SpringHill Suites Seattle Downtown/South Lake Union
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Historical Traveler Reviews SpringHill Suites Seattle Downtown/South Lake Union
Not what we'd expected
We are a family of 5 ... two parents and three teenagers (19, 16 & 15)
Good things about the 'Suites' (ha, ha) ... it is right off the I-5.
Not so good things about the 'Suites' ... it is RIGHT OFF THE I-5!!! Noisy as there are paper thin walls between rooms and the outside (we faced the I-5.) Only a partial wall between two double bed area and sofa bed area ... where is the 'suite' in that? No 'eating area' per say ... counter top with sink, coffee machine and mini fridge, and a desk, that's it, no table! Double beds x 2 and double sofa bed. Queens would have been better, but obviously no room! Shuttle bus: ONLY leaves on the hour (reservations are NECESSARY for this shuttle, and gets booked up QUICKLY, the front desk staff DOES NOT TELL YOU THIS until it's too late, by the way!!!); shuttle only goes to CERTAIN Seattle downtown attractions ... NOT Pike Place Market, NOT the CLIPPER ferry dock to Victoria, and NOT Safeco Field (we were there for a Mariners' game and spent $60 US for cabs to and from field, DO NOT USE ORANGE CABS, they SUCK!!!) The front desk staff we met were NOT helpful AT ALL!! They seemed very distracted with all of the Yankee fans in town from N.Y. There was ONLY valet parking available, at a charge of $14 for the night ... and WHERE they parked the cars is a mystery! Buffet breakfast included in the room price was strictly CARBS: waffles, fruit, cereal, toast, muffins and bagels ... teens loved it, but disappointing for our Atkins dieting dad!! And last, but not least, we had to argue for a NON SMOKING room, as there didn't seem to be enough of them to go around ... also heard from other guests that they got stuck with smoking rooms that reeked of old, stale smoke!!!
Will not recommend this place, and will NEVER stay there again!
Best staff on earth!!!!!
We had a wonderful 2 nights at this very comfortable hotel.
The room was very nice and the bed was comfortable. I recieved nothing but friendly and professional help through out our stay.The staff bent over backwards to meet our every need regardless of how busy they may have been.
I can't say enough about how pleased we were with our stay. A special thanks to Cameron who helped us repeatedly and made us feel at home.
Nice hotel with big rooms.
This was a nice hotel with a great sized room and a good rate. The service was friendly and helpful. The breakfast was a bit bland. Waffles every day, but it was free with the rooms, so no real complaint. The elevators BING a lot on each floor, but the hotel experience overall was good for us.
Awesome! So Cute...
Such a cute Hotel!!! We purchased a room on priceline and were so surprised at how darling this hotel was. We were treated great and they even have a valet! It was our anniversary and the staff had a bottle of champagne waiting in our room. We felt very special. My 93 year old grandma joined us in the fancy breakfast room and one of their hostesses made us all waffles.
I loved the service, can't believe the price we paid, and better yet, we got rewards points!
Great Find in Seattle!
This hotel was wonderful! We had nothing be great things to say about the staff and the service we received! A true Marriott hotel!
We will be returning to this hotel every time we come to Seattle. The breakfast buffet was great and the shuttle into downtown was the way to go!
Kudos to this hotel for being so great!
Great value, nice staff
I was very pleased with our room quality. The room has a kitchen area, sitting room area, bedroom area, sink, and bathroom. It was comfortably designed and clean and bright. The complimentary breakfast was a nice touch. The staff are very friendly. We got this room on Priceline for a good price and were treated very well regardless. The location is not perfectly central, but there is a shuttle as well as nearby buses to take you downtown. I found the location quite convenient as it turned out.
Not a suite
I was unhappy with my stay because I thought I would get a suite, as it advertises that it an all suite hotel. I booked 1 night with hotwire and the next 2 nights with priceline. I was informed when I got there that hotwire and priceline customers do not get a suite. The room was ok, and a good value for the money, but I feel their name is misleading JD
Great value and service
I recently traveled to Seattle on business and stayed for a little sight seeing on the weekend. The SpringHill Suites was a great choice for me. I found the service to be excellent and the room provided more space than a regular hotel. The front desk was very helpful in providing me with directions to my different appointments and then for weekend plans. It was also great to be so close to the freeway and to downtown. I did notice the other two recommondations are from over a year ago...and this feels like a different hotel. I would recommend this hotel.
Before booking, PLEASE read this..
I have traveled from NYC to SF, and I have never had an experience like this...
The check in......
We were promised a 10th floor (top) room. This was a "special accomodation" as a handicapped person would request. Upon check in, there were no 10th floor rooms available. We settled on the 6th floor, and requested to be moved to a 10th floor room as soon as one was available.
We got to the "suite" and found it to be VERY small. It is called a suite, because there is a small dividing wall that splits the bed from the 'front room' area. NOT a suite!! The "dining area" in the room was a desk. The room seemed clean and "acceptable". Bags down off to dinner.
When we returned to the room.. the carpet was SOAKED, as were our bags (though nothing inside was damaged). We called the front desk and advised we needed to switch rooms. We were advised they would send someone up. 3 men arrived, looked at the carpet and left. NO "we'll be right back" NO status. I called the Manager "Bob".. who was FAR less than understanding. I had to insist that we get moved. Finally, he agreed.
We were moved across the hall. The room was alright, and exactly what we had before.. it was missing the desk chair...god knows where it might have gone.. but at least the room was ok for the nite.
Things start to look up.......
A few more phone conversations about the check in fisasco, and there is a knock on the door. It is the nite operation manager, delivering a chair. She was VERY appologetic about what had happened. She was advised of the situation, and wanted to make it right. She kept on asking "what can we do to make it right". We told her the 10th floor is really the ultimate goal. She told us that 'central reservations doesnt have the info to hold a specific room'. I advised, while this is NOT a 'handicapped" special need, it is a guest stay requirement, and it should have been advised when reservations were confirmed. Otherwise, we would have stayed elsewhere. She advised she would see what she could do, and left.
Things turn around.....
A phone call from Michelle. She "found' us a room (more than likely a no show, but it was a 10th floor room). She came to deliver the keys, and again appologized for the problems, and still "we want to make it right". She ended up comping our parking, and a nites stay, and if we wanted room service or to dine at the hotel restaurant, it would be on them. She was the ONLY bright spot with this hotel situation. The ONLY bright spot.
A few extra non incident comments:
The hotel is right off the freeway, so you do have a bit of noise if you are on that side of the hotel.. however, it is NOT intolerable. The insulation keeps the noise down. The hotel itself seemed clean and well cared for.
One BIG BIG BIG plus was (for me)... self park. Underground parking and YOU have access to your car. No calling the Valet if you want it. No worry about in and out.
The hotel is in an ok Neighborhood and an OK location in town. The web page makes the rooms look MUCH bigger. MUCH bigger!!! Very deceptive.
Kaia- the gal at the front desk was very friendly, and was applogetic for the room mishap upon check in. She did advise that she would keep an eye out for a room on the 10th floor.
I would not recommend staying here, It will not be my first choice, but if you are looking for function.. give it a shot. But- Make sure Michelle is on duty if you are there. At the very least, you know there is someone there that cares.
Noisy location, few amenities
While we paid a fair price for a small suite, we will not be returning to SpringHill Suites Seattle Downtown. Our room was on a very busy traffic corner and so was very noisy. The bed was so hard we woke feeling like we had slept on the ground.
The included continental breakfast was passable at best...the coffee was weak and tasteless. The bar closed at 9pm (with customers sitting in it) even though posted hours were until 10pm. The manager made some vague comment that the bartender must have gone home early. We were also asked not to smoke in the bar...even though there were ashtrays and no signs about the bar being non-smoking.
A bad experience all-around. Don't think you're getting a deal with this hotel-you'll be sorry.
TripAdvisor Reviews SpringHill Suites Seattle Downtown/South Lake Union
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