How has this hotel rated in the past?
Historical Traveler Reviews Hilton Southampton
Nice place to stay a night or two
This is a nice hotel, a cut above the usual modern business type hotel. Nicely decorated and furnished, helful friendly staff, comfortable spacious lounge and bar, good restaurant. The only criticism would be that sometimes the dinner is carvery only which offers very limited choice. That apart, a very decent place for a night or two.
Time not well spent
I stayed here one night on a business trip. I had recently spent nights at other hiltons and had found them to be of a good standard. This was by far the most disappointing of any "4 star" hotel I have stayed at. I had booked on the internet (Confirmed by email) and when I turned up they had no knowledge of it. The room They offered to me was of an ok standard but old. So much so that after going to the toilet the handle literally snapped off in my hand.
The restaurant menu was limited and not very inspiring. OK if you like carveries not much cop otherwise. Compared to Manchester airport Hilton the menu was rubbish. I decided not to eat at the hotel and drove into the city. When I returned at 10.45 the bar was already closing.as they had already cashed up. I got a drink but I didn't see anyone around to get another after 11.00PM
At 7.30AM I was woken by housekeeping wanting to clean my room. At breakfast there was no one there to show me to a seat. When they did turn up I was asked twice whether I wanted tea or coffee but nothing turned up for 15 minutes. I had to interrupt a chat between 3 of them to get my tea. Finally there were no fried eggs. lots of uncooked eggs but no one to cook them.
Overall It appears that the hotel is badly managed and short staffed.
.... 4 stars- for what?
I stayed at this hotel for 1 night whilst on business in Southampton. I was looking forward to my stay as on the website it looked very nice. When I arrived there were plenty of car parking spaces, which was one of the best things about it really.
I had booked a double N/S room for sole use (I hate single beds) yet I was told when I arrived that there were no double N/S rooms available. I could either have a twin N/S or a double smoking. I know from experience of other hotels that smoking rooms are not pleasant places for a non smoker as they stink and are generally less well kept than N/S so after assuring me she would call if another room came free I opted for twin room, however as soon as I got in there I knew it would not do. The bed was approximately the size and density of a brick and about as comfortable and as I had been on my feet working all day with the prospect of another day on my feet to come, so I called to say I really wasn't happy. The receptionist said there was nothing she could do, but she would send me some free stuff to my room. I never found out what this was as soon after this a room came free and I got moved to a double N/S (also was not on the 2nd floor which reeks of chlorine). The room was clean and the bed was double (hooray) although v. hard- do not stay here if you like a soft mattress. One of the bulbs in the bathroom had blown so it was a bit dark, and the toilet didn't flush very easily but I wasn't too worried about this.
I ate dinner in the restaurant (it is miles out of town so you are pretty much stuck), considering this is a 4* hotel I was expecting something nice, however as I stepped into the restaurant I realised I had been mysteriously transported back to the early nineties. The main attraction of the evening seemed to be a buffet trolley for starters and a carvery. Now I have nothing against carverys in motorway service stations or theme pubs, however I was looking for something a bit nicer than a slab of meat and 2 veg that have been sitting under a heat lamp for 3 hours, so I opted to eat a la carte. I had lobster and avocado salad for starter, which was basically a bit of lobster (I assume) with lettuce and avocado. It was very dry and not well dressed and the flavours did not come together and it was no more than the sum of its parts. For main course I ordered lamb with potato gratin and redcurrant and juniper sauce. The lamb was nicely cooked, however the sauce was revolting. It was thick, gelatinous and tasted of old fat and uncooked flour and had peppercorns in it- peppercorn sauce with lamb? I don't think it had seen a redcurrant. and the potato gratin was inedible. It looked like a supermarket ready meal that had been heated up in the microwave. It had no cheese, no garlic, and no cream and tasted kind of chemically- it was actually disgusting. So the waiter Mourad (who was very nice) brought me some roast potatoes instead off the carvery (they were also weird and mass produced tasting- which didn't suggest the rest of the carvery was delicious). I skipped dessert as I had seen what the table next to me (mass produced gateaux) had and the fact that people were getting excited about profiteroles (time travelling again!) didn't bode well and I had lost my appetite by then anyway. If I had been paying with my own money I would have refused to be honest, but thankfully the company were paying, so I just went up to bed.
It is quiet considering its proximity to the motorway and the breakfast was just the standard hotel buffet. I liked the potato cakes.
I was expecting more from this hotel, but experience has told me that Hilton Hotels in general do not live up to their reputation.
Beware Of The Beds
The staff at this hotel are polite and helpful. I stayed there twice during the winter/spring of 2005. It does not warrant 4* rating. A good 3* would be appropriate. The public areas need renovation as carpets are worn and paintwork badly chipped.
The restaurant menu is uninspired. On the nights when carvery is offered the variety of main courses, vegetables and desserts is very limited. Not worth the 4* cost of the meal. At breakfast containers are emptied by customers but the staff are slow to refill them especially if you arrive in the last half hour of service.
We had upgraded rooms on both occasions. In each room, on both occasions, the mattresses on the beds were unprotected and very badly stained. The beds were also hard. Upon arrival there were complimentary toiletries but these were never replaced. Most days we had to ask for replacement toilet tissue.
In common with most Hilton Hotels the final bill was incorrect. - Complaints were made.
I'm writing this in case you are tempted to stay at the Hilton as part of the Cunard Cruise Connect programme.
The hotel itself is fine. Not brilliant, but perfectly OK for an overnight before your cruise and a place to leave the car while you're away.
A bonus is that between checking out of your room and catching the coach to the ship you can use the pool, steam room and sauna - much much better than doing the "departure lounge" thing sitting in reception for a couple of hours, waiting for the coach.
My problem was with the coach part of the deal. Stay at the Hilton, cruise with Cunard, and transfer on a very hot day on an extremeley elderly coach, no leg room, no air-con, no comfort at all - and the coach must have been 25 years old - for what seemed like hours to the dock. (the Hilton is a long way from the city centre.
Do yourself a favour - stay in Southampton and take a taxi to the ship!
Very nice hotel..
We stayed at this hotel from Christmas Eve until Boxing Day 2004. I booked us into a Deluxe room which was just that. It was very nice. We could not fault the accommodation side of this hotel. Included in our stay was a buffet breakfast which I must say was pretty bad. Not much to choose from and alot of empty containers. Also as we stayed over the Christmas period, found it a bit strange that not one staff member made reference to this by so much as saying 'Merry Christmas' to us. Not very festive people!
Not exactly the Hilton
I'd probably give a 3-star rating if this was an independent hotel, as it's generally OK. However, it is the most unconvincing "Hilton" I have ever stayed in. I spent 4 nights here on a business trip in December 2004.
The rooms are very average, nothing special but not much wrong with them, and the staff are perfectly pleasant. But there's something about the place that depresses me. Perhaps it's the over-lit bar area or slightly grotty carpets, or the complete lack of any character whatsoever. It's something in between a Holiday Inn and a motorway Travelodge.
This is just a question of taste, as there is no single thing that would have given me cause to complain. However, if I'd paid for this with my own money I would be very disappointed.
Last point - don't stay here if you are intending to spend time in the centre of town. It's miles away.
Badly in need of renovation...
I booked two nights at this hotel on the basis of photos and information on its web site, which turned out to be unrepresentative of its actual condition. The staff was faultlessly polite, as the English are, but their hotel is badly in need of renovation. Given an upgrade from the standard rate that I had booked, the room was still the tiniest I'd seen in any Hilton, the bed was hard and uninviting, carpets were well-worn in the corridors, varnish was chipping off moldings, and the smell of chlorine from the pool was an unpleasant introduction to stepping off the elevator on the second floor. Since the hotel is surrounded on all sides by major roads, there's also a sense of defended isolation about its location (the reference on the web site to its being in the New Forest is sheerest fantasy, except in a larger geographical sense). Major work will have to be done in order for this hotel to be anywhere near normal Hilton standards. As it happened, I chose not to stay there after seeing the rooms and common areas -- there are better choices in the Southampton area...
I have stayed at the Hilton Southampton a few times in the previous couple of years and have always found it to be very clean and tidy, the rooms are smart (have stayed in the standard and superior) The public areas are nicely furnished particularly the bar area, its very cosy with sofas etc, the breakfast is nice with a full choice and the restaurant decor is lovely. When staying on Dinner, Bed and Breakfast we did find we had a very limited choice menu for dinner but that is my only complaint. Car parking is unlimited and although its in a very busy area sandwiched between main roads and a motorway it is silent inside. A good location to visit the surrounding areas and only a few minutes by car from the centre of Southampton.
Not what you would expect from the Hilton....
I booked five none smoking rooms, but was allocated five smocking rooms. They can't guarantee room request apparently, did not say that when I booked. The location was at bit out of it. The room was OK apart from smell. On the whole not worth the money or Hilton reputation.
TripAdvisor Reviews Hilton Southampton
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