Good hotel

Nice comfy king size bed with plenty of pillows. Clean room. Had a sofa, lounge chair and ottoman in the room. Mini Fridge came in handy. Didn't take advantage of the pool or the breakfast, but it was a nice hotel (upper end based on surrounding hotels) for around $100/night. My wife and I would stay there again.

Wonderful Place To Stay

We stayed at the SpringHill Suites in Ashville NC on the way to Tennessee. We wanted to visit the Biltmore Estates and stayed for just one night.

I had requested a non-smoking room when I made our reservation, however, when we arrived we were given a room which reeked with the smell of smoke.

We called to the desk and they were very prompt in moving us to a non-smoking room. The bedrooms are a little small but very clean.

The highlight of our morning when we went down to breakfast was the girl that took care of the breakfast bar. She was the most friendly, energetic, and pleasant person we have ever encountered.

I would recommend this hotel for an exceptional stay.

Really enjoyed our stay

We stayed one night at the Springhill Suites. The suites are nice and clean. The front desk staff was helpfull with directions and suggestions for eating places. The breakfast was average. However, the eating area is very small and it was crowded. The indoor pool was not heated, but my children enjoyed it anyway. Springhill Suites is in a hotel complex with Hampton Inn and Courtyard Marriott. There is a Carraba's Italian Grill restaurant within the hotel complex.

We'd stay here again.

GREAT Spot, super clean!

Stopped by with our family for an overnight back from the beach - to visit Biltmore. The staff was fantastic, the property was spotless and the breakfast was great! THe rooms are set up very nicely also. We just happened to be there during the Belle Chere event and they were hopping - but it certainly appeared that everything was well under control! We'll stay again when back thru the area!

Unpleasant stay.

Unfortunately you have to be a member of Marriots rewards program to have room preferences guaranteed. I called directly to the hotel to make my reservations. I reserved a non-smoking room. I called the hotel 2 hours before arrival to make sure I had a non-smoking room. They said I did. Upon arrival I was informed that they only had smoking rooms left.

The manager said that I had to be a member of the rewards program to, have my preferences guaranteed. They did not mention this fact in my previous calls to the hotel.I was forced to stay anyway due to all other decnt hotels being full. I was in the lobby later and overheard the same thing happening to another lady. She stormed out. They reduced my bill by a whole 5 dollars. Probably not a bad place to stay if you are a member of the rewards program. Otherwise you are a lower class guest.

Nightmare online experience

nightmare online experience

When attempting to make online reservations at the Springhill suites

in Asheville, we were delivered a system message along the lines of "system having problems, try back later" which we did. On the 3rd attempt, we were given the information that the room we desired was no longer available. Since we still needed reservations, we booked, received a confirmation, and had a nice stay at the residence inn in Biltmore. When we returned from vacation we had a message on the machine saying we had NO SHOWED our reservation!! We were shocked, since we had not known ever that the reservation succeeded. Unknown to us the "system" had booked us 6 times at the original Springhill suite!! This is where the nightmare begins...Springhill charged us for 6 rooms, and is refusing to admit any error could possibly have happened. We have basically

been thrown to the wolves by the online service. Our experience with Marriott's online booking at this point in time is really really scary and costly.

EXCELLENT!

We stayed at this hotel in early December, and it was excellent. The room was very clean and roomy. We had a very comfortable king size bed, a large bathroom with seperate sink area, and a "living area with couch and a chair that was open the a kitchen area. The staff was just as great as the room. Very professional and helpful. We will be staying here again in February, and can't wait!

Sweet Springhill Suites

It's in a great location near restaurants and the Biltmore mansion. The room was clean and had everything we needed. The staff was very knowledgable about the area and friendly as well. The breakfast was plentiful including make-your-own homemade waffles. We look forward to staying there again when we return to the area.

Good value

clean rooms, good location (next to very good Italian restaraunt and the highway), reasonably priced for amenities offered -what you'd expect from a business class hotel at an almost economy class price

Perfect family place

Hotel was very clean, front desk very friendly and helpful. Room had 2 bed + sofa bed which worked out great with 2 kids, room was a good size not to mention the 2 t.v.'s was great. The indoor pool was nice for the evening, parents in the jacuzzi. kids in the pool well within view. When you look for it off of Tunnel road look for the Marriot sign, it's hard to see the Fairfield sign but it is behind the Hampton Inn and next to the Courtyard. Great crab legs at the Coral Bay restaurant nearby!