion: if you stay there, fly into Gatwick instead of Heathrow! The train goes from the airport direct to to Victoria for only a few pounds, and then a 5 minute cab to Ermins, instead of 80 pounds + 45 minutes to take a cab from Heathrow to Ermins!

    Follow these simple directions and you'll have a pleasant stay. Tally Ho !

    Issues at the Jolly St. Ermines


    This hotel has a great location, a tube stop is just 1/2 block away - Westiminster Abbey/Parliment/Big Ben is 2 blocks one direction while Buckingham Palace is 2 blocks in the other direction. The hotel is charming, the rooms are VERY small, but since most are there to tour and only return to the room to sleep, they were acceptable. The problem that we had is related to the clientele that frequented the hotel while we were there. Since this is an Italian chain, most of the vacationers were Italian and there to have a great time! While it was sort of charming to see large groups of loud and boisterous folks having a good time - but at 2-3 am the charm quickly wore off. Because the hotel is ancient, the soundproofing left much to be desired. It was near impossible to sleep most nights between about 1-3 am. The lobby is beautiful, but about 99% of the clientele were chain smokers - so when the door to the lobby opened, billows of smoke emerged. It was impossible to sit in the lobby or the lounge area if you are a non-smoker. There were also some "creeps" in the lounge/bar, but heck, that happens all over the world. Be careful when you book to make sure you have a full English breakfast plan (not the continental breakfast).

    Also, get written verification of all of the eligibility factors for having a child stay in your room. A blanket "children stay free" clause is not as it seems. We got tagged with an extra 40 pounds per night for one child - and that did not include the breakfast. It was an unpleasant and expensive surprize. The elevators were the size and shape of a coffin, which made getting luggage on a real problem. The tiny size means a long wait. This hotel is probably better suited to the 20-30 somethings crowd with no kids and able to sleep thru hurricanes and breathe in highly smoky areas.

    Outstanding !


    I was pleasantly surprised by this excellent hotel. It is in a great location ( Westminster ), with subway ( tube ) around the block, major bus lines a block away on Victoria St and many major attractions within walking distance. It is a beautiful hotel that has been nicely restored. The staff is friendly and courteous. Don't miss spending some time in the hotel bar. The bartenders are excellent. The only cautions are that not all of the rooms have AC and the mattress in my room was a bit too soft. Even so, I would certainly stay here again.

    Loved th St. Ermins 1st. class


    Everything about the hotel & location is 1st. class. The help was super. They went above & beyond to help you out. Location right near the New Scotland Yard, (felt safe) with all their police cars parked near hotel. Was able to walk to the Palace and other attractions lots of restaurants in the neighborhood. Hope to stay again. Highly recommend this hotel.

    The highlight of our trip


    Earlier this year I picked the Jolly St. Ermin for my very first vacation, and my stay was so wonderful, I couldn't understand why other travellers we spoke to on the plane could dislike London!

    The hotel was beautiful, the staff was friendly and helpful, the rooms were quiet and comfortable, the breakfast buffet was beyond belief, but probably the best thing about the hotel was the location. Everything we needed (shops, supermarket, postoffice, tube-station) was a short stroll in a very nice neighborhood.

    We're now completely spoiled and will stay at the Jolly St. Ermin during all future trips to London.

    Great Value in London (Westminster)


    My spouse and I stayed 4 nights in late June 2003. Excellent value for London (just over $100/night) and great location: Tube stop around the corner (Circle Line-St James's), but short/easy walk to Buckingham Palace, Westminster Abbey, Parliament/Ben, London Eye, Embarkment (cruises), etc. Pubs/restaurants nearby. Hotel room was quiet, clean, air conditioned, comfortable and had everthing we needed (hair dryer, toothbrush, coffee, etc) on 3rd floor facing inward (hotel is "U" shape). Breakfast (continental..."full" avaliable) was good. Third stay in London but first at Jolly St Ermin's. We will definitely try to stay at St Ermin's next time, even if it costs more then.

    Great Location!


    This was a great hotel choice for the location. Just around the corner from a tube stop and 5-7 minutes walk to Westminster Abby and Buckingham Palace. We walked to and from the theater one evening and took the tube the next time. Our room(237) was large and lovely. Breakfast was included in a beautiful dining room. The staff were all pleasant and helpful. We would stay there again.

    TripAdvisor Reviews St. Ermin'S Hotel - Autograph Collection London

    4.50 of 5 stars Outstanding

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    Traveler Photos St. Ermin'S Hotel - Autograph Collection London

    St ermins' lobby
    London, United Kingdom